--- title: monday service Reviews meta\_title: 'monday service Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 194 reviews by the users' company size, role or industry to find out how monday service works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 194 scale: '5' date\_modified: '2026-08-11' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### monday service Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **ease of use** of Monday Service invaluable, simplifying adaptation and enhancing efficiency for their processes. [(31 mentions)](https://www.g2.com/products/monday-service/reviews?filters%5Bsentiment_snippet%5D=2233873&qs=pros-and-cons#reviews) Users value the **flexibility and adaptability** of Monday Service, significantly enhancing their efficiency and workflow management. [(13 mentions)](https://www.g2.com/products/monday-service/reviews?filters%5Bsentiment_snippet%5D=2326911&qs=pros-and-cons#reviews) Users value the **automation features** of monday.com, which streamline processes and enhance productivity significantly. [(12 mentions)](https://www.g2.com/products/monday-service/reviews?filters%5Bsentiment_snippet%5D=2326945&qs=pros-and-cons#reviews) Users appreciate the **user-friendly organization** and visual management features of monday service, enhancing task tracking and communication. [(10 mentions)](https://www.g2.com/products/monday-service/reviews?filters%5Bsentiment_snippet%5D=2233803&qs=pros-and-cons#reviews) Users appreciate the **organizational capabilities** of monday service, enhancing team collaboration and streamlining communication seamlessly. [(10 mentions)](https://www.g2.com/products/monday-service/reviews?filters%5Bsentiment_snippet%5D=2233826&qs=pros-and-cons#reviews) Users find monday's **limited features** frustrating, especially the reliance on third-party integrations and workflow constraints. [(9 mentions)](https://www.g2.com/products/monday-service/reviews?filters%5Bsentiment_snippet%5D=2233864&qs=pros-and-cons#reviews) Users find **limited functionality** in automation and reporting features, which hinders customization and flexibility in workflows. [(7 mentions)](https://www.g2.com/products/monday-service/reviews?filters%5Bsentiment_snippet%5D=2233794&qs=pros-and-cons#reviews) Users experience occasional **performance issues** with slow loading times, especially on large boards or older PCs. [(7 mentions)](https://www.g2.com/products/monday-service/reviews?filters%5Bsentiment_snippet%5D=2370669&qs=pros-and-cons#reviews) Users express concern over **limited automation options** , hindering flexibility and complicating workflows without costly upgrades. [(6 mentions)](https://www.g2.com/products/monday-service/reviews?filters%5Bsentiment_snippet%5D=2370939&qs=pros-and-cons#reviews) Users find Monday Service to be **not intuitive** , with complicated navigation and slow performance hindering their overall experience. [(5 mentions)](https://www.g2.com/products/monday-service/reviews?filters%5Bsentiment_snippet%5D=2327056&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of monday service ##### 1. Ease of Use Users find the **ease of use** of Monday Service invaluable, simplifying adaptation and enhancing efficiency for their processes. [ See 31 mentions ](https://www.g2.com/products/monday-service/reviews?filters%5Bsentiment_snippet%5D=2233873&qs=pros-and-cons#reviews) See Related User Reviews AS Ankita S. Mid-Market (51-1000 emp.) 4.0/5 "Collaboration made easy" What do you like about monday service? I really like being able to keep optimizing my boards over time. Connecting to a Microsoft Form is also great and makes the whole process feel smoothe ![Yulian R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yulian R.") YR Yulian R. Small-Business (50 or fewer emp.) 4.5/5 "Flexible Workflow Tracking with Clear Visibility, Automations & Integrations" What do you like about monday service? What we like best about monday.com is how flexible and easy it is to adapt to different workflows without heavy setup. It works well for tracking oper ##### 2. Efficiency Users value the **flexibility and adaptability** of Monday Service, significantly enhancing their efficiency and workflow management. [ See 13 mentions ](https://www.g2.com/products/monday-service/reviews?filters%5Bsentiment_snippet%5D=2326911&qs=pros-and-cons#reviews) See Related User Reviews ![Yulian R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yulian R.") YR Yulian R. Small-Business (50 or fewer emp.) 4.5/5 "Flexible Workflow Tracking with Clear Visibility, Automations & Integrations" What do you like about monday service? What we like best about monday.com is how flexible and easy it is to adapt to different workflows without heavy setup. It works well for tracking oper TR Tarrika R. 4.0/5 "Versatile Tool with User Adaptability and Efficiency" What do you like about monday service? I truly appreciate the user adaptability that monday service offers. It caters to a wide range of users, enabling them to complete their workloads eff ##### 3. Automation Users value the **automation features** of monday.com, which streamline processes and enhance productivity significantly. [ See 12 mentions ](https://www.g2.com/products/monday-service/reviews?filters%5Bsentiment_snippet%5D=2326945&qs=pros-and-cons#reviews) See Related User Reviews AS Ankita S. Mid-Market (51-1000 emp.) 4.0/5 "Collaboration made easy" What do you like about monday service? I really like being able to keep optimizing my boards over time. Connecting to a Microsoft Form is also great and makes the whole process feel smoothe ![Rene Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rene Q.") RQ Rene Q. Small-Business (50 or fewer emp.) 5.0/5 "User-Friendly with Some Recipe Limitations" What do you like about monday service? I think monday service is super friendly and everything is easy to set up. The dashboards that can be created in the blank view are really good for se ##### 4. Features Users appreciate the **user-friendly organization** and visual management features of monday service, enhancing task tracking and communication. [ See 10 mentions ](https://www.g2.com/products/monday-service/reviews?filters%5Bsentiment_snippet%5D=2233803&qs=pros-and-cons#reviews) See Related User Reviews AS Ankita S. Mid-Market (51-1000 emp.) 4.0/5 "Collaboration made easy" What do you like about monday service? I really like being able to keep optimizing my boards over time. Connecting to a Microsoft Form is also great and makes the whole process feel smoothe ![Rene Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rene Q.") RQ Rene Q. Small-Business (50 or fewer emp.) 5.0/5 "User-Friendly with Some Recipe Limitations" What do you like about monday service? I think monday service is super friendly and everything is easy to set up. The dashboards that can be created in the blank view are really good for se ##### 5. Organization Users appreciate the **organizational capabilities** of monday service, enhancing team collaboration and streamlining communication seamlessly. [ See 10 mentions ](https://www.g2.com/products/monday-service/reviews?filters%5Bsentiment_snippet%5D=2233826&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Intuitive and Organized Experience" What do you like about monday service? Intuitive and organized; automations run smoothly ![Will T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Will T.") WT Will T. Mid-Market (51-1000 emp.) 4.0/5 "Simple to Use, Efficient, and Effective." What do you like about monday service? I like how Monday essentially functions like a spreadsheet, but it just doesn't feel as boring as one. It's much more engaging and interactive. I like ### 5 Cons or Disadvantages of monday service ##### 1. Limited Features Users find monday's **limited features** frustrating, especially the reliance on third-party integrations and workflow constraints. [ See 9 mentions ](https://www.g2.com/products/monday-service/reviews?filters%5Bsentiment_snippet%5D=2233864&qs=pros-and-cons#reviews) See Related User Reviews ![Rene Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rene Q.") RQ Rene Q. Small-Business (50 or fewer emp.) 5.0/5 "User-Friendly with Some Recipe Limitations" What do you dislike about monday service? There are certain limitations as for the automation recipes that can be created and also how form works sometimes. With the automations, it would be g ![Yulian R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yulian R.") YR Yulian R. Small-Business (50 or fewer emp.) 4.5/5 "Flexible Workflow Tracking with Clear Visibility, Automations & Integrations" What do you dislike about monday service? As usage grows, boards can become cluttered and harder to manage without strong conventions in place. Some advanced automations and reporting features ##### 2. Limited Functionality Users find **limited functionality** in automation and reporting features, which hinders customization and flexibility in workflows. [ See 7 mentions ](https://www.g2.com/products/monday-service/reviews?filters%5Bsentiment_snippet%5D=2233794&qs=pros-and-cons#reviews) See Related User Reviews ![Rene Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rene Q.") RQ Rene Q. Small-Business (50 or fewer emp.) 5.0/5 "User-Friendly with Some Recipe Limitations" What do you dislike about monday service? There are certain limitations as for the automation recipes that can be created and also how form works sometimes. With the automations, it would be g ![Yulian R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yulian R.") YR Yulian R. Small-Business (50 or fewer emp.) 4.5/5 "Flexible Workflow Tracking with Clear Visibility, Automations & Integrations" What do you dislike about monday service? As usage grows, boards can become cluttered and harder to manage without strong conventions in place. Some advanced automations and reporting features ##### 3. Performance Issues Users experience occasional **performance issues** with slow loading times, especially on large boards or older PCs. [ See 7 mentions ](https://www.g2.com/products/monday-service/reviews?filters%5Bsentiment_snippet%5D=2370669&qs=pros-and-cons#reviews) See Related User Reviews ![Yulian R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yulian R.") YR Yulian R. Small-Business (50 or fewer emp.) 4.5/5 "Flexible Workflow Tracking with Clear Visibility, Automations & Integrations" What do you dislike about monday service? As usage grows, boards can become cluttered and harder to manage without strong conventions in place. Some advanced automations and reporting features ![Darren M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Darren M.") DM Darren M. 0.0/5 "Configurable Yet Frustratingly Slow and Not List-Based" What do you dislike about monday service? I find Monday Service to be incredibly slow, which makes it very frustrating to use. It's browser-intensive, and this contributes to its sluggish perf ##### 4. Limited Automation Users express concern over **limited automation options** , hindering flexibility and complicating workflows without costly upgrades. [ See 6 mentions ](https://www.g2.com/products/monday-service/reviews?filters%5Bsentiment_snippet%5D=2370939&qs=pros-and-cons#reviews) See Related User Reviews AS Ankita S. Mid-Market (51-1000 emp.) 4.0/5 "Collaboration made easy" What do you dislike about monday service? Sometimes the automations can be a bit glitchy and don’t work as smoothly as I expect. ![Yulian R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yulian R.") YR Yulian R. Small-Business (50 or fewer emp.) 4.5/5 "Flexible Workflow Tracking with Clear Visibility, Automations & Integrations" What do you dislike about monday service? As usage grows, boards can become cluttered and harder to manage without strong conventions in place. Some advanced automations and reporting features ##### 5. Not Intuitive Users find Monday Service to be **not intuitive** , with complicated navigation and slow performance hindering their overall experience. [ See 5 mentions ](https://www.g2.com/products/monday-service/reviews?filters%5Bsentiment_snippet%5D=2327056&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Unmatched Customization and Versatility—A Standout" What do you dislike about monday service? Visually it can get a little inelegant at times, especially as complexity in the boards and automations and columns increases. It can be a little over ![Darren M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Darren M.") DM Darren M. 0.0/5 "Configurable Yet Frustratingly Slow and Not List-Based" What do you dislike about monday service? I find Monday Service to be incredibly slow, which makes it very frustrating to use. It's browser-intensive, and this contributes to its sluggish perf AB Ashley B. Employee Engagement Specialist Mid-Market (51-1000 emp.) 8/6/2026 "Centralized Requests, Powerful Automations, and Real-Time Insights with monday service" 4.5/5 What do you like best about monday service? What I like best about monday service is how it centralizes service requests, making it easy to manage, prioritize, and track work from start to finish. Having all requests in one place improves visibility for both the service team and stakeholders, ensuring nothing falls through the cracks. The customizable workflows allow us to tailor the platform to our processes, while the intuitive interface makes it easy for team members to quickly adopt and use every day. The automation capabilities are one of the biggest strengths. Automatically assigning tickets, sending notifications, updating statuses, and triggering follow-up actions have reduced manual work and helped us respond to requests more efficiently. The dashboards and reporting tools also provide valuable real-time insights into request volume, response times, and team workload, making it easier to identify trends and improve service levels. I also appreciate the integrations with Microsoft tools and other business applications, which keep information connected and reduce duplicate data entry. The platform performs reliably, even with multiple users working simultaneously, and the AI features are a nice addition for generating summaries, assisting with responses, and helping automate routine tasks. Overall, monday service has helped us improve organization, increase transparency, standardize service processes, and deliver faster, more consistent support while saving time through automation and centralized work management. Review collected by and hosted on G2.com. What do you dislike about monday service? While monday service is a powerful and flexible platform, some of its advanced features have a steeper learning curve than expected. Building more complex automations, service workflows, and reporting dashboards can take time to master, particularly for new administrators. More guided setup tools and contextual help would make implementation and ongoing management easier. The AI features show a lot of potential, but they still feel like they're in the early stages. I'd like to see more intelligent recommendations for ticket routing, priority suggestions, knowledge base article recommendations, and proactive insights that help identify recurring issues before they become larger problems. Although the platform integrates well with many business applications, some integrations require additional configuration or third-party services to achieve more advanced functionality. Expanding native integration options and simplifying setup would improve the overall experience. Performance is generally reliable, but larger service boards with numerous automations, connected items, and high ticket volumes can occasionally be slower to load or navigate. Continued performance improvements for larger, more complex environments would be beneficial. Finally, some of the more advanced automation, reporting, and administrative capabilities are only available in higher pricing tiers. Providing more flexibility in feature availability would make the platform even more attractive for organizations that are growing and looking to scale their service operations. Review collected by and hosted on G2.com. What problems is monday service solving and how is that benefiting you? Before using monday service, managing requests and service-related work across multiple channels made it challenging to maintain visibility, track ownership, and ensure timely follow-up. Information could become scattered across emails, spreadsheets, and conversations, making it harder to prioritize requests and provide consistent updates. With monday service, we have a centralized system for capturing, organizing, and managing requests from start to finish. Each request has clear ownership, status tracking, priorities, and deadlines, which has improved accountability and reduced the risk of items being overlooked. Automated notifications and workflows help keep the right people informed and reduce the amount of manual follow-up needed. The platform has also improved transparency by giving teams and leaders real-time visibility into workload, trends, and service performance. Instead of spending time collecting updates or searching for information, we can quickly see what needs attention and make better decisions based on current data. monday service has helped us standardize processes, improve communication between teams, and create a more consistent service experience. The flexibility to customize workflows has allowed us to adapt the platform to our specific needs while saving time through automation and reducing administrative tasks. Overall, it has helped us become more organized, responsive, and efficient in managing service requests. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Media Production](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Media Production") UM Verified User in Media Production Enterprise (\> 1000 emp.) 7/16/2026 "Easy to Navigate, Regularly Updated, and Adaptable for Many Workflows" 5/5 What do you like best about monday service? How easy is to navigate and use. And how there is always a tool to do something. How is updated regularly and it can adapt to many business and workflows. I also like the fact that it works with the current times and it adapts to what is coming, such as AI. I use it regularly for multiple purposes and it reduces the amount of my job. Monday.com workers are extremely useful and easy to reach when I need them. I would like to have more 1:1 with them and more office visits. Unfortunately, the business doesn't allow us to use it with other softwares, such as slack or Microsoft so I can't grade the integrations, but I'm aware that they work great. Review collected by and hosted on G2.com. What do you dislike about monday service? The workflow management is not working great. The bubbles are confusing and not working the same way we manage our team. Something similar to Resource Guru would help. Review collected by and hosted on G2.com. What problems is monday service solving and how is that benefiting you? It helps me with timelines, workflows, connecting with the team and have the same visibility, reporting and gather data. Track my job and others. Budgets for all our productions. Resourcing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Rene Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rene Q.") RQ Rene Q. Administrative Assistant Small-Business (50 or fewer emp.) 11/24/2025 "User-Friendly with Some Recipe Limitations" 5/5 What do you like best about monday service? I think monday service is super friendly and everything is easy to set up. The dashboards that can be created in the blank view are really good for seeing numbers in an effective way. It helps me maintain a sort of streamlined workflow. What helps the most is the Gmail connection, which allows me to send notifications to a Google Chat space to track tickets in an easier way. I also found the initial setup super easy, probably because I've used monday in the past. Review collected by and hosted on G2.com. What do you dislike about monday service? There are certain limitations as for the automation recipes that can be created and also how form works sometimes. With the automations, it would be great if more columns could be used in them or if more actions could be added to the triggers. When it comes to forms, the way "logic" works, it would be great if logics could be created within the same questions, as conditionals. Review collected by and hosted on G2.com. What problems is monday service solving and how is that benefiting you? I use monday service to streamline workflows and integrate Gmail for easy notifications in Google Chat, simplifying ticket tracking. Review collected by and hosted on G2.com. Show More 7/13/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite KK Katarzyna K. Expansion Coordinator Mid-Market (51-1000 emp.) 7/10/2026 "Monday.com Empowers No-Code Apps and Time-Saving Automations" 5/5 What do you like best about monday service? 1. Monday Vibe - being able to design applications that are built to suit my needs without the need for technical knowledge. 2. AI Sidekick that helps me minimise manual work. Although it's not perfect and frequently makes mistakes I find it useful and def sth to continue working on. 3. Workflow builders - easy to use, more advanced way of creating automations. 4. Online courses for users - good way of staying in touch with clients, supporting them, examples of workflows for users are a great way to sustain clients that already use Monday 5. Calendar view that includes all relevant dates from the table 6. AI notetaker - working perfectly. Helps me out during meetings and keeping track on projects. Very useful even when some participants of the meeting are in one room and some are online which was a disadvantage while using other tools. 7. Building apps within different views on Monday and possibility to connect with Google Maps API. Our app that was made by outside developers works perfectly. It helps me analyse existing state of retail competition in the city. With one click I have a full picture of existing shops and malls. That used to take around 1h depending on the size of the city when I was doing it manually or even with AI which wasn't always accurate. Now i takes me literally seconds. And the fact that application saves its results per project lets me get back to it every time. Review collected by and hosted on G2.com. What do you dislike about monday service? 1. AI Sidekick - makes too many mistakes 2. Apps in Monday Vibe take long to activate - at least in my case 3. Regular automations (without using workflow builder) could have more options and be more complex. In my opinion they're a bit too basic. 4. Creating maps don't have enough options. I'd like to create a map with filters and with content (pins) that are not based on groups that are already in the table but based on groups that I chose. 5. I wish there could be an easy and accessible option for keeping all conversations regarding particular project in one place. Review collected by and hosted on G2.com. What problems is monday service solving and how is that benefiting you? Building different applications that I can access from one platform - diminishing manual work and the need to jump between different platforms because I can have most of it from one place Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Deepak Kumar V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deepak Kumar V.") DV Deepak Kumar V. Trainee Programmer Mid-Market (51-1000 emp.) 7/6/2026 "Monday.com Transformed Our Project Tracking with Intuitive Boards and Strong Integrations" 5/5 What do you like best about monday service? What I like best about Monday.com: Monday’s drag‑and‑drop interface makes task management intuitive — I can reorganize boards in seconds instead of spending hours fiddling with spreadsheets. The integrations with Outlook, Teams, and GitHub have streamlined my workflow, reducing context‑switching and keeping everything in one place. Performance has been consistently reliable; even with large boards, updates sync quickly across devices. From a ROI perspective, the visibility it provides into project timelines and blockers has saved my team countless hours of manual reporting. The support and onboarding experience was smooth — tutorials and templates helped us get productive within days. I’ve also found unexpected value in the AI features, like automated status updates and suggested workflows, which reduce repetitive admin work. Overall, Monday.com has transformed how we track projects: it’s not just easy to use, it actively improves collaboration and accountability. Review collected by and hosted on G2.com. What do you dislike about monday service? What I dislike about Monday.com: The export options are restrictive — reports often need manual cleanup, which wastes time. A more flexible export format would help. Pricing escalates quickly as teams grow; advanced features locked behind higher tiers make ROI harder to justify for smaller groups. Some integrations feel incomplete or require third‑party connectors, adding friction instead of reducing it. The mobile app struggles with complex boards; navigation and usability could be improved for on‑the‑go work. AI features are promising but not yet context‑aware — they sometimes give generic suggestions rather than tailored insights. Support responsiveness is inconsistent; onboarding was smooth, but resolving technical issues can take longer than expected. Review collected by and hosted on G2.com. What problems is monday service solving and how is that benefiting you? Problems Monday.com is solving and how it benefits me: Fragmented task tracking: Before Monday, I had tasks scattered across emails, spreadsheets, and chat threads. Now, everything is centralized on boards, reducing missed deadlines and confusion. Cross‑team collaboration: Integrations with Outlook, Teams, and GitHub mean updates flow seamlessly across platforms. This has cut down on duplicate work and improved accountability. Project visibility: Dashboards highlight blockers and progress in real time, saving hours of manual reporting and giving management clear oversight. Workflow automation: Automated status changes and reminders reduce repetitive admin work, freeing up time for actual problem‑solving. Scalability: Even with large boards, performance remains stable, so scaling projects doesn’t slow us down. ROI impact: By streamlining reporting and reducing context‑switching, Monday has saved my team dozens of hours each month — translating directly into productivity gains. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Lindsay C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lindsay C.") LC Lindsay C. Director of Project Management Mid-Market (51-1000 emp.) 7/20/2026 "Easy to Use, Highly Customizable, and Great Visibility for Leadership" 5/5 What do you like best about monday service? The platform is incredibly easy to use for everyone, from our sales team to our IT professionals. Its high level of customization and extensive library of out-of-the-box templates allow us to quickly adapt it to our needs. It has significantly improved our intake process and provided much greater visibility for our senior leadership team. Review collected by and hosted on G2.com. What do you dislike about monday service? One area for improvement is administrative visibility and troubleshooting capabilities. It would be beneficial for administrators to have the option to view all workspaces and tasks across the organization, even when they have not been explicitly invited. Additionally, a secure "login as user" or user impersonation feature would greatly simplify troubleshooting and support by allowing administrators to experience issues from the end user's perspective. Review collected by and hosted on G2.com. What problems is monday service solving and how is that benefiting you? Improved visibility for senior leadership and a single platform to manage business requests, IT support intake and ticket management, project management, and Agile development workflows. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Sid R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sid R.") SR Sid R. Research Coordinator Mid-Market (51-1000 emp.) 7/2/2026 "A Clearer Way to Manage Requests, Ownership, and Follow-Ups" 5/5 What do you like best about monday service? What I like most about monday service is how it brings requests, responsibilities, updates, and follow-ups into one organized place. The interface is clear and easy to navigate, while the customizable workflows and status tracking make it simple to see what is pending, who is responsible, and what needs attention next. It has reduced the need for repeated emails and manual follow-ups, improved visibility across the team, and helped us manage service requests more consistently and efficiently. Review collected by and hosted on G2.com. What do you dislike about monday service? The main drawback is that setting up more complex workflows, automations, and reporting can take time and may feel overwhelming at first. Notifications can also become excessive if they are not carefully configured. Some advanced features require additional learning, and pricing may become less affordable as more users or capabilities are added. Review collected by and hosted on G2.com. What problems is monday service solving and how is that benefiting you? monday service is helping us replace scattered emails, manual follow-ups, and unclear ownership with one structured system for managing requests. It gives us better visibility into priorities, deadlines, responsibilities, and progress, which makes it easier to avoid missed tasks and delays. As a result, our team can respond more consistently, communicate more clearly, and spend less time searching for updates or following up on routine work. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite RR Rebecca R. Operational Excellence Senior Analyst Enterprise (\> 1000 emp.) 8/6/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Powerful Reporting & Visualizations That Turn Data Into Actionable Insights" 4.5/5 What do you like best about monday service? We use it as an operational insight tool rather than project management. The reporting and visualisation features make it easy to track trends, identify issues, and support data-driven decisions. Transforms dashboards, graphs, and update features help us quickly identify key contact drivers and improvement opportunities, saving significant time compared to manual analysis. data into actionable insight Review collected by and hosted on G2.com. What do you dislike about monday service? Whilst generally reliable, the platform can occasionally experience refresh and syncing issues when multiple users are working on the same board, impacting efficiency and collaboration. Review collected by and hosted on G2.com. What problems is monday service solving and how is that benefiting you? As an end user rather than an administrator or decision-maker, I can only comment on my team's experience. Monday.com works well for our day-to-day operational tracking and reporting needs, but I don't have visibility of the wider organisational considerations such as implementation, costs, or platform management. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Erin M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erin M.") EM Erin M. Network Administrator Mid-Market (51-1000 emp.) 7/23/2026 "Monday.com Makes Ticketing Simple, Customizable, and Easy to Track" 5/5 What do you like best about monday service? We use Monday.com as a ticketing service for our department, and it was very simple to set up. It’s completely customizable, and it helps us communicate with our users, stay on task, and keep other team members updated on the status of each ticket. Review collected by and hosted on G2.com. What do you dislike about monday service? For a while, the only thing we didn’t like was that you couldn’t merge tickets together—only link them. Recently, they made changes that now allow us to merge tickets, which resolved that issue for us. At this point, we don’t have any complaints. Review collected by and hosted on G2.com. What problems is monday service solving and how is that benefiting you? With our old system, we didn’t have any of the really useful tools that Monday.com provides. Now we can track ticket statuses, upload pictures, and add solution notes that we attach to assets, so we can quickly see whether the same problem comes up again. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Moriah Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Moriah Q.") MQ Moriah Q. Senior Project Manager Small-Business (50 or fewer emp.) 7/6/2026 "Intuitive Dashboards, Fast Support, and Constant Innovation" 4/5 What do you like best about monday service? Colors, Dashboards and ease of use to set up automations. I also appreciate how quickly the support team gets back to us. I also like how much they innovate and put out new integrations, automation options an designs Review collected by and hosted on G2.com. What do you dislike about monday service? I think the pricing is confusing at times, and a little higher than it should be. I also find that weekly Monday is freezing or having issues. I wish their were more share options in dashboards and better free client facing options of versions of our boards. Review collected by and hosted on G2.com. What problems is monday service solving and how is that benefiting you? Organizing client status, tracking services and showing clients ongoing work. Helping team members track their work with timelines, status, updates and how much time they spend. Gives us a big picture view for capacity, success in deliverables and really helps clients see what we are giving them. Review collected by and hosted on G2.com. 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