I find monday service to be both powerful and easy to use. It really helps me stay organized and speeds up processes with features that enhance collaboration and idea sharing with my team. I love that it has AI, which allows me to build out solutions quickly. The automations are great for helping projects and tasks move forward efficiently, and they allow me to set up workspaces, groups, forms, and automations effectively with staff members. I also found the initial setup to be very easy, and utilizing the AI made it even faster as I can debug solutions easily. Review collected by and hosted on G2.com.

I think, at times, visualizing files in Monday Service can be improved. Right now, files are kinda dumped into one bucket, and there's not a way to really organize them within the file structure. It'd be better if I could move files around and see them more clearly. Review collected by and hosted on G2.com.

What I like best about monday service is its incredibly intuitive UI/UX, which has drastically improved our team's workflow. The customizable visual dashboards and drag-and-drop automations save us hours every week by streamlining ticket routing and task assignments rather than just being 'easy to use'. Performance is smooth even with complex boards, and the seamless integrations with our existing communication tools keep everything centralized. Additionally, the AI features for summarizing long service threads have been an unexpected benefit that significantly boosts our response times. The value of the service is evident, which can justify the subscription cost. It was also impressive thanks to the guided support. Review collected by and hosted on G2.com.

While monday service is highly flexible, this can lead to disorganized workspaces and a steep learning curve when configuring complex automations or multi-board workflows. The pricing structure is restrictive, requiring a three-user minimum and gating crucial features or monthly automation limits behind higher-tier plans. Furthermore, users frequently encounter functional gaps—such as limited native communication tools and duplicate ticket creation from forms—alongside occasional performance slowdowns on heavy boards and sluggish customer support when issues arise. Review collected by and hosted on G2.com.

We use monday service as our IT support system, where all requests for our department are submitted and tracked. We like that we can easily monitor SLAs, assign tickets to the right team member through automation, and reply to requests directly through email and the app.

We also use it for special projects, where we can create task lists, assign agents, and set SLAs. Overall, it helps us keep our requests and tasks organized and easy to track. Review collected by and hosted on G2.com.

So far, we don’t have any major dislikes. We’re still exploring the platform and haven’t fully utilized all of monday service’s features yet. For our current use as an IT ticketing system, it works well for us and fits what we need right now. The AI agent has also been useful. Review collected by and hosted on G2.com.

I like it's fun UI, it is simple and easy to work with. Using it with AI tools like claude makes it easy to post updates on boards and such. It runs smoothly on desktop and the app. Review collected by and hosted on G2.com.

There is a lot going on at times, monday service has a different view from monday workspace which causes confusion on where things are. I normally use boards, but when I see another asset that is in a workspace I get lost,I don't know how to read some of them. When there are too many columns on a board it is difficult to understand the overall picture. Review collected by and hosted on G2.com.

Separation of Customer facing email thread and internal updates. Ability to have different statuses to track. Having multiple people assigned to the item so we can involve the right people. Review collected by and hosted on G2.com.

Its so slow. All the panels take ages to load, and sometimes nothing loads and I have to refresh.

The URL isn't human readable. We have Item Ids that are more human readable, but once you've gone to a link, its becomes a list of ids which aren't easy to get back to .

The customer email thread has all of the previous replies all embedded in it, for each reply. So once you expand the latest one, its a big mess of a thread. Why can't it cut out all that and just keep the latest reply that hasn't previously been captured? Review collected by and hosted on G2.com.

it was a seamless integration within the company & the department. Review collected by and hosted on G2.com.

the outlook integration sometimes fails & that is critical in such a platform. monday does great work when it's on it's on email but when it's integrated it is sometimes crushes Review collected by and hosted on G2.com.

What I like best about monday.com is how quickly it turns into a single source of truth for the team. It’s extremely easy to use, we get real visibility into project status, owners, and deadlines. The combination of clear dashboards and simple automations is especially powerful—routine follow‑ups, status updates, and hand‑offs just happen in the background, so we can focus more on doing the work rather than chasing it. Review collected by and hosted on G2.com.

The pricing tiers (enterprise level access might be helpful) and limits on automations/integrations can be restrictive as teams grow, and the interface can feel a bit cluttered and overwhelming for new users. Review collected by and hosted on G2.com.

Probably the UI and the customisable portion of almost everything you work with. Review collected by and hosted on G2.com.

the overall performance. Sometimes it takes a while for entered data to load and even when doing so it hasnt loaded correctly. so the AI portion of it doesnt really work well Review collected by and hosted on G2.com.

What I like best about monday.com is how easy it is to organise ideas and turn them into clear, actionable tasks. I love being able to group tasks, add notes and files, and use different filters and views to quickly prioritise what needs to be done. It makes it much easier to stay organised and efficiently work through tasks and projects.

I also really value the collaborative aspect, as it allows multiple people to contribute, share information and stay across the progress of a project in one place. On top of the functionality, I find the platform aesthetically pleasing and intuitive to use, which makes managing projects feel much more streamlined and enjoyable. Review collected by and hosted on G2.com.

One issue I find frustrating is the way subtasks and tasks are structured. When you create a subtask within a task, it always has to remain nested under that parent task, and you can’t easily move it out to sit as a standalone task within the main task column. Similarly, tasks always need to be attached to a group, which can feel restrictive when you simply want to organise something independently.

It would be useful to have more flexibility around the hierarchy, allowing subtasks to be promoted to standalone tasks or tasks to exist without necessarily being assigned to a group. Review collected by and hosted on G2.com.

It’s an excellent product for collaboration, and it makes it easy to organize workflows and manage tasks. Review collected by and hosted on G2.com.

If the organization is huge and has many processes in place, it can become quite difficult to get the hang of it at first. Review collected by and hosted on G2.com.