--- title: monday service Reviews meta_title: 'monday service Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 200 reviews by the users' company size, role or industry to find out how monday service works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 200 scale: '5' date_modified: '2026-08-14' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # monday service Reviews **Vendor:** monday.com **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.4/5.0 **Total Reviews:** 200 ## About monday service monday service is an AI-powered enterprise service management platform built to help organizations scale service without adding headcount or complexity. With built-in AI, monday service helps teams triage, route, and resolve requests faster across IT, HR, Operations, Finance, and more. Instead of relying on manual handling or static workflows, AI helps service teams execute work efficiently - reducing repetitive effort while ensuring complex cases are handled with the right level of oversight. At the core of monday service is the Agents Workforce - an AI-powered service workforce made up of specialized agents that autonomously resolve requests and take action across the organization, while teams remain firmly in control. Built natively on the monday.com platform, agents use ticket history, organizational knowledge, and live business context to deliver accurate, policy-aligned service from day one. With built-in orchestration, guardrails, and real-time monitoring, teams can safely deploy, oversee, and scale AI as service demand grows. With no-code AI and automation, teams can deploy and optimize workflows in minutes. As service demand grows, AI helps absorb high-volume work, reduce backlog, and protect SLAs - freeing teams to focus on higher-impact initiatives instead of constant firefighting. Unlike legacy ESM tools that separate ticketing from execution, monday service connects requests directly to workflows, projects, and cross-team work. Resolutions trigger real action, updating systems and moving work forward in real time. Enterprise-grade permissions, guardrails, and monitoring provide full visibility and control over AI-powered processes at scale. Whether replacing a legacy ESM solution or launching service management for the first time, monday service delivers rapid time-to-value, intuitive adoption, and scalable AI-driven execution - with minimal implementation. Service at scale. Without losing control. Key Capabilities: Omnichannel ticket intake Autonomous AI agents for triage, routing, and end-to-end resolution No-code workflows and automation Dashboards and reporting SLA tracking and performance insights Project, problem, and incident management ## monday service Pros & Cons **What users like:** - Users find the **ease of use** of Monday Service invaluable, simplifying adaptation and enhancing efficiency for their processes. (31 reviews) - Users value the **flexibility and adaptability** of Monday Service, significantly enhancing their efficiency and workflow management. (13 reviews) - Users value the **automation features** of monday.com, which streamline processes and enhance productivity significantly. (12 reviews) - Users appreciate the **user-friendly organization** and visual management features of monday service, enhancing task tracking and communication. (10 reviews) - Users appreciate the **organizational capabilities** of monday service, enhancing team collaboration and streamlining communication seamlessly. (10 reviews) - Customizability (9 reviews) - Customization (8 reviews) - Easy Setup (8 reviews) - Setup Ease (8 reviews) - Users value the **communication efficiency** of monday.com, enhancing connectivity and client interactions beyond traditional meetings. (7 reviews) **What users dislike:** - Users find monday's **limited features** frustrating, especially the reliance on third-party integrations and workflow constraints. (9 reviews) - Users find **limited functionality** in automation and reporting features, which hinders customization and flexibility in workflows. (7 reviews) - Users experience occasional **performance issues** with slow loading times, especially on large boards or older PCs. (7 reviews) - Users express concern over **limited automation options** , hindering flexibility and complicating workflows without costly upgrades. (6 reviews) - Users find Monday Service to be **not intuitive** , with complicated navigation and slow performance hindering their overall experience. (5 reviews) - Poor Performance (5 reviews) - Ticketing Issues (5 reviews) - Users occasionally face **errors with links in emails** sent from Monday, impacting communication effectiveness. (4 reviews) - Complexity (4 reviews) - Editing Limitations (4 reviews) ## monday service Reviews ### 1. Efficient Organization, Needs Improvements in SLA Control **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2026 **What do you like best about monday service?** I used the Monday service for ticket and demand management. It is practical and dynamic, which greatly facilitates daily use. The centralization of demands and the facilitation of the first automatic response help a lot, as well as the portal which is excellent. This provides an authentic way of exchanging with customers, bringing different fronts and documentation. The initial setup was quite easy, which makes the implementation process smoother. **What do you dislike about monday service?** A better SLA control by time zone would be ideal. As I was serving global clients and my SLA needed to operate within business hours, I couldn't do this while respecting each SLA with the Monday service. **What problems is monday service solving and how is that benefiting you?** I think the Monday service centralizes my requests, facilitates my first automatic response, and offers an excellent portal for requesters to track their demands. It also provides me with an authentic way to interact with customers, bringing different documentation and approaches. ### 2. Monday.com Keeps Our ERP Migrations on Track with Visual Boards and Smart Automations **Rating:** 5.0/5.0 stars **Reviewed by:** Deepak T. | Director of ERP Implementations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2026 **What do you like best about monday service?** We manage multi-layer ERP migrations, moving enterprise clients from legacy on-premise servers to modern cloud infrastructures. Monday serves as our operational hub across the center. The visual dispatch boards allow me to track our deployment phases seamlessly, and the automation rules are helpful. When a client submits an urgent ticket, the system flags it as critical. **What do you dislike about monday service?** The offline capabilities of the mobile app are still the major pain point. Many of our consultants travel to remote manufacturing plants or deep warehouse environments where there is no internet, and the app struggles when used offline. **What problems is monday service solving and how is that benefiting you?** The ERP implementations were managed through chaotic emails and spreadsheets, which led to missed dependencies. Monday Service helps to optimize this. ### 3. Seamless Project Management with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2026 **What do you like best about monday service?** I use monday service for all my project management needs, customer relations, and tracking business needs. I appreciate the platform for better customer service, tracking leads, and overall, better project management. They have the best customer service and support, and I am always able to receive help easily when needed. I value that they are very knowledgeable and quick in their response time. The initial setup of monday service was very easy. **What do you dislike about monday service?** NA, I am satisfied and don't have much to add as I don't dislike anything so far. **What problems is monday service solving and how is that benefiting you?** I use Monday Service for project management, customer relations, and tracking business needs. It helps me provide better customer service and track leads efficiently. ### 4. Focused, Visual Ticketing with Time-Saving Automations **Rating:** 5.0/5.0 stars **Reviewed by:** Khalid A. | IT Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about monday service?** What I like most about monday service is that it stays focused on being a solid ticketing platform, rather than trying to do everything. The board view is visual and easy to understand at a glance, which makes it simple to track what’s happening. The automations handle repetitive tasks like updates and routing, saving the team a lot of time and reducing manual follow-ups. Since adopting it, our average ticket resolution time has dropped by around 30%. **What do you dislike about monday service?** Some of the more advanced reporting customizations could be easier to configure. The standard reports work well, but when I need deeper analysis it sometimes takes extra setup to get everything the way I want. **What problems is monday service solving and how is that benefiting you?** Before using the monday service, our support process was slower and less organized. Now, tickets are much easier to track, and the team spends less time on manual work. The platform also gives us better visibility into performance and helps us pinpoint where improvements are needed. ### 5. Great for Visibility, Needs Customization Flexibility **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2026 **What do you like best about monday service?** I use monday service to keep track of all my projects and tasks, and I find it helpful for everyone to gain visibility on what we're all working on. We can see timelines and bottlenecks, which is really useful. I was really enjoying the new agents; they were particularly useful for helping us keep to deadlines. One agent informed me when live deadlines were too tight and alerted me about public holidays that might impact timelines. That was very useful. **What do you dislike about monday service?** I don't like that in a campaign board, you can't update the columns for each group. I'd love to customize the different columns group by group but they have to be universal on a board. This makes it harder as some groups have different needs. It seems there are still teething issues; I've had to re-do my boards a few times so I would say it's not very easy. **What problems is monday service solving and how is that benefiting you?** I use Monday Service for tracking projects and tasks. It provides visibility on everyone's work and deadlines, though I find it hard to customize columns for different groups in campaign boards, which limits flexibility. ### 6. Seamless Company-Wide Integration That Just Works **Rating:** 5.0/5.0 stars **Reviewed by:** irena s. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about monday service?** it was a seamless integration within the company & the department. **What do you dislike about monday service?** the outlook integration sometimes fails & that is critical in such a platform. monday does great work when it's on it's on email but when it's integrated it is sometimes crushes **What problems is monday service solving and how is that benefiting you?** before monday we had a ticketing system that was very heavy that didnt allow any customizing to our needs where as monday allows us to add new columns & provide management with a complete dashboard withing seconds with a scheduled report of the information they asked ### 7. Simple Workflow Tracking with Awesome AI Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Sergio R. | Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about monday service?** Monday helps me perform better in my day-to-day tasks by making it easier to track my work and follow the workflow. It has a simple, well-designed layout that improves the overall user experience. Also, the way the AI helps refine my work and provide better insights is awesome. **What do you dislike about monday service?** In some cases, the integrations with other APIs are tricky to set up, which can make the system slow and cause it to get stuck on the main page. **What problems is monday service solving and how is that benefiting you?** Monday helps me track and improve the flow of my daily tasks, supporting the way I work every day. It helps me stay organized and prioritize my tasks, and it also lets my managers know which tasks I’m working on. ### 8. Keeps Projects Organized and Statuses Easy to Track **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan Y. | Technical Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about monday service?** I like that this service can keep an umbrella of projects organized for ease of tracking and updating statuses. **What do you dislike about monday service?** My biggest issue with Monday service is inviting new users. We have to reach out to Monday Support a lot to get invites to go through properly and get new users set up. **What problems is monday service solving and how is that benefiting you?** Monday Service keeps our tracking/organization issues at bay by keeping a clean tree of projects that are easy to navigate and update as needed. This makes us more efficient by helping with collaborations. ### 9. Clear, Time-Saving Reporting Dashboards in monday service **Rating:** 5.0/5.0 stars **Reviewed by:** Waheed T. | Finance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2026 **What do you like best about monday service?** One of the things I appreciate most about monday service is the reporting. It used to be one of our biggest pain points, because we spent hours trying to understand performance metrics and pull together information that was actually useful. Now, the dashboards give us a clear view of what’s happening without requiring a lot of digging. **What do you dislike about monday service?** There are a few situations where I’d like more advanced filtering options. The current reports cover most of what we need, but for deeper analysis I still have to do a bit of extra work. **What problems is monday service solving and how is that benefiting you?** Before using monday service, it was difficult to get a quick, clear understanding of our team’s performance and ticket trends. Now we can spot issues sooner and make decisions based on real data. It saves us time every week and gives us better visibility, without adding extra complexity. ### 10. Full Visibility into Tickets and Tasks with an Intuitive, Automated Dashboard **Rating:** 5.0/5.0 stars **Reviewed by:** Kay M. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2026 **What do you like best about monday service?** I really like how monday service gives us full visibility into tickets and tasks across different teams. It genuinely feels like a central hub for our IT operations. The dashboard is intuitive and easy to understand, even for people who aren’t particularly technical. The automations also make a big difference, because they keep work moving without constant follow-ups through email or Slack. **What do you dislike about monday service?** As we continue to expand our use cases, there are times when we need to revisit our workflows and refine them. **What problems is monday service solving and how is that benefiting you?** Before using monday service, we relied on spreadsheets and scattered communication channels, which often led to missed updates and poor visibility. Now everything is organized in one place, with clear ownership and real-time status updates. It’s made it much easier to track work, coordinate across teams, and make sure nothing gets overlooked. ### 11. Intake Forms and QR Code Ticketing Make Support Requests Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Karim K. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2026 **What do you like best about monday service?** What I love about the Monday service is the intake forms. Our corporate office generated a QR code and taped it to the back of our billing counters. If a receipt printer jams or the Wi‑Fi drops, I just scan the QR code with my phone, select the issue, and hit submit. The form instantly creates the ticket. **What do you dislike about monday service?** The automated status update emails can be confusing for non-technical retail staff. When IT changes a ticket status to “awaiting third-party vendor” or “pending patch deployment,” I receive an automated email, but the wording is full of internal IT jargon. The system needs a way to filter that out and send only plain English updates to end users. **What problems is monday service solving and how is that benefiting you?** Calling the corporate IT helpdesk used to mean waiting on hold for 20 minutes while the store was full of screaming kids and their parents. The Monday service digital forms completely bypass the call center queue. ### 12. User-Friendly UI/UX and Helpful AI for Everyday Workloads **Rating:** 4.0/5.0 stars **Reviewed by:** Amirah R. | Senior Reporting & Insights Associate, Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2026 **What do you like best about monday service?** The UI/UX interface that is user-friendly and easy to learn without having deep technical knowledge. Even though there is AI credit limits, the AI intelligence help with some of my workloads. **What do you dislike about monday service?** For columns that uses custom formula, the calculation is automated on the front-end. Since the board has more than 10K row lines, it causes the board performance to load slowly. **What problems is monday service solving and how is that benefiting you?** Having the AI intelligence integrated to the platform reduce user dependency on using other AI-related platform. ### 13. Efficient Ticket Management with Room for Improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2026 **What do you like best about monday service?** I like that monday service solves a great deal of problems and is a good funneling system for different tickets throughout the business within the help desk. It makes things efficient and easy to view while providing the ability to assign individuals who are best suited to solve tasks. For our relatively small help desk team, having the assignee functionality allows for great efficiency and ensures that better-suited individuals can resolve tasks. Additionally, with the funneling system, tickets can get absorbed into one area, and if they're not suitable, they get transferred to a different board. **What do you dislike about monday service?** From a help desk point of view, it seems like it might be a bit clunky and outside functionality is not as useful. It's a bit harder to use with external tools, especially within Microsoft as well. **What problems is monday service solving and how is that benefiting you?** I find monday service is a good funneling system for our help desk, making it efficient and easy to view tickets. It allows assigning suitable individuals for tasks, improving efficiency for our small team, and consolidating tickets into one area if needed. ### 14. Monday.com Streamlines Finance Workflows with Powerful Automation **Rating:** 4.0/5.0 stars **Reviewed by:** nabeela S. | Cash And Banking Clerk, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2026 **What do you like best about monday service?** Everything is automated. Working in the finance industry, I find that Monday.com makes our processes much simpler and more streamlined. **What do you dislike about monday service?** There are times when I struggle a bit with the filters. Sometimes they pick up certain things, and other times they don’t. **What problems is monday service solving and how is that benefiting you?** Invoicing. We used to handle everything manually, but now it’s all much simpler. I just enter the information and click “Generate.” It really is that simple. ### 15. Seamless Transition and User-Friendly Ticketing Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Jeff D. | Manager, Technology Programs, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2026 **What do you like best about monday service?** It’s easy to create a very user-friendly support ticket form. End users can track ticket updates without any hassle and submit their responses smoothly. For our company, the transition from our previous system was completely seamless, and adoption happened without any friction. **What do you dislike about monday service?** The automations feel oddly limited, and the third-party tools are inconsistent. **What problems is monday service solving and how is that benefiting you?** Monday gives our users an easy entry point for submitting tickets, whether for IT or facilities. It keeps those tickets organized and makes it simple for us to track metrics like response times, who’s submitting the most tickets, and overall resolution times. ### 16. Excellent Time Management and Project Tracking with Monday **Rating:** 5.0/5.0 stars **Reviewed by:** Jestoni T. | Graphic Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2026 **What do you like best about monday service?** Time management. I am able to track all my projects. **What do you dislike about monday service?** So far, in my experience with Monday service, I cannot pin point a specific area where I hate it. Instead, I hate it when I don't have enough time to explore the many features that Monday can offer. **What problems is monday service solving and how is that benefiting you?** With Monday service, I am able to maintain my pipeline with priority and time. ### 17. Monday.com has been a great tool and resource for my organization **Rating:** 5.0/5.0 stars **Reviewed by:** Myron C. | Talent Acquisition Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2026 **What do you like best about monday service?** The way it helps you keep everything organized and makes things more efficient with automations. It has a great user interface, amd the AI agents are great too. We also like it's intergrations with other ptograms like Supermail. Most times the performance is great. **What do you dislike about monday service?** Nothing really, it does have performance issues from time to time. **What problems is monday service solving and how is that benefiting you?** Monday.com is solving the challenge of managing complex recruiting workflows across Talent Acquisition, Hiring Managers, Total Rewards, People Leadership, and other stakeholders through a single, automated system of record. The platform manages the full position lifecycle from requisition intake and approvals through compensation review, recruitment activity, offer approvals, candidate acceptance, and position closeout. ### 18. Cheaper Than Jira, but Memory-Hungry and Prone to Freezing **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2026 **What do you like best about monday service?** I think prices, seems a lot cheaper than Jira. **What do you dislike about monday service?** It eats system's memory and makes the machine too slow! gets stuck quite a lot, we use Monday dev and the board takes time to load. **What problems is monday service solving and how is that benefiting you?** tracking the software development cycle, that supports to keep the software quality at expected standards. it supports through software development lifecycle. ### 19. Easy-to-Use UI, But Slow Ticket Loading—Especially with Images **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2026 **What do you like best about monday service?** It’s pretty easy to use. I’m able to navigate the UI without any trouble, and everything is laid out in a logical way. **What do you dislike about monday service?** I dislike how long it can take to load different tickets; if a ticket includes an image, it can take even longer. This happens even on a modern machine, and it’s worse on an older device like a Chromebook with 4GB of RAM. At that point it becomes very hard to do anything, because it’s constantly loading. **What problems is monday service solving and how is that benefiting you?** We use Monday for our IT tickets, and it helps bring different teams together. It also integrates smoothly with our workplace, which makes it easier to keep everything connected. ### 20. Extremely User-Friendly and Customizable, with Smooth Email Replies via Monday **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2026 **What do you like best about monday service?** I like the user accessibilty, it is extremely user friendly and I can design it to my company's needs. I also like that once I action a ticket I can provide the response via email through Monday **What do you dislike about monday service?** When I apply a filter to a column, everytime I refdresh the page or open it again from scratch the filter is still automatically applied. There is no clear way to remove the filter from automatically applying. You have to go into the filter menu and click clear all **What problems is monday service solving and how is that benefiting you?** Interdepartmental collaboration. We can do project journey monitoring. Results in a more effective work flow ### 21. Unified IT & Facilities Ticketing That’s Easy for Everyone to Adopt **Rating:** 5.0/5.0 stars **Reviewed by:** Sarath J. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2026 **What do you like best about monday service?** Monday service has allowed us to bring our facilities and operations teams into the same ecosystem. We can easily escalate an IT ticket to a facilities ticket when a network drop needs physical rewiring in the wall. The collaboration tools inside each ticket feel a lot like using a social media platform, so everyone picked it up instantly. **What do you dislike about monday service?** When dealing with large attachments, upload speeds can be pretty slow. We usually tell users to share a link to the Google Drive folder instead. **What problems is monday service solving and how is that benefiting you?** Client issues were previously slipping through the cracks because tracking was fragmented across disjointed email threads and shared spreadsheets. Monday service now unifies our entire managed services footprint into a highly transparent operating system, which has dramatically improved our first-contact resolution rates. ### 22. Simplifies IT Management with Quick Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Saif A. | Supervisor / Computer Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2026 **What do you like best about monday service?** I find monday service simple and easy to use, especially for creating IT tickets and documentation. I appreciate that it provides a centralized place for all IT-related tasks. The automation feature saves me time, and the AI features are helpful for digging into information without much effort. I also like the Monday Vibe, which helps me create apps in seconds. The initial setup was easy as well. **What do you dislike about monday service?** Need better customer support and phone support **What problems is monday service solving and how is that benefiting you?** I use Monday Service for IT ticket creation and documentation, keeping everything in one place. The automation and AI features save time and the Monday Vibe helps me create apps quickly. ### 23. Streamlined CRM with Powerful Automations **Rating:** 4.5/5.0 stars **Reviewed by:** Luis A. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about monday service?** I like the automations you can create on monday service. It allows us to categorize our leads, and send them through the flows inside of the company where we need to get them to. The initial setup was pretty easy. **What do you dislike about monday service?** I think monday service could improve with better automations and more flexible data columns. It would be helpful if automations had more features and flexibility, and if the data columns in the backend API weren't so strict about allowing for data inputs. **What problems is monday service solving and how is that benefiting you?** I use monday service to organize and filter leads. It helps categorize them and move them through necessary company flows. ### 24. Adds Structure to Internal Requests Without Feeling Heavy **Rating:** 5.0/5.0 stars **Reviewed by:** Brennon J. | Operations Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about monday service?** We’re a small team, but we handle a surprisingly high number of internal requests every day. Before Monday Service, everything came through Slack or email, which made tracking and following up on requests really messy. What I like most is how much structure the platform adds without making things feel complicated or heavy. **What do you dislike about monday service?** The initial setup took a bit of time, mainly because we wanted the workflows to align with how our team already operates. **What problems is monday service solving and how is that benefiting you?** Our biggest issue before was losing context and missing updates across different channels. monday service has centralized everything into a single workflow and made requests much easier to track from start to finish. Honestly, it feels like we’ve finally moved past the scrappy-but-disorganized phase and into a process that’s more scalable. ### 25. Scales Seamlessly Across Teams on One Unified Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Leszek M. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about monday service?** One of the best things about it has been how easily it scaled with us. We started with only IT using it, then HR joined, and later customer support came on board as well. Because everything sits on the same platform, each step felt like a natural extension rather than a separate rollout. I can manage it all in one place without having to jump between different systems. **What do you dislike about monday service?** As more teams started using it, we realized things needed more structure. It takes some ongoing effort to keep the boards and workflows organized, and without that discipline it can start to feel a little messy as time goes on. **What problems is monday service solving and how is that benefiting you?** Before this, we were using different tools for each team, which made it difficult to track work across departments. Now everything is in one system. I’m saving time and have much better visibility into what’s happening across teams as we continue to grow. ### 26. AI Reply Suggestions That Save Us Tons of Time on Repetitive Tickets **Rating:** 5.0/5.0 stars **Reviewed by:** Yusuf K. | Property Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about monday service?** The AI features have turned out to be more useful than we expected. It suggests replies for common tickets and can even handle some of the simpler requests on its own, which takes a lot of repetitive work off the team’s plate. It’s been especially helpful during busy periods, when the same types of issues keep coming in again and again. **What do you dislike about monday service?** The AI suggestions are generally good, but they aren’t always perfect. At times, we still need to tweak the responses before sending them out. It works well for standard queries, but it’s less reliable when the situation is more specific or complex. **What problems is monday service solving and how is that benefiting you?** We used to spend a lot of time answering the same questions again and again. Since using monday service, that workload has dropped significantly. It’s helped the team focus more on complex issues instead of routine tickets, which has improved our overall efficiency and response times. ### 27. AI Agent That Speeds Up IT Support and Keeps Everything in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Kelvin J. | IT Support Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about monday service?** We’ve been using monday service for about eight months in our 15-person IT support team, and it’s made a noticeable difference. The AI agent handles simple requests instantly, which has significantly reduced our resolution time. Since everything stays in one place alongside our other monday boards, there’s no need to switch between tools, and it keeps our workflow more consistent. **What do you dislike about monday service?** The AI doesn’t always handle very specific or less common requests well, so we still need to step in for those situations. It works best when dealing with repetitive issues and routine cases. **What problems is monday service solving and how is that benefiting you?** Before, we were dealing with slower response times and constantly switching between tools. Now everything is centralized in one place and much easier to manage. The AI handles the basic queries, which frees up time for more complex work and helps improve our overall efficiency. ### 28. Monday’s Simple Workflow Tracking with Awesome AI Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Sergio R. | Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about monday service?** Monday helps me perform better in my day-to-day tasks by making it easier to track my work and follow the workflow. It has a simple, well-designed layout that improves the overall user experience. Also, the way the AI helps refine my work and provide better insights is awesome. **What do you dislike about monday service?** In some cases, the integrations with other APIs are tricky to set up, which can make the system slow and cause it to get stuck on the main page. **What problems is monday service solving and how is that benefiting you?** Monday allows me to manage my daily workflow by helping me identify my critical tasks and giving me the priority each task needs. ### 29. Automation That Eliminates Repetitive Work and Saves Time **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas H. | Service Desk Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about monday service?** The automation features are what really made the biggest difference for me. Once everything is set up properly, a lot of the repetitive work simply disappears. Things like assigning tickets, updating statuses, and sending follow-ups happen automatically, so work keeps moving without constant manual input. It ends up saving me a lot of time throughout the day. **What do you dislike about monday service?** Setting up automations for the first time takes a bit of effort. You really have to think through the workflow to get the best results. It isn’t difficult, but it does involve some trial and error and a little adjustment before everything works the way you want. **What problems is monday service solving and how is that benefiting you?** Before using monday service, we spent a lot of time on routine tasks that didn’t add much value. Now those actions are automated, which frees the team to focus on real problem-solving instead of repetitive work. ### 30. Flexible Workflow Tracking with Clear Visibility, Automations & Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Yulian R. | SysOps - Compliance Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2026 **What do you like best about monday service?** What we like best about monday.com is how flexible and easy it is to adapt to different workflows without heavy setup. It works well for tracking operational, compliance, and cross-team tasks, and gives clear visibility into ownership, status, and priorities. The automation and integrations make it easy to keep work moving without constant manual follow-ups, which helps teams stay aligned and accountable. **What do you dislike about monday service?** As usage grows, boards can become cluttered and harder to manage without strong conventions in place. Some advanced automations and reporting features also require higher-tier plans, which can limit flexibility unless you upgrade. Additionally, while integrations are easy to set up, deeper customization can be limited without workarounds, and performance can occasionally lag on very large boards. **What problems is monday service solving and how is that benefiting you?** monday.com helps us solve the problem of tracking work across multiple teams and workflows in a single, visible place. It centralizes task ownership, priorities, and status, reducing the need for follow-ups across email or chat. This improves accountability, keeps work moving, and makes it easier to manage operational and compliance-related tasks without losing visibility as projects scale. ### 31. Very Helpful Support Team with Fantastic Follow-Up **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about monday service?** I don't always love that you have to start with an AI chat as I tend to do a high level of research prior to reaching out to support. However, once you interact with the support team, they are very helpful. They seek to determine exactly what the issue is and are willing to dig in deep. The follow up is fantastic as well. **What do you dislike about monday service?** Starting with AI makes it hard to get to the root. **What problems is monday service solving and how is that benefiting you?** Efficiency with tracking and handling tasks that come in. The availability of integrations allows our teams to interact transparently and swiftly with one another. ### 32. Monday Service Transformed Our Dispatch and Work Order Management **Rating:** 5.0/5.0 stars **Reviewed by:** Serin T. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about monday service?** We handle industrial mechanical, electrical, and HVAC maintenance for a large manufacturing plant as well as commercial facilities. Monday sevice has completely transformed our dispatch and work order management. The visual service boards are incredible; I can look at the dispatch dashboard and see exactly which of our technicians are onsite at the client factory. **What do you dislike about monday service?** Setting up complex, multi-tiered service level agreements took a lot of trial and error because our industrial contracts vary widely. Some clients require a two-hour emergency response for generator failures, while others allow a 48-hour window or focus more on routine electrical checks. **What problems is monday service solving and how is that benefiting you?** Before Monday Service, our technicians were operating off paper work orders and WhatsApp messages, which led to missed maintenance windows and lost revenue. Monday Service has centralized our entire field service operation. ### 33. Monday Service Streamlines Cross-Department Event Coordination with Custom Dashboards **Rating:** 5.0/5.0 stars **Reviewed by:** Serina J. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about monday service?** We host massive corporate conferences and weddings in the hotel towers. Monday Service helps us build custom, cross-department dashboards for these events. For example, if a projector breaks in Conference Room A or the catering team needs an emergency power drop, I can create a ticket that tags both IT and Maintenance at the same time. **What do you dislike about monday service?** The guest access limits can be frustrating. I want to invite our external event planners to approve a floor plan or update an equipment delivery status directly within the platform, but giving them interactive permissions is difficult. **What problems is monday service solving and how is that benefiting you?** Event coordinators used to run around the hotel desperately trying to reach a maintenance worker over the radio whenever something went wrong. This completely eliminates the panic that can come with event management and helps ensure our corporate clients have a perfect experience. ### 34. Easy UI and Helpful monday AI That’s Simple to Learn **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2026 **What do you like best about monday service?** Easy UI, monday AI is able to answer questions on the boards even you don't completely understand what is happening and it's easy to learn how to use it. **What do you dislike about monday service?** I'm not a super admin so I don't have options to filter out the way I want to or edit or change things accordingly. Also it's missing the interconnection with other apps on notifications **What problems is monday service solving and how is that benefiting you?** We are working on projects and receive requests that we are able to prioritize. It helps management see our capacity and assign new things accordingly. ### 35. Streamlined Team Collaboration with Powerful Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Eduardo P. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about monday service?** I like the flexibility, automation, and integration that make our workflows faster and easier to manage. The flexibility lets us customize workflows, automations reduce repetitive tasks, and integrations keep our tools and data connected. The initial setup was easy and intuitive, and we were able to customize the workflows quickly. **What do you dislike about monday service?** Some advanced automations can be complex to configure, and the platform could offer clearer error messages and easier troubleshooting. **What problems is monday service solving and how is that benefiting you?** I use monday service to manage service requests, track projects, and improve collaboration. It organizes requests, automates tasks, and enhances team visibility, reducing manual work and keeping information updated. ### 36. Excellent Collaboration Tool for Organizing Workflows and Managing Tasks **Rating:** 5.0/5.0 stars **Reviewed by:** Amy C. | Co-founder & Brand Strategist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about monday service?** It’s an excellent product for collaboration, and it makes it easy to organize workflows and manage tasks. **What do you dislike about monday service?** If the organization is huge and has many processes in place, it can become quite difficult to get the hang of it at first. **What problems is monday service solving and how is that benefiting you?** It helps me organize workflows, manage tasks, assign tasks to specific people, share documents, and track time. ### 37. Adaptable and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2026 **What do you like best about monday service?** I appreciate the very easy operation of monday service and the many customization options. I also like how the tool is being further developed. The assignment of tickets to handlers works well, as does the ability to create very clear dashboards. I also find it practical that you can easily share the results with people outside your own organization. The integration with the Monday project management tool also proves to be very useful, as does the ability to work a lot with automations. **What do you dislike about monday service?** I find that there are still a few small things, especially regarding the front end, that need to be improved. **What problems is monday service solving and how is that benefiting you?** I use Monday service for automations in the ticketing system and integration with Monday project management. It enables easy operation, customization options, ticket assignment, clear dashboards, and good shareability outside the organization. ### 38. Straightforward Interface with Unpredictable Crashes **Rating:** 5.0/5.0 stars **Reviewed by:** Faith B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about monday service?** I like how monday service is very straightforward, making it easy to use and keeping me organized. The automations are great, and I found the initial setup extremely easy. **What do you dislike about monday service?** I find that the service crashes a lot, and if something is loading and I change tabs, the system freezes. **What problems is monday service solving and how is that benefiting you?** I use Monday Service to dispatch vendors, update tenants and owners, and manage estimates and invoices. It's straightforward, keeps me organized, and has great automations. However, it crashes often, especially if something is loading and I change tabs, causing the system to freeze. ### 39. Incredible Visual CRM and Pipeline Management in Monday Service **Rating:** 5.0/5.0 stars **Reviewed by:** Cane M. | Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2026 **What do you like best about monday service?** Managing the commercial pipeline for elevator modernizations and maintenance contracts is a massive undertaking, but Monday Service’s visual CRM and pipeline management are incredible. I can see exactly which building managers are due for contract renewals, track the status of new installation bids, and assign follow-ups to my sales team—all in one clean, color-coded dashboard. **What do you dislike about monday service?** The initial setup of complex conditional sales pipelines can be a bit overwhelming. It can also take some effort to get the permissions exactly right, so that junior sales reps only see their specific regional territories. **What problems is monday service solving and how is that benefiting you?** Our sales data used to be scattered across spreadsheets and email threads, which led to missed renewal opportunities. Monday service has centralized our entire commercial operation, giving me real-time visibility into the revenue pipeline. ### 40. Very Easy to Use, Especially When Following SLDC **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2026 **What do you like best about monday service?** Very easy to use, especially if you follow SLDC. **What do you dislike about monday service?** Adding time entries in the time tracking tab takes a bit too much of my time. I hope the devs can improve the UX there and make the time tracking tab more user-friendly and easier to use. **What problems is monday service solving and how is that benefiting you?** It’s easier to track project tasks and the status of each project. We track all of our projects in Monday, and the platform makes them much easier to maintain and keep up to date. ### 41. Monday Service: End-to-End Ticket Visibility with Powerful Automations **Rating:** 5.0/5.0 stars **Reviewed by:** Sumesh T. | IT Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2026 **What do you like best about monday service?** Monday service gives us clear, end-to-end visibility into every ticket and task across our support operations. It genuinely feels like a command center for our IT workflows, helping us stay on top of what’s happening at any moment. The automations keep requests moving through the system without the need for constant manual follow-ups, and the dashboards make it simple to spot where attention is needed and what should be prioritized next. **What do you dislike about monday service?** Some of the more advanced automation rules took a bit of trial and error before we could finalize them. However, once everything was configured correctly, they’ve been very reliable and consistent. **What problems is monday service solving and how is that benefiting you?** Before implementing monday service, we were juggling spreadsheets, emails, and chat messages to track issues. The process was messy, and things occasionally slipped through the cracks. Now everything is centralized in a single dashboard that even non-technical teams can navigate easily. As a result, our day-to-day operations feel much more organized and easier to manage. ### 42. Streamlined Collaboration with a Clear Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Jasper V. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about monday service?** I really like working with monday service. It helps our marketing agency work together with clients in one clear interface. We use it for planning campaigns, dashboards, task overviews, and meeting notes. I find it particularly effective for sharing tasks between different people and departments, which enhances our remote collaboration. I also appreciate the clear interface and found the initial setup really easy. **What do you dislike about monday service?** Customization feels less flexible compared to Notion. **What problems is monday service solving and how is that benefiting you?** I find monday service helps us collaborate remotely and manage tasks efficiently with a clear interface for planning, dashboards, and meeting notes. ### 43. Extremely User-Friendly, Accessible Anywhere, and a Real Time-Saver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2026 **What do you like best about monday service?** The easy accessibility either through the app or the browser. It’s extremely user friendly and the ability to color code items and keep them clearly organized while sharing them company wide is a time saver **What do you dislike about monday service?** I wish the automate could be edited. Not being able to rearrange your preset is very difficult because it can take so much time to rebuild it **What problems is monday service solving and how is that benefiting you?** It’s helping solve communication issues within the company by having a clear structured area to put all necessary information or links to information ### 44. Highly Flexible Workflows That Make Ticket Management Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan J. | Operations Systems Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about monday service?** One of the things I like most about the monday service is how flexible it is when building workflows. Our team was able to customize boards, statuses, and request types to fit the way we already handle service requests, so the setup didn’t force us to completely overhaul our process. After we got everything configured, managing tickets became much easier and more straightforward. **What do you dislike about monday service?** There are a lot of configuration options available, which can feel a bit overwhelming during the initial setup. It really helps to take some time to plan out the structure before rolling it out to the rest of the team. **What problems is monday service solving and how is that benefiting you?** Before using this platform, incoming requests were scattered across multiple tools and channels. Now, everything comes through one structured workflow, which gives me clear visibility into what’s coming in. That makes it much easier to prioritize work, stay organized, and ensure no request falls through the cracks. ### 45. Boosts Workflow Efficiency with Some Setup Challenges **Rating:** 4.5/5.0 stars **Reviewed by:** Willian S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about monday service?** I like the ease of operating and managing tickets with Monday Service. I also value the statuses and the separation of staff, which bring visibility to the team. Status updates provide clear visibility into project progress, while team assignments ensure accountability and ownership. Together, they improve collaboration, transparency, and overall workflow efficiency. **What do you dislike about monday service?** Sometimes dashboards can become slower with large amounts of data, and some advanced configurations have in the system. **What problems is monday service solving and how is that benefiting you?** I use monday service to optimize workflows, manage projects, handle tickets, and collaborate effectively, solving issues in call handling, resolution, ticket time, and improving department visibility. ### 46. Handy Interface and Documentation That Keep Employees Informed **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2026 **What do you like best about monday service?** You can have a lot of documentation at the ready for employees, the interface is pretty handy once you get used to it. Schedules are integrated for real time update and viewing. **What do you dislike about monday service?** It's often laggy. Especially when tracking time. I don't think the AI integrations are currently game changer for my use. **What problems is monday service solving and how is that benefiting you?** Tracking time, finding information about my job (the documentation for onboarding is stored there in different categories). I also receive reminders from colleagues and other teams. ### 47. AI Agent Transformed Our IT Support Workflow on monday **Rating:** 5.0/5.0 stars **Reviewed by:** Irilies M. | IT Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about monday service?** We’ve been using monday service for about eight months in our IT support team of around fifteen people, and it has genuinely changed the way we handle requests. The AI agent takes care of simple tickets almost instantly, which has noticeably reduced the number of repetitive tasks our agents deal with each day. Everything also connects smoothly with our other monday boards, so it’s easier to keep work organized and consistent across the team. **What do you dislike about monday service?** Getting our workflows set up at the beginning took some trial and error. There are a lot of customization options, which I appreciate, but it also means it can take a while to figure out the structure that works best for your team. **What problems is monday service solving and how is that benefiting you?** Before using monday service, our tickets were coming in through different channels and resolution times were slower. Now, requests are automatically categorized and routed with AI, which has cut our resolution time nearly in half. Everything is in a single workspace, with clear visibility into ticket status, ownership, and what needs attention next. ### 48. Meets Our Needs with Strong Reporting and Dashboards **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2026 **What do you like best about monday service?** Setting it up to fit our needs was fairly complex, but it still met the basic requirements that other tools didn’t. It can also produce the reports and dashboards I need to analyze the data. **What do you dislike about monday service?** The help center/support team wasn’t very helpful. It seems to rely too heavily on AI to handle my inquiries, and it often doesn’t provide the correct resolution. **What problems is monday service solving and how is that benefiting you?** It offers automation features, helps keep data organized, and provides dashboards and reports for data analysis. ### 49. Clean, Intuitive Ticket Automation That Speeds Up Support **Rating:** 5.0/5.0 stars **Reviewed by:** Khalid M. | Support Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about monday service?** Ticket automation and reporting are easy to manage without spending too much time learning the platform. The layout feels clean, straightforward, and intuitive. Our support team is resolving requests much faster now because everything is simpler to track and follow up on. **What do you dislike about monday service?** Some of the reporting options could be a bit more detailed to support deeper analysis. The basic reports work very well, but the more advanced reporting still needs additional flexibility and refinement. **What problems is monday service solving and how is that benefiting you?** Before using this, our support process felt slow and difficult to manage. monday service has made everything more organized and much easier for the team to follow. Requests move through faster now, and we spend less time on manual updates or sorting out confusion about ticket status. ### 50. Colorful, Engaging, and Packed with Options **Rating:** 4.5/5.0 stars **Reviewed by:** Valerie S. | Graphic Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2026 **What do you like best about monday service?** I like that it is colorful and engaging with lots of options. **What do you dislike about monday service?** Even though I like that there are a lot of options, sometimes it can seem a little overwhelming. **What problems is monday service solving and how is that benefiting you?** It is helping the team am I on, keep track of our daily tasks. - [View monday service pricing details and edition comparison](https://www.g2.com/products/monday-service/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-15+04%3A37%3A08+-0500&secure%5Bsession_id%5D=1847dc9d-f237-4de7-a4a2-c36644f1380c&secure%5Btoken%5D=67a213ed860fb9a9029e87f609e903a72b1df6b130f57b4380bf0a97172db891&format=llm_user) ## monday service Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 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[Microsoft Word](https://www.g2.com/products/microsoft-word/reviews) - [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) - [monday CRM](https://www.g2.com/products/monday-crm/reviews) - [PandaDoc](https://www.g2.com/products/pandadoc/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Sortly](https://www.g2.com/products/sortly/reviews) - [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) - [Textedly](https://www.g2.com/products/textedly/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## monday service Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Administration** - Change Management - Asset Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration - Real-Time Notifications **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation - Real-Time Reporting **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access - Mobile Access **Functionality** - Ticketing System - Performance Logging - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Communication Channels** - Customer Portal - Email to Case - Video Chat **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top monday service Alternatives - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (966 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,305 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,673 reviews)