Best Live Chat Software - Page 13
This page was last updated on June 9th, 2025
Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, dramatically improving customer engagement and conversion rates. This powerful communication tool allows customer service teams to provide immediate support for product questions, technical issues, or help with website navigation.
Agents can proactively engage visitors with strategically timed pop-up chat windows. Customers can also start conversations when they need assistance. Unlike traditional ticket-based systems where customers may wait hours or days for responses, live chat software creates a seamless, conversational experience that increases purchase likelihood and customer satisfaction.
By implementing live chat software, businesses can significantly reduce response times, increase first-contact resolution rates, and create more personalized customer experiences that drive loyalty and sales.
Live chat functionality is often packaged with other software types like e-commerce platforms, help desk software, and digital customer service software. Many times, it is a core feature that acts as the foundation for AI-powered platforms like chatbots, conversational support software, and customer service automation software where the technology is highly compatible with language model applications.
To qualify for inclusion in the Live Chat category, a product must:
Featured Live Chat Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
A weekly snapshot of rising stars, new launches, and what everyone's buzzing about.
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Having conversations with your team and customers shouldn’t be this hard. Hence, we built Communication. With all of your communication and tools in one place, your teams will stay productive no matte
- 72% Small-Business
- 17% Mid-Market
148 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Social Intents is a Live Chat and AI Chatbot platform designed to enhance communication between businesses and their website visitors. This solution enables teams to manage website chats directly from
- 40% Small-Business
- 30% Mid-Market
3,678 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Meet Brandy - The Brand Interactions Platform Brandy combines AI assistants, chat-apps and live agents into a holistic workflow, where great customer experience goes along with up to 70% automation r
- 54% Small-Business
- 23% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Endear helps retail brands turn customer relationships into revenue. Our retail CRM and clienteling platform gives your team the tools they need to sell more effectively, whether they're on the sales
- Retail
- Apparel & Fashion
- 58% Mid-Market
- 35% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Giosg is a Sales Acceleration Platform that combines live chat, chatbots, AI, and interactive content to help companies build engaging online experiences that turn website visitors into sales — fast.
- 55% Small-Business
- 36% Mid-Market
540 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
KODIF offers the first full AI workforce for e-commerce brands. We help you support customers across their entire journey, while reducing the load on human agents and driving more revenue through subs
- Consumer Goods
- 72% Mid-Market
- 21% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
OneHash Chat is a tailored made real time customer engagement tool having shared inbox, omni-channel support, AI assist, chatbot and many more. A tailor made solution which is scalable, robust and co
- Information Technology and Services
- 62% Small-Business
- 38% Mid-Market
547 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Swiftsell is a generative AI-enabled no-code tool designed to help consumer brands automate their lead conversations seamlessly across multiple channels. This innovative solution empowers businesses t
- Computer Software
- Financial Services
- 44% Mid-Market
- 41% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ControlHippo is Omnichannel Conversational AI Platform designed to streamline customer communication across multiple channels, including AI Chatbot, WhatsApp Business API, Instagram, Telegram, Faceboo
- 62% Small-Business
- 38% Mid-Market
30 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Fortifi is the all-in-one business software for sales, marketing, customer support and billing teams. Helping you to acquire new customers, nurture existing ones and make getting paid a breeze, Fortif
- Consumer Services
- 36% Mid-Market
- 36% Small-Business
269 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Gleantap is an AI-powered customer engagement, CRM, and marketing automation platform built specifically for fitness clubs, wellness studios, and local businesses that want to grow faster, boost reten
- Health, Wellness and Fitness
- 67% Small-Business
- 28% Mid-Market
588 Twitter followers
- Overview
- User Satisfaction
- Seller Details
“Hey Oliver” is a marketing automation tool that tracks and monitors each one of your website visitors, their behavior and browsing patterns in real-time. At the same time, it identifies potential cli
- Marketing and Advertising
- 56% Small-Business
- 44% Mid-Market
698 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Messangi is a Customer Engagement Platform or CPaaS (Communications Platform as a Service) that enables brands to deliver personalized content and brand experiences across the customer journey. Ou
- 44% Mid-Market
- 44% Small-Business
797 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
RingCX combines cutting-edge AI, omnichannel contact center, and RingCentral RingEX, delivering a next-generation AI-powered solution with a disruptive combination of product, packaging, and pricing.
- Insurance
- 50% Small-Business
- 36% Mid-Market
62,337 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Save Money on Multilingual Customer Service ChatLingual’s enterprise multilingual messaging platform enables your service delivery teams to support native-language customer interactions. Assist custo
- 36% Mid-Market
- 36% Small-Business
103 Twitter followers
Social Intents is a Live Chat and AI Chatbot platform designed to enhance communication between businesses and their website visitors. This solution enables teams to manage website chats directly from