We tested over a dozen AI chatbots for our BigCommerce site www.lekkerhome.com, and Social Intents outperformed every one at a fraction of the price.
The setup was very easy and the widgets allowed us to manage our look and feel in a highly on-brand way. The AI indexed our entire site along with dozens of technical specification documents and product catalogs. Having an authentic voice that didn't sound like a "robot" was very important to us. The AI barely needed any training to get the voice right, seamlessly shifting between our B2C retail customers and B2B commercial accounts. The answers are so fast and accurate that most of our shoppers assume they’re talking to a "human" rather than a bot.
The Slack integration is what really makes it work for us. We already use Slack for all our internal communications. Our team doesn't have to keep a dedicated browser tab open all day just to watch for incoming chats. Everything streams directly into Slack, giving our entire team visibility. If a customer needs human assistance, any of our staff members can jump into the live thread.
On top of the product itself, their support team is fantastic. They were right there to help during setup, answer questions fast, and actually listen to feature feedback. Review collected by and hosted on G2.com.
Their product really does almost everything we need it to do. The only gap we’ve noticed, compared with some of their much more expensive competitors, is the ability to have the response comparison-shop using product images side by side. Review collected by and hosted on G2.com.