I love how easy the Endear app is to use for client outreach. Making buckets is extremely seamless and allows you to filter various aspects in order to reach out to clients for specific reasons - for example, searching all your clients that purchased a certain item to reach out and say we received a similar product they might like, or the same product they loved in a new color or fabric. Review collected by and hosted on G2.com.

It would be nice to be able to filter out people that have unsubscribed when creating outreach buckets. I know you can also search customers by an item they purchased, however, sometimes this isn’t always accurate / doesn’t work. Review collected by and hosted on G2.com.

I think it's helpful to integrate personalized marketing and clienteling into the business. Helps me to do follow ups for customer experience issues and product inquires. Elevates one-on-one interactions because we greet by name, then we can add specific product recommendations with nice media. I love that Endear is integrated seamlessly into Shopify so we can see stats about each customer and make custom filters. Review collected by and hosted on G2.com.

I think there are too many functions that are repetitive and the site is not intuitive. I stick to about 10 specific functions and ignore the rest of the website. Review collected by and hosted on G2.com.

I appreciate how easy it is to connect with clients and gather feedback on their experience. I also like how simple it is from the client's perspective to reach out to us with any questions or concerns. Review collected by and hosted on G2.com.

I think the process of searching for customers within our specific store is more complicated than necessary. It would also be helpful to have the ability to create custom email templates and edit the saved ones, as many of the existing templates are quite similar." Review collected by and hosted on G2.com.

From a managerial perspective, Endear has significantly reduced manual work for my team, improving both efficiency and accuracy. Additionally, I appreciate the reporting and analytics features, which help me track performance and understand how to better serve our customers. Review collected by and hosted on G2.com.

The only downside to Endear, in my opinion, is that it doesn't allow you to send a single email to multiple customers at once. Review collected by and hosted on G2.com.

Endear is a tool that makes it easier for businesses to connect with their customers in a real and personal way. Instead of just sending out generic messages, it lets you send tailored emails and texts that feel like they were made just for each individual. It’s all about building relationships that last something that goes beyond quick sales. Endear also helps organize everything in one place, so you can keep track of conversations without the headache. Whether it’s sending a thoughtful message or staying in touch over time, it makes sure the experience feels human, not automated. It’s about creating real, lasting connections that keep customers coming back. Review collected by and hosted on G2.com.

One thing that might be a bit frustrating with Endear is its limited customization options. While you can personalize emails and texts, the design flexibility can feel a little restrictive. If you want to make deeper changes to the layout or structure, you might run into some roadblocks. Review collected by and hosted on G2.com.

We’ve been using Endear in-store, and it’s been a game-changer for driving extra revenue and enhancing customer engagement. The platform enables our store managers and staff to curate personalized selections of products and send tailored communications directly to customers they know. This personalized approach has proven effective in driving foot traffic to our stores, creating more opportunities for sales. Endear has allowed us to forge stronger relationships with our customers, offering them products they’re genuinely interested in, and in turn, boosting our store performance. Highly recommend it for any retail business looking to foster deeper connections with their customers while driving additional revenue.

It's really easy to use for the team, they have a great connection with Shopify so it's easy to implement.

We use it each time we're releasing new drop so we can communicate about newness with our best customers. Review collected by and hosted on G2.com.

The lack of design possibilities, maybe we could create template per season we could leverage. Review collected by and hosted on G2.com.

What I like about in Endear is the fact that it is very organized and clean. It helps me keep track of my customers in day today to do of who I need to talk to or follow up with. Review collected by and hosted on G2.com.

Sometimes Endear can be very confusing from the get-go, but once you start understanding the ins and outs of the software, it doesn't get too bad. If I could ask for a change, it would be more templates because some of them can be kind of generic. Review collected by and hosted on G2.com.

What's best about Endear is that you're able to stay organized and go back & see all your client communication & purchase history. It's easy to navigate which helps alot with productivity. Review collected by and hosted on G2.com.

What dislike about Endear is not being able having an audience & not being able to add new clients to it or remove clients out. Review collected by and hosted on G2.com.

working at a jewelry company, I love being able to build a look-book to tell a story and show the pieces in a different way than just sending stock images or links to a website. This really allows the customer to see how hey would implement the pieces into their wardrobe and visualize better Review collected by and hosted on G2.com.

I wish it was easier to browse images online through the endear portal rather than having to upload images yourself - it would be helpful to have a feature, sort of like Pinterest search, where you write in what you are looking for and images come up and you could add directly to your lookbook Review collected by and hosted on G2.com.

My business uses Endear to make meaningful interactions. The layout is straightforward and the tools are useful and effective. Creating templates helps to get me team to create interactions and improve our reach. Because of our success we have been finding more ways to get the most out of the platform. Review collected by and hosted on G2.com.

Endear mostly does everything correctly and everything I need it to, however sometimes the filters can get a little messy and include people that should not fall under certain filters. This is rare but has happened a few times. Review collected by and hosted on G2.com.