--- title: Charla Reviews meta\_title: 'Charla Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 11 reviews by the users' company size, role or industry to find out how Charla works for a business like yours. aggregate\_rating: rating\_value: 5.0 review\_count: 11 scale: '5' date\_modified: '2026-08-25' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Charla Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Charla but has limited features. Are you part of the Charla team? [Upgrade your plan](https://my.g2.com/charla/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Connect with your live visitors instantly and provide the best sales and support experience. Charla Live Chat provides you with everything you need to create the best customer journey. ✔️ Engage your visitors with Live Chat & Proactive Conversations ✔️ Manage your support requests with Helpdesk and Tickets ✔️ Empower your customers with Knowledge base ✔️ Collect and analyze Customer Feedback ✔️ Monitor your performance with Dashboard and Visitors Insights ✔️ Stay connected with iOS and Android Mobile Apps ✔️ Integrate with WordPress, Shopify and Magento easily * * * Seller [Charla](https://www.g2.com/sellers/charla) Discussions [Charla Community](https://www.g2.com/products/charla/discuss) Languages Supported English Overview by Yehia Abdel Salam Show More ## Pricing Pricing provided by Charla. ### Free Free 1 Agent Per Month ### Starter $9.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/charla/pricing) ## Top-Rated Alternatives [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,886) ](https://www.g2.com/products/zoho-desk/reviews) [ ![Agentforce Service (formerly Salesforce Service Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,056) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/charla/competitors/alternatives) ## User Insights Average based on 11 real user reviews. Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Charla Integrations (2) What do users say about integrations? Integration information sourced from real user reviews. ![Ankit S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ankit S.") AS Ankit S. Founder Small-Business (50 or fewer emp.) 1/23/2026 "Regular Updates, New Features, and Responsive Support from Charla" 4.5/5 What do you like best about Charla? With regular updates and the steady addition of new features, I believe they will soon become tough competitors for big players like Tidio and Chatwoot. There are still many things that are in a basic stage, but we’ve been using Charla for more than a year now, and I can clearly see the progress. Considering they have a very small team, it’s impressive how consistently they meet the deadlines set in their roadmap. No doubt they deserve 10 stars for actively improving the product and providing timely support. But since I feel is some cons so added 9 star for now. Review collected by and hosted on G2.com. What do you dislike about Charla? I’m mentioning this here because there are a few issues, but I genuinely believe they will be fixed. That’s also why we’re continuing to use Charla, and we don’t have any plans to shift. Still, since these points are affecting the experience, I want to call them out clearly. First, the chatbot’s design looks a bit outdated. Second, the mobile application also needs more regular updates. Third, the desktop application should feel like a dedicated app; right now it still feels like a browser wrapped inside an app. Review collected by and hosted on G2.com. What problems is Charla solving and how is that benefiting you? I use it for day-to-day live chat with customers, and we also use the embedded knowledge page. Whenever we get a lot of traffic through live chat, the AI chatbot helps us reduce stress and manage the workload more smoothly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Josh M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh M.") JM Josh M. Creative Small-Business (50 or fewer emp.) 1/21/2026 "Charla Transformed My Support: 90% Automated, Seamless WordPress Integration" 5/5 What do you like best about Charla? Charla has completely transformed how I handle customer support. The AI assistant handles 90% of technical support questions and purchase inquiries automatically, saving me hours every week. The setup was straightforward, and integration with WordPress was seamless—just paste the property key and it works immediately. I use it daily as my primary support channel, and it's become essential to my workflow. The AI accurately answers complex WordPress and WooCommerce questions, providing excellent customer support 24/7. The best part is I can focus on building products instead of constantly answering tickets. Review collected by and hosted on G2.com. What do you dislike about Charla? The initial setup of special instructions took some time to get right, but once configured properly, it works great. The AI occasionally needs fine-tuning to stay within topic boundaries, but the customization options allow you to control this effectively. Overall, the benefits far outweigh any minor setup time. Review collected by and hosted on G2.com. What problems is Charla solving and how is that benefiting you? Charla solves the problem of being overwhelmed by support requests and sales questions. Before Charla, I spent hours every day answering technical support tickets and purchase inquiries, which took time away from product development. Now, the AI handles 90% of these questions automatically—from plugin setup and troubleshooting to pricing and feature comparisons. This benefits me by saving 10-15 hours per week, reducing ticket volume by 80%, and allowing me to focus on building and improving my plugins instead of constantly fielding support requests. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Mauro L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mauro L.") ML Mauro L. Consulente Marketing and Advertising Small-Business (50 or fewer emp.) 1/20/2026 "Versatile, Integrable, and with Excellent Support" 5/5 What do you like best about Charla? I love the versatility and ease of use of Charla, and its ability to connect with all channels like Facebook, Instagram, WhatsApp, and the Web. It's fantastic that it can be integrated anywhere and, with the new release, I've also connected it to my CRM. Charla works exceptionally well on all the channels it is connected to. The element that impressed me the most is the support, both through AI and with an indispensable human aspect, like the help from Adam, who is quick in providing correct guidance and in resolving issues. I am recommending it to my colleagues and my clients. Review collected by and hosted on G2.com. What do you dislike about Charla? I like everything, but the integration with Telegram is missing, which would definitely be interesting (I hope to find it in Charla soon). Of course, if the interface were also in Italian it would be better, but it's fine as it is, it's very intuitive. Review collected by and hosted on G2.com. What problems is Charla solving and how is that benefiting you? Charla solves many issues and is an tireless collaborator. I appreciate its versatility and ease of use, it connects to all channels like Facebook, Instagram, WhatsApp and I can integrate it anywhere. The human support is truly excellent, thanks also to Adam. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") CA Verified User in Automotive Small-Business (50 or fewer emp.) 8/24/2026 "Charla Keeps Getting Better with Continuous Updates" 5/5 What do you like best about Charla? Charla is continuously improving and being updated, and it gets better and better every day. Review collected by and hosted on G2.com. What do you dislike about Charla? Sometimes the chatbot gets stuck in a loop. Review collected by and hosted on G2.com. What problems is Charla solving and how is that benefiting you? It helps me handle on-demand customer enquiries when they come in. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Niloy S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Niloy S.") NS Niloy S. Founder 2/12/2026 "24/7 Chat Support with Intuitive Features" 5/5 What do you like best about Charla? I am using Charla for customer support, and I love their new chatflow features which allow us to create orders in WooCommerce directly from chat. I also like their chatbot which works for us 24 hours, improving our support even when we are offline. Additionally, the team is continuously trying to improve features, which is great. Review collected by and hosted on G2.com. What do you dislike about Charla? The admin interface design is confusing sometimes, but the support team told me they are working on it. Review collected by and hosted on G2.com. What problems is Charla solving and how is that benefiting you? Charla's AI chatbot works 24/7 when we're offline, improving our support. I love the new chatflow features that allow us to create orders in WooCommerce directly from chat. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Gabriel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gabriel M.") GM Gabriel M. Ceo Small-Business (50 or fewer emp.) 1/18/2026 "Effortless Setup, Reliable Chat Solution" 5/5 What do you like best about Charla? I appreciate that Charla is clean and simple and actually works. I like how I can set up the bot and train it to improve every day. It's great that when an operator isn't available, the bot can come to the rescue to answer user questions. I found the initial setup to be super easy, taking only about 15 to 30 minutes. After testing every chat system out there, Charla came out on top. These features really stand out for me. Review collected by and hosted on G2.com. What do you dislike about Charla? It can be great to have more detailed reports about visits. Review collected by and hosted on G2.com. What problems is Charla solving and how is that benefiting you? Charla provides fast answers for people who need instant responses and allows me to attend to both current and potential customers efficiently. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Noran B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Noran B.") NB Noran B. Quality Control Manager Mid-Market (51-1000 emp.) 5/7/2026 "Feature packed chatbots" 5/5 What do you like best about Charla? It’s full of features , chat bots , knowledge base , routing between the live agents ,in one/tenth the price of the other tools in the market. Review collected by and hosted on G2.com. What do you dislike about Charla? Tickets functionality can be added noticed a little bit with missing things like tickets merging. Review collected by and hosted on G2.com. What problems is Charla solving and how is that benefiting you? Handling the new leads and the new customers Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite ![Kaptr M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaptr M.") KM Kaptr M. Fondateur Small-Business (50 or fewer emp.) 12/11/2025 "Easy Integration and Responsive Support" 5/5 What do you like best about Charla? I'm satisfied with the price I paid for Charla and I appreciate that the team listens to its users to improve the platform. I primarily use the chat, the online chat translator, the AI ​​bot, and the integrated knowledge base, which enhances communication with clients. Charla is our official user liaison tool. I like that it's easy to integrate and relatively quick to learn. Review collected by and hosted on G2.com. What do you dislike about Charla? We are always demanding more and more... but reliability with the AI bot and live translation is paramount. Review collected by and hosted on G2.com. What problems is Charla solving and how is that benefiting you? Charla improves communication with customers through live chat and translation, and its integration is easy with a quick learning curve. Review collected by and hosted on G2.com. Show More 12/14/2025 Validated ReviewerSource: G2 invite ![Anton K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anton K.") AK Anton K. CEO Consulting Small-Business (50 or fewer emp.) 3/25/2025 "Great ever-evolving chat widget with friendly support" 5/5 What do you like best about Charla? Rapid development, creative features set, friendly support, many channels coverage, ticketing system Review collected by and hosted on G2.com. What do you dislike about Charla? Somewhat unclear SDK documentation, that's all Review collected by and hosted on G2.com. What problems is Charla solving and how is that benefiting you? Live chat on my website, allowing to cherry-pick customers at the right moment. Ticketing system Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic DM David M. Mid-Market (51-1000 emp.) 2/17/2024 "Great value for the money" 5/5 What do you like best about Charla? Packed with features for a such a low cost solution. We like that there is both live chat and helpdesk for offline tickets. Agent interface is a breeze, fast and very modern. Support usually respond within a day. Highly recommended. Review collected by and hosted on G2.com. What do you dislike about Charla? More integrations. It has Messenger integration but was hoping for Instagram as well, as some of our customers leaves messages there. Review collected by and hosted on G2.com. What problems is Charla solving and how is that benefiting you? I use it as for my customers presales/service support, powering the live chat on my website. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Pricing Options Pricing provided by Charla. ### Free Free 1 Agent Per Month ### Starter $9.00 1 User Per Month ### Essentials $25.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/charla/pricing) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Help Desk](https://www.g2.com/categories/help-desk) ##### Explore More [Which online newsroom platforms provide the analytics PR teams need to measure campaign effectiveness?](https://www.g2.com/discussions/which-online-newsroom-platforms-provide-the-analytics-pr-teams-need-to-measure-campaign-effectiveness)[What's the best CAE simulation software with the easiest learning curve for small engineering teams?](https://www.g2.com/discussions/what-s-the-best-cae-simulation-software-with-the-easiest-learning-curve-for-small-engineering-teams)[What image optimization tools integrate with a headless CMS or JAMstack setup so image delivery is automatically optimized without manual intervention on every publish?](https://www.g2.com/discussions/what-image-optimization-tools-integrate-with-a-headless-cms-or-jamstack-setup-so-image-delivery-is-automatically-optimized-without-manual-intervention-on-every-publish) [PowerSchool SIS vs Infinite Campus vs Alma SIS for a K-12 school district selecting a new student information system: which gives the best balance of feature completeness, ease of use for teachers, and total cost of ownership?](https://www.g2.com/discussions/powerschool-sis-vs-infinite-campus-vs-alma-sis-for-a-k-12-school-district-selecting-a-new-student-information-system-which-gives-the-best-balance-of-feature-completeness-ease-of-use-for-teachers-and-total-cost-of-ownership)[Submittable vs Bloomerang CRM: which is the highest rated grant management platform for organizations scaling operations while improving productivity and team satisfaction?](https://www.g2.com/discussions/submittable-vs-bloomerang-crm-which-is-the-highest-rated-grant-management-platform-for-organizations-scaling-operations-while-improving-productivity-and-team-satisfaction)[Pros and Cons Details](https://www.g2.com/products/charla/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)