brandy.im Reviews & Product Details

Brandy.im has proven to be an incredibly versatile chat platform, allowing us to integrate a mortgage application bot within our bank's operational structure. This process, while complex due to our rigorous information security requirements, was ultimately successful. We were particularly impressed with Brandy.im's ability to meet all our safety specifications, providing an assurance of our data integrity. What sets Brandy.im apart, however, is the fact that our team can independently manage and develop the chatbot. This independence, despite the vendor's excellent support and technical team, was paramount to us and Brandy.im provided just that. Review collected by and hosted on G2.com.

While there's a lot to appreciate about Brandy.im, it's worth noting that its usage isn't exactly straightforward. The platform has a learning curve which can be challenging for those unfamiliar with such systems. However, we understand that for a tool with the level of sophistication needed to tackle our complex tasks, simplicity might be too much to ask for. Review collected by and hosted on G2.com.

As a business owner, I absolutely love the seamless integration of WhatsApp Business and Apple Messages for Business offered by Brandy. It has become the central hub for all our customer interactions, allowing us to streamline our communication processes and provide timely support. Review collected by and hosted on G2.com.

While there is not much to dislike, I believe the software could benefit from more customization options for the interface. This would allow businesses to tailor the platform to their specific needs and branding. Review collected by and hosted on G2.com.

First of all, the team behind “brandy” deserves high praise. From their technical specialists to their customer service managers, their commitment to delivering excellence is evident in every interaction we've had. Their approach is not merely about providing a service; it's about building a partnership. The team is dedicated, responsible, and always willing to accommodate our requests, no matter how challenging they may be. Review collected by and hosted on G2.com.

Honestly, it's hard to find something to dislike about “brandy”. The product has been excellent, and any time we've identified a feature that was missing or needed tweaking, the brandy.im team has been quick to implement or modify it, providing us with a customized solution that fits our business perfectly. Review collected by and hosted on G2.com.

This platform has been great for our online sales. That chatbot feature - a total lifesaver. We use it both in communications and in marketing. Review collected by and hosted on G2.com.

There's one thing that's a bit of a hassle though. When it comes to bulk messaging, it's tricky to get all the analytics in one place. Right now, we're setting campaign goals and then having to combine two separate reports to see the results. It'd be so much easier if we could see everything in one report. Review collected by and hosted on G2.com.

It's a good product, pretty user-friendly, and we can tweak it to fit our business. The support team is always there for us, which is a plus. As our company grows, this tool grows with us - it's like a part of our team now. Review collected by and hosted on G2.com.

It can be a bit glitchy of course, but that's no different than any other software we use. The support team is quick to fix things, so it's not a problem at all. Review collected by and hosted on G2.com.

As a data analyst in a trading company, the structured data handling and customizable parameters offered by Brandy.im come in handy. The platform's data architecture, particularly how it stores conversation histories, is a benefit for our analysis. The ability to integrate multiple parameters into our chatbots further elevates our analytical capabilities. Review collected by and hosted on G2.com.

I can't speak to the experience of our support agents using the platform. As far as I know, they are content with the system, but my scope is more focused on data analytics. Everything is perfectly fine with that. Review collected by and hosted on G2.com.

The team has a clear vision of how business communication with clients is changing with the emergence of messaging apps. Their product aims to cover all relevant needs.

I liked the extensive customization capabilities of the chatbots.

We had quite complex requirements for deploying the platform in our environment, and the platform handled it. Review collected by and hosted on G2.com.

You need to learn platform in details to set up complex scenarios and workflows. It would be great to have more pre-made chatbots Review collected by and hosted on G2.com.

One of the best things about Brandy.im is that it enables us to build relationships with our customers through messaging apps. It gives a personal touch to our customer service which is very important for any business. The customer experience has been greatly improved and we are getting positive feedback from our customers.

Overall, I highly recommend Brandy.im to any business looking to improve their customer service. It's user-friendly, efficient and offers a great return on investment. Review collected by and hosted on G2.com.

Nothing I think. All issues were resolved during the implementation project. Overall, I highly recommend Brandy.im to any business looking to improve their customer service. Review collected by and hosted on G2.com.

We work in b2b and brandy has made supporting our clients much simpler. We've combined the use of a chatbot and a support team to effectively address queries and concerns. Review collected by and hosted on G2.com.

Nothing to complain about here. The platform does its job just as we need it to. Review collected by and hosted on G2.com.

Chatting with clients, especially on Whatsapp, has become one of the main communication channels. We serve around 100,000 conversations a month. So it was important to us that the platform could handle the high load and be flexible to be built into our work flows.

The product itself is really functional. There is everything you need to manage a department of customer support agents, as well as to implement AI into the customer service process.

And what is probably even more important is the support team. The guys advise us on best practices and are able to implement all of these technically. Really appreciate that! Review collected by and hosted on G2.com.

A bit complex onboarding. But we started using it almost 4 years ago and as far as I concern it has become much easier to setup and there are a lot of completely ready-to-use features now. Review collected by and hosted on G2.com.