--- title: brandy.im Reviews meta_title: 'brandy.im Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 13 reviews by the users' company size, role or industry to find out how brandy.im works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 13 scale: '5' date_modified: '2026-03-17' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # brandy.im Reviews **Vendor:** Brandy.im **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 4.8/5.0 **Total Reviews:** 13 ## About brandy.im Meet Brandy - The Brand Interactions Platform Brandy combines AI assistants, chat-apps and live agents into a holistic workflow, where great customer experience goes along with up to 70% automation rate. Talk to your customers on your website and build relationship in messaging apps like Whatsapp, Instagram direct, Apple Messages for business and others. ## brandy.im Reviews ### 1. Robust Chat Platform Delivering Outstanding Results **Rating:** 5.0/5.0 stars **Reviewed by:** Igor D. | Resident, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2023 **What do you like best about brandy.im?** Brandy.im has proven to be an incredibly versatile chat platform, allowing us to integrate a mortgage application bot within our bank's operational structure. This process, while complex due to our rigorous information security requirements, was ultimately successful. We were particularly impressed with Brandy.im's ability to meet all our safety specifications, providing an assurance of our data integrity. What sets Brandy.im apart, however, is the fact that our team can independently manage and develop the chatbot. This independence, despite the vendor's excellent support and technical team, was paramount to us and Brandy.im provided just that. **What do you dislike about brandy.im?** While there's a lot to appreciate about Brandy.im, it's worth noting that its usage isn't exactly straightforward. The platform has a learning curve which can be challenging for those unfamiliar with such systems. However, we understand that for a tool with the level of sophistication needed to tackle our complex tasks, simplicity might be too much to ask for. **What problems is brandy.im solving and how is that benefiting you?** Brandy.im has been instrumental in revolutionizing our mortgage application process. We were able to implement a bot that handles mortgage applications, providing a more engaging user experience compared to our previous form-based approach. This new method delivered a 50% higher conversion rate for mortgage applications, a result that exceeded our expectations. Beyond the numbers, the improved and comprehensive user experience provided by the bot is invaluable. This platform has not only given us better results but also enhanced the overall customer journey, which is a significant win for us. ### 2. Streamlined Customer Communication with Brandy platform **Rating:** 5.0/5.0 stars **Reviewed by:** Maxim M. | Customer Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2023 **What do you like best about brandy.im?** As a business owner, I absolutely love the seamless integration of WhatsApp Business and Apple Messages for Business offered by Brandy. It has become the central hub for all our customer interactions, allowing us to streamline our communication processes and provide timely support. **What do you dislike about brandy.im?** While there is not much to dislike, I believe the software could benefit from more customization options for the interface. This would allow businesses to tailor the platform to their specific needs and branding. **What problems is brandy.im solving and how is that benefiting you?** Brandy has effectively solved the problem of fragmented customer communication channels. By consolidating WhatsApp Business and Apple Messages for Business into a single platform, we can now manage all our customer interactions with ease. This has led to improved response times, increased customer satisfaction, and a more efficient workflow for my team. Overall, I highly recommend Brandy for any business owner looking to enhance their customer communication experience. ### 3. True innovation for business communications **Rating:** 5.0/5.0 stars **Reviewed by:** Denis S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about brandy.im?** First of all, the team behind “brandy” deserves high praise. From their technical specialists to their customer service managers, their commitment to delivering excellence is evident in every interaction we've had. Their approach is not merely about providing a service; it's about building a partnership. The team is dedicated, responsible, and always willing to accommodate our requests, no matter how challenging they may be. **What do you dislike about brandy.im?** Honestly, it's hard to find something to dislike about “brandy”. The product has been excellent, and any time we've identified a feature that was missing or needed tweaking, the brandy.im team has been quick to implement or modify it, providing us with a customized solution that fits our business perfectly. **What problems is brandy.im solving and how is that benefiting you?** Guys has effectively addressed the challenge of managing multi-channel communication with a global audience. It has not only eased the process but also made it more efficient and effective. The ability to quickly modify and add features to suit our needs has proven invaluable, as it ensures the software grows and evolves alongside our business. From a leadership perspective, brandy and its team represent an ideal contractor. They're not just providing a product, but a service that genuinely impacts the way we operate our business, making them an integral part of our corporate success. They are a valuable asset to any company looking to improve communication and streamline processes. ### 4. Great product, just one suggestion **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about brandy.im?** This platform has been great for our online sales. That chatbot feature - a total lifesaver. We use it both in communications and in marketing. **What do you dislike about brandy.im?** There's one thing that's a bit of a hassle though. When it comes to bulk messaging, it's tricky to get all the analytics in one place. Right now, we're setting campaign goals and then having to combine two separate reports to see the results. It'd be so much easier if we could see everything in one report. **What problems is brandy.im solving and how is that benefiting you?** This platform helps us out a ton. It's like having an extra team member dealing with customer questions and handling repetitive tasks. Plus, bulk messaging is a breeze when we've got sales or new shoes to promote. There's that one analytics issue, but overall, it's still a fantastic tool for us. **Official Response from Slava Popkov:** > Thank you for your feedback regarding your experience with brandy.im. We appreciate your input and would like to inform you that we have been actively working on addressing the issue you mentioned. In fact, we have been developing a comprehensive solution to provide users with a unified and streamlined approach to bulk messaging analytics. We are pleased to inform you that this feature is already available in beta, and we would be more than happy to enable it for your account. To get access to this new feature, we kindly request you to reach out to your dedicated support manager. They will assist you in activating the functionality and ensuring a seamless integration into your campaign workflow. Thank you once again for your feedback! ### 5. Our go-to live chat platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about brandy.im?** It's a good product, pretty user-friendly, and we can tweak it to fit our business. The support team is always there for us, which is a plus. As our company grows, this tool grows with us - it's like a part of our team now. **What do you dislike about brandy.im?** It can be a bit glitchy of course, but that's no different than any other software we use. The support team is quick to fix things, so it's not a problem at all. **What problems is brandy.im solving and how is that benefiting you?** It helps us chat with our customers in real time. It's boosted our customer service and we can handle several chats at once, which is great. It fits in with our other systems pretty smoothly, too. Minor issues aside, it's a tool we rely on. ### 6. Data-Driven Chat Platform with Extensive Customisation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about brandy.im?** As a data analyst in a trading company, the structured data handling and customizable parameters offered by Brandy.im come in handy. The platform's data architecture, particularly how it stores conversation histories, is a benefit for our analysis. The ability to integrate multiple parameters into our chatbots further elevates our analytical capabilities. **What do you dislike about brandy.im?** I can't speak to the experience of our support agents using the platform. As far as I know, they are content with the system, but my scope is more focused on data analytics. Everything is perfectly fine with that. **What problems is brandy.im solving and how is that benefiting you?** Platform enables us to make more informed decisions and implement data-driven strategies for our core business, which is a huge advantage I’d say ### 7. Comprehensive Customer Experience Platform for Livechat and messaging **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about brandy.im?** The team has a clear vision of how business communication with clients is changing with the emergence of messaging apps. Their product aims to cover all relevant needs. I liked the extensive customization capabilities of the chatbots. We had quite complex requirements for deploying the platform in our environment, and the platform handled it. **What do you dislike about brandy.im?** You need to learn platform in details to set up complex scenarios and workflows. It would be great to have more pre-made chatbots **What problems is brandy.im solving and how is that benefiting you?** The solution allowed us to build a new type of customer communication, which is really valuable ### 8. I recently started using Brandy.im and it has been a game changer for our customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Vladimir M. | Digital marketer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2023 **What do you like best about brandy.im?** One of the best things about Brandy.im is that it enables us to build relationships with our customers through messaging apps. It gives a personal touch to our customer service which is very important for any business. The customer experience has been greatly improved and we are getting positive feedback from our customers. Overall, I highly recommend Brandy.im to any business looking to improve their customer service. It's user-friendly, efficient and offers a great return on investment. **What do you dislike about brandy.im?** Nothing I think. All issues were resolved during the implementation project. Overall, I highly recommend Brandy.im to any business looking to improve their customer service. **What problems is brandy.im solving and how is that benefiting you?** The platform allows us to easily interact with customers on our website and through messaging apps like WhatsApp and Instagram Direct. The AI assistants have been able to handle a majority of our customer queries which has freed up our live agents to handle more complex issues. This has resulted in a significant increase in efficiency and productivity. ### 9. Brandy makes everything simple **Rating:** 4.5/5.0 stars **Reviewed by:** Valerie S. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about brandy.im?** We work in b2b and brandy has made supporting our clients much simpler. We've combined the use of a chatbot and a support team to effectively address queries and concerns. **What do you dislike about brandy.im?** Nothing to complain about here. The platform does its job just as we need it to. **What problems is brandy.im solving and how is that benefiting you?** We streamlined the customer support process by making it a combination of automated responses and human intervention. It increased our overall efficiency. The rate of request automation is now at about 30%, and we already know how to increase it. ### 10. Reliable, scalable and extremely customizable solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Enterprise (> 1000 emp.) **Reviewed Date:** July 06, 2022 **What do you like best about brandy.im?** Chatting with clients, especially on Whatsapp, has become one of the main communication channels. We serve around 100,000 conversations a month. So it was important to us that the platform could handle the high load and be flexible to be built into our work flows. The product itself is really functional. There is everything you need to manage a department of customer support agents, as well as to implement AI into the customer service process. And what is probably even more important is the support team. The guys advise us on best practices and are able to implement all of these technically. Really appreciate that! **What do you dislike about brandy.im?** A bit complex onboarding. But we started using it almost 4 years ago and as far as I concern it has become much easier to setup and there are a lot of completely ready-to-use features now. **What problems is brandy.im solving and how is that benefiting you?** Implementing AI saves us a significant amount of resources. I'd say that this alone pays for the entire cost of the solution. All Brandy's features and technologies allow us to provide excellent customer service. And that's the most important thing! ### 11. Trusted partner **Rating:** 5.0/5.0 stars **Reviewed by:** Anastasia B. | leading customer service manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2022 **What do you like best about brandy.im?** We've been using this service to provide customer support via livechat and messaging app for almost 5 years now. It was quite a journey and I have no dissapointments! Strongly recommend "brandy" to everyone who need a reliable chat-platform **What do you dislike about brandy.im?** Actually everything is fine. Yes some bags might happen rarely, but the team reacts fast **What problems is brandy.im solving and how is that benefiting you?** For everything that concerns the customer support tasks for an online store, this is a very elaborate and effective solution. Also for the last year we have been actively working on the application of AI, which will allow us to reduce costs even more. ### 12. All we need for a conversational CX **Rating:** 4.5/5.0 stars **Reviewed by:** Kochukov A. | CIO, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2022 **What do you like best about brandy.im?** We choose Brandy due to it's open bot-studio and variety of customizable settings, so we able to develop precisely what we need and adjust it live. **What do you dislike about brandy.im?** I would like more documentation and video tutorials **What problems is brandy.im solving and how is that benefiting you?** We are very meticulous about our customer service process. So we take some efforts to connect our CRM and billing platform to brandy and get the truly seamless process as the result. ### 13. Strong all-in-one platform for conversational customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Олег . | Production Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2022 **What do you like best about brandy.im?** At our agency, we use "brandy" to develop chatbots for our clients. It was necessary to have a universal tool as the client's tasks vary a lot. Brandy covers that. Support team is really helpful **What do you dislike about brandy.im?** Developing chatbots was a bit more complicated than we thought. Though this has more to do with the fact that our customers' demands are constantly growing. **What problems is brandy.im solving and how is that benefiting you?** We make valuable projects for our clients and the "brandy.im" is the part of it. Highly recommend this product - [View brandy.im pricing details and edition comparison](https://www.g2.com/products/brandy-im/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-06+20%3A35%3A29+-0500&secure%5Bsession_id%5D=eba4fd33-4d5c-4371-8ff4-2621935092d8&secure%5Btoken%5D=78e67a48bbdb785d980ea31860c14180d7612ce72863805244fac6c468d55dd1&format=llm_user) ## brandy.im Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top brandy.im Alternatives - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) - 4.6/5.0 (382 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,998 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,710 reviews)