KODIF Pricing Overview

Kodif delivers real operational leverage. It allows us to automate complex, multi-platform CX workflows that previously required human handling. The integration with Gorgias and Stay AI, combined with flexible intent-based logic, has made it possible to reduce response times, improve containment, and elevate overall customer satisfaction.

Beyond the technology, the Kodif team itself is exceptional — responsive, collaborative, and genuinely invested in client success. They’re quick to implement feedback, troubleshoot issues, and adapt the platform to evolving business needs. That level of partnership is rare and has been a major factor in our success with the rollout. Review collected by and hosted on G2.com.

The main challenge isn’t with Kodif itself, but with the limited native integration capabilities on the Gorgias side. Certain data handoffs and rule triggers still require custom configuration, which can add setup complexity. That said, Kodif’s team has been proactive in addressing these gaps and is working closely with Gorgias to expand native functionality and streamline the experience. Their responsiveness gives me confidence that this area will continue to improve quickly. Review collected by and hosted on G2.com.

Incredible Partnership Mentality: Kodif doesn’t just build with you, they build for you and alongside you. From day one, they’ve felt like an extension of our team. Every implementation includes real collaboration, not handoffs. Their team teaches you how to fish instead of just handing you the pole. User-Friendly, No-Code Platform: The ability to deploy logic-rich, natural-sounding AI experiences without engineering bottlenecks is a total game-changer. We’ve built, tested, and iterated quickly — no code needed. Proactive, Responsive Team: Whether it’s a bug fix or a feature request, their dev team is quick to engage. We’ve seen improvements shipped at lightning speed based on real-time feedback. It’s rare to find a tech partner this agile and customer-focused. Top-Tier Implementation & Rollouts: Their process is polished and organized. Every rollout feels calm, controlled, and efficient. You can tell they’ve done this before, and they’ve done it well. AI With a Human Touch: Kodif enables us to be there for our pet parent community 24/7. It’s more than support, it’s education, it’s connection, it’s retention. That human touch at scale is hard to come by. Review collected by and hosted on G2.com.

Deeper Analytics & Sentiment Detection: We’d love more visibility into data — especially around sentiment, customer intent, and behavior trends. The more insight we have, the more personalized and strategic we can be.

Easier Data Access: AI runs on data. Giving us more direct access to usage and performance data would supercharge our ability to optimize the experience.

Stay Ahead of Assisted Shopping Trends: The future is AI-assisted, personalized shopping. If Kodif continues to follow these trends (and we think they will!), they’ll unlock even more value for brands like ours. Review collected by and hosted on G2.com.