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Swiftsell Reviews & Product Details

Swiftsell is a generative AI-enabled no-code tool designed to help consumer brands automate their lead conversations seamlessly across multiple channels. This innovative solution empowers businesses to enhance their sales, marketing efforts, and overall customer satisfaction by streamlining communication processes and improving engagement with potential customers. As a no-code platform, Swiftsell caters to a diverse audience, including small to medium-sized enterprises (SMEs) and larger corporations looking to optimize their customer interaction strategies without the need for extensive technical expertise. The tool is particularly beneficial for marketing teams, sales departments, and customer service representatives who seek to improve efficiency and response times while maintaining a personalized touch in their communications. By leveraging generative AI, Swiftsell enables brands to create dynamic conversations that adapt to customer inquiries and preferences, ensuring a more engaging experience. One of the standout features of Swiftsell is its ability to integrate seamlessly with various communication channels, such as WhatsApp, Webchat, Instagram and FB messenger. This multi-channel approach allows brands to reach their audience where they are most active, thereby increasing the likelihood of conversion. Additionally, the platform's automation capabilities mean that businesses can handle a higher volume of inquiries without sacrificing quality or responsiveness. This is particularly advantageous during peak times or promotional events when customer engagement is critical. Swiftsell also offers advanced analytics and reporting tools that provide insights into customer interactions and lead performance. By analyzing these metrics, brands can refine their marketing strategies and tailor their messaging to better resonate with their target audience. The ability to track engagement and conversion rates in real-time allows businesses to make data-driven decisions, ultimately enhancing their sales and marketing effectiveness. In summary, Swiftsell stands out in the market as a comprehensive solution for brands looking to automate and optimize their lead conversations. With its generative AI capabilities, no-code interface, and multi-channel integration, it provides a powerful tool for enhancing customer engagement and satisfaction. By adopting Swiftsell, businesses can streamline their communication processes, improve their marketing efforts, and drive better sales outcomes, all while maintaining a focus on customer experience.

Seller

Sprintsteer Innovations Private Limited

Product Description

Swiftsell is an AI-enabled chat automation tool that helps brands converse with potential customers seamlessly over WhatsApp, Web and SMS.

Overview by

Raj Solanki

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

4 months

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Top-Rated Alternatives

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Swiftsell Integrations

(2)

Integration information sourced from real user reviews.

Swiftsell Media

Workflow builder

Bot theme customisation

Channel selection

Analytics

Generative AI studio

Omnichannel livechat

Swiftsell Reviews (27)

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Kartikeya S.

Product Manager

Small-Business (50 or fewer emp.)

7/29/2025

"An excellent and flexible product for sending out marketing communications"

5/5

What do you like best about Swiftsell?

I've been using Swiftsell for the past few months, and it has completely changed the way we handle our marketing communication. It's super easy to use, and setting up campaigns on WhatsApp and SMS takes just a few minutes.

What I really like is how flexible the platform is — we can send personalized messages, track responses, and even automate follow-ups without any hassle. The delivery is fast and reliable, which has helped us improve customer engagement noticeably.

Their support team is also quick to respond whenever we have questions.

Overall, Swiftsell has made our marketing efforts smoother and more effective. Highly recommend it to any business looking to scale their communication. Review collected by and hosted on G2.com.

What do you dislike about Swiftsell?

No dislikes for me currently............ Review collected by and hosted on G2.com.

What problems is Swiftsell solving and how is that benefiting you?

Swiftsell is helping us solve a major challenge around reaching our customers quickly and efficiently through WhatsApp and SMS. Earlier, we had to juggle between multiple tools for campaigns, tracking, and follow-ups — and it was time-consuming with very little visibility on performance.

With Swiftsell, everything is in one place. We can easily create campaigns, automate responses, and track message delivery and customer interaction in real-time. This has saved us a lot of manual effort and improved our response rates.

The biggest benefit has been better customer engagement and faster conversion. Our communication is now more personalized and timely, which has made a noticeable impact on sales. Review collected by and hosted on G2.com.

Jérôme v.

COO

Small-Business (50 or fewer emp.)

7/21/2025

"Excellent Product! Highly Recommended for SME Lending Workflows on WA"

5/5

What do you like best about Swiftsell?

Swiftsell has been an excellent addition to our lending operations. Its intuitive drag-and-drop interface makes it easy to design comprehensive workflows for originating and pre-qualifying SMEs. We particularly value its ability to integrate seamlessly with our CRM and internal platform.

What truly sets Swiftsell apart is the team behind it—responsive, knowledgeable, and proactive in helping us optimise our setup. Their support has been invaluable.

Highly recommended for any business looking to streamline their SME onboarding and lending processes. Review collected by and hosted on G2.com.

What do you dislike about Swiftsell?

There’s little to fault. One area for potential development would be deeper integration with internal communication tools like Slack, so agents can manage both internal and external conversations within a single interface. Review collected by and hosted on G2.com.

What problems is Swiftsell solving and how is that benefiting you?

Swiftsell helps us engage entrepreneurs where they are, when they need it—whether via WhatsApp, web, or other channels. This ensures we never lose a single prospect due to slow follow-ups or scattered communication. It centralises our lead capture and qualification process, enabling us to respond instantly, automate parts of our workflow, and move faster from interest to funding. The result is a more efficient sales funnel, better client experience, and higher conversion rates. Review collected by and hosted on G2.com.

Nikhil S.

Growth Marketing Manager

Mid-Market (51-1000 emp.)

7/21/2025

"Swiftsell chat bot"

5/5

What do you like best about Swiftsell?

I love how incredibly easy Swiftsell is to use, even without any coding knowledge. The bot builder is super intuitive and allowed us to get started very quickly. Review collected by and hosted on G2.com.

What do you dislike about Swiftsell?

We have been using it for past 5 months and till now we had no issues with it. Review collected by and hosted on G2.com.

What problems is Swiftsell solving and how is that benefiting you?

Swiftsell has significantly streamlined our lead capture and qualification process by acting as the first point of contact for incoming inquiries across digital platforms. The conversational AI bot is smartly designed to engage users instantly, collect key information (name, contact, service interest, location, etc.), and qualify leads before passing them to the sales team.

This saves our team a huge amount of manual effort, allowing us to skip repetitive steps and jump straight into personalized follow-ups. As a result, response times have dropped, and conversion quality has improved since we're only focusing on warm, pre-qualified leads.

Additionally, Swiftsell integrates smoothly with our CRM, ensuring that data flows directly and nothing gets missed. The bot's 24/7 availability means we're no longer missing out on leads that come in after business hours—a big win for a consumer-facing brand.

In short, Swiftsell not only improves efficiency but also helps us scale without increasing manpower. Review collected by and hosted on G2.com.

Dasari R.

APM

Enterprise (> 1000 emp.)

7/29/2025

"SwiftSell Bot – Driving Smarter Conversations, Better Conversions"

4.5/5

What do you like best about Swiftsell?

SwiftSell has helped us automate user engagement and lead qualification without sacrificing relevance.

The integration of SET AI and Answer AI ensures the bot understands user intent accurately and responds with context. It’s easy to update, adapts well to new program information, and scales across multiple campaigns with minimal manual effort.

The knowledge base-driven architecture also allows for deep personalization and education-led selling. Review collected by and hosted on G2.com.

What do you dislike about Swiftsell?

Nothing specific at this stage. The platform has delivered on its core promise. As with any evolving product, we’re continuing to explore deeper customizations and extended use cases as our scale grows. Review collected by and hosted on G2.com.

Hemant S.

Sales Consultant

Mid-Market (51-1000 emp.)

7/29/2025

"Swiftsell feedback"

5/5

What do you like best about Swiftsell?

The product is robust and gets the job done well. What really stands out, though, is the support—responsive, helpful, and genuinely committed to solving issues. Review collected by and hosted on G2.com.

What do you dislike about Swiftsell?

There’s nothing in particular that I dislike about Swiftsell. The platform has been reliable and meets our expectations so far. Any minor issues we’ve faced were promptly addressed by the support team. Overall, it’s been a smooth experience with no significant pain points worth mentioning at this stage. Review collected by and hosted on G2.com.

What problems is Swiftsell solving and how is that benefiting you?

Swiftsell helps streamline and automate our outbound sales outreach, making it easier to manage multichannel sequences across email, LinkedIn, and calls. This has significantly reduced manual effort, improved response rates, and allowed our team to focus more on meaningful conversations rather than repetitive tasks—ultimately boosting productivity and pipeline generation. Review collected by and hosted on G2.com.

Anton M.

Senior Full Stack Digital Marketer

Mid-Market (51-1000 emp.)

1/23/2025

"Feature Rich, Automation Friendly, Complete WhatsApp & Chatbot Solution"

5/5

What do you like best about Swiftsell?

I had made a long list of requirements when I was recently looking to switch my WhatsApp Business Provider. SwiftSell was the only one to meet all of my key requirements.

1. It's feature rich. While WhatsApp was all we needed & pricing was competitive comparing just WhatsApp solutions, SwiftSell also had full fledged chatbot widgets for website, and other platforms too. Perfect for small business onwards.

2. Automations and Data flows between the CRM & the WhatsApp Comms tool are easy to setup using APIs and Webhooks.

3. We have no limits to the number of users, although we don't require the feature. Similar no limits on the number of bots, etc.

4. There was no margin over Meta fee for sending whatsapp messages. Many other platforms have some margin.

5. AI based Chatbot capabilities with the latest models. worked well during testing although we haven't extensively used it yet.

6. The initial support to migrate and set up was great.

Really comprehensive tool. Best I've come across. Review collected by and hosted on G2.com.

What do you dislike about Swiftsell?

1. Not a lot of video tutorials. Although there is some documentation. This again shouldn't matter much as initially you receive support. But it's best to figure out flows for all your main use cases so that you'll be able to self serve.

2. Bot Builder and data transfer is slightly complicated for one time campaigns. Sometimes takes time to set up a campaign that is intended to autosync responses to the CRM.

3. Sometimes Meta Ads payment for WhatsApp via credit card gets unexplicably blocked. While it's not a Swiftsell problem, some vendors provide credit lines to solve this. Review collected by and hosted on G2.com.

What problems is Swiftsell solving and how is that benefiting you?

We use SwiftSell for:

1. Running conversational WhatsApp Campaigns - both one-time and ongoing.

2. Interact with Inbound WhatsApp queries on our official whatsapp number with an easy to use ticketing system.

3. Hosting a Website Chatbot that interacts with users, resolves queries, assures and arranges support & collects lead information: Review collected by and hosted on G2.com.

Chris H.

Senior Digital Marketing Manager

Mid-Market (51-1000 emp.)

12/4/2024

"Not just a great product - fantastic customer support too!"

5/5

What do you like best about Swiftsell?

We brought SwiftSell into our business to replace a similar service for the chatbot on our website and outbound WhatsApp campaigns. The features and usability that SwiftSell brought far outshone what we had before. It is important to say that one of SwiftSell's biggest improvements over the competitors I've seen is its interface - it just makes sense; from the bot flows to the analytics, everything is intuitive. The AI works well and is really easy to set up. The allocation of team members and reviewing their tickets is easy. Whenever we did have challenges tech support really went out of their way to help, with videos and instructions, they even implemented a couple of new features for us! I wouldn't hesitate to recommend SwiftSell to any company. Review collected by and hosted on G2.com.

What do you dislike about Swiftsell?

Well you get along better with the bot workflows if you are tech-minded, but SwiftSell's support can build nearly all all for you anyway, or show you how to make adjustments. Review collected by and hosted on G2.com.

What problems is Swiftsell solving and how is that benefiting you?

It's helping us retain more customers and get them through to the right departments quicker and with less drop-off/bounce. It's also helping us track what our customers needs are and where they are being frustrated. Most importantly, it's really helping us manage enquiries and applications and allocate the right team members at the right time. Review collected by and hosted on G2.com.

RAJAT J.

Product Manager

Enterprise (> 1000 emp.)

8/2/2025

Guest users or non-business users of the software, not included in G2 scores.

"Good Product with great value proposition!"

4.5/5

What do you like best about Swiftsell?

-Easy and fast integration

- Clean functional product

- Value proposition over the competitors Review collected by and hosted on G2.com.

What do you dislike about Swiftsell?

-Limited scope of features as of now

- Connectivity stability sometimes Review collected by and hosted on G2.com.

Verified User in Education Management

Mid-Market (51-1000 emp.)

4/23/2025

"Ideal chatbot solution for SMEs"

3.5/5

What do you like best about Swiftsell?

1. Intuitive, User-Friendly Interface

2.Effortless Chatbot Flow Configuration

3. Advanced Customization with API & Code Blocks

4. Clear Distinction Between Outbound and Inbound

5. AI Studio Interface Review collected by and hosted on G2.com.

What do you dislike about Swiftsell?

1. Contact Filters Could However, this isn’t a major blocker for workflows.

2. Performance Under Heavy Load

3. Room for Feature Enhancements

While the platform already supports a wide range of use cases, there’s still room for additional features. That said, their support team is responsive and usually provides effective workarounds when needed. Review collected by and hosted on G2.com.

Asim K.

Senior Product Designer

Small-Business (50 or fewer emp.)

5/31/2024

"Best Tool for SMEs, Automate Lead Conversations and Boost Your Sales"

5/5

What do you like best about Swiftsell?

The bot builder interface is very easy and intuitive to use, requiring no coding skills, which is a huge plus for our team. We've noticed a substantial increase in our sales efficiency and customer engagement, leading to higher satisfaction rates. The real-time conversation handling has been game-changers for optimizing our marketing strategies. Review collected by and hosted on G2.com.

What do you dislike about Swiftsell?

Although I can easily import my other leads by CSV, an integration with CRM software like Salesforce or HubSpot Review collected by and hosted on G2.com.

What problems is Swiftsell solving and how is that benefiting you?

I run a streetwear apparel brand, and we've been in business for a year. Recently, we started using Swiftsell to manage the influx of queries we received on Instagram and WhatsApp. Before Swiftsell, we struggled to keep up with the volume of inquiries, and many potential leads were getting lost. Swiftsell has automated our user interactions based on keywords, allowing us to efficiently pitch to our audience and manage customer queries without manual intervention. Review collected by and hosted on G2.com.