--- title: Communication Reviews meta\_title: 'Communication Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 18 reviews by the users' company size, role or industry to find out how Communication works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 18 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Communication Reviews & Product Details Having conversations with your team and customers shouldn’t be this hard. Hence, we built Communication. With all of your communication and tools in one place, your teams will stay productive no matter where you’re working from. Escape your cluttered Inbox together using our Shared Inbox Ticketing System. Provide updated relevant information using the knowledgebase, and provide your customers with the best customer experience with our Conversation Thread feature (LiveChat + Email Unified). * * * Seller [Little SaaS](https://www.g2.com/sellers/little-saas) Discussions [Communication Community](https://www.g2.com/products/communication/discuss) Languages Supported English Overview by Udit Goenka Show More ## Pricing Pricing provided by Communication. ### Business Plan $90 month ### Start Up Plan 0 month [ View More Pricing Information ](https://www.g2.com/products/communication/pricing) ## Top-Rated Alternatives [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,834) ](https://www.g2.com/products/zoho-desk/reviews) [ ![Agentforce Service (formerly Salesforce Service Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/communication/competitors/alternatives) ## User Insights Average based on 18 real user reviews. [Log in to unlock pricing and user insights](/login) ![Aditya T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aditya T.") AT Aditya T. Enterprise Manager, Customer Success (JAPAC) Mid-Market (51-1000 emp.) 3/28/2024 "User experience is not great" 3.5/5 What do you like best about Communication? Everything at one place and ease of communciation Review collected by and hosted on G2.com. What do you dislike about Communication? Messaging is scatterred, user experience can be improvised , too much information overload Review collected by and hosted on G2.com. What problems is Communication solving and how is that benefiting you? One to one and one to many communciation, ease of creating groups , simple mechanism to create channels Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") IC Verified User in Consulting Mid-Market (51-1000 emp.) 10/5/2023 "Good Product - Intuitive and Easy Adoption" 4/5 What do you like best about Communication? Truly an easy interface, not complex at all. Easy to extend across the team or even enterprise with minimal training. Straightforward to implement, not difficult at all. While I've not used their support frequently, when I've leaned into their customer service/customer support - they have been very attentive and quick to respond. Review collected by and hosted on G2.com. What do you dislike about Communication? Nothing much - this is a good tool for communicating within a team, project, or extending across the enterprise. Review collected by and hosted on G2.com. What problems is Communication solving and how is that benefiting you? Live chat inter-company Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 8/31/2023 "Best Communication App" 5/5 What do you like best about Communication? Easy to use and the UI is simpler than expected. Review collected by and hosted on G2.com. What do you dislike about Communication? For me, the app should have a huddle button so that we can easily set up group meeting. Review collected by and hosted on G2.com. What problems is Communication solving and how is that benefiting you? This app is helping me to communicate with the people who I'm working with easily. Which is a big help when it comes to solving issues. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![VijayKumar M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "VijayKumar M.") VM VijayKumar M. Research Scientist Small-Business (50 or fewer emp.) 5/19/2022 "A nice platform to get valuable insights from multiple participants !" 5/5 What do you like best about Communication? Services and tools offered. It was very good to utilize this nice product. Review collected by and hosted on G2.com. What do you dislike about Communication? Nothing. I will tell at a later stage if any issue. Review collected by and hosted on G2.com. Recommendations to others considering Communication: I would highly recommend everyone to utilize the services offered by Communication. Review collected by and hosted on G2.com. What problems is Communication solving and how is that benefiting you? Engage participants in online conferences and workshops. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Swati B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Swati B.") SB Swati B. Customer Happiness Champion Mid-Market (51-1000 emp.) 5/6/2022 "Usefull" 4/5 What do you like best about Communication? It always works smoother than anything and I was literally able to help my peers with the help of this software. Review collected by and hosted on G2.com. What do you dislike about Communication? There wasn't any bug I found about this software. Review collected by and hosted on G2.com. What problems is Communication solving and how is that benefiting you? I used to help our clients and peers with the troubleshooting of the bugs. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Kshitij G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kshitij G.") KG Kshitij G. CO Small-Business (50 or fewer emp.) 2/7/2021 "Simple yet powerful set of features" 4/5 What do you like best about Communication? Through a customer standpoint, communication is very intuitive & user friendly. From a user standpoint, it is very easy to get started without much need to go through the tutorials. Communication has a very subtle, clean and intuitive interface, in turn it offers several functions such as live chat, email ticketing, canned replies, knowledgebase and more features to improve this process. Most importantly the performance and speed of the system is quite good, without any noticeable lags or downtime. I hope they keep on releasing more features to improve the ease of access and turn it in to an all in one helpdesk and team interactive platform. Review collected by and hosted on G2.com. What do you dislike about Communication? There is not much to dislike in communication as the development has been pretty quick and the team is constantly improving and adding up features with user feedbacks. Although if i had to say something which i dislike for now is the UI and some slight issues in cross browser compatibility. But i am rest assured as the team is constantly working on improving it. Review collected by and hosted on G2.com. What problems is Communication solving and how is that benefiting you? Communication has made customer support and handling of customer queries in a more streamlined manner quite easy for us. Having the knowledgebase and chat in just a simple light weight widget has made things simper and reduced chat queries to a great extent. Eventually making us solve more complex technical queries in a better way. Looking at their roadmap i am pretty much impressed with the planned features and eagerly waiting for them as they can solve a lot of issues we face with customer support. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kitti T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kitti T.") KT Kitti T. Member Small-Business (50 or fewer emp.) 2/8/2021 "Make website feel alive!" 5/5 What do you like best about Communication? After setting on my website, it help me communicate with my client easier. The chat process is fast. On app they show time when client start typing and show how much time they waiting for reply. I can assign and tag who responded, it very helpful on tracking process. Easy to create Knowledge Based Document too. Review collected by and hosted on G2.com. What do you dislike about Communication? I like least about the look, it will be better if they have more beautiful template. And if the have template to create Knowledge Based Document, it will be great. Review collected by and hosted on G2.com. What problems is Communication solving and how is that benefiting you? Normally I use facebook chat or line to contact with my audience who visit my website and I need to copy & paste my answer but Communication helping me to chat with them live on website, it easy for them to contact me, and I think support button help my website look more friendly for my client. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KK Kittipong K. Digital Marketing Small-Business (50 or fewer emp.) 2/9/2021 "easy to use and very fast" 4/5 What do you like best about Communication? It's a very easy to set up system. It only took me 5 minutes to get up and running on my website. And the incoming message has no delay Another thing I like about it is how light and fast it is, my website doesn't slow down with it. Review collected by and hosted on G2.com. What do you dislike about Communication? I am thinking of intregation with other tools. If it will meet my requirements, it must be forwarded to the information entered. Let it do something automatically. It should be very diverse. Because everything has to be linked in a strong system Review collected by and hosted on G2.com. What problems is Communication solving and how is that benefiting you? I want to find saas for livechat that doesn't slow my website communication. Answer the question very well Because the system is stable and fast, no delay Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kevin M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin M.") KM Kevin M. Owner Small-Business (50 or fewer emp.) 11/26/2020 "A small business must have!" 5/5 What do you like best about Communication? For my small web agency, I need an application that allowed communication between me and my team with some customer sided interactions as well. The shared inbox feature of Communication is perfect for this. All of the features aren't released yet but once I setup my self-hosted SMTP, I was able to send a reply to tickets/emails using my business email. My freelancer was able to see the customer ticket on the same dashboard, this keeps the entire time on the same page. Review collected by and hosted on G2.com. What do you dislike about Communication? While I understand the app is still very beta and TONS of features are coming, my only dislike so far is the UI. I know for a fact that the UI is getting overhauled in 2021 so I'm not worried about it. Review collected by and hosted on G2.com. What problems is Communication solving and how is that benefiting you? A chat widget that's also connected to our knowledgebase on a custom domain is crazy cool. Once we build out our support articles this will drastically cut down on support tickets. Now that the live chat feature is out, the app is works seamlessly between your website and your Communication dashboard. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic PP Pattara P. Web Designer Small-Business (50 or fewer emp.) 2/8/2021 "Simple and Easy to user Support Solution" 5/5 What do you like best about Communication? II like the simplicity of the app. The experience so far has been very smooth. I set up my inbox and knowledgebase within minutes. Now I can centralize the support channels for my customers. Plus I can have custom domains for my knowledge base as well. Review collected by and hosted on G2.com. What do you dislike about Communication? Knowledgebase can definitely be improved. I am not a fan of the current knowledgebase style as it is too simple. So simple that it looks unprofessional. I hope the developers can come up with more beautiful themes to improve both the UI/UX. Review collected by and hosted on G2.com. What problems is Communication solving and how is that benefiting you? I am trying to organize and reduce support time. And with a good knowledge base, I think it can help leverage that. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Pricing Options Pricing provided by Communication. ### Business Plan $90 month ### Start Up Plan 0 month ### Growth Plan $30 month [ View More Pricing Information ](https://www.g2.com/products/communication/pricing) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk) [Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Most recommended user feedback tool for mobile applications](https://www.g2.com/discussions/most-recommended-user-feedback-tool-for-mobile-applications)[Which influencer marketing platforms work best for DTC or ecommerce brands running a high volume of micro-influencer campaigns at once?](https://www.g2.com/discussions/which-influencer-marketing-platforms-work-best-for-dtc-or-ecommerce-brands-running-a-high-volume-of-micro-influencer-campaigns-at-once)[What's the best app for managing corporate events](https://www.g2.com/discussions/what-s-the-best-app-for-managing-corporate-events) [Top tools for billing compliance and tax calculation](https://www.g2.com/discussions/top-tools-for-billing-compliance-and-tax-calculation)[Leading ipaas providers for app integrations](https://www.g2.com/discussions/what-are-the-leading-ipaas-providers-for-app-integrations)[Pros and Cons Details](https://www.g2.com/products/communication/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)