--- title: Communication Reviews meta_title: 'Communication Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 18 reviews by the users' company size, role or industry to find out how Communication works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 18 scale: '5' date_modified: '2026-06-24' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Communication Reviews **Vendor:** Little SaaS **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.2/5.0 **Total Reviews:** 18 ## About Communication Having conversations with your team and customers shouldn’t be this hard. Hence, we built Communication. With all of your communication and tools in one place, your teams will stay productive no matter where you’re working from. Escape your cluttered Inbox together using our Shared Inbox Ticketing System. Provide updated relevant information using the knowledgebase, and provide your customers with the best customer experience with our Conversation Thread feature (LiveChat + Email Unified). ## Communication Pros & Cons **What users like:** - Users value the **seamless connectivity** of the product, enjoying effortless communication all in one place. (1 reviews) - Users value the **ease of communication** with everything conveniently accessible in one place. (1 reviews) - Users value the **ease of communication** provided by having everything in one place. (1 reviews) - Users enjoy the **convenience of centralized communication** , appreciating the ease of access to everything in one place. (1 reviews) **What users dislike:** - Users feel that **messaging issues** create a scattered experience, with too much information leading to confusion. (1 reviews) - Users find the **communication non-intuitive** , leading to scattered messaging and overwhelming information overload. (1 reviews) - Users find **UX issues** such as scattered messaging and information overload hinder their overall experience. (1 reviews) ## Communication Reviews ### 1. User experience is not great **Rating:** 3.5/5.0 stars **Reviewed by:** Aditya T. | Enterprise Manager, Customer Success (JAPAC), Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2024 **What do you like best about Communication?** Everything at one place and ease of communciation **What do you dislike about Communication?** Messaging is scatterred, user experience can be improvised , too much information overload **What problems is Communication solving and how is that benefiting you?** One to one and one to many communciation, ease of creating groups , simple mechanism to create channels ### 2. Good Product - Intuitive and Easy Adoption **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Communication?** Truly an easy interface, not complex at all. Easy to extend across the team or even enterprise with minimal training. Straightforward to implement, not difficult at all. While I've not used their support frequently, when I've leaned into their customer service/customer support - they have been very attentive and quick to respond. **What do you dislike about Communication?** Nothing much - this is a good tool for communicating within a team, project, or extending across the enterprise. **What problems is Communication solving and how is that benefiting you?** Live chat inter-company ### 3. Best Communication App **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Communication?** Easy to use and the UI is simpler than expected. **What do you dislike about Communication?** For me, the app should have a huddle button so that we can easily set up group meeting. **What problems is Communication solving and how is that benefiting you?** This app is helping me to communicate with the people who I'm working with easily. Which is a big help when it comes to solving issues. ### 4. A nice platform to get valuable insights from multiple participants ! **Rating:** 5.0/5.0 stars **Reviewed by:** VijayKumar M. | Research Scientist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Communication?** Services and tools offered. It was very good to utilize this nice product. **What do you dislike about Communication?** Nothing. I will tell at a later stage if any issue. **Recommendations to others considering Communication:** I would highly recommend everyone to utilize the services offered by Communication. **What problems is Communication solving and how is that benefiting you?** Engage participants in online conferences and workshops. ### 5. Usefull **Rating:** 4.0/5.0 stars **Reviewed by:** Swati B. | Customer Happiness Champion, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2022 **What do you like best about Communication?** It always works smoother than anything and I was literally able to help my peers with the help of this software. **What do you dislike about Communication?** There wasn't any bug I found about this software. **What problems is Communication solving and how is that benefiting you?** I used to help our clients and peers with the troubleshooting of the bugs. ### 6. Simple yet powerful set of features **Rating:** 4.0/5.0 stars **Reviewed by:** Kshitij G. | CO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2021 **What do you like best about Communication?** Through a customer standpoint, communication is very intuitive & user friendly. From a user standpoint, it is very easy to get started without much need to go through the tutorials. Communication has a very subtle, clean and intuitive interface, in turn it offers several functions such as live chat, email ticketing, canned replies, knowledgebase and more features to improve this process. Most importantly the performance and speed of the system is quite good, without any noticeable lags or downtime. I hope they keep on releasing more features to improve the ease of access and turn it in to an all in one helpdesk and team interactive platform. **What do you dislike about Communication?** There is not much to dislike in communication as the development has been pretty quick and the team is constantly improving and adding up features with user feedbacks. Although if i had to say something which i dislike for now is the UI and some slight issues in cross browser compatibility. But i am rest assured as the team is constantly working on improving it. **What problems is Communication solving and how is that benefiting you?** Communication has made customer support and handling of customer queries in a more streamlined manner quite easy for us. Having the knowledgebase and chat in just a simple light weight widget has made things simper and reduced chat queries to a great extent. Eventually making us solve more complex technical queries in a better way. Looking at their roadmap i am pretty much impressed with the planned features and eagerly waiting for them as they can solve a lot of issues we face with customer support. ### 7. Make website feel alive! **Rating:** 5.0/5.0 stars **Reviewed by:** Kitti T. | Member, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2021 **What do you like best about Communication?** After setting on my website, it help me communicate with my client easier. The chat process is fast. On app they show time when client start typing and show how much time they waiting for reply. I can assign and tag who responded, it very helpful on tracking process. Easy to create Knowledge Based Document too. **What do you dislike about Communication?** I like least about the look, it will be better if they have more beautiful template. And if the have template to create Knowledge Based Document, it will be great. **What problems is Communication solving and how is that benefiting you?** Normally I use facebook chat or line to contact with my audience who visit my website and I need to copy & paste my answer but Communication helping me to chat with them live on website, it easy for them to contact me, and I think support button help my website look more friendly for my client. ### 8. easy to use and very fast **Rating:** 4.0/5.0 stars **Reviewed by:** Kittipong K. | Digital Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2021 **What do you like best about Communication?** It's a very easy to set up system. It only took me 5 minutes to get up and running on my website. And the incoming message has no delay Another thing I like about it is how light and fast it is, my website doesn't slow down with it. **What do you dislike about Communication?** I am thinking of intregation with other tools. If it will meet my requirements, it must be forwarded to the information entered. Let it do something automatically. It should be very diverse. Because everything has to be linked in a strong system **What problems is Communication solving and how is that benefiting you?** I want to find saas for livechat that doesn't slow my website communication. Answer the question very well Because the system is stable and fast, no delay ### 9. A small business must have! **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2020 **What do you like best about Communication?** For my small web agency, I need an application that allowed communication between me and my team with some customer sided interactions as well. The shared inbox feature of Communication is perfect for this. All of the features aren't released yet but once I setup my self-hosted SMTP, I was able to send a reply to tickets/emails using my business email. My freelancer was able to see the customer ticket on the same dashboard, this keeps the entire time on the same page. **What do you dislike about Communication?** While I understand the app is still very beta and TONS of features are coming, my only dislike so far is the UI. I know for a fact that the UI is getting overhauled in 2021 so I'm not worried about it. **What problems is Communication solving and how is that benefiting you?** A chat widget that's also connected to our knowledgebase on a custom domain is crazy cool. Once we build out our support articles this will drastically cut down on support tickets. Now that the live chat feature is out, the app is works seamlessly between your website and your Communication dashboard. ### 10. Simple and Easy to user Support Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Pattara P. | Web Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2021 **What do you like best about Communication?** II like the simplicity of the app. The experience so far has been very smooth. I set up my inbox and knowledgebase within minutes. Now I can centralize the support channels for my customers. Plus I can have custom domains for my knowledge base as well. **What do you dislike about Communication?** Knowledgebase can definitely be improved. I am not a fan of the current knowledgebase style as it is too simple. So simple that it looks unprofessional. I hope the developers can come up with more beautiful themes to improve both the UI/UX. **What problems is Communication solving and how is that benefiting you?** I am trying to organize and reduce support time. And with a good knowledge base, I think it can help leverage that. ### 11. An easy-to-use support ticket system which can be used for multiple brands **Rating:** 4.0/5.0 stars **Reviewed by:** Timur B. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2021 **What do you like best about Communication?** We have three brands and were able to connect seven of our support email inboxes in one "Communication" dashboard. The set-up for very easy and now we don't miss any important emails from our customers that need to be addressed.Easy to assign tickets to your co-workers and to follow-up if needed. **What do you dislike about Communication?** The email threads don't always sync, and sometimes customers don't see their own email they sent. I understand this issue is being addressed and should be resolved soon. **What problems is Communication solving and how is that benefiting you?** Customer support for our three brands. The communication with our customers has become much more efficient and timely. ### 12. Clean and really fast loading platform **Rating:** 4.5/5.0 stars **Reviewed by:** Sprite Z. | Online marketing consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2021 **What do you like best about Communication?** I really like communication because its so fast. Normally this kind of saas the platforom quite slow but communication very different for others in the market. **What do you dislike about Communication?** Its still really early state of developing and I think we need more time for this platform. but I believe communicaiton will get more things that I want. **What problems is Communication solving and how is that benefiting you?** As I said before the main problem of this type of tools is slow loading, slow response platform that why communication solving my problem because its really fast platform. ### 13. A brilliant Help Desk solution. **Rating:** 5.0/5.0 stars **Reviewed by:** Charlton A. | Information Technology Manager, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2021 **What do you like best about Communication?** Through this tool,it's possible to provide customers support services to our clients. It's simple to engage with all our clients seamlessly through this tool. This software enhances live chatting with our clients. Has a clean and well designed users interface making it simple to use. **What do you dislike about Communication?** I lack anything to complain as this tool matches all our needs. **Recommendations to others considering Communication:** It's a great Help Desk solution that I strongly recommend. **What problems is Communication solving and how is that benefiting you?** This tool meets satisfaction of our customers. Allow ease of engaging with our clients. It's simple to create customers profile with this tool. Offers a self-service portal where customers gets all the answers they require. ### 14. Setting up is quite easy. It works for my business **Rating:** 4.5/5.0 stars **Reviewed by:** Sutee L. | CEO, Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2021 **What do you like best about Communication?** easy to setup; I can set it up and start working within 12 minutes on my wordpress. **What do you dislike about Communication?** UI in control panel, It's too simple (need to tweak a little bit) **What problems is Communication solving and how is that benefiting you?** Easy to live chat with my customer and I can set pre-article for answer it manually/automatically . ### 15. The system is very fast. **Rating:** 5.0/5.0 stars **Reviewed by:** Suttichai R. | Webmaster, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2021 **What do you like best about Communication?** The system is very fast I can combine clients to answer questions in one place. **What do you dislike about Communication?** The price is not cheap Sometimes, if I have to change the domain name, several steps have to be taken. **What problems is Communication solving and how is that benefiting you?** I work with my teammates much faster. ### 16. Easy to use and manage all in the one place **Rating:** 0.0/5.0 stars **Reviewed by:** Ratchanon C. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2021 **What do you like best about Communication?** Easy to manage all the customer's tickets in one place that makes it easy to take a look and enhance business performance. The frequently asked questions can be solved in a few seconds with "Canned Replies" **What do you dislike about Communication?** No highlight background color or something on the inbox dashboard. **What problems is Communication solving and how is that benefiting you?** The time tracker makes me easy to track my team performance. ### 17. It works fast, light, doesn't look messy, and the price is affordable. **Rating:** 4.5/5.0 stars **Reviewed by:** anucha a. | Marketing Agency, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2021 **What do you like best about Communication?** It works fast, light, doesn't look messy **What do you dislike about Communication?** The mask design needs to be improved, and I hope the pattern is still simple. **Recommendations to others considering Communication:** It's worth it for the price you pay. **What problems is Communication solving and how is that benefiting you?** I was able to use it without spending too much time studying it and it saved me money. ### 18. Love the product! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2021 **What do you like best about Communication?** The apps is very easy to use. Also, the installation is very simple. No matter you are a beginner or expert. Communication will fit for all. The Speed of the app is crazy, you need to try them out. **What do you dislike about Communication?** Using with up to 10 user will cost you more. **Recommendations to others considering Communication:** Definitely need to try **What problems is Communication solving and how is that benefiting you?** Be able to resonse to customer fast and the Communication become the reliable tools for this ## Communication Discussions - [What are examples of communications software?](https://www.g2.com/discussions/communication-what-are-examples-of-communications-software) - [What are the benefits of communication software?](https://www.g2.com/discussions/communication-what-are-the-benefits-of-communication-software) - [What is the function of communication software?](https://www.g2.com/discussions/what-is-the-function-of-communication-software) - [What are the features of communication software?](https://www.g2.com/discussions/what-are-the-features-of-communication-software) - [View Communication pricing details and edition comparison](https://www.g2.com/products/communication/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-27+15%3A54%3A11+-0500&secure%5Bsession_id%5D=103cead5-a7e0-4fdc-a618-22a5dddb5cae&secure%5Btoken%5D=787dfee65967259002f01a79956136d8b2c56e2c69637e0e84890305ce8e23c8&format=llm_user) ## Communication Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - Co-Browsing **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Customer Profiles **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Email to Case - Chat/Live Support **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Reporting - Dashboards ## Top Communication Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,451 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,965 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,628 reviews)