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Charla

Show rating breakdown
4.9 out of 5 stars
9 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.9
Serving customers since
2021

Profile Name

Star Rating

9
0
0
0
0

Charla Reviews

Review Filters
Profile Name
Star Rating
9
0
0
0
0
Niloy S.
NS
Niloy S.
02/12/2026
Validated Reviewer
Review source: Organic

24/7 Chat Support with Intuitive Features

|Charla
I am using Charla for customer support, and I love their new chatflow features which allow us to create orders in WooCommerce directly from chat. I also like their chatbot which works for us 24 hours, improving our support even when we are offline. Additionally, the team is continuously trying to improve features, which is great.
Ankit S.
AS
Ankit S.
01/23/2026
Validated Reviewer
Verified Current User
Review source: Organic

Regular Updates, New Features, and Responsive Support from Charla

|Charla
With regular updates and the steady addition of new features, I believe they will soon become tough competitors for big players like Tidio and Chatwoot. There are still many things that are in a basic stage, but we’ve been using Charla for more than a year now, and I can clearly see the progress. Considering they have a very small team, it’s impressive how consistently they meet the deadlines set in their roadmap. No doubt they deserve 10 stars for actively improving the product and providing timely support. But since I feel is some cons so added 9 star for now.
Josh M.
JM
Josh M.
01/21/2026
Validated Reviewer
Verified Current User
Review source: Organic

Charla Transformed My Support: 90% Automated, Seamless WordPress Integration

|Charla
Charla has completely transformed how I handle customer support. The AI assistant handles 90% of technical support questions and purchase inquiries automatically, saving me hours every week. The setup was straightforward, and integration with WordPress was seamless—just paste the property key and it works immediately. I use it daily as my primary support channel, and it's become essential to my workflow. The AI accurately answers complex WordPress and WooCommerce questions, providing excellent customer support 24/7. The best part is I can focus on building products instead of constantly answering tickets.

About

Contact

HQ Location:
Wyoming, United States

Social

@getcharla

Charla AI Conversational Platform

Charla is your all-in-one AI customer support app, bringing live chat, smart AI chatbots, and full omnichannel messaging (WhatsApp, Instagram, and Messenger) into one simple inbox. Help customers instantly, automate common questions, and boost sales with 24/7 support powered by your own knowledge base and built-in help desk. Charla is easy to set up, comes with unlimited conversations, and is designed to help Shopify stores convert more while spending less time on support. - Take the load off your agents with custom Chatflows and AI Chatbots. - Knowledge Base and Help Desk. Every tool you need to deliver the best support. - Chat on the Go with iOS/Android and Windows/macOS Apps - Multi-Site Support. Have one inbox for all your different stores. - OmniChannel with Instagram/Messenger and WhatsApp Integration

Details

Year Founded
2021
Website
charla.com