It's been two months since this profile received a new review

FROGED Reviews & Product Details

FROGED transforms the way companies connect with their customers by combining Human Touch + AI in one secure omnichannel platform. We help businesses deliver smarter, faster, and more personalized interactions, always putting people at the center of technology. With full visibility, traceability, and control, FROGED empowers agents and managers with centralized data to drive efficiency, productivity, and new revenue opportunities. Our solutions include: - Unified Omnichannel Inbox: All conversations, all channels, one place—without losing context or personalization. - Mass Campaigns & Conversational Marketing: Reach more customers with segmentation and hyper-personalization, turning one-to-many messages into meaningful one-to-one conversations. - AI Copilot, Agentic AI & AI Workflows: From summarizing interactions and automating Tier 1 support to creating custom workflows that integrate seamlessly with your tools. FROGED is the only platform that merges real Human Touch with Artificial Intelligence, turning customer service from a cost center into a revenue generator.

Seller

FROGED TECHNOLOGIES S.L.

Languages Supported

English, Basque, French, Portuguese, Spanish

Product Description

Behavioral Marketing platform to increase your sells, improve your support and engage your customers. It combines modern live chat, in-app messenger, auto messaging, user behavior tracking, knowledge base, email automation and more features to help you to find productmarket fit, learn from user feedback, and launch your first marketing campaigns.

Overview by

Juan José Rojano Carretero (FROGED | Product Success Platform)

Pricing

Pricing provided by FROGED.

Basic

$32.50

1 Agents Per Month

Starter

€88.00

3 Agents Per Month

View More Pricing Information

Top-Rated Alternatives

Fin by Intercom

4.5/5

(3,545)

Intuit Mailchimp Email Marketing

View All Alternatives

FROGED Media

ll conversations from all your channels in one place, without losing traceability or personalization.

Reach more customers directly and effectively through audience segmentation and hyper-personalization.

Monitor agent productivity, response times, CSAT scores, and more in real-time, empowering you to make data-driven decisions with ease.

Manage all your communication channels in just one place – not 20.

FROGED Reviews (14)

G2 reviews are authentic and verified.

Here's how.

Ravi K.

Product Manager

Small-Business (50 or fewer emp.)

12/1/2022

"Bad software with worse customer support"

2.5/5

What do you like best about FROGED?

The only thing we liked about Froged, is its ability to send trigger-based emails & in-app messages. I don't have many positive points to highlight for this software. Review collected by and hosted on G2.com.

What do you dislike about FROGED?

Literally everything. The UI, The product depth, and the customer support. Review collected by and hosted on G2.com.

Timothy M.

Investor

Small-Business (50 or fewer emp.)

7/29/2021

"Cons at best."

0/5

What do you like best about FROGED?

I USED to like the support team and the UI of the system Since, I have migrated to a different system, but while I was using it i was happy, that is until they shut my account down which is the basis for this review. Review collected by and hosted on G2.com.

What do you dislike about FROGED?

I was a lifetime deal member. you pay 1 price for lifetime access through Appsumo. I wanted NPS surveys, and felt that this should be included with the LTD license. They disagreed, so they had me sign a contract for a year commitment for the NPS Surveys.

Nowhere in the agreement did it say that if I miss a payment, or stop paying for the NPS surveys, they would nuke my LTD account, which was a seperate thing. If anything, they should have removed the NPS feature that the contract was for. Instead, they are holding my whole account hostage (an account that I paid for, with a lifetime deal). When I approached them, they claim that because the NPS survey contract was breached, they blocked my whole account until I pay the full amount of the annual agreement (the amount missed). This is insanely unethical to nuke an account that is already paid for, for a single feature that was never included in the LTD deal. Review collected by and hosted on G2.com.

Sebastian B.

Growth Manager

Mid-Market (51-1000 emp.)

12/7/2022

"The almost perfect tool"

4.5/5

What do you like best about FROGED?

It is a versatile tool that allows for simple and effective interaction with the user, whether through chat, automatic emails, or flows. It can be integrated with the CRM you use to obtain additional information about our users and better segment the communication we want to make. I highlight the support it has, as they always respond immediately. Review collected by and hosted on G2.com.

What do you dislike about FROGED?

There are few weak points that I have found, mostly related to missing functionality that other lower-value tools have, such as the ability to run surveys, record sessions, heat maps, and the ability to add floating bars on the site. Review collected by and hosted on G2.com.

Irene V.

Chief Marketing Officer

Small-Business (50 or fewer emp.)

2/22/2022

"A place for success!"

5/5

What do you like best about FROGED?

With Froged we have been able to automate and improve a multitude of internal processes to enhance our customers' user experience and our communication with them. Review collected by and hosted on G2.com.

What do you dislike about FROGED?

There are functionalities that we have not yet been able to implement, but we are sure that they are being developed :) Review collected by and hosted on G2.com.

Daniel C.

Head of Customer Experience for Retail Banking

Small-Business (50 or fewer emp.)

2/24/2022

"An awsome and very agile chat tool"

5/5

What do you like best about FROGED?

The tool simply works, it has a very easy and good UI and the team is awesome, always willing to help. Review collected by and hosted on G2.com.

What do you dislike about FROGED?

At the moment, when I first contracted, they didn't have the Whatsapp integration. It tool some time but they have it now. Review collected by and hosted on G2.com.

Rekha S.

Social Media Marketing Manager

Small-Business (50 or fewer emp.)

8/12/2021

"Improved customer service with Froged"

4.5/5

What do you like best about FROGED?

It is a new product on the market, but it works well. As a result, customers become more engaged and the company becomes more responsible. A company's business opportunities grow as more customers are satisfied. The workspace can be customized, events can be tracked and analyzed in detail. Review collected by and hosted on G2.com.

What do you dislike about FROGED?

They should revise their pricing plan since it is too high for small businesses. As they lack some features that can make work more straightforward, a few updates are still needed. Review collected by and hosted on G2.com.

Recommendations to others considering FROGED:

I highly recommend this software because this has good features to make the website attractive and engage the customer with it well. Review collected by and hosted on G2.com.

What problems is FROGED solving and how is that benefiting you?

The automatic pre-created answer helped us to guide and solve customer queries. We can filter the email preference according to the interest of our targeted audience. The ability to save the same replies of different customers and answer them in one shot helped our team save a lot of time. Tracking customer interest helped our organization to move the business in the right direction, all thanks to FORGED. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

3/4/2022

"A simple system for applications and web pages to connect with their users."

4/5

What do you like best about FROGED?

How quickly it installs and the configuration options. Review collected by and hosted on G2.com.

What do you dislike about FROGED?

The price and the lack of transactional mail. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

2/22/2022

"As a product analyst, I have set up and taught Froged. I can only say that it is the best chat."

5/5

What do you like best about FROGED?

Complete, easy, user-friendly, very good support and the best is the user experience Review collected by and hosted on G2.com.

What do you dislike about FROGED?

nothing, because when we need a new feature, they always create it in record time! Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

2/22/2022

"Very good experience."

4.5/5

What do you like best about FROGED?

I recommend them for their customer service and the ease of use of their tool. Review collected by and hosted on G2.com.

What do you dislike about FROGED?

There are some features they should implement, but they are working on it. Review collected by and hosted on G2.com.

Verified User in Accounting

Mid-Market (51-1000 emp.)

1/12/2022

"Froged SaaS Review"

5/5

What do you like best about FROGED?

What I like best is the fact that we can simplify our processes by using this product. When we have to deal with customers, it makes our process a lot easier! Review collected by and hosted on G2.com.

What do you dislike about FROGED?

There are times when the system does not run the way it needs to, and when this happens, we get frustrated with the system. Review collected by and hosted on G2.com.