--- title: Social Intents Reviews meta_title: 'Social Intents Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 10 reviews by the users' company size, role or industry to find out how Social Intents works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 10 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Social Intents Reviews **Vendor:** Social Intents **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.4/5.0 **Total Reviews:** 10 ## About Social Intents Social Intents is a Live Chat and AI Chatbot platform designed to enhance communication between businesses and their website visitors. This solution enables teams to manage website chats directly from popular business collaboration tools such as Microsoft Teams, Slack, Google Chat, Zoom, and Webex. By integrating live chat and AI chatbots into platforms that organizations already utilize, Social Intents eliminates the need for context switching, allowing for a more efficient and cohesive communication experience. Primarily targeted at customer service and sales teams, Social Intents is ideal for organizations looking to improve their online engagement without the complications of adopting additional messaging tools. The platform is particularly beneficial for businesses that handle a high volume of inquiries and require a seamless way to interact with customers across various channels. By providing a unified communication solution, Social Intents helps companies streamline their customer interactions and enhance overall service quality. Users can engage visitors through a web chat widget and popular messaging platforms like WhatsApp, Facebook Messenger, and SMS, ensuring that customers can reach out through their preferred method. This flexibility in communication channels caters to diverse customer preferences, making it easier for businesses to connect with their audience. The ability to meet customers where they are enhances engagement and fosters a more responsive customer service environment. One of the standout features of Social Intents is its capability to build AI chatbots powered by OpenAI's ChatGPT. Users can train these chatbots with their website content in just one click, allowing for quick deployment and immediate assistance for common inquiries. This feature not only enhances response times but also ensures that customers receive accurate information. When more complex issues arise, the platform allows for seamless escalation to human agents, ensuring that customers receive the support they need without delay. The integration of AI chatbots with live chat capabilities offers significant benefits to organizations. By automating responses to frequently asked questions, businesses can free up their human agents to focus on more intricate customer interactions. This dual approach not only improves operational efficiency but also enhances customer satisfaction by providing timely and relevant support. Social Intents distinguishes itself in its category by combining the power of AI with the personal touch of human interaction, creating a balanced and effective customer service solution. ## Social Intents Reviews ### 1. Great messaging tool **Rating:** 5.0/5.0 stars **Reviewed by:** Manju S. | Data Labeling Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2023 **What do you like best about Social Intents?** It allows me to create multiple groups, chats and teams. There is no lag at all and it works smoothly. Staying in contact with team members is imperative in WFH world. Staying connected is very easy with it. **What do you dislike about Social Intents?** Nothing yet. I like it very much. First time I needed time to a hang of it. **What problems is Social Intents solving and how is that benefiting you?** WFH has isolated the teams a lot, it has created an office-like environment by keeping the employees connected via chat and calls. ### 2. Social Intents **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2022 **What do you like best about Social Intents?** I like that I can chat with a person in real -time. Social Intent allows me to provide answers to a hundreds of student on Microsoft Teams with ease. The online support is great as well. **What do you dislike about Social Intents?** There is not too much I dislike about the product. **What problems is Social Intents solving and how is that benefiting you?** I can communicate with other customer support in real-time while I am assisting a customer. One benefit I have realized is I can transfer files while chatting with the customer, which speeds up the process of customer service. ### 3. Easy to set up, though less customizable than others **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2021 **What do you like best about Social Intents?** Setup was incredibly simple - developer was able to do it in a day, adjust to our branding, get it integrated with Slack. I was able to set the rules on when it would run, set up defaults, invite others to help manage the queue of questions. All very straightforward. **What do you dislike about Social Intents?** I would love the ability to default some questions when the chat is opened - options for the user to start with. We know common questions, so giving them a quick way to ask those without having to type it out would help create consistent paths. **What problems is Social Intents solving and how is that benefiting you?** Improve response time for user inquiries on our platform. Have been able to answer questions in minutes rather than days. ### 4. Socially available **Rating:** 4.5/5.0 stars **Reviewed by:** Precious T. | Medical Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Social Intents?** I enjoy being able to engage with coworkers and stay in contact with others on a professionally. **What do you dislike about Social Intents?** So far I have no dislikes about social intent **What problems is Social Intents solving and how is that benefiting you?** I'm able to communicate with others quickly and efficiently. ### 5. Very technical especially if you working for support **Rating:** 4.5/5.0 stars **Reviewed by:** Abongile G. | Care agent, Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2021 **What do you like best about Social Intents?** Ever since I started working for Amazon support it helps and is efficient **What do you dislike about Social Intents?** The jamming of the system and the internet plays a big role **Recommendations to others considering Social Intents:** Make use of it as its easy depending on the department **What problems is Social Intents solving and how is that benefiting you?** Working for customer support you get to solver alot of queries ### 6. Social Intents Noob **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2021 **What do you like best about Social Intents?** I love how I can easily create pop-ups for my website to obtain emails from visitors. **What do you dislike about Social Intents?** I disliked the cost of the service but it is worth it for me. **What problems is Social Intents solving and how is that benefiting you?** I am able to have another access point to obtain emails ### 7. Live chat that integrates with your other software solutions **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2021 **What do you like best about Social Intents?** I like that I can chat via my Slack app instead of having an additional window open. **What do you dislike about Social Intents?** I don't appreciate that sometimes it shows a chat came through offline with no option to interact when we are not offline- we are online and available with other chats coming through. **What problems is Social Intents solving and how is that benefiting you?** It allows people to chat perhaps when they have a customer on the phone and couldn't call in - but still allows them to receive real-time assistance. ### 8. Social intent review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2021 **What do you like best about Social Intents?** I love the easy integration with slack. I use this at work to communicate with my coworkers **What do you dislike about Social Intents?** I don't have any dislikes with social intent **What problems is Social Intents solving and how is that benefiting you?** I'm able to reach my team members quickly and easily especially when a client is in need and I have to contact someone else for the answers ### 9. Social Intents Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Social Intents?** Chat Feature that enables me to connect with website visitors from my Slack **What do you dislike about Social Intents?** If the free trial can increase for 1 more week **What problems is Social Intents solving and how is that benefiting you?** Problems: There is no such problem I have encountered. Benefits: 1) Time Saving 2) Easy to manage 3) Sending updates to team through Slack itself about the Website Visitors. ### 10. Quick way to get in contact with customers **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2021 **What do you like best about Social Intents?** The way it's like text messaging and really laid back **What do you dislike about Social Intents?** Home nothing like I said before it's really easy to use. **What problems is Social Intents solving and how is that benefiting you?** There were some bugs in the LiveChat functionality, but the support team kept me updated about fixing it. ## Social Intents Discussions - [How do you embed a chat in team?](https://www.g2.com/discussions/how-do-you-embed-a-chat-in-team) - [How do I add MS teams to my website?](https://www.g2.com/discussions/how-do-i-add-ms-teams-to-my-website) - [Can you embed Microsoft teams?](https://www.g2.com/discussions/can-you-embed-microsoft-teams) - [What is Social intent?](https://www.g2.com/discussions/what-is-social-intent) - [View Social Intents pricing details and edition comparison](https://www.g2.com/products/social-intents/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-18+10%3A13%3A26+-0500&secure%5Bsession_id%5D=2fb62ec7-5d31-4b97-9369-714df76338cf&secure%5Btoken%5D=24d40b2689904c1acfe529e336cbf6533d6dc408c0b6a4064b4954502e11ef7d&format=llm_user) ## Social Intents Features **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Data** - Reliability - Data Security **Generative AI** - AI Text Generation **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top Social Intents Alternatives - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,025 reviews) - [Simplified](https://www.g2.com/products/simplified/reviews) - 4.6/5.0 (4,446 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,844 reviews)