--- title: Social Intents Reviews meta_title: 'Social Intents Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 11 reviews by the users' company size, role or industry to find out how Social Intents works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 11 scale: '5' date_modified: '2026-09-02' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Social Intents Reviews **Vendor:** Social Intents **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.4/5.0 **Total Reviews:** 11 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About Social Intents Social Intents is AI customer support and live chat software that lets teams answer website visitors directly from Microsoft Teams, Slack, Google Chat, Zoom, and Webex. There is no second dashboard to monitor and no separate agent console to learn. Customer conversations arrive in the collaboration tools your team already has open all day, and your team replies from there. Social Intents is customer support software, not a social media management tool. HOW IT WORKS Add the chat widget to your website, or connect WhatsApp, SMS, Facebook Messenger, or email. An AI customer agent trained on your content answers routine questions instantly, around the clock. When a conversation needs human judgment, the AI hands off to your team in Microsoft Teams, Slack, or Google Chat with full conversation context. Your team replies from the tool they already use. Most teams are live in under 15 minutes. Setup is self serve, and no IT project is required. AI CUSTOMER AGENTS WITH YOUR CHOICE OF MODEL Build AI chatbots powered by ChatGPT, Claude by Anthropic, or Google Gemini. You choose the model, and you can switch anytime. Train the AI on your website content, help center, and documents in one click. The AI answers common questions accurately, captures leads with qualifying questions, books meetings, and escalates to humans when the customer asks or when it cannot answer confidently. AI Actions let the chatbot call your own APIs to look up order status, check availability, or create tickets in your systems. Because the AI handles the first response, human agents spend their time on the conversations that actually need them. Teams typically see the AI resolve the majority of routine inquiries automatically. ANSWER FROM THE TOOLS YOUR TEAM ALREADY USES Social Intents was built for team collaboration platforms, not around a proprietary inbox: - Microsoft Teams: native app from AppSource. Chats arrive in your Teams channels, and your data stays within your Microsoft 365 tenant. - Slack: chats arrive in the Slack channels you choose, such as #customer-support or #sales. - Google Chat: chats arrive in your Google Chat Spaces. Because Google Chat is built into Gmail for Workspace users, your team can answer website chat directly from Gmail. - Zoom and Webex: answer customer chats from the same apps you use for meetings. Route different widgets or departments to different channels and Spaces. Any available teammate can pick up a chat, collaborate internally, and respond. Mobile support comes free with each platform's own mobile app. MEET CUSTOMERS ON THEIR PREFERRED CHANNEL Engage customers through a customizable website chat widget, WhatsApp Business, SMS, Facebook Messenger, and email. All channels flow into the same team tools, so one workflow covers everything. Pre-chat forms collect name, email, and topic before the conversation starts. Proactive chat invitations, targeting rules, and scheduling control when and where the widget appears. FEATURES - AI chatbots with ChatGPT, Claude, or Gemini, trained on your content - Seamless AI to human handoff with full context - Live chat from Teams, Slack, Google Chat, Zoom, and Webex - Website widget, WhatsApp, SMS, Messenger, and email channels - Chat routing by department, widget, or channel - Pre-chat and offline forms, lead capture, and meeting booking - Canned responses and shortcuts - Chat transcripts, history, and email follow-ups - Analytics and reporting on volume, response times, and AI resolution - Multiple websites and widgets on all plans - White label options for agencies that manage chat for clients - Multi-language support and automatic translation - GDPR compliance and enterprise security options, including SSO Integrations - Agency plans for reselling the solution for SEO and Marketing companies Salesforce, HubSpot, Microsoft Dynamics 365, and 50+ more apps through Zapier. Plugins and simple embeds for WordPress, Shopify, Wix, BigCommerce, and any site that can include a script tag. A developer API supports custom workflows. FLAT PRICING WITH UNLIMITED TEAM MEMBERS Most live chat and AI support tools charge per seat, which punishes you for letting more of your team help customers. Social Intents uses flat monthly pricing. Basic plans and above include unlimited agents, so the whole company can answer chats without increasing your bill. Pricing is published on the website, plans start at $39 per month, and there are no mandatory sales calls. A 14-day free trial with no credit card required includes all features. WHO USES SOCIAL INTENTS Customer support and sales teams that live in Teams, Slack, or Google Chat and do not want another tool to monitor. It fits SaaS and IT companies, ecommerce stores, higher education admissions and student services, financial services, healthcare, manufacturing, and digital agencies that run chat for clients. WHY TEAMS CHOOSE SOCIAL INTENTS OVER COMPETITORS Compared with Intercom, Drift, Zendesk, LiveChat, and Tidio, Social Intents stands out in three ways. - First, flat pricing with unlimited agents instead of per-seat fees. - Second, native answering from Microsoft Teams, Slack, and Google Chat instead of a separate agent dashboard. - Third, your choice of AI model, with ChatGPT, Claude, and Gemini ## Social Intents Reviews ### 1. Social Intents: Fast, Human-Like AI Chat Sales Support with Seamless Slack Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Curt C. | Principal, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 31, 2026 **What do you like best about Social Intents?** We tested over a dozen AI chatbots for our BigCommerce site www.lekkerhome.com, and Social Intents outperformed every one at a fraction of the price. The setup was very easy and the widgets allowed us to manage our look and feel in a highly on-brand way. The AI indexed our entire site along with dozens of technical specification documents and product catalogs. Having an authentic voice that didn't sound like a "robot" was very important to us. The AI barely needed any training to get the voice right, seamlessly shifting between our B2C retail customers and B2B commercial accounts. The answers are so fast and accurate that most of our shoppers assume they’re talking to a "human" rather than a bot. The Slack integration is what really makes it work for us. We already use Slack for all our internal communications. Our team doesn't have to keep a dedicated browser tab open all day just to watch for incoming chats. Everything streams directly into Slack, giving our entire team visibility. If a customer needs human assistance, any of our staff members can jump into the live thread. On top of the product itself, their support team is fantastic. They were right there to help during setup, answer questions fast, and actually listen to feature feedback. **What do you dislike about Social Intents?** Their product really does almost everything we need it to do. The only gap we’ve noticed, compared with some of their much more expensive competitors, is the ability to have the response comparison-shop using product images side by side. **What problems is Social Intents solving and how is that benefiting you?** We sell thousands of products with thousands of variants. It handles complex, technical product inquiries automatically with little to no human intervention. It cut our response times to zero, saved our staff from managing a separate chat dashboard, and gives our B2C and B2B customers instant technical answers when they need them. Of course, it also allows us to service customers outside of our normal business hours 24/7. It also provides us a chat transcript which allows our team to follow up on questions or leads and helps us know what information is missing from our site. ### 2. Great messaging tool **Rating:** 5.0/5.0 stars **Reviewed by:** Manju S. | Data Labeling Specialist, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a review partner **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 30, 2023 **What do you like best about Social Intents?** It allows me to create multiple groups, chats and teams. There is no lag at all and it works smoothly. Staying in contact with team members is imperative in WFH world. Staying connected is very easy with it. **What do you dislike about Social Intents?** Nothing yet. I like it very much. First time I needed time to a hang of it. **What problems is Social Intents solving and how is that benefiting you?** WFH has isolated the teams a lot, it has created an office-like environment by keeping the employees connected via chat and calls. ### 3. Social Intents **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 04, 2022 **What do you like best about Social Intents?** I like that I can chat with a person in real -time. Social Intent allows me to provide answers to a hundreds of student on Microsoft Teams with ease. The online support is great as well. **What do you dislike about Social Intents?** There is not too much I dislike about the product. **What problems is Social Intents solving and how is that benefiting you?** I can communicate with other customer support in real-time while I am assisting a customer. One benefit I have realized is I can transfer files while chatting with the customer, which speeds up the process of customer service. ### 4. Easy to set up, though less customizable than others **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 28, 2021 **What do you like best about Social Intents?** Setup was incredibly simple - developer was able to do it in a day, adjust to our branding, get it integrated with Slack. I was able to set the rules on when it would run, set up defaults, invite others to help manage the queue of questions. All very straightforward. **What do you dislike about Social Intents?** I would love the ability to default some questions when the chat is opened - options for the user to start with. We know common questions, so giving them a quick way to ask those without having to type it out would help create consistent paths. **What problems is Social Intents solving and how is that benefiting you?** Improve response time for user inquiries on our platform. Have been able to answer questions in minutes rather than days. ### 5. Socially available **Rating:** 4.5/5.0 stars **Reviewed by:** Precious T. | Medical Assistant, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 19, 2021 **What do you like best about Social Intents?** I enjoy being able to engage with coworkers and stay in contact with others on a professionally. **What do you dislike about Social Intents?** So far I have no dislikes about social intent **What problems is Social Intents solving and how is that benefiting you?** I'm able to communicate with others quickly and efficiently. ### 6. Very technical especially if you working for support **Rating:** 4.5/5.0 stars **Reviewed by:** Abongile G. | Care agent, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 08, 2021 **What do you like best about Social Intents?** Ever since I started working for Amazon support it helps and is efficient **What do you dislike about Social Intents?** The jamming of the system and the internet plays a big role **Recommendations to others considering Social Intents:** Make use of it as its easy depending on the department **What problems is Social Intents solving and how is that benefiting you?** Working for customer support you get to solver alot of queries ### 7. Social Intents Noob **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 10, 2021 **What do you like best about Social Intents?** I love how I can easily create pop-ups for my website to obtain emails from visitors. **What do you dislike about Social Intents?** I disliked the cost of the service but it is worth it for me. **What problems is Social Intents solving and how is that benefiting you?** I am able to have another access point to obtain emails ### 8. Live chat that integrates with your other software solutions **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 09, 2021 **What do you like best about Social Intents?** I like that I can chat via my Slack app instead of having an additional window open. **What do you dislike about Social Intents?** I don't appreciate that sometimes it shows a chat came through offline with no option to interact when we are not offline- we are online and available with other chats coming through. **What problems is Social Intents solving and how is that benefiting you?** It allows people to chat perhaps when they have a customer on the phone and couldn't call in - but still allows them to receive real-time assistance. ### 9. Social intent review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 21, 2021 **What do you like best about Social Intents?** I love the easy integration with slack. I use this at work to communicate with my coworkers **What do you dislike about Social Intents?** I don't have any dislikes with social intent **What problems is Social Intents solving and how is that benefiting you?** I'm able to reach my team members quickly and easily especially when a client is in need and I have to contact someone else for the answers ### 10. Social Intents Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** November 30, 2021 **What do you like best about Social Intents?** Chat Feature that enables me to connect with website visitors from my Slack **What do you dislike about Social Intents?** If the free trial can increase for 1 more week **What problems is Social Intents solving and how is that benefiting you?** Problems: There is no such problem I have encountered. Benefits: 1) Time Saving 2) Easy to manage 3) Sending updates to team through Slack itself about the Website Visitors. ### 11. Quick way to get in contact with customers **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 21, 2021 **What do you like best about Social Intents?** The way it's like text messaging and really laid back **What do you dislike about Social Intents?** Home nothing like I said before it's really easy to use. **What problems is Social Intents solving and how is that benefiting you?** There were some bugs in the LiveChat functionality, but the support team kept me updated about fixing it. ## Social Intents Discussions - [How do you embed a chat in team?](https://www.g2.com/discussions/how-do-you-embed-a-chat-in-team) - [How do I add MS teams to my website?](https://www.g2.com/discussions/how-do-i-add-ms-teams-to-my-website) - [Can you embed Microsoft teams?](https://www.g2.com/discussions/can-you-embed-microsoft-teams) - [What is Social intent?](https://www.g2.com/discussions/what-is-social-intent) - [View Social Intents pricing details and edition comparison](https://www.g2.com/products/social-intents/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-06+08%3A52%3A03+-0500&secure%5Bsession_id%5D=34e8ab7c-ff20-405e-bc82-e6a8b297213d&secure%5Btoken%5D=d80df9d546035766440044a8602fcd22e3e039e2e027c278abcea4902035ccb4&format=llm_user) ## Social Intents Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Code Generation - Text to Image - Generative AI - API - Natural Language Processing - Virtual Characters and Avatars - Content Generation - Personalization and Recommendation - Conditional Generation - Transformer Model - Automated Image & Video Editing - Interactive and Co-Creative Systems - Text Summarization - Data Augmentation - Variation Autoencoder Models - Adversarial Training - Transfer Learning and Fine-tuning - Simulation and Scenario Generation - Creative Design - AI Copilot - Prompt Engineering - Foundation Model **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - Generative AI **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Feedback Management - Customizability - Multi-Channel Management - Communication Management - Workflow Management - Email Management - Knowledge Base Management ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration - Third-Party Integrations **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls **Additional Functionality** - Autoresponders - Configurable Workflow - Natural Language Processing - Customizable Branding - Sentiment Analysis - Real-Time Analytics - Pre-Configured Bot - Activity Dashboard - Live Chat - Real-Time Monitoring - Code-free Development - Reporting & Statistics - Speech Recognition - Drag & Drop - Reporting/Analytics - Generative AI - Customer Service Analytics - Chatbot - Intent Recognition - Lead Capture - Multi-Channel Communication - Search/Filter - Visual Analytics - AI Copilot - Chat/Messaging - CRM - Chat Transcript - Performance Metrics - Contextual Guidance - Natural Language Search - Monitoring - Speech Synthesis - Real-Time Notifications - Customer Database - API - For Developers - Customer Segmentation - Alerts/Escalation - Engagement Tracking ## Top Social Intents Alternatives - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,027 reviews) - [Simplified](https://www.g2.com/products/simplified/reviews) - 4.6/5.0 (4,447 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,897 reviews)