# Giosg Reviews **Vendor:** Giosg.com **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.6/5.0 **Total Reviews:** 11 ## About Giosg Giosg is a Sales Acceleration Platform that combines live chat, chatbots, AI, and interactive content to help companies build engaging online experiences that turn website visitors into sales — fast. We want to reimagine, redefine and revalue the interaction between organisations and people in the digital world. Today, over 1200 companies worldwide in retail, automotive and real estate, among others, have joined us in our quest. ## Giosg Reviews ### 1. ''Solves/fits well managing sales in our todays world.'' **Rating:** 5.0/5.0 stars **Reviewed by:** Cherry W. | Corporate Capital Finance Controller , Utilities, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Giosg?** Integrates well with our today's systems hence improving our sales with quick and efficient money transfers. It's less costly with presence of simple and customisable features. Configuration is simple and less time consuming. **What do you dislike about Giosg?** In our today's world, Giosg confirms to fit in helping managing sales. Nothing to dislike at the moment. **What problems is Giosg solving and how is that benefiting you?** We've controlled our sales with help of this platform hence improving the income. It keeps us well connected online with smooth live chats. ### 2. Cost efficient and very customizable **Rating:** 5.0/5.0 stars **Reviewed by:** Meriam V. | Go To Market Strategy, Consumer Goods, Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2024 **What do you like best about Giosg?** One of the easiest live chat system to deploy and use, at least in my own experience. Easy to modify and create new bots. **What do you dislike about Giosg?** Our use is limited to live chat and chatbots, and that is handled to our need. **What problems is Giosg solving and how is that benefiting you?** Creating a variety of interactive pop-ups. The chatbots are reliable workmates. ### 3. As Expected! **Rating:** 5.0/5.0 stars **Reviewed by:** Tomas L. | Independent Business Consultant, Farming, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2023 **What do you like best about Giosg?** Their customer support has been exceptional always provide efficient assistance. The only thing that could be improved is the trial period. **What do you dislike about Giosg?** Giosg could benefit from incorporating features like CRM integration and customizable chatbots. More customization options for chat widgets will help align with our brand identity. **What problems is Giosg solving and how is that benefiting you?** Giosg solves our customer service problems with their live chat tools. easily engage with visitors on our website in time promptly addressing. This improvement in customer satisfaction. ### 4. Software that is easy to use & offers both chatbot and live chat! **Rating:** 4.5/5.0 stars **Reviewed by:** Jenni M. | Technical Support Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2021 **What do you like best about Giosg?** It's really easy for our support agents to use, the user interface for managing multiple chats is easy and clear. I like that you can make more advanced styling to your chat windows with CSS. The interaction designer (the site where you build your bots) is also nicely designed and you can easily use it without too thorough training or so, pretty self-explanatory and allows you to go very creative! Giosg has also a very customer-centric approach what comes to their customer support, our Customer Success Manager is amazing and whenever we've needed event instant help, we've gotten support straight away! **What do you dislike about Giosg?** Two things: 1) Data is quite hard to access, getting an overall view on the bot + chat performance is hard to retrieve. Requires a lot of clicks. Also, we're using this solution only for customer support so seeing e.g. sales/marketing-related KPIs/datapoints is not the most relevant for us. More customization on this would be great! 2) 2) Interaction designer would allow us to set default rules for e.g. bot window sizes/fonts/etc. When we have more than 10+ chat windows in one bot, making sure that all templates/titles, etc. are in the same place as the previous ones take a lot of time. **What problems is Giosg solving and how is that benefiting you?** We want to offer our customers a way to search for timely & relevant information when they are building their events with Brella. We want to be able to offer direct and live communications channel (live chat) with Brella support advisors whenever the customers need help with our product. Our goal is to reduce the number of support tickets through the bot and live chat. ### 5. Easy to use and customizable **Rating:** 4.5/5.0 stars **Reviewed by:** Heli T. | UI & UX Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2022 **What do you like best about Giosg?** Building integrations is easy and fast. Integrations can be easily customized to fit the brand. Good and efficient service in many ways. I highly recommend! **What do you dislike about Giosg?** Image scaling is sometimes tricky in Integration Builder. It would be a good feature to be able to crop images. **What problems is Giosg solving and how is that benefiting you?** Through chat, customer service is easily accessible and fast. We also use the service in campaigns, surveys and raffles. ### 6. Cooperation is going very well. **Rating:** 5.0/5.0 stars **Reviewed by:** Tia S. | Development manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 01, 2022 **What do you like best about Giosg?** Giosgin people are happy and professional **What do you dislike about Giosg?** Some development issues have progressed somewhat difficultly, for example, cookies, but they have been resolved. **Recommendations to others considering Giosg:** A highly professional partner for chat implementation. **What problems is Giosg solving and how is that benefiting you?** customer contact management ### 7. Giosg customer meeting **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2022 **What do you like best about Giosg?** A modern and evolving entity, diverse options **What do you dislike about Giosg?** I have sometimes had to ask for help from the chat regarding the reporting interface, and the responses have mainly been links that I have already found myself, but which have not been helpful. **What problems is Giosg solving and how is that benefiting you?** Nappibotti is easy to set up and helps serve customers during peak times regarding the most common questions. ### 8. Great product support and versatile solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2022 **What do you like best about Giosg?** The platform offers great features for online chat and interactions. Good support for integrations to multichannel customer service tools e.g. eeedo desk **What do you dislike about Giosg?** None at the moment. Also possible techical problems we have received quick support. **What problems is Giosg solving and how is that benefiting you?** Interacting with customers fast ### 9. High-quality and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2022 **What do you like best about Giosg?** The staff and the overall brand image are to my liking. **What do you dislike about Giosg?** I can't say for sure. I've used the service for such a short time. **Recommendations to others considering Giosg:** Ease of use is a big plus **What problems is Giosg solving and how is that benefiting you?** The chat service has significantly improved our online store, and both our customers and staff have enjoyed using it. ### 10. Innovative and friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2022 **What do you like best about Giosg?** Innovative and friendly company and solution. Works also great with Lumoa analytics for feedback. **What do you dislike about Giosg?** Nothing as such, overall a very good partner. **What problems is Giosg solving and how is that benefiting you?** Online feedback collection easily ### 11. Good live chat tools for websites **Rating:** 3.5/5.0 stars **Reviewed by:** Melifa G. | Web Programmer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2018 **What do you like best about Giosg?** I just used it for ten days trial. So far it is good. It will send daily report about statistics in all the websites that had been added in my giosg account. Overall, it has very simple user interface, and for me it works well. I can maintain several domain in this one account. This tool also provide some features for me to customize the chat box for my website. It's great and very easy to use **What do you dislike about Giosg?** Unfortunately I think it has very short trial period for user to test the tools **Recommendations to others considering Giosg:** Easy live chat tools for websites **What problems is Giosg solving and how is that benefiting you?** I could put live chat features easily to my website, which also help visitors to do conversation. ## Giosg Discussions - [What is Giosg used for?](https://www.g2.com/discussions/what-is-giosg-used-for) - [View Giosg pricing details and edition comparison](https://www.g2.com/products/giosg/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+10%3A31%3A12+-0500&secure%5Bsession_id%5D=d596b83f-9069-48ea-aea6-d63e5b4f6f4e&secure%5Btoken%5D=11f74599cd71a21d5f31149a08164f3a0dac9a116da1dd45dd60eb2178171ebc&format=llm_user) ## Giosg Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Engagement** - Live streaming - Live chat discussions - Social media - One-to-one call scheduling - Omnichannel livestreaming - Stream sharing - Product demonstrations **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Agentic AI - E-Commerce Tools** - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Channels** - Social Media - Website - Voice Assistants - Other **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Integration** - Shopping cart - Social media - Video analytics tools - Campaign management tool - CRM & Data Platform Integration - Smartphone and DSLR - API **Automation** - Ticket Resolution - Customization - Intelligent Routing ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Targeting - Analytics - Lead Gathering - Sales Conversion **Live selling** - Social media - Marketplaces - Lead capturing and distribution - E-commerce platform **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Analytics** - Data Capture - Reporting - Campaign performance - Product Insights **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text-to-3D ## Top Giosg Alternatives - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,204 reviews) - [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) - 4.5/5.0 (3,685 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,841 reviews)