# Endear Reviews **Vendor:** Endear **Category:** [Retail Intelligence Software](https://www.g2.com/categories/retail-intelligence) **Average Rating:** 4.4/5.0 **Total Reviews:** 34 ## About Endear Endear is the retail CRM for modern brands that want to build more meaningful customer relationships that drive real results. Designed for growing mid-sized brands, Endear empowers store teams with unified customer profiles backed by real-time data, seamless integrations, and AI-powered tools that make clienteling scalable and effective. By streamlining outreach across channels like text, email, and WhatsApp, Endear helps deliver personalized, high-impact customer experiences that increase foot traffic and boost sales. By making every engagement trackable and actionable, Endear is redefining retail ROI so every store becomes a performance channel and every interaction becomes an opportunity for growth. ## Endear Pros & Cons **What users like:** - Users value the **personalization features** of Endear, enhancing customer engagement and boosting retail performance effectively. (16 reviews) - Users value the **ease of use** of Endear, making client communication and navigation simple and efficient. (15 reviews) - Users love the **customization features** of Endear, enhancing personalized communication and fostering stronger customer relationships. (14 reviews) - Users appreciate the **seamless integration with Shopify** , enhancing personalized marketing, customer engagement, and driving sales efficiently. (12 reviews) - Users appreciate the **personalized marketing and clienteling** features of Endear, enhancing customer relationships and engagement. (11 reviews) - Customer Support (10 reviews) - Customer Management (8 reviews) - Customizability (8 reviews) - Helpful (8 reviews) - User-Friendly (8 reviews) **What users dislike:** - Users find the **limited customization options** frustrating, as it hampers their ability to tailor the tool to their needs. (7 reviews) - Users find the **difficult customization** of Endear frustrating, impacting their ability to efficiently manage and communicate with customers. (6 reviews) - Users feel the platform lacks **creative and organizational features** , needing upgrades for improved functionality and competitiveness. (6 reviews) - Users find the **template issues** in Endear limiting, complicating customer searches and hindering customization options. (5 reviews) - Users find the **learning curve quite confusing** initially, complicating the customer search and profile readability. (4 reviews) - Not User-Friendly (4 reviews) - Email Issues (3 reviews) - Filtering Issues (3 reviews) - Limited Features (3 reviews) - Limited Templates (3 reviews) ## Endear Reviews ### 1. Easy to Use and Responsive to Customer Feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Jason L. | VP of IT and Systems, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Endear?** Endear is an emerging partner that’s open to hearing how customers use the platform and is eager to implement feature requests when they make sense. Its ease of use made it possible for us to onboard our entire fleet of stores and better meet customers where they are. **What do you dislike about Endear?** We don’t necessarily dislike any of Endear’s current features, but we’re excited to see how they plan to layer AI into their native functionality moving forward. **What problems is Endear solving and how is that benefiting you?** We were able to connect store associates directly with customers for a more bespoke, white-glove experience. No one knows the product like our store employees do, and having them respond in real time—and even upsell—during customer interactions has been a huge boost to revenue. ### 2. Effortless Clientelling with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Cristina E. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Endear?** I use Endear for clientelling and mass messaging. I appreciate that it allows us to pull customer data to build segments, reaching relevant customers with relevant messages. I like the support, and we love the filters. We use them to reach customers who have purchased specific brands within a timeframe and also from a specific store. The initial setup was very easy. **What do you dislike about Endear?** I wish the reporting could be more robust. I would like a ChatGPT integration so I could aggregate my data and build out company-wide benchmarks or have the ability to have that within the software. Also, geo-fencing. **What problems is Endear solving and how is that benefiting you?** I use Endear for clientelling and mass messaging. It lets us pull customer data to build segments, reaching relevant customers with relevant messages. The filters help us target customers based on past purchases, time frames, and specific stores. **Official Response from Endear Marketing:** > We appreciate your feedback, Cristina! It means the world and helps make Endear that much better. ### 3. Sync and Clear Conversion Metrics **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Endear?** the easy of shopify sync and being specific as possible on campaigns. Finally, seeing the conversion metrics is very helpful **What do you dislike about Endear?** having an AI help tool to ask questions and bring specific analytics would be great, similar to the shopify AI tool **What problems is Endear solving and how is that benefiting you?** it's streamlining our teams to use fewer steps to speak with clientele ### 4. Seamless system for client outreach **Rating:** 5.0/5.0 stars **Reviewed by:** Khat B. | Stylist - Salesperson, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Endear?** I love how easy the Endear app is to use for client outreach. Making buckets is extremely seamless and allows you to filter various aspects in order to reach out to clients for specific reasons - for example, searching all your clients that purchased a certain item to reach out and say we received a similar product they might like, or the same product they loved in a new color or fabric. **What do you dislike about Endear?** It would be nice to be able to filter out people that have unsubscribed when creating outreach buckets. I know you can also search customers by an item they purchased, however, sometimes this isn’t always accurate / doesn’t work. **What problems is Endear solving and how is that benefiting you?** I primarily use Endear for customer outreach, so the app gives me a platform to communicate with my clients and promote product for the store. This helps bring clients in to generate sales, or helps me virtually sell to them. ### 5. Very Customizable Service **Rating:** 4.0/5.0 stars **Reviewed by:** Christian M. | Assistant Store Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Endear?** I think it's helpful to integrate personalized marketing and clienteling into the business. Helps me to do follow ups for customer experience issues and product inquires. Elevates one-on-one interactions because we greet by name, then we can add specific product recommendations with nice media. I love that Endear is integrated seamlessly into Shopify so we can see stats about each customer and make custom filters. **What do you dislike about Endear?** I think there are too many functions that are repetitive and the site is not intuitive. I stick to about 10 specific functions and ignore the rest of the website. **What problems is Endear solving and how is that benefiting you?** Customer inquires are all in one place, separate messaging platform so it doesn't clog my email. But, I still responses and reminders to my regular inbox when needed. The personalized touch speaks to customers more than regular email marketing. We can chat with our brand's fans when they have product inquiries. ### 6. Good, But Could Be Even Better **Rating:** 3.5/5.0 stars **Reviewed by:** Chelsei A. | Sales Associate, Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Endear?** I appreciate how easy it is to connect with clients and gather feedback on their experience. I also like how simple it is from the client's perspective to reach out to us with any questions or concerns. **What do you dislike about Endear?** I think the process of searching for customers within our specific store is more complicated than necessary. It would also be helpful to have the ability to create custom email templates and edit the saved ones, as many of the existing templates are quite similar." **What problems is Endear solving and how is that benefiting you?** Being able to build client relationships has become easier and more accessible, as I can now interact with clients from as far back as several months ago. ### 7. Essential Tool for Streamlining Customer Engagement – Highly Recommended! **Rating:** 5.0/5.0 stars **Reviewed by:** Albert R. | Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Endear?** From a managerial perspective, Endear has significantly reduced manual work for my team, improving both efficiency and accuracy. Additionally, I appreciate the reporting and analytics features, which help me track performance and understand how to better serve our customers. **What do you dislike about Endear?** The only downside to Endear, in my opinion, is that it doesn't allow you to send a single email to multiple customers at once. **What problems is Endear solving and how is that benefiting you?** In a company like Allbirds, which places a strong emphasis on sustainability and customer experience, Endear has helped reinforce those values by making our communication efforts more effective. It’s been a win for us, and I’d highly recommend it to any retail manager looking to elevate their customer engagement strategies! ### 8. Great Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Endear?** Endear is a tool that makes it easier for businesses to connect with their customers in a real and personal way. Instead of just sending out generic messages, it lets you send tailored emails and texts that feel like they were made just for each individual. It’s all about building relationships that last something that goes beyond quick sales. Endear also helps organize everything in one place, so you can keep track of conversations without the headache. Whether it’s sending a thoughtful message or staying in touch over time, it makes sure the experience feels human, not automated. It’s about creating real, lasting connections that keep customers coming back. **What do you dislike about Endear?** One thing that might be a bit frustrating with Endear is its limited customization options. While you can personalize emails and texts, the design flexibility can feel a little restrictive. If you want to make deeper changes to the layout or structure, you might run into some roadblocks. **What problems is Endear solving and how is that benefiting you?** Endear boosts customer loyalty and retention, which is crucial for long-term success. Additionally, Endear simplifies relationship management by centralizing all customer communication, making it easy to stay organized and responsive. By automating certain tasks while still keeping interactions personal, businesses can save time and improve efficiency. Ultimately, Endear focuses on nurturing long-term loyalty rather than just short-term sales, creating a more engaged customer base and helping businesses thrive. ### 9. Powerful tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Endear?** We’ve been using Endear in-store, and it’s been a game-changer for driving extra revenue and enhancing customer engagement. The platform enables our store managers and staff to curate personalized selections of products and send tailored communications directly to customers they know. This personalized approach has proven effective in driving foot traffic to our stores, creating more opportunities for sales. Endear has allowed us to forge stronger relationships with our customers, offering them products they’re genuinely interested in, and in turn, boosting our store performance. Highly recommend it for any retail business looking to foster deeper connections with their customers while driving additional revenue. It's really easy to use for the team, they have a great connection with Shopify so it's easy to implement. We use it each time we're releasing new drop so we can communicate about newness with our best customers. **What do you dislike about Endear?** The lack of design possibilities, maybe we could create template per season we could leverage. **What problems is Endear solving and how is that benefiting you?** Endear is responding to the challenge of building and maintaining personalized connections with customers in-store. Traditionally, store staff may not have had an easy way to reach out to customers outside of in-person interactions. With Endear, our team can now proactively communicate with customers they know, sending them curated product selections and tailored messages. This has helped us re-engage previous customers, drive them to the store, and increase sales. It bridges the gap between in-store experiences and digital communication, offering a more seamless and personalized shopping journey. ### 10. Why Endear is the best! **Rating:** 4.5/5.0 stars **Reviewed by:** Sadaya P. | Sales associate, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Endear?** What I like about in Endear is the fact that it is very organized and clean. It helps me keep track of my customers in day today to do of who I need to talk to or follow up with. **What do you dislike about Endear?** Sometimes Endear can be very confusing from the get-go, but once you start understanding the ins and outs of the software, it doesn't get too bad. If I could ask for a change, it would be more templates because some of them can be kind of generic. **What problems is Endear solving and how is that benefiting you?** Keeping track of my customers, allowing me to communicate with them through a platform that is very organized. ### 11. Great Clienteling Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Griselda S. | Stylist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2024 **What do you like best about Endear?** What's best about Endear is that you're able to stay organized and go back & see all your client communication & purchase history. It's easy to navigate which helps alot with productivity. **What do you dislike about Endear?** What dislike about Endear is not being able having an audience & not being able to add new clients to it or remove clients out. **What problems is Endear solving and how is that benefiting you?** The problems that Endear has been able to solve for me is having all customer information in one place. I can easily go to clients profile and see the last time I communicated, the last time they purchased, what they purchased, & client information. I love being able to communicate through the SMS feature & it has all of our previous conversations, which helps when I am busy in the store, I can easily go back and read our converstation & I don't have to make a note of it myself, I can create a task to remind myself to reach out to the client about the following....xyz. ### 12. Great for Lookbooks **Rating:** 4.0/5.0 stars **Reviewed by:** Shannon B. | Boutique Stylist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Endear?** working at a jewelry company, I love being able to build a look-book to tell a story and show the pieces in a different way than just sending stock images or links to a website. This really allows the customer to see how hey would implement the pieces into their wardrobe and visualize better **What do you dislike about Endear?** I wish it was easier to browse images online through the endear portal rather than having to upload images yourself - it would be helpful to have a feature, sort of like Pinterest search, where you write in what you are looking for and images come up and you could add directly to your lookbook **What problems is Endear solving and how is that benefiting you?** Helps show jewelry in a new way ### 13. Endear is the future of clienteling! **Rating:** 5.0/5.0 stars **Reviewed by:** Skyler W. | Floor Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Endear?** My business uses Endear to make meaningful interactions. The layout is straightforward and the tools are useful and effective. Creating templates helps to get me team to create interactions and improve our reach. Because of our success we have been finding more ways to get the most out of the platform. **What do you dislike about Endear?** Endear mostly does everything correctly and everything I need it to, however sometimes the filters can get a little messy and include people that should not fall under certain filters. This is rare but has happened a few times. **What problems is Endear solving and how is that benefiting you?** Endear gives our customers the opportunity to be heard and speak with a real person. We utilize the platform to form connections, communicate, and give our customers a voice. ### 14. Endear has brought our team closer to our clients! **Rating:** 4.5/5.0 stars **Reviewed by:** Angela H. | Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Endear?** We’ve been able to create seamless and personal connections with our previous and new clients and communicate with them in much easier ways! **What do you dislike about Endear?** At first, using the platform felt overwhelming and confusing, lots of different folders/tabs/etc but we’ve managed throughout time how to make it work for us! **What problems is Endear solving and how is that benefiting you?** It’s allowing us to communicate with our customers in quick and easy ways to help build better relationships with them! ### 15. used to enhance the customer experience **Rating:** 4.0/5.0 stars **Reviewed by:** trin w. | sales associate, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Endear?** I like the layout of the website because it is easy to navigate and customizable to enhance the consumer's experience **What do you dislike about Endear?** I think that the most dislikable aspect is the fact that the customer's profile is sometimes harder to read and it would be better to make it easier to find customers in the database **What problems is Endear solving and how is that benefiting you?** Making it easier to interact with guests and customers ### 16. Effortless tool to reach out to clients **Rating:** 5.0/5.0 stars **Reviewed by:** Jose S. | Merchandize/Sales lead, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Endear?** I think is great how endear is tied to shopify making the tagging of clients so easy and organized. I love how the integration to AI responses makes easy to reach out and edit emails to make it more personalized. **What do you dislike about Endear?** I would say when email templates are created there is very little room to edit or delete older templates that are lingering. **What problems is Endear solving and how is that benefiting you?** Endear is great at creating a personalized catalog of clients making a much more organized client reach out. ### 17. Exceptional Service **Rating:** 5.0/5.0 stars **Reviewed by:** Giselle Y. | Store Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Endear?** Creating meaningful customer connections and the ability to cater to each customer need. **What do you dislike about Endear?** The inability to customize the user in templates for team connections. **What problems is Endear solving and how is that benefiting you?** Endear is allowing is to customize each customers experience which has created repetitive customer bases. ### 18. Helpful but confusing website **Rating:** 3.5/5.0 stars **Reviewed by:** Olivia O. | Sales Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Endear?** I like the concept and building my client list **What do you dislike about Endear?** I get confused about the shared inbox and I often lose the message thread I started **What problems is Endear solving and how is that benefiting you?** Reaching clients about new products and products they previously inquired about ### 19. Engaging With Clientele Via Endear **Rating:** 4.0/5.0 stars **Reviewed by:** Sydney F. | Store Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Endear?** I really enjoy that we have the freedom to customize and personalize our messages to our clientele. It allows us, and the guests, to feel that we are truly putting our intentional time and energy into our interactions! **What do you dislike about Endear?** I wish we were able to create our own campaigns for our stores and send out mass messages when we are trying to spread the word about new product or limited sales! **What problems is Endear solving and how is that benefiting you?** It gives us a quick way to reach out to guests and vise versa. ### 20. A great platform for client outreach made simple! **Rating:** 5.0/5.0 stars **Reviewed by:** Maxwell H. | Lead Stylist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Endear?** Look books have been the biggest take away for me personally. Being able to showcase personalized look books for any of my clients has truly made relationships much better. **What do you dislike about Endear?** I wish I could send out more than 100 emails at once, instead of going from client page to client page. **What problems is Endear solving and how is that benefiting you?** Making massive outreach much easier. Putting together lookbooks instead of me creating PDF’s of looks has made my work easier. ### 21. New onboarding for menswear brand **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Endear?** Onboard meetings have been smooth and easy. The academy portion of the website made my team confident enough to move forward with the process. **What do you dislike about Endear?** Our company is just about to onboard at 2 of our 5 locations. More opinions to come as we trial but speaks volume we wanted to trial at multiple locations to start. **What problems is Endear solving and how is that benefiting you?** Bringing in more of our local customers in store ### 22. Useful **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2025 **What do you like best about Endear?** The email templates are very useful and product integration is great. **What do you dislike about Endear?** Sometimes, the platform writes emails to my clients without the writer's or my consent. **What problems is Endear solving and how is that benefiting you?** The customer recognizes the sender of the email, which would be difficult with our work emails. ### 23. Makes Life Easier **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Endear?** The best part about Endear is that client outreach can be done seamlessly as it houses all of the information you need to not only contact the customer, but to create a unique and personal experience. **What do you dislike about Endear?** The reports endear has are somewhat difficult to read - better viewing options would be great. **What problems is Endear solving and how is that benefiting you?** Endear is solving us from using multple excel sheets to house customer information. ### 24. Software is pretty cool however it needs some upgrades. **Rating:** 2.5/5.0 stars **Reviewed by:** Shaquan R. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Endear?** Thats everything is in one place for customer communication. **What do you dislike about Endear?** It needs development. To compete with other Clientele softwares it needs upgrades that flow and work for store and corporate alike. Engineers should work alongside the companies its creating for to see what they need. Its not the cleanest software... YET. **What problems is Endear solving and how is that benefiting you?** Cant answer this question as i am not from the tech dept. ### 25. Easy platform to navigate tohelp us stay conneted to our clients **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley C. | Store Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Endear?** I love how easy and simple it is to navigate the site and being able to have all clients so easly accessiable. **What do you dislike about Endear?** I only wish Icould selet more then 10 people at a time to email, especially when we have new products coming in. **What problems is Endear solving and how is that benefiting you?** Helping us get dollars into the store without the customer having to physically come in. ### 26. Wonderful Platform for Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2025 **What do you like best about Endear?** I love that users can create creative boards to style and sell products to customers. **What do you dislike about Endear?** I do wish that the platform had even more creative options and more organization options. **What problems is Endear solving and how is that benefiting you?** Endear helps me keep my clients organized and helps me easily reach out to them. ### 27. Extremely effective ! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley W. | Sales supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Endear?** I love how seamless the software is. Outreach is extremely simple and I love that repeat business can be created with endear **What do you dislike about Endear?** So far endear has been a positive influence our business **What problems is Endear solving and how is that benefiting you?** Endear is closing the gap while still creating a strong rapport for customers to shop while at home and return to the store ### 28. I love that i can create story boards of our products. I can also leave individual notes **Rating:** 5.0/5.0 stars **Reviewed by:** Tiana v. | Stylist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Endear?** How convenient and easy it is to use. I can create special notes about my clients and save different clients into separate columns. **What do you dislike about Endear?** Nothing that I can think of it’s great. And efficient **What problems is Endear solving and how is that benefiting you?** Customer outreach and being able to track my outreach and sales ### 29. The right choice for fashion CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Endear?** The ease of use to train new staff to the platform. **What do you dislike about Endear?** The analytics could be slightly more clear with converting times vs time frames. **What problems is Endear solving and how is that benefiting you?** Directly reaching out to our client and providing a more thoughtful way to engage with returning clients. ### 30. Shout out to Shyrah Clindard for introducing Endear to Allbirds! It has been nothing but great! **Rating:** 5.0/5.0 stars **Reviewed by:** Chance C. | Retail Ambassodar, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Endear?** Easy user interface, and very self explanatory. You can customize literally everything about your email. **What do you dislike about Endear?** Little laggy sometimes, but they've added some features to counteract it. **What problems is Endear solving and how is that benefiting you?** Staying in touch with customers, and giving them a direct line to keep in contact with the person that helped them exclusively. ### 31. Clienteling with Endear **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Endear?** The built-in messaging system allows me to engage with clients directly and track all interactions in one place.Endear's user-friendly interface makes clienteling seamless, allowing me to quickly access client information and tailor my outreach. **What do you dislike about Endear?** It would be great if the platform had more robust analytics or better integration with other tools we use.The notification system could be more customizable to help prioritize urgent client needs. **What problems is Endear solving and how is that benefiting you?** The built-in messaging system allows me to engage with clients directly and track all interactions in one place ### 32. Highly recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Endear?** The platform is user-friendly, well-designed and makes personalized communication seamless. **What do you dislike about Endear?** Overall, it's an excellent tool for building strong customer relationships. **What problems is Endear solving and how is that benefiting you?** Better personalization- you can send tailored messages based on a customer purchase history and preferences, leading to stronger engagement. ### 33. Great for connecting with clients **Rating:** 3.5/5.0 stars **Reviewed by:** Roseann R. | Skincare consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2025 **What do you like best about Endear?** Building and growing customer relationships. **What do you dislike about Endear?** Some downsides are just the response time. **What problems is Endear solving and how is that benefiting you?** Ease with communicating with customers. ### 34. Great product and great team **Rating:** 4.5/5.0 stars **Reviewed by:** Brian F. | System Administrator/Digital Growth Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2021 **What do you like best about Endear?** I liked how easy they were to get ahold of when I needed them. Endear was flexible on training times and offered refresher training. They delivered on what they promised, and things worked. **What do you dislike about Endear?** Like any newer platform, things need some advancement. We used the Heartland Retail feed; however, in the customer purchase history on the Endear side, it would not factor in returns from the customers total spend. The lookbook was not as flexible as they made it sound. However, we made do and fit our needs. **What problems is Endear solving and how is that benefiting you?** Being able to track sales by customer. If you have ever used Heartland Retail, you will understand the customer reporting is lacking. Endear allowed to tag customers so we could do target marketing and reporting. They gave us the ability to get customer sales reports and customer sales by salesperson easily. We also assigned customers for sales people to contact, and Endear allowed us to track what or what not the sales team was doing. ## Endear Discussions - [What is Endear used for?](https://www.g2.com/discussions/endear-cdp-what-is-endear-used-for) - 1 comment - [What is Endear used for?](https://www.g2.com/discussions/what-is-endear-used-for) - 1 comment - [View Endear pricing details and edition comparison](https://www.g2.com/products/endear/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+05%3A07%3A19+-0500&secure%5Bsession_id%5D=5a2a0ae2-0452-44fb-837c-d2cec59a2245&secure%5Btoken%5D=e109c4e7161da7387f7239d199de058a16cd6fbcbd1012248c5183b82179ff15&format=llm_user) ## Endear Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Data Sourcing** - Data Enrichment - Expandability - Content Marketing - Multiple Devices **Data Management** - Data Types - Consolidation - Cleansing - Validation - Correction **Data Management** - Consolidation - Data types - Correction - Cleansing - Validation **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Support Analytics **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Intelligence** - Marketing Metrics - Recommendation Engine **Analytics** - Forecasting - KPIs - Dashboards - Integration **Analytics** - KPIs - Reports and Dashboards - Predictive analytics **Reporting & Analytics** - Reporting - Dashboards ** Internal Use** - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Mobile** - Mobile dashboard - Mobile application **Generative AI** - AI Text Generation **Mobile & Social** - Mobile User Support **SMS Platform** - Reporting - Automation - White Label - Short Codes - API Integration **Platform Additional Functionality** - Cloud - On-Premise **Agentic AI - Retail Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration ** - Marketplace - Retail POS - Other software **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Agentic AI - Retail Analytics** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Endear Alternatives - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - 4.5/5.0 (2,432 reviews) - [LocaliQ](https://www.g2.com/products/localiq/reviews) - 4.5/5.0 (1,034 reviews) - [SendPulse](https://www.g2.com/products/sendpulse/reviews) - 4.6/5.0 (681 reviews)