Best Live Chat Software - Page 10
This page was last updated on June 9th, 2025
Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, dramatically improving customer engagement and conversion rates. This powerful communication tool allows customer service teams to provide immediate support for product questions, technical issues, or help with website navigation.
Agents can proactively engage visitors with strategically timed pop-up chat windows. Customers can also start conversations when they need assistance. Unlike traditional ticket-based systems where customers may wait hours or days for responses, live chat software creates a seamless, conversational experience that increases purchase likelihood and customer satisfaction.
By implementing live chat software, businesses can significantly reduce response times, increase first-contact resolution rates, and create more personalized customer experiences that drive loyalty and sales.
Live chat functionality is often packaged with other software types like e-commerce platforms, help desk software, and digital customer service software. Many times, it is a core feature that acts as the foundation for AI-powered platforms like chatbots, conversational support software, and customer service automation software where the technology is highly compatible with language model applications.
To qualify for inclusion in the Live Chat category, a product must:
Featured Live Chat Software At A Glance
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- Overview
- User Satisfaction
- Seller Details
eGain Chat™ enables you to offer real-time chat assistance to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries,
- 110% Enterprise
- 40% Mid-Market
2,509 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Arena is developing the next generation of live engagement tools powered by first party data, to build trusted, live audiences everywhere. Our solutions - Live Chat, Live Blog, CommerceAI) leverage t
- 64% Small-Business
- 27% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Chekkit is a platform designed to supercharge local businesses. It significantly boosts customer engagement and lead conversion, outperforming the competition. The software offers an all-in-one soluti
- Owner
- Manager
- Retail
- Luxury Goods & Jewelry
- 90% Small-Business
- 10% Mid-Market
208 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Omnichat provides professional chat commerce solutions for a wide range of retailers in Hong Kong, Taiwan, Singapore, Malaysia and the Asia-Pacific region. As the Official WhatsApp Business Solutions
- Retail
- 50% Small-Business
- 46% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Deskpro is the only help desk platform that enables support across every channel, powered by the AI of your choice, with comprehensive security, compliance and data privacy options. Deskpro deploym
- Information Technology and Services
- Computer & Network Security
- 51% Small-Business
- 42% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ZaZaChat is a Complete Help Desk Software for e-businesses
- 61% Mid-Market
- 39% Small-Business
162 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Velaro helps you connect with customers across every stage of their journey through one unified platform. From live chat and AI-powered chatbots to SMS, WhatsApp, Messenger, email, and voice channels
- 59% Mid-Market
- 29% Enterprise
1,156 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
CINNOX is a comprehensive engagement platform that unifies telephony, digital, and social channels. We help businesses compete and win by humanising customer and team experiences through one single pl
- Financial Services
- 50% Small-Business
- 32% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Chatwoot is an open-source customer engagement platform that helps companies engage their customers on their website, Facebook page, Twitter, Whatsapp, SMS, email, etc. Chatwoot is an open-source alte
- 57% Small-Business
- 36% Mid-Market
- Overview
- User Satisfaction
- Seller Details
ProProfs Chat is a responsive live chat software that helps organizations get in touch with their daily visitors and customers in real-time hassle-free. Whether you own a small, medium or enterprise l
- Information Technology and Services
- Marketing and Advertising
- 51% Small-Business
- 31% Mid-Market
4,766 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives team
- Customer Service Agent
- Retail
- Leisure, Travel & Tourism
- 53% Mid-Market
- 43% Small-Business
2,741 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
SaaS company, live chat & messaging for startups and e-commerce
- Financial Services
- 69% Small-Business
- 25% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Lack of communications channels on websites results in customer churn, low satisfaction rate and minimal to zero customer success, in addition potential value of one-click voice calls for businesses a
- 67% Small-Business
- 17% Mid-Market
11 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
User.com is an all-in-one Marketing Automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers. Reach clients through a wide range of co
- Marketing and Advertising
- Computer Software
- 78% Small-Business
- 14% Mid-Market
6,296 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Swell automatically gathers private and public feedback from patients and employees. With better feedback, practices can boost their online reputations, enhance the patient experience, and improve emp
- Office Manager
- Owner
- Hospital & Health Care
- Health, Wellness and Fitness
- 87% Small-Business
- 12% Mid-Market
2 Twitter followers
Swell automatically gathers private and public feedback from patients and employees. With better feedback, practices can boost their online reputations, enhance the patient experience, and improve emp