Best Live Chat Software - Page 10
This page was last updated on June 9th, 2025
Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, dramatically improving customer engagement and conversion rates. This powerful communication tool allows customer service teams to provide immediate support for product questions, technical issues, or help with website navigation.
Agents can proactively engage visitors with strategically timed pop-up chat windows. Customers can also start conversations when they need assistance. Unlike traditional ticket-based systems where customers may wait hours or days for responses, live chat software creates a seamless, conversational experience that increases purchase likelihood and customer satisfaction.
By implementing live chat software, businesses can significantly reduce response times, increase first-contact resolution rates, and create more personalized customer experiences that drive loyalty and sales.
Live chat functionality is often packaged with other software types like e-commerce platforms, help desk software, and digital customer service software. Many times, it is a core feature that acts as the foundation for AI-powered platforms like chatbots, conversational support software, and customer service automation software where the technology is highly compatible with language model applications.
To qualify for inclusion in the Live Chat category, a product must:
Featured Live Chat Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Reduce support volume and boost customer satisfaction in minutes with LiveChatAI — a powerful AI-driven live chat solution. Seamlessly combining human and AI support, LiveChatAI instantly answers cust
- Computer Software
- Information Technology and Services
- 60% Small-Business
- 34% Mid-Market
128 Twitter followers
- Overview
- User Satisfaction
- Seller Details
The all-in-one customer communication tool for socially active Shopify and WooCommerce brands. Social is the new e-commerce. Customers now treat your brand like a human and want to chat with you on m
- Retail
- 100% Small-Business
167 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f
- Leisure, Travel & Tourism
- Apparel & Fashion
- 73% Small-Business
- 26% Mid-Market
283 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Business in a Box — The Business Operating System for SMBs Business in a Box (BIB) is the Business Operating System (BOS) for small and medium businesses that want to run their company with structu
- 92% Small-Business
- 8% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Arena is developing the next generation of live engagement tools powered by first party data, to build trusted, live audiences everywhere. Our solutions - Live Chat, Live Blog, CommerceAI) leverage t
- 64% Small-Business
- 27% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Chatwoot is an open-source customer engagement platform that helps companies engage their customers on their website, Facebook page, Twitter, Whatsapp, SMS, email, etc. Chatwoot is an open-source alte
- 60% Small-Business
- 33% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Chekkit is a platform designed to supercharge local businesses. It significantly boosts customer engagement and lead conversion, outperforming the competition. The software offers an all-in-one soluti
- Owner
- Manager
- Retail
- Luxury Goods & Jewelry
- 90% Small-Business
- 10% Mid-Market
210 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
CINNOX is a comprehensive engagement platform that unifies telephony, digital, and social channels. We help businesses compete and win by humanising customer and team experiences through one single pl
- Financial Services
- 50% Small-Business
- 32% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Callbell helps B2C businesses to better serve their customers through their favorite channels, including Whatsapp Business, Facebook Messenger, Instagram Direct and Telegram.
- Information Technology and Services
- 79% Small-Business
- 16% Mid-Market
44 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Deskpro is the only help desk platform that enables support across every channel, powered by the AI of your choice, with comprehensive security, compliance and data privacy options. Deskpro deploym
- Information Technology and Services
- Computer & Network Security
- 47% Small-Business
- 43% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Velaro helps you connect with customers across every stage of their journey through one unified platform. From live chat and AI-powered chatbots to SMS, WhatsApp, Messenger, email, and voice channels
- 59% Mid-Market
- 29% Enterprise
1,150 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives team
- Customer Service Agent
- Retail
- Leisure, Travel & Tourism
- 53% Mid-Market
- 43% Small-Business
2,725 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Swell automatically gathers private and public feedback from patients and employees. With better feedback, practices can boost their online reputations, enhance the patient experience, and improve emp
- Office Manager
- Owner
- Hospital & Health Care
- Health, Wellness and Fitness
- 87% Small-Business
- 12% Mid-Market
2 Twitter followers
- Overview
- User Satisfaction
- Seller Details
ProProfs Chat is a responsive live chat software that helps organizations get in touch with their daily visitors and customers in real-time hassle-free. Whether you own a small, medium or enterprise l
- Information Technology and Services
- Marketing and Advertising
- 51% Small-Business
- 31% Mid-Market
4,749 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Chat with your website visitors directly from Slack. You don't need another chat client to talk to your customers. Simple one minute install. Visitors to your site then can instantly chat with you abo
- Computer Software
- Information Technology and Services
- 74% Small-Business
- 20% Mid-Market
Swell automatically gathers private and public feedback from patients and employees. With better feedback, practices can boost their online reputations, enhance the patient experience, and improve emp