# ProProfs Chat Reviews **Vendor:** ProProfs **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.5/5.0 **Total Reviews:** 35 ## About ProProfs Chat ProProfs Chat is a responsive live chat software that helps organizations get in touch with their daily visitors and customers in real-time hassle-free. Whether you own a small, medium or enterprise level business, providing instant support to valuable customers and visitors on your site becomes a piece a of cake with the integration of this software. ProProfs Chat comes with special features and services adaptable to today’s fast-paced world. In fact it has emerged as a go-to solution for personalized, human interactions to create meaningful connections at a fraction of the cost of other popular means. ProProfs Chat is also an extensive software that comes with intuitive capabilities. These help to examine the behavior of website visitors through highly accurate and reliable real-time customer data to reactively or proactively deliver chat invitation to the right customer ensuring timely interventions. The analytics graph in dashboard helps to track website traffic, chat transcripts and other valuable statistical information over time in addition to its comprehensive real-time reporting system. It provides automatic defined rule based on chat distribution, hands-on assistance with co-browsing and snapshot features. Other than that, the visitor chat window offers ultimate flexibility, customizability and total compatibility to your website. Besides these, you can also find a range of features such as visitor monitoring, third party integration, post-chat surveys for gathering feedback, callback requests when operators are offline, file sharing, support operators’ performance reports, and more. ProProfs Chat also provides personalized deployment services, with a committed success manager, 24/7 online support, multiple location backup with multi layered data privacy and security. We offer a no-obligation 15-day free trial that helps you decide whether the software can help you save time and still answer customer queries hassle-free or not. ## ProProfs Chat Reviews ### 1. An interesting Chat solution for any customer facing website. **Rating:** 4.5/5.0 stars **Reviewed by:** Arpi J. | Solution Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about ProProfs Chat?** The best part we liked about the ProProfs chat is the east with which we can put it on our website. It has changed the life of our agents significantly. We have been able to improve our KPI's post installing this chat solution **What do you dislike about ProProfs Chat?** The only thing that can be improved in this tool is the implementation of capabilities for the Advanced Chatbots to make it even more responsive and faster. Also a feature of sneak peek between the agent and supervisor and also the customer would be a great feature to add. **What problems is ProProfs Chat solving and how is that benefiting you?** We are using Proprofs for chatting between our website visitors and Sales/Service Agents. It has significantly improved our KPI's ### 2. Better Customer Service with ProProfs Chat **Rating:** 4.5/5.0 stars **Reviewed by:** Abhishek G. | Customer Support Specialist- Back Office, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2023 **What do you like best about ProProfs Chat?** ProProfs Chat is a valuable tool because it allows me to talk to my customers quickly and easily. It is also user-friendly and easy to set up and can be accessed from any device with an internet connection. **What do you dislike about ProProfs Chat?** There are some technical difficulties or lags, but these are usually rare and can be resolved with the help of the ProProfs Chat support team. **What problems is ProProfs Chat solving and how is that benefiting you?** ProProfs Chat features, like screen sharing and video conferencing, help us to collaborate and communicate effectively, even if our teams are in different locations. ### 3. Easy to use and provide a good customer satisfaction by this tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Sumit P. | Back Office Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about ProProfs Chat?** There are so many inbuilt macros and contact drivers. We can respond in just seconds. **What do you dislike about ProProfs Chat?** Every thing is perfect in this tool, there is nothing to dislike. **What problems is ProProfs Chat solving and how is that benefiting you?** It is very convenient to provide a resolution to the customer in a few seconds and we can chat with multi customers. ### 4. Engages Visitors Proactively **Rating:** 4.5/5.0 stars **Reviewed by:** Ashu R. | Senior SEO Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2022 **What do you like best about ProProfs Chat?** We like how it has been helping us to become more proactive with each visitor who shows potential of becoming our product buyer. **What do you dislike about ProProfs Chat?** Earlier we had this complaint that they didn’t have reports for understanding how proactive messages are working for the business. But now they do, so technically no complaints for now. **What problems is ProProfs Chat solving and how is that benefiting you?** We had trouble reaching out to our visitors first. We weren’t proactive per say. In fact, our visitors always reached us out first. This was something we’ve wanted to correct and with ProProfs we got that opportunity as well. ### 5. Improves Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Anurag P. | Technical SEO Associate , Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2022 **What do you like best about ProProfs Chat?** It offers in-depth reports on all our agents which has helped us understand who is performing well in the team and who needs to be trained further. **What do you dislike about ProProfs Chat?** We don’t dislike the product but we do wish to see some customization options for the operator’s dashboard that helps them view data for specific metrics every time they login. **What problems is ProProfs Chat solving and how is that benefiting you?** We’ve successfully found multiple reasons why some of our agents weren’t performing well or lagged during the support process. ### 6. Automates Support for Us! **Rating:** 5.0/5.0 stars **Reviewed by:** Shubham T. | Digital Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2021 **What do you like best about ProProfs Chat?** ProProfs has been a part of our support suite for more than 2 years now. We’re so glad they brought in the chatbot feature that has helped us manage our incoming requests faster. **What do you dislike about ProProfs Chat?** I really hope they get a detailed reports section for the chatbot. **Recommendations to others considering ProProfs Chat:** We can be more proactive as a team now that the chatbot is on the scene. We’ve also experienced a dip in our normal incoming chat flow as a lot of users interact with the chatbot first and end up getting a solution. **What problems is ProProfs Chat solving and how is that benefiting you?** We’ve finally streamlined our incoming chats and made sure all of them get addressed at the right time. ### 7. Helps with Automatic Routing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2021 **What do you like best about ProProfs Chat?** We like how ProProfs has made automatic routing possible. Now agents don’t have to route chats manually in every case. **What do you dislike about ProProfs Chat?** There’s not much to dislike about their live chat as it matches our support needs for now. **What problems is ProProfs Chat solving and how is that benefiting you?** Our teams had a difficult time routing chats from one member to another. They not only took time to understand customer pain points but also communicated the same to another team member so that customers doesn’t have to repeat themselves once transferred to another member. ### 8. Great for Managing the Support Team **Rating:** 4.5/5.0 stars **Reviewed by:** Ritik P. | Digital Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2021 **What do you like best about ProProfs Chat?** I like the team management features of the tool where we can easily supervise the chat. **What do you dislike about ProProfs Chat?** Nothing so far. The tool is clean and easy to use for us. **What problems is ProProfs Chat solving and how is that benefiting you?** We had trouble setting a chat limit for our operators. But with this tool, we managed to overcome that and also monitor how our operators are performing during an ongoing chat. ### 9. Good In-depth Reports **Rating:** 5.0/5.0 stars **Reviewed by:** Saumya S. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2021 **What do you like best about ProProfs Chat?** The fact this tool gives us a more in-depth report on how our operators performed while giving support to our customers helps us understand the knowledge gap and identify loopholes in the support process. **What do you dislike about ProProfs Chat?** As of yet, there’s nothing solid to really dislike this tool. It’s been good so far. **What problems is ProProfs Chat solving and how is that benefiting you?** He had troubles identifying why our customers left our brand and what went wrong during the support process that led to customer churn. But with proprofs chat reports, we’ve understood our support loopholes and have started working on them actively. ### 10. Complete Customer Support Suite **Rating:** 4.5/5.0 stars **Reviewed by:** Sugandh S. | Marketing Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2021 **What do you like best about ProProfs Chat?** We like how easy it is for us to create a complete support suite with ProProfs Chat. **What do you dislike about ProProfs Chat?** It hasn’t been that long since we started using this tool. We like the tool so far. **What problems is ProProfs Chat solving and how is that benefiting you?** We’ve managed to create an omnichannel experience for our customers with the help of this tool. So our customers do not have to repeat themselves every time. ### 11. Free Plan is Quite a Surprise **Rating:** 5.0/5.0 stars **Reviewed by:** Mahinour S. | Outbound & Sales Automation Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2020 **What do you like best about ProProfs Chat?** We’ve been using their forever free plan after our 15-days trial came to an end. Hats off to ProProfs Chat, they offer amazing features and smooth interface for the price they offer. However, we do not require too many features. We just wanted a tool that helps us answer incoming questions from our customer base easily. That’s exactly what we get to accomplish even with the free plan. Great features and easy-to-use interface that’s free - exactly what we wanted. Thank you ProProfs! **What do you dislike about ProProfs Chat?** So far it is great. Not much to dislike. **What problems is ProProfs Chat solving and how is that benefiting you?** During the COVID-19 spread, reassuring our customers is very important and to let them know that we’ll be back soon. And that’s exactly why we needed a live chat tool that helps us express ourselves and keep our customers’ concerns at bay. ProProfs lets us do that for free, which is even better. ### 12. Perfect for Lead Generation & Sales Purpose **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2020 **What do you like best about ProProfs Chat?** Our team doesn’t just see ProProfs Chat as a support tool. It is an amazing sales and lead generation tool as well. I mean we can capture leads in real time and then identify upsell opportunities with features like announcements. **What do you dislike about ProProfs Chat?** Nothing is to be disliked with this one. It’s been quite a helpful tool for us to boost our sales in real time and manage customer queries too. Wouldn’t dislike it at all for its usefulness. **What problems is ProProfs Chat solving and how is that benefiting you?** We’ve used tools like Tawk.to before but haven’t got better sales results like we did after its use. So we would say do give it a try. ### 13. Smart Support Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Anji R. | Digital Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2020 **What do you like best about ProProfs Chat?** I really like that this tool has made our operators more productive at the workplace. Features like operator-to-operator chat or canned responses help them be more productive and less time on writing the same answers or running to their team members for a solution. **What do you dislike about ProProfs Chat?** It would have been nice if they had a chatbot feature. It would have made the support process way better. **What problems is ProProfs Chat solving and how is that benefiting you?** I feel that features like operator to operator chat, canned responses, chat tags, and others have really helped us increase the productive time of our operators. Even the reports are a delight to see as we get to monitor their progress and decide whether operators need to train further or not. ### 14. Advanced chat tool, rather for small companies **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2020 **What do you like best about ProProfs Chat?** - they provide purchase history of the client we are chatting with – this helps in personalized conversation with him/her; - you can see the activity of your customer while he/she is exploring your website – thanks to this feature you can initiate a conversation with your potential customer and help him/her in the purchasing process; - you get all analytics you need to see how operators of your chats are performing; - I like the feature that allows me to take over a chat conversation if it is necessary – sometimes the customer's case can be complicated and the novice operator may not have enough knowledge to solve it. **What do you dislike about ProProfs Chat?** I didn't find anything that I didn't like. **What problems is ProProfs Chat solving and how is that benefiting you?** Really good and pretty advanced chat tool with some cool features that helps saving time during supporting customers on the website. ### 15. Perfect for Initiating Proactive Chat **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2020 **What do you like best about ProProfs Chat?** Thanks to their Chat Greetings feature, my agents can initiate a chat with visitors and we are able to boost more engagement as a result. **What do you dislike about ProProfs Chat?** I’m satisfied with my experience with this product. On the contrary, we are glad that we have a great option at an affordable price. **What problems is ProProfs Chat solving and how is that benefiting you?** We had problems with initiating a conversation with our customers. We didn't know whether they’d find it helpful or annoying that we are tracking their activity on the website. However, we were able to resolve this through ProProfs’ Chat Greetings feature. ### 16. Perfect for Instant Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2020 **What do you like best about ProProfs Chat?** This live chat software is quite fast when it comes to notifying my operators for new chats. It helps us reach out to customers faster and help them get instant support efficiently. **What do you dislike about ProProfs Chat?** Haven’t found something that I should dislike in this product. So far the experience has been smooth for the team. **What problems is ProProfs Chat solving and how is that benefiting you?** There were times when we weren’t aware whether we received a new support chat. But that problem was put to rest once we started using ProProfs Chat. ### 17. Improving Customer Experience Isn’t a Hassle Anymore **Rating:** 5.0/5.0 stars **Reviewed by:** Eugene K. | Software Engineer, Real Estate, Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2018 **What do you like best about ProProfs Chat?** For me it’s got to be the ability to answer customer queries in real-time and keeping them engaged with our services. This ability helps us capture more leads and boost our sales. So have to give it to ProProfs for developing a product that helps us reach our audience better. **What do you dislike about ProProfs Chat?** Haven’t come across any troubles with the product or a specific aspect to dislike. So all in all it is good to work along with this product and provide a better customer service. **What problems is ProProfs Chat solving and how is that benefiting you?** We’ve been able to understand where do we lack in terms of services and help our agents receive training accordingly to improve our services hassle-free. ### 18. Excellent Real-Time Support Provider **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2018 **What do you like best about ProProfs Chat?** The ability to provide real-time support to all my website visitors and existing customers is what my support agents and I like the best. **What do you dislike about ProProfs Chat?** I don’t know if this was a bug or not. But for a few days we weren’t able to track the correct data on our support reps through the software. Except, we spoke to the team and it got resolved. So as such there isn’t a feature that we dislike so far. **Recommendations to others considering ProProfs Chat:** If you are searching for a customer support tool that helps you answer queries instantly, then ProProfs Chat is your go to option. **What problems is ProProfs Chat solving and how is that benefiting you?** What most of my employees complained about is not receiving support in real-time. But that got resolved once our company got the product. We finally are able to take up queries and complaints constantly. And still improve as a brand to the liking of our customers. ### 19. Experience as user is indeed delightful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2018 **What do you like best about ProProfs Chat?** Many features actually…. Integrations, settings, report, real time converstaion with visitors and more. **What do you dislike about ProProfs Chat?** Its not something to dislike but would be great to see a report section on queued visitors. **What problems is ProProfs Chat solving and how is that benefiting you?** The sole purpose of getting this tool onboard was to get an insight on how we do as a business. But it has done more than that. Now we know what customers think about us & hw we need to improve in that direction. Plus we stay connected to customer from anywhere thanks to their mobile app. ### 20. By Far the Best Live Chat Software for Our Startup **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2018 **What do you like best about ProProfs Chat?** I like how our company was able to integrate not just one but different software with ProProfs Chat. We had were looking for a chat software that could be integrated with our WordPress website initially. But later, during the demo of the tool we got to know that we could also integrate our CRM and help desk software. Really became a boon for us. **What do you dislike about ProProfs Chat?** What my customer support reps complain about the software is how it is slow. This in turn slows down the process of attending our customers too. Hoping to see this issue get fixed in near future. **What problems is ProProfs Chat solving and how is that benefiting you?** With ProProfs Chat, we’ve been able to solve various customer queries instantly. The instant answers have made our customers delighted with our support service. Other than that, we’ve also been able to improve our other services according to the issues we’ve received by far. We are also able to train our support reps according to the reviews each one of them receives from customers. ### 21. Great Pocket-Friendly Chat Software **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2018 **What do you like best about ProProfs Chat?** Really appreciate that this cost-effective live chat software comes with various integration options and helps our organization to track the performance of every chat operator. **What do you dislike about ProProfs Chat?** The speed seems to be a problem with the software that sometimes delays our response time. **Recommendations to others considering ProProfs Chat:** If you are looking for a pocket-friendly option that helps you chat with your customers in real-time and helps you assess the performance of the support agents, then this is the tool for you. **What problems is ProProfs Chat solving and how is that benefiting you?** Earlier we were using a live chat software however it wasn’t as pocket-friendly as this one. What’s more, we finally understood which operator is able to provide a delightful customer experience to our visitors. Also, the real-time support to our customers is turning a boon for our brand reputation. ### 22. Integration Options Make this Tool Exceptional Choice in Market **Rating:** 5.0/5.0 stars **Reviewed by:** Babu B. | Social Media Enthusiast,, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2018 **What do you like best about ProProfs Chat?** What really surprises is how ProProfs Chat is able to provide so many integrations for different platforms efficiently. Would recommend this tool to those who are in search for a live chat software that helps them integrate various software in one go. **What do you dislike about ProProfs Chat?** User Interface surely needs improvement. And we are hoping this happens as soon as possible. **What problems is ProProfs Chat solving and how is that benefiting you?** There is no doubt they’ve helped us answer customer queries instantly. But what really makes the software stand out for us is to receive so many solutions at such affordable pricing. Must say this pocket-friendly deal should not be missed. ### 23. Great Online Chat Software at Pocket-Friendly Price Range **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2018 **What do you like best about ProProfs Chat?** For me it’s got to be the insightful reports I get for all my support agents. **What do you dislike about ProProfs Chat?** Nothing yet that hampers the experience for my agents or website visitors. **Recommendations to others considering ProProfs Chat:** Great product and the price is pretty cheap for the amount of features and settings they have to offer. Would definitely recommend it to all. **What problems is ProProfs Chat solving and how is that benefiting you?** Getting more leads if anything. We’ve seen a hike in our sales number. Definitely something we all look forward to. ### 24. Cost Effective Chat Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2018 **What do you like best about ProProfs Chat?** Helps to create brand value. Be it starting a chat on your website or be it canned responses; the entire process of customer support is quick. **What do you dislike about ProProfs Chat?** Chatbots looks quite lucrative. Maybe you can try to bring it on board in the next version. **What problems is ProProfs Chat solving and how is that benefiting you?** One of the cost-effective solution which helps to generate business with some amazing features. ### 25. Excellent live chat option for Startups **Rating:** 4.0/5.0 stars **Reviewed by:** Vineet G. | Digital Marketing Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2017 **What do you like best about ProProfs Chat?** Personally, I like their clutter-free interface and those beautiful templates. We are currently using ProProfs chat for 3 operators and are quite satisfied with the customization features. Plus, it never gets sluggish on mobile devices, unlike others do. **What do you dislike about ProProfs Chat?** I don’t dislike the product as such, but I have a recommendation. Since I am using a professional plan for 3 operators, would appreciate if they include some pro features from the flagship plan in my current plan. That would be amazing. **What problems is ProProfs Chat solving and how is that benefiting you?** I would say customer support costs. Our support costs have reduced to half after using ProProfs live chat as we no longer have to rely on phone support. We have handed out mobile devices to our operators, so they can offer support 24/7. ### 26. Support wasn't helpful **Rating:** 1.5/5.0 stars **Reviewed by:** Brianne G. | Western Regional Sales Manager, Wholesale, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2017 **What do you like best about ProProfs Chat?** I liked the loud ring and the ability to copy/paste the chat into my notes **What do you dislike about ProProfs Chat?** They changed their platform, required us to use all new codes, and we never got the service to work again. We tried to get it working for a over a month, spoke with tons of different people, and ultimately had to switch services. **Recommendations to others considering ProProfs Chat:** I would avoid them. **What problems is ProProfs Chat solving and how is that benefiting you?** Live chat with out customers ### 27. Questions? Live answer! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2017 **What do you like best about ProProfs Chat?** Is great that there is a live agent right there for your questions and needs. No need to look for it. It pops up! **What do you dislike about ProProfs Chat?** Sometimes the window keeps popping when you are looking for something, but no big issue honestly. **Recommendations to others considering ProProfs Chat:** If you are looking to get it for your website; it helps a lot to monitor the visitors and it helps them grandly when they have 's live agent to talk to in a professional way. Easy to use and great tool. **What problems is ProProfs Chat solving and how is that benefiting you?** It help's monitor the traffic of customers visiting certain websites that have the service. Is fast and easy. And the engaging is friendly and not pushy. ### 28. Live2Support **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2017 **What do you like best about ProProfs Chat?** It's fairly easy to use, responsive. I answer requests and can see when a person is replying. **What do you dislike about ProProfs Chat?** It consistently has tech issues. When a chat request comes through, another request from the same person comes through a minute later even though that person hasn't clicked on anything. **What problems is ProProfs Chat solving and how is that benefiting you?** We are bringing an added level of customer support to our customers. ### 29. Used for remote assistance issues **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** January 03, 2017 **What do you like best about ProProfs Chat?** I like this because it means that someone with tech knowledge can log in and correct issues quickly. **What do you dislike about ProProfs Chat?** I do not like is that since it relies on the internet, people can only assist if the internet is working. From our office a million emails have to be sent in order to reach an agent; the email not working is often the problem. **What problems is ProProfs Chat solving and how is that benefiting you?** We process applications for government assistance. I like the chat when it is quickly accessed. We benefit from the ability to quickly correct issues and return to clients. ### 30. Very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Laurice H. | HR/Payroll Manager and AP Coordinator, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2017 **What do you like best about ProProfs Chat?** Navigation through the system is great and I enjoy it **What do you dislike about ProProfs Chat?** Not used widely, it's hard to find a lot of companies locally using it **What problems is ProProfs Chat solving and how is that benefiting you?** Communication ### 31. Very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Teresa B. | RN - MDS/Care Plan Coordinator, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2017 **What do you like best about ProProfs Chat?** The real-time visitor monitoring, the ease of use **What do you dislike about ProProfs Chat?** Overall it's been wonderful, nothing to dislike **What problems is ProProfs Chat solving and how is that benefiting you?** Fast and easy to respond to our customer issues. Has fostered a better relationship between us and customers. ### 32. It has been quite a revelation to online customer support on my website **Rating:** 5.0/5.0 stars **Reviewed by:** Robin S. | Seo Analyst, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2015 **What do you like best about ProProfs Chat?** Easy to use interface which we can use independently of browsers and the way it coordinates automatically with our salesforce CRM to maintain logs of all the chat conversations as cases. The applications for handheld devices allows us to keep in touch with our website visitors even while on a move. **What do you dislike about ProProfs Chat?** Hmm. I don't have come across anything which I don't like.. No not as of now **What problems is ProProfs Chat solving and how is that benefiting you?** Our clients earlier used to have grudges that find it irritating to depend on emails while we had projects in process for them. Telephone calls were not possible to record in our CRM for future references. Live2Support solved it both. While our clients find at-least someone from our team online any time during the course of day, the concerned project manager is always in sync with the chat conversation as they get recorded automatically in our CRM.The easiest way for them to keep project communication on track. ### 33. Cost Effective Live Chat Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Subodh B. | Client Acquisition Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2015 **What do you like best about ProProfs Chat?** Live2Support Live chat solution is a cost effective solution to initiate interaction with website visitors and provide strong functionality to get them convert into a paid customers. its functionality loaded operator chat window provided the support operator opportunity to respond to the queries quickly providing maximum chances for online sales conversion. **What do you dislike about ProProfs Chat?** poor online help availability and to much of technicality sometimes **What problems is ProProfs Chat solving and how is that benefiting you?** customer servicing and sales development ### 34. An economical Live chat service with awesome experience **Rating:** 4.5/5.0 stars **Reviewed by:** Preethi R. | Sr HR Executive, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2015 **What do you like best about ProProfs Chat?** Live2suppport live is an awesome chat service. This is pumping up sales levels with an average of 50 instant chat conversations a day. Being a consumer-oriented company it gives a better chance of converting browsers into buyers building a long-term, personal relationship with your client. Canned Responses helps us handle more conversations. It’s built in analytic helps pointed conversation and adds a personal touch to chat that has dramatically increased revenue. **What do you dislike about ProProfs Chat?** The extensive functionality provided take long time to explore **Recommendations to others considering ProProfs Chat:** I will say that having live2support chat service on my website was the best decision I have ever made. **What problems is ProProfs Chat solving and how is that benefiting you?** We are using it for customer support for existing customer site traffic monitoring and sales conversion. ### 35. Easy to use and have lots of features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2014 **What do you like best about ProProfs Chat?** Easy to integrate and use Low price Advance features of tracing visitors Customized chat window Many more reasons are there to use this chat software. The main thing is what I need for my site I am getting in low price. **What do you dislike about ProProfs Chat?** Nothing very much specific.. as there are almost every feature. **What problems is ProProfs Chat solving and how is that benefiting you?** using it with a eCommerce site and involve in monitoring real time visitor and providing them solutions and product sales. ## ProProfs Chat Discussions - [What is ProProfs Chat used for?](https://www.g2.com/discussions/what-is-proprofs-chat-used-for) - [View ProProfs Chat pricing details and edition comparison](https://www.g2.com/products/proprofs-proprofs-chat/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-27+19%3A25%3A47+-0500&secure%5Bsession_id%5D=a317b92c-f4a8-4688-b815-75576d639654&secure%5Btoken%5D=8a1c3fe8ef299cdbbaf94c17d03cd7202b1ea6de0b04ac227251c01d448e45ba&format=llm_user) ## ProProfs Chat Features **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Generative AI** - AI Text Generation - AI Text Summarization ## Top ProProfs Chat Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,940 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,692 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (783 reviews)