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ProProfs Chat Reviews & Product Details

ProProfs Chat is a responsive live chat software that helps organizations get in touch with their daily visitors and customers in real-time hassle-free. Whether you own a small, medium or enterprise level business, providing instant support to valuable customers and visitors on your site becomes a piece a of cake with the integration of this software. ProProfs Chat comes with special features and services adaptable to today’s fast-paced world. In fact it has emerged as a go-to solution for personalized, human interactions to create meaningful connections at a fraction of the cost of other popular means. ProProfs Chat is also an extensive software that comes with intuitive capabilities. These help to examine the behavior of website visitors through highly accurate and reliable real-time customer data to reactively or proactively deliver chat invitation to the right customer ensuring timely interventions. The analytics graph in dashboard helps to track website traffic, chat transcripts and other valuable statistical information over time in addition to its comprehensive real-time reporting system. It provides automatic defined rule based on chat distribution, hands-on assistance with co-browsing and snapshot features. Other than that, the visitor chat window offers ultimate flexibility, customizability and total compatibility to your website. Besides these, you can also find a range of features such as visitor monitoring, third party integration, post-chat surveys for gathering feedback, callback requests when operators are offline, file sharing, support operators’ performance reports, and more. ProProfs Chat also provides personalized deployment services, with a committed success manager, 24/7 online support, multiple location backup with multi layered data privacy and security. We offer a no-obligation 15-day free trial that helps you decide whether the software can help you save time and still answer customer queries hassle-free or not.

Seller

ProProfs

Discussions

ProProfs Chat Community

Languages Supported

English

Overview by

Tim Klausner (Program Manager - ProProfs Marketplace)

Pricing

Pricing provided by ProProfs.

Gold Package

$39/month

Enterprise

$45/month

Unlimited

View More Pricing Information

Top-Rated Alternatives

Salesforce Service Cloud

View All Alternatives

ProProfs Chat Media

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ProProfs Chat Reviews (34)

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Arpi J.

Solution Consultant

Mid-Market (51-1000 emp.)

4/27/2023

"An interesting Chat solution for any customer facing website."

4.5/5

What do you like best about ProProfs Chat?

The best part we liked about the ProProfs chat is the east with which we can put it on our website. It has changed the life of our agents significantly. We have been able to improve our KPI's post installing this chat solution Review collected by and hosted on G2.com.

What do you dislike about ProProfs Chat?

The only thing that can be improved in this tool is the implementation of capabilities for the Advanced Chatbots to make it even more responsive and faster. Also a feature of sneak peek between the agent and supervisor and also the customer would be a great feature to add. Review collected by and hosted on G2.com.

Abhishek G.

Customer Support Specialist- Back Office

Mid-Market (51-1000 emp.)

4/29/2023

"Better Customer Service with ProProfs Chat"

4.5/5

What do you like best about ProProfs Chat?

ProProfs Chat is a valuable tool because it allows me to talk to my customers quickly and easily. It is also user-friendly and easy to set up and can be accessed from any device with an internet connection. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Chat?

There are some technical difficulties or lags, but these are usually rare and can be resolved with the help of the ProProfs Chat support team. Review collected by and hosted on G2.com.

Sumit P.

Back Office Analyst

Small-Business (50 or fewer emp.)

5/9/2023

"Easy to use and provide a good customer satisfaction by this tool."

5/5

What do you like best about ProProfs Chat?

There are so many inbuilt macros and contact drivers. We can respond in just seconds. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Chat?

Every thing is perfect in this tool, there is nothing to dislike. Review collected by and hosted on G2.com.

Ashu R.

Senior SEO Associate

Small-Business (50 or fewer emp.)

2/28/2022

"Engages Visitors Proactively"

4.5/5

What do you like best about ProProfs Chat?

We like how it has been helping us to become more proactive with each visitor who shows potential of becoming our product buyer. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Chat?

Earlier we had this complaint that they didn’t have reports for understanding how proactive messages are working for the business. But now they do, so technically no complaints for now. Review collected by and hosted on G2.com.

Anurag P.

Technical SEO Associate

Mid-Market (51-1000 emp.)

1/5/2022

"Improves Productivity"

5/5

What do you like best about ProProfs Chat?

It offers in-depth reports on all our agents which has helped us understand who is performing well in the team and who needs to be trained further. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Chat?

We don’t dislike the product but we do wish to see some customization options for the operator’s dashboard that helps them view data for specific metrics every time they login. Review collected by and hosted on G2.com.

Shubham T.

Digital Marketing Executive

Small-Business (50 or fewer emp.)

8/3/2021

"Automates Support for Us!"

5/5

What do you like best about ProProfs Chat?

ProProfs has been a part of our support suite for more than 2 years now. We’re so glad they brought in the chatbot feature that has helped us manage our incoming requests faster. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Chat?

I really hope they get a detailed reports section for the chatbot. Review collected by and hosted on G2.com.

Recommendations to others considering ProProfs Chat:

We can be more proactive as a team now that the chatbot is on the scene. We’ve also experienced a dip in our normal incoming chat flow as a lot of users interact with the chatbot first and end up getting a solution. Review collected by and hosted on G2.com.

What problems is ProProfs Chat solving and how is that benefiting you?

We’ve finally streamlined our incoming chats and made sure all of them get addressed at the right time. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

11/15/2021

"Helps with Automatic Routing"

5/5

What do you like best about ProProfs Chat?

We like how ProProfs has made automatic routing possible. Now agents don’t have to route chats manually in every case. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Chat?

There’s not much to dislike about their live chat as it matches our support needs for now. Review collected by and hosted on G2.com.

Ritik P.

Digital Marketing Executive

Small-Business (50 or fewer emp.)

6/23/2021

"Great for Managing the Support Team"

4.5/5

What do you like best about ProProfs Chat?

I like the team management features of the tool where we can easily supervise the chat. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Chat?

Nothing so far. The tool is clean and easy to use for us. Review collected by and hosted on G2.com.

Saumya S.

Business Development Manager

Mid-Market (51-1000 emp.)

2/16/2021

"Good In-depth Reports"

5/5

What do you like best about ProProfs Chat?

The fact this tool gives us a more in-depth report on how our operators performed while giving support to our customers helps us understand the knowledge gap and identify loopholes in the support process. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Chat?

As of yet, there’s nothing solid to really dislike this tool. It’s been good so far. Review collected by and hosted on G2.com.