This tool makes it easy to bring messages and emails together in one place. It's user-friendly for chatting, and the ability to attach files is very helpful. I also appreciate that you can save some customer information, which helps turn a chat into a potential lead. I use it every day for customer support. Review collected by and hosted on G2.com.

There were a few bugs at first, such as notifications not making any sound, but these issues were resolved later. I would appreciate it if a dark theme could be added. Review collected by and hosted on G2.com.

Chatra interfaces with your website and allows users to send messages to any staff who are marked as working for that period of time. If it is after business hours, an email is sent to you instead so you can communicate with leads. You can see what customers are typing and can prepare responses. You can see who is on your site and it saves history of chats with customers. Review collected by and hosted on G2.com.

It does give customers full access to you at all times, so do be prepared for that. Review collected by and hosted on G2.com.

- eliminates the process of answering repetitive questions

- better response time is provided

- easily integrate email and social networks for when more personalized communication is needed

- Your application works perfectly to keep up with conversations while I'm not at the desk

- support management is friendly and helpful in times of concerns Review collected by and hosted on G2.com.

when the chatbot is not configured correctly with automated responses, it can give incorrect answers but it is only a matter of a well-done configuration Review collected by and hosted on G2.com.

Chatra is super quick and easy to manage client chats and customer chats. The application is simply superb to navigate and the notifications are really quick which helps you not to miss any conversation. Review collected by and hosted on G2.com.

Performance is super good but, I feel like the pricing or the subscription fee is much higher compared to the market price. Even though I prefer Chatra as it improved my conversations better than before. Review collected by and hosted on G2.com.

It is a great software to connect live to your employees and vendors or even when customers need to connect to your organization for any query on a real-time basis. It helps create a transparent workflow in resolving any queries or disputes. Review collected by and hosted on G2.com.

Chatra sometimes gets frozen while having a live session. Maybe there are server issues sometimes which need to be fixed, or rest all is great with the app. Also, there should be a dark mode for all system requirements, which can be convenient for a longer time. Review collected by and hosted on G2.com.

The Free version of the chatra itself provides the best service to manage the chats to manage the customer. Helpful and easy to integrate with Slack & other platforms. Review collected by and hosted on G2.com.

Delay in email notification during the account password reset, and lazy load sometimes. Not sure that might be my network issue too :), lol it's a good platform. Review collected by and hosted on G2.com.

I liked being about to see when someone was on our web page allowing us to greet them. Review collected by and hosted on G2.com.

Haven't found anything I disliked yet. Chatra has been pretty helpful. Review collected by and hosted on G2.com.

What I love most about Chatra is how easy it is to use. Chatra has a user-friendly interface that makes it easy to communicate with the customer. Review collected by and hosted on G2.com.

Pricing plans are a bit high if you are small business. Sometimes user-interface can be overwhelming for new users. I also faced challenges in starting. Review collected by and hosted on G2.com.

I like the simplicity of chatra its easy to use and isn't intrusive. The free plan is great for getting you started and if you need additional features you can pay for the pro plan which isn't too expensive. Review collected by and hosted on G2.com.

I wish there were more features available on the free plan like the ability to automatically prompt an interaction with a visitor after a certain amount of time. Review collected by and hosted on G2.com.

It integrates in Front and Slack which we use every day Review collected by and hosted on G2.com.

it's a little expensive for the simplicity we need it for Review collected by and hosted on G2.com.