It's been two months since this profile received a new review

Omnichat Reviews & Product Details

Omnichat provides professional chat commerce solutions for a wide range of retailers in Hong Kong, Taiwan, Singapore, Malaysia and the Asia-Pacific region. As the Official WhatsApp Business Solutions Provider and official partner of Meta and LINE, we offer advanced business solutions across social messaging channels (WhatsApp, Facebook, Instagram, LINE and website live chat) with enhanced efficiency, user behaviour analysis and thus remarketing strategy development. With the mission of unleashing the potential of chat commerce through Omni-channel messaging, Marketing automation, Online-merge-offline retailing, Social customer data platform, “Omni AI” that integrated with ChatGPT as well as WhatsApp Catalogue and Payment, Omnichat equips companies to provide a seamless customer journey so as to capture opportunities arising from omni-channel retailing environment. The online-merge-offline sales feature can easily direct visitors from online channels to salespersons at physical stores for follow-up, facilitating conversions and revenue tracking across online and offline. Leveraging ChatGPT, our AI-powered chatbot “Omni AI” serves as a digital assistant of retailers to handle customers' enquiry, recommend products, and facilitate marketing campaign planning. WhatsApp Catalogue and Payment allows retailers to complete the customer journey on WhatsApp, from browsing products, communicating with designated sales, to making purchases, shortening the decision-making and fastening the purchasing process of customers as well as bringing instant income to the merchants. Achieving 300% YoY Annual Recurring Revenue (ARR) growth in the past three consecutive years, Omnichat empowers 5,000+ retail and e-commerce companies, including Watsons, Fortress, Sasa Cosmetic, Lukfook Jewellery, LVMH Group, Mannings, Swire Resources, OSIM, Logitech, Timberland, Tom Lee Music, Vita Green and government departments.

Seller

Omnichat

Discussions

Omnichat Community

Languages Supported

English, Chinese (Simplified), Chinese (Traditional)

Overview by

Lily Yeung

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Perceived Cost

$$$$$

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

Omnichat Media

Omnichat Demo - Omnichannel Message Inbox

Engage with customers anywhere, anytime by managing their conversations from your website, messaging channels like Facebook Messenger, LINE, WhatsApp for better communications and more sales. Integrate Website and Social channels Customer Profile and Shopping Behaviors Team Collaboration with ...

Omnichat Demo - Omnichannel Marketing Automation

Omnichat delivers cross-channel messages automation on your website, and social massaging channels so you can target website visitors and convert them step by step from anonymous visitors, subscribers, known customers then repeat buyers. Cross-channel Subscription Cross-channel Tracking & S...

Omnichat Demo - Omnichannel Sales and Customer Service

Omnichat can support unlimited team members to use a single WhatsApp Business API to do sales and customer services. Support Web & Mobile Apps Support message status such as received or read. Assign teammates to follow up Support user tagging and segmentation Support saved reply All cus...

Omnichat Reviews (26)

G2 reviews are authentic and verified.

Here's how.

Verified User in Retail

Small-Business (50 or fewer emp.)

4/18/2024

"Great solution for online commerce pain-points"

4/5

What do you like best about Omnichat?

it is a sales, marketing, inventory/delivery tracking, messaging platform combined in one.

The customer success team has been a great help and been responsive to enquires. If not for this team, the sytem will be be readily understandable. Review collected by and hosted on G2.com.

What do you dislike about Omnichat?

The interface experience requires some tweaks for more interconnectivity and service language needs correcting.

The commerce/sales tracking section had alot of teething issues at the beginning, which i believe has been rectified since. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

10/16/2024

""The CSM has been truly exceptional—quick to respond, incredibly helpful"

5/5

What do you like best about Omnichat?

Help me manage multi platform in 1 place Review collected by and hosted on G2.com.

What do you dislike about Omnichat?

Don't have remember me function on login Review collected by and hosted on G2.com.

vicky c.

Small-Business (50 or fewer emp.)

11/16/2023

"Exceptional Communication Solution"

3.5/5

What do you like best about Omnichat?

he standout feature of Omnichat is its comprehensive omnichannel support. It consolidates all customer communication channels into one unified interface, allowing us to effortlessly handle inquiries from various platforms like email, live chat, social media, and more. This streamlined approach has significantly improved our response time and customer satisfaction.

Another significant advantage of Omnichat is its robust automation capabilities. The platform offers intelligent chatbots that can handle routine queries, reducing the workload on our support team. The ease of configuring and customizing these chatbots has saved us valuable time and resources while ensuring consistent and reliable customer service.

Furthermore, Omnichat's powerful analytics and reporting tools provide valuable insights into our customer interactions. We can track response times, customer behavior, and overall performance, allowing us to make data-driven decisions and continuously refine our support strategies. Review collected by and hosted on G2.com.

What do you dislike about Omnichat?

While Omnichat offers a multitude of beneficial features, there are a few areas that could be further improved. One aspect that could use enhancement is the learning curve associated with configuring and optimizing the platform. Initially, it may take some time for new users to fully grasp and utilize all the available features. However, with comprehensive documentation and support, this learning process can be overcome. Review collected by and hosted on G2.com.

What problems is Omnichat solving and how is that benefiting you?

Omnichat solves fragmented communication channels, consolidating them into one platform for efficient handling of student and parent inquiries.

It provides multichannel support, accommodating diverse communication preferences and enhancing accessibility for students and parents.

Omnichat offers personalized assistance, automated replies, and valuable analytics, resulting in improved satisfaction, engagement, and stronger relationships with stakeholders. Review collected by and hosted on G2.com.

Verified User in Retail

Mid-Market (51-1000 emp.)

11/9/2023

"A recommeded and powerful tool for maximizing customers' communcation efficiency"

5/5

What do you like best about Omnichat?

Omnichat's WhatsApp Business solutions have delivered astounding open rates, with WhatsApp achieving an impressive 80+% open rate, surpassing the eDM open rate of approximately 40%. The accurate tracking capabilities provided by Omnichat allow us to monitor open rates, click-through rates, and conversion rates of broadcast messages with precision. This invaluable visibility and analytics have greatly enhanced our ability to measure the effectiveness of our communication efforts. Review collected by and hosted on G2.com.

What do you dislike about Omnichat?

Not particularly. I am generally satisfied with the function and support. Review collected by and hosted on G2.com.

What problems is Omnichat solving and how is that benefiting you?

Omnichat simplifies the process of sending promotional messages with coupon incentives to potential customers, eliminating the need for complex setups. The platform's data dashboard allows for easy evaluation of WhatsApp marketing campaign performance, providing valuable insights for optimization.

The set up of automated chatbot reduced our CS response time, and also workload. Customers can select the options and get the answers quickly by

themselves, and they can choose to have a human agent when facing more complicated questions. It’s much convenient and flexible than phone calls, and

supports 24/7. Review collected by and hosted on G2.com.

Eric L.

Small-Business (50 or fewer emp.)

11/16/2023

"Seamless and User-Friendly Experience"

5/5

What do you like best about Omnichat?

Omnichat's scheduling feature allows us to easily schedule and send targeted Broadcast messages to specific groups based on different tags. This functionality has streamlined our communication efforts and improved our targeting capabilities. Highly recommended for effective audience segmentation and messaging. Review collected by and hosted on G2.com.

What do you dislike about Omnichat?

We would like to see more customisation with CRM database integration Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

11/7/2023

"Omnichat is a powerful and reliable tool that effectively integrates all client communications."

5/5

What do you like best about Omnichat?

Omnichat serves as a centralized system that seamlessly connects multiple channels, providing enhanced monitoring and collaboration capabilities. It offers a diverse array of features, such as an intelligent chatbot, broadcasting function, marketing automation, coupon management, and customer survey. Additionally, Omnichat allows for user roles customization, enabling us to tailor the system to meet our company's specific requirements. Review collected by and hosted on G2.com.

What do you dislike about Omnichat?

Take some time to familiarize myself with the chatbot builder. Nevertheless, the Omnicat Account Managers have been incredibly supportive and responsive. They have also assisted us in buidling the chatbot. Review collected by and hosted on G2.com.

What problems is Omnichat solving and how is that benefiting you?

Thanks to Omnichat, we have successfully integrated multiple communication channels. This integration allows back office personnel and managers to effortlessly monitor the conversations and service quality of our frontline staff. Moreover, Omnichat greatly facilitates effective collaboration among different departments, promoting seamless teamwork and efficient coordination. Review collected by and hosted on G2.com.

Morton N.

Mid-Market (51-1000 emp.)

10/31/2023

"This app is incredibly user-friendly and account manager is supportive."

5/5

What do you like best about Omnichat?

This app is incredibly user-friendly and has greatly reduced the amount of customer service effort required. The account manager has been very supportive. I highly recommend this app. Review collected by and hosted on G2.com.

What do you dislike about Omnichat?

There isn't a significant issue, but it would be ideal if they could exclude the off-hour time from the customer service reports. I understand that they are working on improving this aspect. Review collected by and hosted on G2.com.

Lisa L.

Small-Business (50 or fewer emp.)

11/16/2023

"Efficiently Manage Communication Channels Across Multiple Sites with Omnichat"

5/5

What do you like best about Omnichat?

We value Omnichat's chatbot feature for its ability to categorize customers using tags and simplify customer segmentation. This enables us to carry out precise marketing more easily. Review collected by and hosted on G2.com.

What do you dislike about Omnichat?

We would like to see more customisation with CRM database integration Review collected by and hosted on G2.com.

Verified User in Education Management

Enterprise (> 1000 emp.)

6/26/2024

"I can reach a large number of participants by just doing one broadcast, very time effective."

5/5

What do you like best about Omnichat?

Simple to use

Effective

Can reach large number of participants

Prompt customer support

easy to access Review collected by and hosted on G2.com.

What do you dislike about Omnichat?

sometime, the broadcast message, near long time for approval Review collected by and hosted on G2.com.

Jasmine Y.

Small-Business (50 or fewer emp.)

2/25/2024

"Customer Support"

5/5

What do you like best about Omnichat?

Customers need not wait for reply, Chatbot does the job 24/7.

So much time saving! Broadcast message in a easy peasy way! Review collected by and hosted on G2.com.

What do you dislike about Omnichat?

There are some whatsapp limitations to workaround - eg we need to send a template message to allow further action. Review collected by and hosted on G2.com.