Dixa Pricing Overview

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Free Trial

Essential

$39.00

1 Per agent / Per Month

Start to build your customer base with these service essentials.

Growth

$89.00

1 Per agent / Per Month

Delight your customers and increase retention with personalized service at scale.

Ultimate

$139.00

1 Per agent / Per Month

Create lasting customer loyalty with advanced automations and Knowledge-Centered Service.

Custom

1 Per agent / Per Month

Made to suit your needs. Drive better business outcomes with every customer interaction.

Included in all bundles:

Natively-built platform unifying interactions across all channels — social, chat, phone, email, and web — in a single conversation for a seamless experience

Personalize interactions using your own custom cards displaying customer data, insights, conversation history, and preferences

Free platform set-up to find the optimal fit for your business

AI-optimized Knowledge Base for customers to enjoy better self-service experiences, managed through a Knowledge Management System

Scale profitably with seasonal agent packages to meet demands

Use customer history and context to match customers with the right agent

Optimize the customer experience in a drag-and-drop flow builder to route each conversation to the right agent

Dixa has 4 pricing editions. A free trial of Dixa is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for Dixa is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Dixa must be conducted with the seller.

*Minutes sold separately.

Pricing information was last updated on October 10, 2024

Top-Rated Alternatives

Zendesk for Customer Service

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Dixa Alternatives Pricing

The following is a quick overview of editions offered by other Conversational Support Software

Zendesk for Customer Service Support Only (Team)	$19.001 user per month billed annually	Integrated customer support Email & social media Web widget & mobile SDK Pre-defined business rules Essentials card Interaction history
Kustomer Enterprise	Starting at $89.001 User Per Month	Essential CX tools for growing teams— powerful, affordable, and built to scale Conversational Timeline Tasks and Automations Data & File Storage Standard and Custom Reports Omnichannel Capabilities And more... Show More
Fin by Intercom Fin with your current helpdesk	$0.991 Resolution	Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked. Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more. Set up in under an hour Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more Customizable tone and answer length Takes action to update external systems Transfers to agents directly in preferred Inbox Show More

Various alternatives pricing & plans

Free Trial

Pricing information for the above various Dixa alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.

Dixa Pricing Reviews

(2)

Bailey A.

Head Of Customer Care

Mid-Market (51-1000 emp.)

1/16/2025

"It's difficult to envision a future where Dixa isn't a core part of my CX philosophy."

4.5/5

What do you like best about Dixa?

Imagine every pain point you've experienced with Intercom, Zendesk, or similar platforms—now remove them. That’s Dixa. It’s agent-friendly, management-friendly, and provides easily digestible data, perfect for those with little time to spend formatting. Their support team is outstanding; they don’t just offer assistance but genuinely care about the success of your team. Review collected by and hosted on G2.com.

What do you dislike about Dixa?

I do wish they offered 24/7 technical support—being a bit of a night owl, that would be a game-changer! Review collected by and hosted on G2.com.

Jeppe K.

Kundeservicechef / Customer Service Manager

Mid-Market (51-1000 emp.)

5/14/2025

"Terms of contract is outdated for a software company in 2025"

1/5

What do you like best about Dixa?

The software operates reliably and provides a user-friendly interface that is straightforward to navigate. The consolidation of all communication channels into a single platform has notably improved efficiency for customer service representatives. Furthermore, the support provided by Dixa has been exemplary, with prompt and accessible assistance readily available when required. Review collected by and hosted on G2.com.

What do you dislike about Dixa?

A software company operating in 2025 that enforces a one-year contract commitment, along with a three-month notice period for termination, appears to be adhering to an outdated business model. Similarly, the requirement to pay for a minimum of six agent licenses—regardless of actual usage—lacks flexibility and poses a challenge for businesses like ours that experience significant seasonal fluctuations. Additionally, the pricing structure for telephony services is no longer in line with current market standards. Charging per minute for incoming calls is, in our view, a dated practice that has largely been replaced by predictable, flat-rate pricing models. Review collected by and hosted on G2.com.