I like Deskpro a lot because it just works really well. The HTML-based editor is really, really good and allows you to paste or insert images into the ticket, which is great. Even if you do lose your connection, when it comes back, everything you've typed, even that you haven't yet saved, is still right there on the page, which is really good.

Coming from a different customer support ticket system that used Oracle, DP has been so much friendlier. There have been issues, but their team has been great in listening, working with us, and correcting them in a reasonable time frame (dependent upon the priority and impact of course). I am not a manager and do not have full access to all the configuration options, but what I do have access to is far more than "basic". I can create my own workflows, macros, templates and much more. It allows each user their own viewing options - everything down to which direction the email threads appear.

All the information I need is available and my supervisor can contact me easily