# LiveCaller Reviews **Vendor:** LiveCaller **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.5/5.0 **Total Reviews:** 18 ## About LiveCaller Lack of communications channels on websites results in customer churn, low satisfaction rate and minimal to zero customer success, in addition potential value of one-click voice calls for businesses across industries is huge, so LiveCaller basically solves those issues by offering all in one solution, that combines different communication channels (Web-Call, Chat, Callback, Social Messaging Apps) into a single platform. ## LiveCaller Reviews ### 1. LiveCaller great communication tool **Rating:** 4.0/5.0 stars **Reviewed by:** Nicolas G. | Productor multimedia, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2024 **What do you like best about LiveCaller?** What I liked most about LiveCaller is that it allows me to unify calls, chat, co-browsing, and other channels into a single control panel, simplifying the management of my clients. It seems very powerful to me for optimizing customer service and communication strategies. Although I haven't thoroughly tested all its features yet, the central idea is promising. **What do you dislike about LiveCaller?** So far, it seems like a good application to me. I would like them to integrate more functionalities such as AI integration and the possibility of integrating with APIs. **What problems is LiveCaller solving and how is that benefiting you?** Improve customer service management and productivity. By having all communication channels in one place, I can access a complete history of customer interactions, which makes personalized attention and problem resolution easier and more efficient. Additionally, the centralization of information allows me to save time. ### 2. great product **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek s. | IT Technical Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2024 **What do you like best about LiveCaller?** the best thing about livecaller is it combines different communication channels such as Chat, Call, Callback, Social Messaging Apps into single platform **What do you dislike about LiveCaller?** the main drawback about livecaller is If you need to manage communication on the go, there is no application for it.price is little bit higher then other software **What problems is LiveCaller solving and how is that benefiting you?** it improve communication and provide better customer service.and co-browsing allows screen sharing that is helpful in resolving other person/costumers issues. ### 3. This has help me communicate and understand the type and details of the Web visitors **Rating:** 4.5/5.0 stars **Reviewed by:** Abhishek H. | Cloud Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about LiveCaller?** Easily accessible and simple to install and Integrate Dashboard and provides easy way to communciate with the Web visitors and also makes more engagement possible. The chat feature makes this very impactive. **What do you dislike about LiveCaller?** The Deletion of the data has to be made simple and easier for the user. **What problems is LiveCaller solving and how is that benefiting you?** Live Chat has helped us to engage with our clients in a better way and also understand the trend and type of users who are pulled to our website. ### 4. A great value for the money! **Rating:** 4.0/5.0 stars **Reviewed by:** Lloyd P. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2024 **What do you like best about LiveCaller?** Very easy to configure and implement. The customer service is also very responsive **What do you dislike about LiveCaller?** I wish it had some AI integration so we can configure chat bots **What problems is LiveCaller solving and how is that benefiting you?** Being able to provide customer support for all of my businesses ### 5. Your customers are in good hands **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2023 **What do you like best about LiveCaller?** it is a complete solution, especially dashboard, co-obrowing and options related to customer service via chat. **What do you dislike about LiveCaller?** If there are any, I haven't come across them yet. **What problems is LiveCaller solving and how is that benefiting you?** It allows me to help customers in the store easily and effectively. ### 6. A Great Way to use as Communication link between Business and Clients **Rating:** 4.5/5.0 stars **Reviewed by:** Amr E. | Marketing Intern, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2023 **What do you like best about LiveCaller?** Deployment of the platform is quick and easy. The support team of the software is active, as well it is very user-friendly. One dashboard provides access to multiple channels, which is fantastic and makes the process easier. I value the call-specific data, which include duration and an easy method to gather client comments. **What do you dislike about LiveCaller?** I did not face any issues with my team while using it, as the support helped us as long as we inquired about any details. The interface needs more enhancement but is currently acceptable due to the facilities and options it provides for clients and businesses. **What problems is LiveCaller solving and how is that benefiting you?** Interaction between clients and businesses is critical to satisfying customers; that is why we worked with LiveCaller. We did not find analysis for Customer chats and calls as LiverCaller Analysis as it measures how happy they are and how the experience was. ### 7. Everything i Need for my business **Rating:** 5.0/5.0 stars **Reviewed by:** Francesco P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2023 **What do you like best about LiveCaller?** LiveCaller is a game changer for my business. It's amazing the opportunity to have a multichannel chat integrated and co-browsing feature. The design is also really comfortable! **What do you dislike about LiveCaller?** Other integrations will increase the capability of the software for sure, but the team is on fire and i'm sure they'll release a lot of features in the next months **What problems is LiveCaller solving and how is that benefiting you?** An integrated solution for my business with the top featur of co-browsing ### 8. An all-in-one platform **Rating:** 5.0/5.0 stars **Reviewed by:** Juan R. | CEO & Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 31, 2022 **What do you like best about LiveCaller?** Honestly, I had been looking for options where we could serve our visitors in real time. In addition, that it gave us the option of integrating it with telegram and facebook. It has been a great experience. **What do you dislike about LiveCaller?** Personally, for us as a start-up company, it has been an option that helps us in our day-to-day care activities. Your support is very good. I don't think I have something I don't like. **What problems is LiveCaller solving and how is that benefiting you?** Direct contact and control of our communications with the generation of opportunities within our website. So our business opportunities have increased. ### 9. easy to use customer facing instant credibilty tool **Rating:** 4.0/5.0 stars **Reviewed by:** Anthony L. | Founder RapidWebResults, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2022 **What do you like best about LiveCaller?** I was up and running within 5 minutes and found the interface extremely easy to navigate. The widget that is create is aesthetically very pleasing and looks user friendly **What do you dislike about LiveCaller?** I want LiveCaller to have a mobile app, so I am not tied to my computer to use its functionality. Having said that, it is early days fir testing and what is there works extremely well. **What problems is LiveCaller solving and how is that benefiting you?** In my opinion, the ability to greet customers online when they are in the middle of their purchasing decision is a huge advantage. Trust is everything and will only increase as time goes by. ### 10. Great Customer Support Product with Tons of Potential **Rating:** 4.0/5.0 stars **Reviewed by:** Roland A. | Author: Who and Why You Are: All you need to remember, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2022 **What do you like best about LiveCaller?** The chat and call features work well. The co-browsing feature is a game-changer for SaaS companies like mine - and the benefit of not having to send a Zoom invite, Google Meet invite, or something else is worth it. So far, I like the analytics available for each call, including duration and a simple way to collect customer feedback. **What do you dislike about LiveCaller?** The main issue I ran into is the widget does not show up within my application when installed as instructed. We're still figuring this out. Also, I would like to delete calls, chats, and review data I collected during testing and haven't found an easy way to do that yet. **What problems is LiveCaller solving and how is that benefiting you?** I got LiveCaller as a fast and easier way to provide support to my SaaS customers. This is better than having to send a Zoom invite, Google Meet invite, or something else. ### 11. Best in web call **Rating:** 5.0/5.0 stars **Reviewed by:** Steephen P G. | Tax Associate, Enterprise (> 1000 emp.) **Reviewed Date:** January 29, 2023 **What do you like best about LiveCaller?** It is easier and faster than other web call services and also use live chat and co browse no matter where the location is and that is a helpful thing in web calling **What do you dislike about LiveCaller?** It takes time to adjust with the system because we often use the typical ones and switching to live caller takes some time and otherwise it is really good and hassle free. **What problems is LiveCaller solving and how is that benefiting you?** Web call is made enriched and time worthy because a whole lot of learning can be done and discussed while video calling and the encryption is also there so no issues ### 12. Great app and very useful **Rating:** 4.5/5.0 stars **Reviewed by:** Praveen M. | Growth Marketing Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2023 **What do you like best about LiveCaller?** The platform is simple to deploy and the support team is responsive. Its user-friendly interface allows access to multiple channels through one dashboard, making the process more efficient. I appreciate the detailed call data, including duration and a convenient way to gather client feedback. **What do you dislike about LiveCaller?** We did not encounter any problems while using the software, as the support team was available to assist us with any questions. **What problems is LiveCaller solving and how is that benefiting you?** The platform enables us to have direct control over our communications and generates leads through our website, resulting in an increase in business opportunities. ### 13. A very handy tool for customer service reps **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2023 **What do you like best about LiveCaller?** LiveCaller became a very handy tool to keep a track of service complaints and renew policies for clients in real-time by calls and sending reminder notifications **What do you dislike about LiveCaller?** To be honest there was no inconvenience that was caused to the agents who were given an opportunity to try out LiveCaller when they had initially introduced it only to a set of agents and they also had a complaints team that we could reach out to who solved the issues with a quick TAT. **What problems is LiveCaller solving and how is that benefiting you?** Helped in connecting to the clients to resolve their issues and close tickets, to sell and upgrade insurance policies, it also offered a wide range of features and customisation options that helped to get context before interacting with the client. ### 14. Great app for calls via website **Rating:** 5.0/5.0 stars **Reviewed by:** Hans C. | P, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2022 **What do you like best about LiveCaller?** The app allows our web domains to easily do live calls to customers and team members. It seamlessly provides direct access to the visitors to our website for any enquiries they might have. **What do you dislike about LiveCaller?** Nothing. The app works well and is a good integration. Perhaps one issue is that the cross-platform notifications are not immediate due to certain integration issues so it takes some time for the notifications to appear in the dashboard. **What problems is LiveCaller solving and how is that benefiting you?** Direct communication is an important asset for engagement with our customers. Having LiveCaller enables us to reach out and speak to them in the various ways of communication - web chat or web calls. ### 15. Perfect solution to make it easy for website visitors to contact you. **Rating:** 5.0/5.0 stars **Reviewed by:** Paul V. | Review Marketing Consultant & SEO Content Writer **Reviewed Date:** September 06, 2022 **What do you like best about LiveCaller?** It's super user-friendly, and the support is great. I had several questions, and I got a response immediately. Also, when I needed a quick fix, they helped me out right away. Finally, the software works flawlessly, and I like the different available options. It's ideal to use on my landing pages. **What do you dislike about LiveCaller?** There isn't much I dislike. Compared to similar software, there is room to expand with more advanced features/customiziation, but this isn't a must. It's already good as it is. **What problems is LiveCaller solving and how is that benefiting you?** LiveCaller makes it easy for my website visitors to contact me. I use the live chat and callback function, but a live call is also an option. I like that everything is within one software, plus it's super user-friendly and easy to install/customize. ### 16. One place to connect to your customers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2023 **What do you like best about LiveCaller?** Having the Omni channel inbox, which combines communications from different messenger platforms into a single dashboard. They also provide training and a wide range of support. **What do you dislike about LiveCaller?** Nothing to complain about so far, waiting for the new features they might introduce. **What problems is LiveCaller solving and how is that benefiting you?** It is a web-based tool that can connect to your customers via various channels, such as web calls, real-time messaging, and third-party applications. Administrators can monitor, measure, analyse and visualise key performance indicators, response time, chat duration, average conversations per day, client satisfaction rates, and other metrics on a centralised dashboard. ### 17. A solid and simple to use platform! **Rating:** 4.0/5.0 stars **Reviewed by:** Chinmay Verlekar P. | Senior Key Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2023 **What do you like best about LiveCaller?** A platform that is well-organized, with an effortless structure that makes it easy for us to follow along with and with excellent assistance. **What do you dislike about LiveCaller?** New functions are added regularly, so have to be very sure before using them. **What problems is LiveCaller solving and how is that benefiting you?** Communicating with clients has be come easier, with all channels visible on the dashboard. ### 18. livecaller **Rating:** 4.0/5.0 stars **Reviewed by:** Nelo G. | IT Support Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2021 **What do you like best about LiveCaller?** Communicating with friends and family has been easier with this one because it offers a wide variety of features. One thing notable is it is user-friendly wherein many users would find themselves enjoy the application itself. thumbs up to the developer behind this wonderful application. **What do you dislike about LiveCaller?** There are times that the calls and chats seems to drop in some way or another but it doesn't really affects the all over quality of the conferencing. still good so no worries **Recommendations to others considering LiveCaller:** try the app for your self, you wont be disappointed. **What problems is LiveCaller solving and how is that benefiting you?** as i said earlier it is quite convenient to use this application as a medium of communication. the developers behind this did a wonderful job. very helpful in communicating with love ones and friends as well as business meetings, ## LiveCaller Discussions - [What is LiveCaller used for?](https://www.g2.com/discussions/what-is-livecaller-used-for) - [View LiveCaller pricing details and edition comparison](https://www.g2.com/products/livecaller/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+12%3A34%3A28+-0500&secure%5Bsession_id%5D=569be333-88aa-438d-8331-9d9a908d6096&secure%5Btoken%5D=7471e508dc911094b45757233f6fcee789c701769c04d7ed756c6e34246a2113&format=llm_user) ## LiveCaller Features **Administration** - Access Control - Web Page Navigation - Real Time Assistance **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Security** - Data Security - Data Masking ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles ## Top LiveCaller Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,451 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,309 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,930 reviews)