CINNOX Reviews & Product Details

CINNOX is developed by a telco M800 which provides DID, ITFS and SMS service, etc. Traditionally, we can only rely on PSTN to make an off-net call to communicate between customers and us.

After having CINNOX, our customers and us can cross-communicate between on-net and off-net; our customers can chat with us through a widget on our corporate website or use a direct web link. Moreover, it can integrate with the most popular social media platforms such as WABA, Facebook Messager, WeChat or other third-party platforms. So, our customers can also contact us through their favorite social media.

We can handle most inquiries on a single platform, especially during the pandemic. We do not need to make some changes on our PABX to set call forwarding and avoid disclosing our personal phone number. We only need a web browser or mobile app. Furthermore, CINNOX provides APIs for us to achieve different management, operation or reporting tasks, such as sending bulk SMS from a template or generating various kinds of reports. Review collected by and hosted on G2.com.

The system design of CINNOX may focus on marketing or sales, so the handler can only access their inquiries. If this platform is for the CS department, they cannot access all queries. So, it is recommended to make the platform more flexible. A particular profile will be applied after updating the organization's industry field, selecting a predefined department/team field, and adding more user roles and permissions. Review collected by and hosted on G2.com.

We are a company selling herbal supplement and aromatherapy products and we use cinnox to help with our customer support. We promote our products and communicate with our customers using multiple channels including Facebook, DID number and wechat. With Cinnox, I can manage e customers inquiries all in one platform which is very time saving and convenient!

I also use cinnox to communicate with my oversea supplier as I can make international call in a good rates using Cinnox! I will recommend it to any companies who want to manage customer inquiries and do business international communication more easily! Review collected by and hosted on G2.com.

I think it is good in general, I haven't found anything I don't like yet. Review collected by and hosted on G2.com.

Cinnox provide a consist support team in case of any exceptions and their product team are willing to partner closely with us to ensure our needs are met. A clear product roadmap would enable us to plan ahead that impact our digital business strategy as a whole. Review collected by and hosted on G2.com.

It would be great to come with function that enable us to do auto routing with chatbot features by default. Review collected by and hosted on G2.com.

I really like the fact that CINNOX offers a customer-friendly digital ecosystem with features such as a web link feature to start a live chat session or a web call directly from our customers, who previously served them. This makes it much easier for them to get answers quickly and conveniently without having to wait on hold while they figure out who they need to speak with. Review collected by and hosted on G2.com.

limit spacing for text messaging on mobile phone. Review collected by and hosted on G2.com.

I think the unified way to connect with the customers is the way to go. It's very important to engage the customers in the ways they would like to connect, not the other way around. Review collected by and hosted on G2.com.

Not much, but if I have to think of one, it will be the data and handling of the conversations are all handed over to CINNOX, I'm more inclined to use CINNOX if they have APIs that I can integrate with our system. Review collected by and hosted on G2.com.

Omni channel communication combine all communication channel in one single platform Review collected by and hosted on G2.com.

The omni channel platform license is not cheap, hope the price can be reduced Review collected by and hosted on G2.com.

Clean and Clear UX/UI. Easy to set up and use. Review collected by and hosted on G2.com.

They are not supporting ChatGPT at the moment. Review collected by and hosted on G2.com.

Providing Service (Toll Free) are OK Review collected by and hosted on G2.com.

Supporting hotline unreachable sometimes Review collected by and hosted on G2.com.

I like that the platform is very user-friendly, and the features are not overly cluttered. It is simple to navigate with a good interface, and also very importantly, easy to install the software by anyone in the company. The platform provides a multi-purpose communication tool that can be used for customer meetings and team collaborations. I also like that CINNOX offers toll-free numbers that you can use to receive all your calls and manage your records more conveniently within the dashboard. You can also upgrade to gain the feature to send and receive SMS. I heard that QR codes can be scanned for convenience by customers, to avoid filling in particulars. I've not tried this feature though and will be glad to do so. The video and audio are also excellent. Overall, a good platform to stay connected with your customers and colleagues. Review collected by and hosted on G2.com.

I've not thoroughly explored the platform, however, I felt that the product demo could be well elaborated with an eloquent presentation. Not that it is a showstopper or anything, ultimately, the platform is incredibly easy to understand and utilize. Review collected by and hosted on G2.com.

1. Immediate customer support; 2. Simultaneous support for handling voice/text inquiries; 3. Feature-rich (chat and call links and QR code/CINNOX mobile app/virtual number) Review collected by and hosted on G2.com.

The interface and operational logic are not very intuitive, requiring time to understand and become familiar with. Although there are many features, they can be overwhelming for beginners. Review collected by and hosted on G2.com.