As a Chat product, Velaro ticks all the right boxes.
It does cover all our needs.
It has a full web and a mobile optimized chat.
It allowed us to skin the chat window as per our needs.
The team from Velaro worked closely with us during the implementation phase and as a part of any support need that we had.
I know Velaro works hard to make sure that there are no issues.
But if they find an issue that could potentially impact us, I would like a pro-active email communication.
We use them for our onsite chat. We have proactive chat and customer initiated chat.