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Velaro Reviews & Product Details

Velaro helps you connect with customers across every stage of their journey through one unified platform. From live chat and AI-powered chatbots to SMS, WhatsApp, Messenger, email, and voice channels like IVR, you can manage all conversations from a single workspace without switching tools. Whether you’re supporting customers, qualifying leads, or answering sales questions, Velaro gives your team the speed, context, and automation needed to deliver faster responses and stronger experiences. AI Chatbots and Automation Automate routine interactions with AI chatbots trained on your documents, URLs, and knowledge base articles. These chatbots can handle open-ended questions, follow guided workflows, or hand off to live agents when needed. Specialized AI agents can focus on specific topics like billing, onboarding, or product returns. This hybrid approach keeps customers engaged while freeing your team for higher-value work. Workflow Builder Map customer journeys visually and build automation logic without coding. Set conditions, triggers, and actions to guide interactions from first contact through follow-up. Workflows can be tailored for lead capture, self-service, proactive messaging, or case management, ensuring every step aligns with your business process. Unified Inbox Across All Channels Manage every interaction from live chat, SMS, WhatsApp, Messenger, and voice, from one central inbox. Agents see the full conversation history, contact details, and integrated tools to respond quickly with complete context. AI writing assistance helps maintain speed and consistency in replies. Built-in Ticketing and Case Management Turn any conversation into a tracked ticket and follow it from first contact to resolution. Link tickets to customer records, track status, and manage assignments. Reporting provides insight into performance trends so you can continuously improve support delivery. Feedback Tools Collect insights with pre- and post-chat surveys. These tools make it simple to stay connected and understand customer needs in real time. Integrations and API Access Velaro integrates with CRMs like NetSuite, Microsoft Dynamics, and other business systems to keep records synchronized. Open API access supports custom connections to fit your workflow. Security and Compliance Velaro is built with privacy and data security in mind, including encryption, access controls, and compliance-ready features to meet industry regulations. Why Velaro? With Velaro, you don’t just manage conversations, you create consistent, connected experiences across every channel. By combining AI, automation, and real-time support tools, you can respond faster, personalize every interaction, and keep your team focused on what matters most: building stronger customer relationships.

Seller

Velaro

Languages Supported

English

Product Description

Better engage your customers and other website visitors, increase online sales conversions, improve the efficiency of your customer service teams, and strengthen your brand.

Overview by

Andrea Granados

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Perceived Cost

$$$$$

View More Pricing Information

Top-Rated Alternatives

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Velaro Media

Manage conversations from chat, SMS, voice, and messaging apps in one place, complete with conversation history, contact details, and interaction notes so your team responds with accuracy and speed.

Velaro Demo - Build and Train Your AI Chatbot

Design your AI chatbot from the ground up, set instructions, choose the LLM model, and train it with your own documents, URLs, and knowledge base content for responses that reflect your brand.

Velaro Demo - Design Customer Journeys with the Workflow Builder

Create automated workflows that guide conversations from first contact to follow-up. Set triggers, actions, and conditions visually to manage tasks like lead capture, routing, and proactive outreach, no coding required.

Customize your website chat window to reflect your brand’s style. Adjust colors, fonts, and layouts, set welcome messages, and choose interaction options so every conversation feels consistent with your brand and guides visitors toward the right next step.

Velaro Demo - Keep Customer Data in Sync Across All Systems

Connect Velaro with CRMs like NetSuite, Microsoft Dynamics, and Accela, plus other business systems, to keep every record up to date. Sync customer details, conversation history, and case updates automatically, so your team always works with real-time information without switching between tools.

Velaro Reviews (17)

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Svetozar H.

Sales

11/25/2021

"Chat is what you expect, nothing more, nothing less. Translation service has been quite good."

4/5

What do you like best about Velaro?

The software does what is expected of it and achieves minimum expected to conduct client chat Review collected by and hosted on G2.com.

What do you dislike about Velaro?

The software on the agent side a bit clunky(UI is lacking) and the fact that they use a computer web browser(chrome or simular) based app instead of a full installation file is not great. Review collected by and hosted on G2.com.

Tim B.

Customer Concierge

Mid-Market (51-1000 emp.)

6/25/2019

"Just OK chat client"

2.5/5

What do you like best about Velaro?

The editable canned responses are very useful. Review collected by and hosted on G2.com.

What do you dislike about Velaro?

The notifications are not reliable, often I'll have a chat and not realize it. Review collected by and hosted on G2.com.

César Alejandro M.

Fotógrafo

Design

Small-Business (50 or fewer emp.)

7/12/2016

"Its good."

2.5/5

What do you like best about Velaro?

I think it is good the app , very complete but compared against rivals like Zendesk Live Chat or stays too short for my taste, can be improved . Review collected by and hosted on G2.com.

What do you dislike about Velaro?

I start first by the interface because it is a bit complicated for an average user , I do not like the delay between messages that because we only use 2 weeks and I lost several customers. Review collected by and hosted on G2.com.

Recommendations to others considering Velaro:

For the love of god , adjust the delay in messages , and add a plugin to add my fanpage fb chats me how much and manage them from the same place . Review collected by and hosted on G2.com.

What problems is Velaro solving and how is that benefiting you?

Design a new user interface simpler and fix the problem of delay between messages.. Review collected by and hosted on G2.com.

Response from Kelly Stratton of Velaro

edit

Hi there,

I'm sorry you had a negative experience. We appreciate your feedback and are continuously working to improve our product.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

8/9/2016

"Velaro"

2.5/5

What do you like best about Velaro?

Velaro allows interactions with customers using desktop and mobile platforms. Easy to engage and communicate with customers. Review collected by and hosted on G2.com.

What do you dislike about Velaro?

Some features and customizations can seem overwhelming, which requires some training. Review collected by and hosted on G2.com.

George L.

Call Center Manager

Banking

Mid-Market (51-1000 emp.)

4/2/2015

"Velaro LIve Chat has helped MSGCU communicate with more members through increasing our efficiency"

5/5

What do you like best about Velaro?

Velaro's live chat solution is virtually always online. In just less than two years since we implemented, downtime has been extremely minimal. Their service has proven to be overwhelmingly reliable. Also the customization of the delivery of live chat presentation allows us to brand our messages to our membership to reflect current marketing campaigns, providing the opportunity for an increase in sales opportunities. Review collected by and hosted on G2.com.

What do you dislike about Velaro?

At this time, there isn't anything to dislike. Recently, we decided to increase our number of licenses and Velaro was very accommodating to provide us with pro-rated pricing to assist in keeping our regular billing in line with our original contract terms. I found this very helpful. Review collected by and hosted on G2.com.

Recommendations to others considering Velaro:

Take your time to view a demo and ask the questions you want answered. Their sales team is very flexible as it relates to contract terms and requirements. Their support team is very responsive for assistance in setting up customization and report tools. Review collected by and hosted on G2.com.

What problems is Velaro solving and how is that benefiting you?

Due to increased call volume in a short period of time, wait times has increased on inbound phone calls. Having Live Chat available during our normal business hours has allowed us to assist more members, more efficiently. Member feedback as been overwhelmingly positive since the time of launch in May 2013. Review collected by and hosted on G2.com.

Sarah Y.

Digital Media Specialist

Apparel & Fashion

Mid-Market (51-1000 emp.)

4/1/2015

"Velaro is great software at a great price."

5/5

What do you like best about Velaro?

What I like best is the ease of use both from a customer service standpoint and an administrative standpoint. It was very easy to customize to match the look of our website and adding a picture of the customer service representative gives our customers that feeling that they are talking to a person that cares. Our customer service representatives use the application on their desk tops. It allows them to complete other tasks while waiting for the next chat, because it gives them a blinking visual cue when a customer needs to chat. The reporting tool has been extremely helpful in showing management how many customers we are serving and the resulting conversions. Review collected by and hosted on G2.com.

What do you dislike about Velaro?

We have not found anything that we disliked about the Velaro software. There have been pieces that required more training, and our Velaro partners have been very willing to take the time to train us properly and answer questions when needed. Review collected by and hosted on G2.com.

What problems is Velaro solving and how is that benefiting you?

Today, we are reaching customers that have questions about our website and products that may not have the time to call into our call center. They are receiving immediate service and that has resulted in conversions. We have helped everyone from grandparents who are nervous about using to the internet to those who need sizing information. Velaro has made our customers feel very connected to our website and our brand. Review collected by and hosted on G2.com.

Mauricio D.

President

Information Technology and Services

Mid-Market (51-1000 emp.)

4/1/2015

"Review for Velaro integration with Dynamics CRM"

5/5

What do you like best about Velaro?

We were looking for a solid chat component that integrates with Dynamics CRM. Velaro was the best choice in the market. The implementation has been smooth and their technical support department has been answering all our questions in a timely manner. We like the fact that it is enterprise-level and that it integrates seamlessly with our preferred CRM platform. Review collected by and hosted on G2.com.

What do you dislike about Velaro?

We had minor issues with the initial search configuration, but the technical team helped us get it working properly. Review collected by and hosted on G2.com.

Christopher B.

General Manager

Marketing and Advertising

Mid-Market (51-1000 emp.)

3/24/2015

"Great Experience, Easy to Use, Easy to implement"

4/5

What do you like best about Velaro?

There are a number of things about Velaro chat I like. I would have to start with the ease of implementation. The code is very easy to apply to your site and the support team is always just one click away. I also like that Velaro offers both a client and web based version. We implemented the solution about a year ago and haven't looked back. Review collected by and hosted on G2.com.

What do you dislike about Velaro?

The user license structure is named not concurrent. Meaning if you have two licenses and your name two users, regardless of their status (logged in or not) you cannot add any more users. Review collected by and hosted on G2.com.

Recommendations to others considering Velaro:

Great Company, work very well with you. Review collected by and hosted on G2.com.

What problems is Velaro solving and how is that benefiting you?

We are a customer service solution provider and needed to be able to provide online retail customer service for multiple companies. We were using a home grown version but found it difficult to support and keep current. Velaro takes all those headaches away. Review collected by and hosted on G2.com.

Rock R.

Consumer Relations Manager

Food Production

Mid-Market (51-1000 emp.)

3/24/2015

"Gives your customers another reliable way to reach you"

5/5

What do you like best about Velaro?

The online control panel & reporting features are top-notch, and the Velaro support team answers all questions / concerns quickly and thoroughly. Review collected by and hosted on G2.com.

What do you dislike about Velaro?

My only thought is that some of the reporting features are not included in the basic configuration. Review collected by and hosted on G2.com.

Recommendations to others considering Velaro:

Sign up for a live demo, and feel free to compare features and pricing with other vendors. Review collected by and hosted on G2.com.

What problems is Velaro solving and how is that benefiting you?

The Velaro Live Chat solution has allowed us to provide another avenue of contact for our valued consumers. People who may not pick up a phone with questions, comments, or complaints are now able to reach us... which allows our staff to build loyalty with this group of consumers. Review collected by and hosted on G2.com.

Omar B.

Interactive Marketing Manager

Insurance

Mid-Market (51-1000 emp.)

4/2/2015

"Good Customer service and knowledgeable agents "

4.5/5

What do you like best about Velaro?

What I like best is that they were able to find a solution to a routing problem no other company could do efficiently. We have had such a great success using this tool in our website that our online sales have doubled this past year. It's very user friendly for both customer and agent. Review collected by and hosted on G2.com.

What do you dislike about Velaro?

The reports tool could use an update but nothing bad to say about the system itself Review collected by and hosted on G2.com.