# ZaZaChat Reviews **Vendor:** ZaZa Network **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.7/5.0 **Total Reviews:** 18 ## About ZaZaChat ZaZaChat is a Complete Help Desk Software for e-businesses ## ZaZaChat Pros & Cons **What users like:** - Users find the **live chat functionality** of ZaZaChat useful, facilitating seamless and professional customer interactions. (1 reviews) - Users find the **ease of use** of ZaZaChat refreshing, making it simple for newcomers to start engaging quickly. (1 reviews) - Users find ZaZaChat's **easy communication** invaluable, noting its professional look and user-friendly deployment for everyone. (1 reviews) - Users find the **easy setup** of ZaZaChat convenient, allowing for a seamless start and professional interaction experience. (1 reviews) - Users find ZaZaChat to be **intuitive and easy to use** , enhancing their engagement in live customer conversations. (1 reviews) - Users appreciate the **clean and professional interface** of ZaZaChat, enhancing usability and user experience. (1 reviews) **What users dislike:** - Users find the **slow loading** times frustrating, especially when updates take longer than expected. (1 reviews) - Users find that **updates take longer than anticipated** , which can be frustrating and disrupt their experience. (1 reviews) ## ZaZaChat Reviews ### 1. ZaZaChat is a cut above the competition! **Rating:** 5.0/5.0 stars **Reviewed by:** Lori T. | Claims Adjuster, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2024 **What do you like best about ZaZaChat?** ZaZa Chat was very easy to deploy and easy to grasp for new users. It is very professional in appearance and the live conversations with customers was useful. **What do you dislike about ZaZaChat?** There was not much I disliked. The only thing that comes to mind is updates took longer than anticipated which was annoying. **What problems is ZaZaChat solving and how is that benefiting you?** ZaZaChat is solving the past issues involved in live conversations with customers. It's very proficient and easy to understand which makes training new employess very quick and easy. ### 2. It’s easy to set up app best for chatting **Rating:** 5.0/5.0 stars **Reviewed by:** Saran A. | Application Development Analyst, Consumer Goods, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about ZaZaChat?** It has a clean interface and it looks professional on our site and I love that it has desktop notifications. **What do you dislike about ZaZaChat?** Nothing really, it works really good and we have what we need. **What problems is ZaZaChat solving and how is that benefiting you?** We used it to set up an online chat for support in our website and its nice to be able to set up agents and monitor the interactions. ### 3. Propitious software to perform advanced tracking on incoming customer requests **Rating:** 5.0/5.0 stars **Reviewed by:** Patrice F. | Product marketing & strategy manager, Consumer Goods, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about ZaZaChat?** The system was easy to deploy and configure. It keeps track of all pertinent client behavior. Ticket reports and statistics are quite good. Furthermore, it offers robust integration support and scalability. **What do you dislike about ZaZaChat?** I did not encounter any real problem in the use of ZaZaChat and nothing I did not enjoy. **What problems is ZaZaChat solving and how is that benefiting you?** It makes support data easy to understand on the dashboard. Easy to track customer queries. Also, case number is generated once we log a case. ### 4. Well organized platform for customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Dianne R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about ZaZaChat?** I really like the instant Live conversation with my customers. I like the simplicity of accessing and using the various possible shortcuts in no time. **What do you dislike about ZaZaChat?** There's nothing I've found that doesn't work or works wrong. **What problems is ZaZaChat solving and how is that benefiting you?** Breaks the barrier of having to buy or code a chat app. Follow-up of customers from the live website. Provides vital analytical data for marketing. ### 5. Best software to filter tickets, mark them open, hold or closed **Rating:** 5.0/5.0 stars **Reviewed by:** Mina T. | Senior Customer Success Manager, Machinery, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2024 **What do you like best about ZaZaChat?** The clarity of the interface makes accessing clients history very easy. On top of that, the support provided by ZaZaChat is excellent. **What do you dislike about ZaZaChat?** I did not find it a complicated or difficult tool to use. My experience has been satisfactory. **What problems is ZaZaChat solving and how is that benefiting you?** We can talk in real time with various companies or people and we tract metrics like response time, ticket volume and customer satisfaction. ### 6. The workhorse I was looking for in my department **Rating:** 5.0/5.0 stars **Reviewed by:** Elizandra S. | Customer Program Manager, Renewables & Environment, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about ZaZaChat?** It is very good for dealing with live tickets as it allows me to distribute tickets to several people in the company. **What do you dislike about ZaZaChat?** Nothing that I like less, ZaZaChat is quite simply a very profitable software. **What problems is ZaZaChat solving and how is that benefiting you?** Keeps a database of all our customers and their conversation history. ### 7. Handy tool to dispatch tickets and easily follow their evolution **Rating:** 5.0/5.0 stars **Reviewed by:** Susie G. | Account Manager, Mechanical or Industrial Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about ZaZaChat?** Ability to merge tickets help in merging tickets from the same client into one place and solve it right away. **What do you dislike about ZaZaChat?** As such of now, there is no such thing I like least, but they have to improve on integrations. **What problems is ZaZaChat solving and how is that benefiting you?** Makes ticket management really easy and developing of solution articles for our clients. ### 8. Pretty robust tool that gives us detailed control over tickets **Rating:** 5.0/5.0 stars **Reviewed by:** Katherine R. | Senior Account Executive, Consumer Goods, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about ZaZaChat?** I love how tickets are organized in ZaZaChat. I can search and find current and past issues easily. Call recording is easy with ZaZaChat and transfers are smooth. **What do you dislike about ZaZaChat?** I can't complain at all this system works much better than my older systems. **What problems is ZaZaChat solving and how is that benefiting you?** It allows audio calls and chat whereby I usually discuss issues with the customer. ### 9. User friendly, and easily facilitates ticket order and customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Hanington B. | Art Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about ZaZaChat?** I love how organized ZaZaChat keeps my customer support and the automated workflow saves me time. **What do you dislike about ZaZaChat?** Nothing to dislike.it's really quick to understand and set up. **What problems is ZaZaChat solving and how is that benefiting you?** It has enabled me to interact with my customers instantly and respond promptly to their inquiries. ### 10. Squeaky robust software and impeccable service **Rating:** 5.0/5.0 stars **Reviewed by:** Zaida S. | Digital Marketing Manager, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about ZaZaChat?** Ticket creation and allocation to available agents is fast and easy. Moreso it's possible to analyze the management times of the tickets. **What do you dislike about ZaZaChat?** I've never experienced any hitch or data issue. It's a very stable software. **What problems is ZaZaChat solving and how is that benefiting you?** The ticketing management, multi-channel support and knowledge base. Pretty good and smooth. ### 11. Zazachat - A best help-desk platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2024 **What do you like best about ZaZaChat?** It is quite easy to get in touch with the customers and client & their product is also easy to understand. Also, you can have awesome chat & conversations with people around globe. **What do you dislike about ZaZaChat?** It gets hang someday and you may feel like getting scam. Also, UI needs to be more user-friendly. **What problems is ZaZaChat solving and how is that benefiting you?** It is a one stop solution for all the help-desk requirements to manage calls & chats for support requirements. ### 12. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Kiran D. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2023 **What do you like best about ZaZaChat?** It is very easy to get in touch with the customers as well as the client and the product is easy to understand as well as easy to use.It is very different from other products **What do you dislike about ZaZaChat?** It sometimes take some longer time to load. **What problems is ZaZaChat solving and how is that benefiting you?** Banking service and easy to solve customers issue. ### 13. Is all about connecting with people **Rating:** 4.5/5.0 stars **Reviewed by:** Ashutosh s. | Marketing consultant, Individual & Family Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2023 **What do you like best about ZaZaChat?** Awesome conversations on chat. it is the place at which you're looking for a conversation and it is also about how effective you are on motivating people or starting a conversation. **What do you dislike about ZaZaChat?** Might someday someone get spam and scam but its nothing to do with app.As with online there is risk always assessed and with go. **What problems is ZaZaChat solving and how is that benefiting you?** Zaza chat rooms are compatible with on any of your platform. Help get past your social fright with random chat rooms at our awesome chat website and maintenance of decorum. ### 14. The software was decent **Rating:** 3.0/5.0 stars **Reviewed by:** Read-Me-Bri B. | Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about ZaZaChat?** I love that you're able to answer calls in the chat you're also able to chat within the chat interface as well that makes it easy to not have to toggle through multiple systems manage trouble tickets and my company even use their knowledge base to build a help site for employees to use it more efficiently **What do you dislike about ZaZaChat?** It's not very fluid that's what I don't like about it I've use systems that have a little bit more fluidity to it but with a minor update I. That aspect it probably would be a better software all around **Recommendations to others considering ZaZaChat:** I recommend doing a trial on the software with a controlled test team to see if it works for you **What problems is ZaZaChat solving and how is that benefiting you?** Zazachat is basically one stop shop before we started using this application we had three different systems one to manage work items one to manage calls and one to manage chats and it got overwhelming but this really streamlined it and made it a little easier We ultimately chose another software that was similar but with minor tweaks this could be sufficient ### 15. Reviewing for ZaZaChat! **Rating:** 4.5/5.0 stars **Reviewed by:** Aarushi J. | HCM Talent Acquisition , Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2022 **What do you like best about ZaZaChat?** Hi there! I love this ZaZaChat a lot, Live chat sessions we get user complete information like visiting time, current time, browser, etc. we get notification when a new user waiting and we also can print the chat at the end of the session, one most important thing we can ban any annoying user. **What do you dislike about ZaZaChat?** Well, nothing a major thing which I dint like but sometimes not able to find the previous chat and after some time it shows so thats the only thing which I noticed so far. **What problems is ZaZaChat solving and how is that benefiting you?** Using this for Live session chat and in-between if we want to have personal chat with somebody then we can do and we can print important chat at the end of the live session. ### 16. ZaZaChat **Rating:** 4.5/5.0 stars **Reviewed by:** ROHIT S. | Assistant Technical Manager , Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2022 **What do you like best about ZaZaChat?** I am in love with this ZaZaChat, Have been using this for a live chat session, and can check spelling corrections also, we even can see the typing notification. so far overall good. **What do you dislike about ZaZaChat?** Dislike, sometimes not able to see the past chats and but one thing is there we can get the print of chat window when session is ended so that is also not the big issue. **What problems is ZaZaChat solving and how is that benefiting you?** Benefits are no of user can more, we can get visitors all information like IP and all. so we can restrict the particular user if we don't want to have interaction. ### 17. Excellent real-time help desk software ! **Rating:** 5.0/5.0 stars **Reviewed by:** Shivam S. | SDE I (Analyst), Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2022 **What do you like best about ZaZaChat?** ZaZaChat is a real-life-saver for startups and agencies. This help desk software is an end-to-end platform that provides features like real-time chat and issue tracking through tickets - all in one place. **What do you dislike about ZaZaChat?** ZaZaChat is currently unavailable on iOS and Mac, so that's a real disadvantage for Apple lovers. From a business perspective, there's no free trial edition available that makes it difficult for buyers to choose. The tool completely lacks customization, which is a deal-breaker for SMEs and agencies. **What problems is ZaZaChat solving and how is that benefiting you?** ZaZaChat helps scale businesses and startups and enables them to offer an out-of-the-box ticketing solution mechanism. Personally, ZaZaChat is an excellent tool to use and raise tickets for problems. ### 18. Now Called Live Help Now **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2021 **What do you like best about ZaZaChat?** ZaZaChat is a customer service product that handles basic functionalities well. It does what it is supposed to do and does it at a pretty competitive price. The UI for both the agent side and the visitor side is able to be customized which really goes a long way in helping to make something your own or at least branded to your company or one of your client's websites. The fact that they have a Live Chat service, a ticketing system, an FAQ/self-service setup and it is all rolled into one program definitely helps swing things above a 5 on the review. **What do you dislike about ZaZaChat?** ZaZaChat is a no-frills option when it comes to providing chat on a website. I would recommend this program for anyone who is running a small business or someone who does not have a portfolio of clients who are depending on them to provide an upscale experience. While there are some things that are good about this product, there are almost the same amount of not-so-good things that balance things out. I can't say that this software is something that should be completely avoided at all costs, but I will say that there are other options out there for a little more each month that will give a different tier of service. **What problems is ZaZaChat solving and how is that benefiting you?** ZaZaChat is something that has helped us with providing Live Chat services, self-help services, and a self-contained ticketing platform. When using this product, it was used for a small number of clients and we were able to maintain things fairly well using this software but I would have doubts about whether it could hold up at a larger scale. ## ZaZaChat Discussions - [What is ZaZaChat used for?](https://www.g2.com/discussions/what-is-zazachat-used-for) - [si, todo para poder desarrollarse como empresa](https://www.g2.com/discussions/si-todo-para-poder-desarrollarse-como-empresa) - 1 upvote - [View ZaZaChat pricing details and edition comparison](https://www.g2.com/products/zazachat/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+11%3A59%3A59+-0500&secure%5Bsession_id%5D=5cc7351a-3a08-48f2-8e8f-7491c9183f49&secure%5Btoken%5D=715000f8ccc653dce39576dab5e4e4a819d77b1205d6f83ca24ca97d85853d64&format=llm_user) ## ZaZaChat Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top ZaZaChat Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,660 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,312 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,931 reviews)