--- title: ZaZaChat Reviews meta\_title: 'ZaZaChat Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 18 reviews by the users' company size, role or industry to find out how ZaZaChat works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 18 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### ZaZaChat Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **easy deployment and professional appearance** of ZaZaChat, enhancing their communication experience. [(1 mentions)](https://www.g2.com/products/zazachat/reviews?filters%5Bsentiment_snippet%5D=1585028&qs=pros-and-cons#reviews) Users find ZaZaChat to be **very easy to use** , with a professional interface that simplifies deployment and onboarding. [(1 mentions)](https://www.g2.com/products/zazachat/reviews?filters%5Bsentiment_snippet%5D=1585246&qs=pros-and-cons#reviews) Users value the **easy communication** of ZaZaChat, finding it simple to deploy and understand for effective interactions. [(1 mentions)](https://www.g2.com/products/zazachat/reviews?filters%5Bsentiment_snippet%5D=1585214&qs=pros-and-cons#reviews) Users find the **easy setup** of ZaZaChat extremely beneficial for quick deployment and user-friendly experience. [(1 mentions)](https://www.g2.com/products/zazachat/reviews?filters%5Bsentiment_snippet%5D=1585257&qs=pros-and-cons#reviews) Users find ZaZaChat to be **intuitive** , making it easy for newcomers to navigate and use effectively. [(1 mentions)](https://www.g2.com/products/zazachat/reviews?filters%5Bsentiment_snippet%5D=1585196&qs=pros-and-cons#reviews) Users find the **slow loading** times frustrating, as updates take longer than expected during their experience with ZaZaChat. [(1 mentions)](https://www.g2.com/products/zazachat/reviews?filters%5Bsentiment_snippet%5D=1585123&qs=pros-and-cons#reviews) Users find the **update issues** of ZaZaChat frustrating due to longer-than-expected waiting times for updates. [(1 mentions)](https://www.g2.com/products/zazachat/reviews?filters%5Bsentiment_snippet%5D=1585222&qs=pros-and-cons#reviews) ### Top Pros or Advantages of ZaZaChat ##### 1. Chat Features Users appreciate the **easy deployment and professional appearance** of ZaZaChat, enhancing their communication experience. [ See 1 mentions ](https://www.g2.com/products/zazachat/reviews?filters%5Bsentiment_snippet%5D=1585028&qs=pros-and-cons#reviews) See Related User Reviews ![Lori T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lori T.") LT Lori T. Small-Business (50 or fewer emp.) 5.0/5 "ZaZaChat is a cut above the competition!" What do you like about ZaZaChat? ZaZa Chat was very easy to deploy and easy to grasp for new users. It is very professional in appearance and the live conversations with customers wa ##### 2. Ease of Use Users find ZaZaChat to be **very easy to use** , with a professional interface that simplifies deployment and onboarding. [ See 1 mentions ](https://www.g2.com/products/zazachat/reviews?filters%5Bsentiment_snippet%5D=1585246&qs=pros-and-cons#reviews) See Related User Reviews ![Lori T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lori T.") LT Lori T. Small-Business (50 or fewer emp.) 5.0/5 "ZaZaChat is a cut above the competition!" What do you like about ZaZaChat? ZaZa Chat was very easy to deploy and easy to grasp for new users. It is very professional in appearance and the live conversations with customers wa ##### 3. Easy Communication Users value the **easy communication** of ZaZaChat, finding it simple to deploy and understand for effective interactions. [ See 1 mentions ](https://www.g2.com/products/zazachat/reviews?filters%5Bsentiment_snippet%5D=1585214&qs=pros-and-cons#reviews) See Related User Reviews ![Lori T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lori T.") LT Lori T. Small-Business (50 or fewer emp.) 5.0/5 "ZaZaChat is a cut above the competition!" What do you like about ZaZaChat? ZaZa Chat was very easy to deploy and easy to grasp for new users. It is very professional in appearance and the live conversations with customers wa ##### 4. Easy Setup Users find the **easy setup** of ZaZaChat extremely beneficial for quick deployment and user-friendly experience. [ See 1 mentions ](https://www.g2.com/products/zazachat/reviews?filters%5Bsentiment_snippet%5D=1585257&qs=pros-and-cons#reviews) See Related User Reviews ![Lori T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lori T.") LT Lori T. Small-Business (50 or fewer emp.) 5.0/5 "ZaZaChat is a cut above the competition!" What do you like about ZaZaChat? ZaZa Chat was very easy to deploy and easy to grasp for new users. It is very professional in appearance and the live conversations with customers wa ##### 5. Intuitive Users find ZaZaChat to be **intuitive** , making it easy for newcomers to navigate and use effectively. [ See 1 mentions ](https://www.g2.com/products/zazachat/reviews?filters%5Bsentiment_snippet%5D=1585196&qs=pros-and-cons#reviews) See Related User Reviews ![Lori T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lori T.") LT Lori T. Small-Business (50 or fewer emp.) 5.0/5 "ZaZaChat is a cut above the competition!" What do you like about ZaZaChat? ZaZa Chat was very easy to deploy and easy to grasp for new users. It is very professional in appearance and the live conversations with customers wa ### Top Cons or Disadvantages of ZaZaChat ##### 1. Slow Loading Users find the **slow loading** times frustrating, as updates take longer than expected during their experience with ZaZaChat. [ See 1 mentions ](https://www.g2.com/products/zazachat/reviews?filters%5Bsentiment_snippet%5D=1585123&qs=pros-and-cons#reviews) See Related User Reviews ![Lori T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lori T.") LT Lori T. Small-Business (50 or fewer emp.) 5.0/5 "ZaZaChat is a cut above the competition!" What do you dislike about ZaZaChat? There was not much I disliked. The only thing that comes to mind is updates took longer than anticipated which was annoying. ##### 2. Update Issues Users find the **update issues** of ZaZaChat frustrating due to longer-than-expected waiting times for updates. [ See 1 mentions ](https://www.g2.com/products/zazachat/reviews?filters%5Bsentiment_snippet%5D=1585222&qs=pros-and-cons#reviews) See Related User Reviews ![Lori T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lori T.") LT Lori T. Small-Business (50 or fewer emp.) 5.0/5 "ZaZaChat is a cut above the competition!" What do you dislike about ZaZaChat? There was not much I disliked. The only thing that comes to mind is updates took longer than anticipated which was annoying. ## Top-Rated Alternatives [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") Zoho Desk 4.4/5(7,833) ](https://www.g2.com/products/zoho-desk/reviews) [ ![Agentforce Service (formerly Salesforce Service Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ View All Alternatives ](https://www.g2.com/products/zazachat/competitors/alternatives) ![Lori T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lori T.") LT Lori T. Claims Adjuster Small-Business (50 or fewer emp.) 10/4/2024 "ZaZaChat is a cut above the competition!" 5/5 What do you like best about ZaZaChat? ZaZa Chat was very easy to deploy and easy to grasp for new users. It is very professional in appearance and the live conversations with customers was useful. Review collected by and hosted on G2.com. What do you dislike about ZaZaChat? There was not much I disliked. The only thing that comes to mind is updates took longer than anticipated which was annoying. Review collected by and hosted on G2.com. What problems is ZaZaChat solving and how is that benefiting you? ZaZaChat is solving the past issues involved in live conversations with customers. It's very proficient and easy to understand which makes training new employess very quick and easy. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SA Saran A. Application Development Analyst Consumer Goods Mid-Market (51-1000 emp.) 5/28/2024 "It’s easy to set up app best for chatting" 5/5 What do you like best about ZaZaChat? It has a clean interface and it looks professional on our site and I love that it has desktop notifications. Review collected by and hosted on G2.com. What do you dislike about ZaZaChat? Nothing really, it works really good and we have what we need. Review collected by and hosted on G2.com. What problems is ZaZaChat solving and how is that benefiting you? We used it to set up an online chat for support in our website and its nice to be able to set up agents and monitor the interactions. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite PF Patrice F. Product marketing & strategy manager Consumer Goods Mid-Market (51-1000 emp.) 2/28/2024 "Propitious software to perform advanced tracking on incoming customer requests" 5/5 What do you like best about ZaZaChat? The system was easy to deploy and configure. It keeps track of all pertinent client behavior. Ticket reports and statistics are quite good. Furthermore, it offers robust integration support and scalability. Review collected by and hosted on G2.com. What do you dislike about ZaZaChat? I did not encounter any real problem in the use of ZaZaChat and nothing I did not enjoy. Review collected by and hosted on G2.com. What problems is ZaZaChat solving and how is that benefiting you? It makes support data easy to understand on the dashboard. Easy to track customer queries. Also, case number is generated once we log a case. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite DR Dianne R. Mid-Market (51-1000 emp.) 3/7/2024 "Well organized platform for customer support" 5/5 What do you like best about ZaZaChat? I really like the instant Live conversation with my customers. I like the simplicity of accessing and using the various possible shortcuts in no time. Review collected by and hosted on G2.com. What do you dislike about ZaZaChat? There's nothing I've found that doesn't work or works wrong. Review collected by and hosted on G2.com. What problems is ZaZaChat solving and how is that benefiting you? Breaks the barrier of having to buy or code a chat app. Follow-up of customers from the live website. Provides vital analytical data for marketing. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite MT Mina T. Senior Customer Success Manager Machinery Mid-Market (51-1000 emp.) 2/26/2024 "Best software to filter tickets, mark them open, hold or closed" 5/5 What do you like best about ZaZaChat? The clarity of the interface makes accessing clients history very easy. On top of that, the support provided by ZaZaChat is excellent. Review collected by and hosted on G2.com. What do you dislike about ZaZaChat? I did not find it a complicated or difficult tool to use. My experience has been satisfactory. Review collected by and hosted on G2.com. What problems is ZaZaChat solving and how is that benefiting you? We can talk in real time with various companies or people and we tract metrics like response time, ticket volume and customer satisfaction. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ES Elizandra S. Customer Program Manager Renewables & Environment Mid-Market (51-1000 emp.) 3/19/2024 "The workhorse I was looking for in my department" 5/5 What do you like best about ZaZaChat? It is very good for dealing with live tickets as it allows me to distribute tickets to several people in the company. Review collected by and hosted on G2.com. What do you dislike about ZaZaChat? Nothing that I like less, ZaZaChat is quite simply a very profitable software. Review collected by and hosted on G2.com. What problems is ZaZaChat solving and how is that benefiting you? Keeps a database of all our customers and their conversation history. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SG Susie G. Account Manager Mechanical or Industrial Engineering Mid-Market (51-1000 emp.) 2/29/2024 "Handy tool to dispatch tickets and easily follow their evolution" 5/5 What do you like best about ZaZaChat? Ability to merge tickets help in merging tickets from the same client into one place and solve it right away. Review collected by and hosted on G2.com. What do you dislike about ZaZaChat? As such of now, there is no such thing I like least, but they have to improve on integrations. Review collected by and hosted on G2.com. What problems is ZaZaChat solving and how is that benefiting you? Makes ticket management really easy and developing of solution articles for our clients. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite KR Katherine R. Senior Account Executive Consumer Goods Mid-Market (51-1000 emp.) 2/13/2024 "Pretty robust tool that gives us detailed control over tickets" 5/5 What do you like best about ZaZaChat? I love how tickets are organized in ZaZaChat. I can search and find current and past issues easily. Call recording is easy with ZaZaChat and transfers are smooth. Review collected by and hosted on G2.com. What do you dislike about ZaZaChat? I can't complain at all this system works much better than my older systems. Review collected by and hosted on G2.com. What problems is ZaZaChat solving and how is that benefiting you? It allows audio calls and chat whereby I usually discuss issues with the customer. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite HB Hanington B. Art Director Small-Business (50 or fewer emp.) 3/6/2024 "User friendly, and easily facilitates ticket order and customer service" 5/5 What do you like best about ZaZaChat? I love how organized ZaZaChat keeps my customer support and the automated workflow saves me time. Review collected by and hosted on G2.com. What do you dislike about ZaZaChat? Nothing to dislike.it's really quick to understand and set up. Review collected by and hosted on G2.com. What problems is ZaZaChat solving and how is that benefiting you? It has enabled me to interact with my customers instantly and respond promptly to their inquiries. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ZS Zaida S. Digital Marketing Manager Automotive Mid-Market (51-1000 emp.) 2/20/2024 "Squeaky robust software and impeccable service" 5/5 What do you like best about ZaZaChat? Ticket creation and allocation to available agents is fast and easy. Moreso it's possible to analyze the management times of the tickets. Review collected by and hosted on G2.com. What do you dislike about ZaZaChat? I've never experienced any hitch or data issue. It's a very stable software. Review collected by and hosted on G2.com. What problems is ZaZaChat solving and how is that benefiting you? The ticketing management, multi-channel support and knowledge base. Pretty good and smooth. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Work at ZaZa Network? Claim this profile to respond to reviews, update product info, and reach in-market buyers. [ Claim this profile ](https://www.g2.com/products/zazachat/claim_requests/new?utm_medium=profile-footer-claim-cta&utm_source=g2) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk) [Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the top-rated antivirus for an Android phone that actually catches real malware rather than just serving up its own ads?](https://www.g2.com/discussions/what-is-the-top-rated-antivirus-for-an-android-phone-that-actually-catches-real-malware-rather-than-just-serving-up-its-own-ads)[What is the most affordable PDF editor for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-pdf-editor-for-smbs)[Best platforms for creating real-time visualization dashboards](https://www.g2.com/discussions/best-platforms-for-creating-real-time-visualization-dashboards) [Which hardware monitoring platforms are trusted by data center managers and IT infrastructure teams based on long-term reliability rather than just good first impressions?](https://www.g2.com/discussions/which-hardware-monitoring-platforms-are-trusted-by-data-center-managers-and-it-infrastructure-teams-based-on-long-term-reliability-rather-than-just-good-first-impressions)[Best platform for customer success management in the software industry](https://www.g2.com/discussions/best-platform-for-customer-success-management-in-the-software-industry)[Pros and Cons Details](https://www.g2.com/products/zazachat/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)