eGain Chat Reviews & Product Details

If there is something that I have to highlight of Egain and that is perhaps what I like the most is the immediacy with which it allows the user to respond, thanks to the user interface and alert notifications allows the client to be attended to immediately , which in turn allows the client to feel satisfied and not waiting. I also liked the fact that you could look up an activity and see the full audit trail. Thanks to the artificial intelligence that interprets the questions and throws the answers immediately. allows companies to provide excellent customer support through multiple channels. Review collected by and hosted on G2.com.

It is an excellent tool but it has some opportunities for improvement, for example if you try to open several chats at the same time this seems to consume a lot of resources since the system gets a bit slow, and another thing that bothers me is that the customization is very limited that you can apply, this is a disadvantage in an era where personalization is everything. Review collected by and hosted on G2.com.

eGain has an outstanding platform! The chat functions make it super simple for customers to engage with CSRs and the analytics it can track is perfect for any business. I find it an excellent option for those people who want to have a flexible schedule and make their life a perfect balance with work. They give people the opportunity to learn and grow with the company. Review collected by and hosted on G2.com.

Absolutely nothing that disgusts me, I am completely satisfied with the service we provide, the principle allows us to access the reports, but I think it was more than inexperience, but it could also be resolved, so I do not think it is relevant. Review collected by and hosted on G2.com.

What I like about Egain is that customers feel well taken care of because they receive the answers they need in a short time and all this happens since the Egain system has exceptional intelligence when solving problems. Egain allows customers to feel cared for, that is something that is very important for us and also has an incredible user interface. It has multimodal access and agents can choose which one to use, it is fascinating. I am sure that it is the best option for those people who want to have freedom during working hours. They give people the opportunity to learn and grow with the company. This software offers a large number of services that will help the company to be closer to providing a high quality service. Review collected by and hosted on G2.com.

I honestly can not think of something that I liked. I only used it for about a year and a half. Review collected by and hosted on G2.com.

Loved that I could work from home for a company that used this communicate with their customers! It was easy to use and really convenient! Review collected by and hosted on G2.com.

I honestly can’t thjnn of anything that I disliked about it. I only used for it about a year! Review collected by and hosted on G2.com.

This was a software I used for my business to reach out to customers who were viewing my website. I was able to offer live chat assistance while they shopped online if need be. Review collected by and hosted on G2.com.

There were often times glitches and bugs within the system. Review collected by and hosted on G2.com.

It's easy to use and learn. The macros are great as well. Review collected by and hosted on G2.com.

When handling more than one live chat, it's super slow. Review collected by and hosted on G2.com.

I like the on screen alerts as well the ability to use frequently used phrases Review collected by and hosted on G2.com.

I don’t like that using attachments while the site doesn’t always work Review collected by and hosted on G2.com.

eGain has an outstanding platform! The chat functions make it super simple for customers to engage with CSRs and the analytics it can track is perfect for any business. Review collected by and hosted on G2.com.

Nothing, this company is outstanding. Their level of excellence from the minute you inquire about their services to implementation to on the spot questions during use is by far the best. Review collected by and hosted on G2.com.

I liked that we were able to add our own quick chat responses. Review collected by and hosted on G2.com.

We had some issues with the program accessing reports. Review collected by and hosted on G2.com.

nothing at all, product is insufficient Review collected by and hosted on G2.com.

1. Cowbrowse on V15 does not allow you to browse the customers desktop only the agents

2. Consistent downtown of chat tool

3. Lack of accurate and timely reporting

4. No customization available

5. Inadequate customer support

6. Issue resolution timing

5. Review collected by and hosted on G2.com.