Best Help Desk Software - Page 11
What is Help Desk Software?
Help desk software is used to organize, manage, and respond to service-related requests from internal and external sources, helping customer service teams streamline support processes and analyze engagement across communication channels.
Core Capabilities of Help Desk Software
To qualify for inclusion in the Help Desk category, a product must:
- Organize external customer inquiries into tickets for support agents
- Aggregate inquiries from emails and a customer portal
- Assign tickets to support agents for prompt service
Common Use Cases for Help Desk Software
Help desk software is commonly used to:
- Manage incoming customer inquiries across email, phone, social media, and portals
- Track ticket status and prioritize issues for support teams
- Provide customers with self-service options through knowledge bases or portals
- Monitor agent performance and customer service metrics
- Centralize multi-channel communication for faster resolution
How Help Desk Software Differs from Other Tools
Help desk software focuses on handling customer inquiries and service requests across multiple communication channels, often integrating customer self-service, social customer service, and live chat tools to boost efficiency and support quality.
Insights from G2 Reviews on Help Desk Software
According to G2 review data, users highlight streamlined ticket management, unified communication channels, and analytics that help teams better understand customer needs and improve service performance.
Featured Help Desk Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
- Overview
- User Satisfaction
- Seller Details
500apps is a highly diverse, intelligent, and compatible business platform offering top-quality value to every department in growing businesses. This infinity suite of 50 apps can be accessed at an u
- 47% Mid-Market
- 40% Small-Business
34 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Having conversations with your team and customers shouldn’t be this hard. Hence, we built Communication. With all of your communication and tools in one place, your teams will stay productive no matte
- 72% Small-Business
- 17% Mid-Market
148 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Founded in 2011, SteadyPoint is a leading Microsoft services provider specialized in SharePoint, Project Server and Office 365 solutions. At SteadyPoint, we help our customers capture the real value o
- Information Technology and Services
- 50% Mid-Market
- 36% Enterprise
40 Twitter followers
- Overview
- User Satisfaction
- Seller Details
365Ticketing- Versatile SaaS ticketing system which can be used as a help desk software, issue tracking software or as an incident management software.
- 40% Small-Business
- 30% Mid-Market
5 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
MITC provides affordable time and attendance solutions that can help you overcome the challenges facing your organization and streamline procedures to boost operational productivity.
- 40% Mid-Market
- 40% Small-Business
15 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Manage customer tickets with ease and delight your them with prefect resolution quickly.
- 122% Mid-Market
- 11% Small-Business
883 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Clear C2 is a 30-year-old, privately-owned CRM software development company, based in Dallas, TX. Our CRM solution, C2CRM, is robust yet easy to use. Built for companies of all industries and sizes (
- Telecommunications
- Hospital & Health Care
- 64% Mid-Market
- 25% Small-Business
712 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Cayzu is a cloud-based help desk software solution designed to manage customer service for small and medium sized businesses. Cayzu features include ticket management, Facebook & Twitter integrati
- 45% Mid-Market
- 36% Small-Business
318 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Hark helps brands collect, analyze and report on customer feedback in a modern & video-first approach. We see results of 30% more feedback and useful insights (powered by AI) that a normal survey-
- 55% Mid-Market
- 45% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
monday service is monday.com’s AI-powered enterprise service management (ESM) platform designed to automate, unify, and manage an organization’s entire service operations in one collaborative platfor
- Financial Services
- 29% Mid-Market
- 29% Small-Business
40,999 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
The next-generation team-to-team AI ticketing system that empowers your conversations on Slack. Helping you find the right answers, improve collaborations and achieve faster resolution times. Your em
- Computer & Network Security
- Information Technology and Services
- 50% Mid-Market
- 46% Small-Business
144 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Atlas is an all-in-one customer support tool that helps you transform your customer support team from a cost center into an engine of product innovation. We bring together key information from across
- Computer Software
- Financial Services
- 87% Small-Business
- 13% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Optimize your business outcomes across your organization with DeskDirector’s all-in-one software. Fuel business success with advanced automation features, scalable workflows, custom forms designer, pe
- 82% Small-Business
- 18% Mid-Market
1,158 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Web based help desk software with live chat and remote desktop
- 70% Small-Business
- 20% Mid-Market
1 Twitter followers
- Overview
- User Satisfaction
- Seller Details
VisionFlow is a powerful unified platform for your whole organisation (or just a team): Helpdesk & Customer Support, IT Service Management (ITSM), Application Lifecycle Management, Project Managem
- 45% Small-Business
- 27% Enterprise
74 Twitter followers
