--- title: 365Ticketing Reviews meta\_title: '365Ticketing Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 10 reviews by the users' company size, role or industry to find out how 365Ticketing works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 10 scale: '5' date\_modified: '2026-07-12' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # 365Ticketing Reviews & Product Details 365Ticketing- Versatile SaaS ticketing system which can be used as a help desk software, issue tracking software or as an incident management software. * * * Seller [Soft Pepper](https://www.g2.com/sellers/soft-pepper) Discussions [365Ticketing Community](https://www.g2.com/products/365ticketing/discuss) Overview by Victorița Ionela Tache (Marketing Manager at Soft Pepper) Show More ## Top-Rated Alternatives [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,889) ](https://www.g2.com/products/zoho-desk/reviews) [ ![Agentforce Service (formerly Salesforce Service Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,359) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,061) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/365ticketing/competitors/alternatives) ## User Insights Average based on 10 real user reviews. [Log in to unlock pricing and user insights](/login) ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") UB Verified User in Banking Mid-Market (51-1000 emp.) 9/17/2023 "Good Competitor for ServiceNOW in ITSM" 4.5/5 What do you like best about 365Ticketing? The features are quite intutive and helps the user to create incidents, Service requests and it helps us in the change Management process. It has basic reports for SLA tracking etc. It is easy to learn if someone has expertise on other ticketing tool like BMS Remedy and ServiceNow Review collected by and hosted on G2.com. What do you dislike about 365Ticketing? The reports should be improved so that it can be shared with the senior management. We have to pull out data from 365 Ticketing and then create reports on Cognos. Standard inbuilt reports would be helpful. Review collected by and hosted on G2.com. What problems is 365Ticketing solving and how is that benefiting you? 365Ticketing serves as the first point of contact for the business users and they can raise request with the defined priorities like High, Medium and low. Once a ticket is created, it automatically sends an email to the associates subscribed to the assignment group. The user can report incident or raise service requests for user creation or report generation etc. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Pushpak G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pushpak G.") PG Pushpak G. Knowledge Management Specialist Enterprise (\> 1000 emp.) 9/8/2023 "365Ticketing" 4/5 What do you like best about 365Ticketing? It's automated ticket creation feature which automatically converts requests and incidents sent via mail or phone call etc.. It makes different from others in terms of resolution path which allows agents to capture steps and stages for solving an issue. So when issue reappears it can acts as a Knowledge article for the same. Review collected by and hosted on G2.com. What do you dislike about 365Ticketing? Expensive pricing, rest all features are good Review collected by and hosted on G2.com. What problems is 365Ticketing solving and how is that benefiting you? Firstly it is user friend. It has many powerful features. Benefits that it provides in terms of managing business and volume that it reduces human effort by having feature of automatically getting tickets generated for email and call. Also it automatically assigns tickets to agents and queues as per predefined rules Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite EA Ed A. Enterprise (\> 1000 emp.) 10/6/2023 "Review for 365 Ticketing" 5/5 What do you like best about 365Ticketing? I like the automated ticketing service 365 Ticketing offers as it is easy to use and has al lot of features Review collected by and hosted on G2.com. What do you dislike about 365Ticketing? Nothing in particular as all expectations were provided Review collected by and hosted on G2.com. What problems is 365Ticketing solving and how is that benefiting you? It helps me resolving issues from login to access and all other technical concerns as well Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Tushar K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tushar K.") TK Tushar K. Software Engineer Warehousing Mid-Market (51-1000 emp.) 2/8/2023 "Organised ticketing system" 4/5 What do you like best about 365Ticketing? It's a great tool to route various types of tickets to the respective department along with the appropriate priority. It helps to keep tickets organised and obtain faster resolution. The ticket automation and escalation is also really helpful and easy to use. Review collected by and hosted on G2.com. What do you dislike about 365Ticketing? There are not many downsides to it except the initial setup, which takes some time and guidance. Review collected by and hosted on G2.com. What problems is 365Ticketing solving and how is that benefiting you? It is beneficial for raising tickets for any issue and getting it resolved quickly based on its priority. This helps increase efficiency and saves overall time. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. G2 Icon 5/25/2023 Validated ReviewerIncentivizedSource: G2 invite ![Rakshya S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rakshya S.") RS Rakshya S. Customer Service Representative Small-Business (50 or fewer emp.) 4/4/2023 "365 ticketing review" 5/5 What do you like best about 365Ticketing? Organize high volumes of requests in a centralized system. Improved communication with customers. Review collected by and hosted on G2.com. What do you dislike about 365Ticketing? service available at specified hours only inadequate response for essential issues Review collected by and hosted on G2.com. What problems is 365Ticketing solving and how is that benefiting you? Manage incoming requests Build a support platform that can create, track, and assign customer tickets, keeping your team efficient and on the same page. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ravi K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ravi K.") RK Ravi K. Escalation Manager Enterprise (\> 1000 emp.) 11/20/2022 "365Ticketing review is good platform to give and take review for your products. Nice platform." 4.5/5 What do you like best about 365Ticketing? 365Ticketing has In-depth features for the review System. Review collected by and hosted on G2.com. What do you dislike about 365Ticketing? 365Ticketing can improve it's platform to be more user fridendly. Review collected by and hosted on G2.com. What problems is 365Ticketing solving and how is that benefiting you? 365Ticketing has given various review methods to make a mindset for a product. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Avinash k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Avinash k.") AK Avinash k. HTM 2.0 Small-Business (50 or fewer emp.) 6/22/2022 "Ultimate ticketing tool" 5/5 What do you like best about 365Ticketing? The best parto of 365 ticketing that I like the most is the automation part. I don't have to manually work for this, 365 ticketing can handle this well. Apart from this it's a one stop shop, I don't have to use different different tolls for different things, I can do majority of things from 365 ticketing itself. Review collected by and hosted on G2.com. What do you dislike about 365Ticketing? Sometime it runs into issue, apart from that it's the best tool Review collected by and hosted on G2.com. What problems is 365Ticketing solving and how is that benefiting you? As mentioned above the automation is the best part of ticketing tool. I helps me in taking off the load from my shoulder apart from this the routing works best. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite IN Izzy N. Software Engineer Small-Business (50 or fewer emp.) 4/23/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "A decent and straightforward ticketing tool by Soft Pepper" 4/5 What do you like best about 365Ticketing? Workload balancing - can auto-assign tickets based on technicians availability Review collected by and hosted on G2.com. What do you dislike about 365Ticketing? The UI is a bit of a mess and needs some work - kind of amateur design Review collected by and hosted on G2.com. What problems is 365Ticketing solving and how is that benefiting you? We needed a new help desk solution and were referred to this company's product as it was cost-effective. Overall, it's been a good call and has saved us money. Review collected by and hosted on G2.com. Show More 4/29/2021 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Printing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Printing") AP Verified User in Printing Mid-Market (51-1000 emp.) 2/4/2022 "Decent Help Desk Software" 4.5/5 What do you like best about 365Ticketing? It is a user friendly interface, good for logging help desk tickets and fully manage and update them. Review collected by and hosted on G2.com. What do you dislike about 365Ticketing? It is not a very commonly used software so it takes some training to familiarize users to it. Review collected by and hosted on G2.com. What problems is 365Ticketing solving and how is that benefiting you? In addition to the Help Desk ticketing, it can also be set up to monitor network devices and provide custom alerts/ notifications. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Small-Business (50 or fewer emp.) 2/20/2022 "Decent ticketing software" 3/5 What do you like best about 365Ticketing? ease of use, quick updation of ticket statuses Review collected by and hosted on G2.com. What do you dislike about 365Ticketing? it takes time for the team to get adaptive to the tool Review collected by and hosted on G2.com. What problems is 365Ticketing solving and how is that benefiting you? ticketing, query resolution Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about 365Ticketing? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about 365Ticketing ](https://www.g2.com/products/365ticketing/discussions/new) GU Guest User What is 365Ticketing used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-365ticketing-used-for) [ View all Discussions ](https://www.g2.com/products/365ticketing/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/365ticketing/pricing) ##### Categories on G2 [Help Desk](https://www.g2.com/categories/help-desk) ##### Explore More [Which project management app is rated highest by medium businesses](https://www.g2.com/discussions/which-project-management-app-is-rated-highest-by-medium-businesses)[Highly rated digital asset management app](https://www.g2.com/discussions/highly-rated-digital-asset-management-app)[SQL Compare vs Beyond Compare for database schema comparison: which database comparison tool do developers find easier when synchronising environments?](https://www.g2.com/discussions/sql-compare-vs-beyond-compare-for-database-schema-comparison-which-database-comparison-tool-do-developers-find-easier-when-synchronising-environments) [What platform offers the best integration with productivity tools?](https://www.g2.com/discussions/what-platform-offers-the-best-integration-with-productivity-tools)[What is the best remote support software for customer service teams?](https://www.g2.com/discussions/what-is-the-best-remote-support-software-for-customer-service-teams)[Affordable pricing solutions for subscription businesses](https://www.g2.com/discussions/affordable-pricing-solutions-for-subscription-businesses) [Show MoreShow Less](javascript:void(0);)