Having used the product for IT service management, this reviewer finds the features intuitive and easy to learn for users familiar with other ticketing tools. The reports need improvement for better sharing with senior management.
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It's automated ticket creation feature which automatically converts requests and incidents sent via mail or phone call etc.. It makes different from others in terms of resolution path which allows agents to capture steps and stages for solving an issue. So when issue reappears it can acts as a Knowledge article for the same. Review collected by and hosted on G2.com.
Expensive pricing, rest all features are good Review collected by and hosted on G2.com.
I like the automated ticketing service 365 Ticketing offers as it is easy to use and has a lot of features Review collected by and hosted on G2.com.
Nothing in particular as all expectations were provided Review collected by and hosted on G2.com.
It's a great tool to route various types of tickets to the respective department along with the appropriate priority. It helps to keep tickets organised and obtain faster resolution. The ticket automation and escalation is also really helpful and easy to use. Review collected by and hosted on G2.com.
There are not many downsides to it except the initial setup, which takes some time and guidance. Review collected by and hosted on G2.com.
Organize high volumes of requests in a centralized system. Improved communication with customers. Review collected by and hosted on G2.com.
service available at specified hours only inadequate response for essential issues Review collected by and hosted on G2.com.
365Ticketing has In-depth features for the review System. Review collected by and hosted on G2.com.
365Ticketing can improve it's platform to be more user fridendly. Review collected by and hosted on G2.com.
The best part of 365 ticketing that I like the most is the automation part. I don't have to manually work for this, 365 ticketing can handle this well. Apart from this it's a one stop shop, I don't have to use different tools for different things, I can do the majority of things from 365 ticketing itself. Review collected by and hosted on G2.com.
Sometimes it runs into issues, apart from that it's the best tool. Review collected by and hosted on G2.com.
Workload balancing - can auto-assign tickets based on technicians availability Review collected by and hosted on G2.com.
The UI is a bit of a mess and needs some work - kind of amateur design Review collected by and hosted on G2.com.
It is a user friendly interface, good for logging help desk tickets and fully manage and update them. Review collected by and hosted on G2.com.
It is not a very commonly used software so it takes some training to familiarize users to it. Review collected by and hosted on G2.com.
ease of use, quick updation of ticket statuses Review collected by and hosted on G2.com.
it takes time for the team to get adaptive to the tool Review collected by and hosted on G2.com.
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