--- title: 365Ticketing Reviews meta_title: '365Ticketing Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 10 reviews by the users' company size, role or industry to find out how 365Ticketing works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 10 scale: '5' date_modified: '2026-07-12' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # 365Ticketing Reviews **Vendor:** Soft Pepper **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.4/5.0 **Total Reviews:** 10 ## About 365Ticketing 365Ticketing- Versatile SaaS ticketing system which can be used as a help desk software, issue tracking software or as an incident management software. ## 365Ticketing Reviews ### 1. Good Competitor for ServiceNOW in ITSM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2023 **What do you like best about 365Ticketing?** The features are quite intutive and helps the user to create incidents, Service requests and it helps us in the change Management process. It has basic reports for SLA tracking etc. It is easy to learn if someone has expertise on other ticketing tool like BMS Remedy and ServiceNow **What do you dislike about 365Ticketing?** The reports should be improved so that it can be shared with the senior management. We have to pull out data from 365 Ticketing and then create reports on Cognos. Standard inbuilt reports would be helpful. **What problems is 365Ticketing solving and how is that benefiting you?** 365Ticketing serves as the first point of contact for the business users and they can raise request with the defined priorities like High, Medium and low. Once a ticket is created, it automatically sends an email to the associates subscribed to the assignment group. The user can report incident or raise service requests for user creation or report generation etc. ### 2. 365Ticketing **Rating:** 4.0/5.0 stars **Reviewed by:** Pushpak G. | Knowledge Management Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 08, 2023 **What do you like best about 365Ticketing?** It's automated ticket creation feature which automatically converts requests and incidents sent via mail or phone call etc.. It makes different from others in terms of resolution path which allows agents to capture steps and stages for solving an issue. So when issue reappears it can acts as a Knowledge article for the same. **What do you dislike about 365Ticketing?** Expensive pricing, rest all features are good **What problems is 365Ticketing solving and how is that benefiting you?** Firstly it is user friend. It has many powerful features. Benefits that it provides in terms of managing business and volume that it reduces human effort by having feature of automatically getting tickets generated for email and call. Also it automatically assigns tickets to agents and queues as per predefined rules ### 3. Review for 365 Ticketing **Rating:** 5.0/5.0 stars **Reviewed by:** Ed A. | Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2023 **What do you like best about 365Ticketing?** I like the automated ticketing service 365 Ticketing offers as it is easy to use and has al lot of features **What do you dislike about 365Ticketing?** Nothing in particular as all expectations were provided **What problems is 365Ticketing solving and how is that benefiting you?** It helps me resolving issues from login to access and all other technical concerns as well ### 4. Organised ticketing system **Rating:** 4.0/5.0 stars **Reviewed by:** Tushar K. | Software Engineer, Warehousing, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2023 **What do you like best about 365Ticketing?** It's a great tool to route various types of tickets to the respective department along with the appropriate priority. It helps to keep tickets organised and obtain faster resolution. The ticket automation and escalation is also really helpful and easy to use. **What do you dislike about 365Ticketing?** There are not many downsides to it except the initial setup, which takes some time and guidance. **What problems is 365Ticketing solving and how is that benefiting you?** It is beneficial for raising tickets for any issue and getting it resolved quickly based on its priority. This helps increase efficiency and saves overall time. ### 5. 365 ticketing review **Rating:** 5.0/5.0 stars **Reviewed by:** Rakshya S. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about 365Ticketing?** Organize high volumes of requests in a centralized system. Improved communication with customers. **What do you dislike about 365Ticketing?** service available at specified hours only inadequate response for essential issues **What problems is 365Ticketing solving and how is that benefiting you?** Manage incoming requests Build a support platform that can create, track, and assign customer tickets, keeping your team efficient and on the same page. ### 6. 365Ticketing review is good platform to give and take review for your products. Nice platform. **Rating:** 4.5/5.0 stars **Reviewed by:** Ravi K. | Escalation Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2022 **What do you like best about 365Ticketing?** 365Ticketing has In-depth features for the review System. **What do you dislike about 365Ticketing?** 365Ticketing can improve it's platform to be more user fridendly. **What problems is 365Ticketing solving and how is that benefiting you?** 365Ticketing has given various review methods to make a mindset for a product. ### 7. Ultimate ticketing tool **Rating:** 5.0/5.0 stars **Reviewed by:** Avinash k. | HTM 2.0, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2022 **What do you like best about 365Ticketing?** The best parto of 365 ticketing that I like the most is the automation part. I don't have to manually work for this, 365 ticketing can handle this well. Apart from this it's a one stop shop, I don't have to use different different tolls for different things, I can do majority of things from 365 ticketing itself. **What do you dislike about 365Ticketing?** Sometime it runs into issue, apart from that it's the best tool **What problems is 365Ticketing solving and how is that benefiting you?** As mentioned above the automation is the best part of ticketing tool. I helps me in taking off the load from my shoulder apart from this the routing works best. ### 8. A decent and straightforward ticketing tool by Soft Pepper **Rating:** 4.0/5.0 stars **Reviewed by:** Izzy N. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2021 **What do you like best about 365Ticketing?** Workload balancing - can auto-assign tickets based on technicians availability **What do you dislike about 365Ticketing?** The UI is a bit of a mess and needs some work - kind of amateur design **What problems is 365Ticketing solving and how is that benefiting you?** We needed a new help desk solution and were referred to this company's product as it was cost-effective. Overall, it's been a good call and has saved us money. ### 9. Decent Help Desk Software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Printing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2022 **What do you like best about 365Ticketing?** It is a user friendly interface, good for logging help desk tickets and fully manage and update them. **What do you dislike about 365Ticketing?** It is not a very commonly used software so it takes some training to familiarize users to it. **What problems is 365Ticketing solving and how is that benefiting you?** In addition to the Help Desk ticketing, it can also be set up to monitor network devices and provide custom alerts/ notifications. ### 10. Decent ticketing software **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2022 **What do you like best about 365Ticketing?** ease of use, quick updation of ticket statuses **What do you dislike about 365Ticketing?** it takes time for the team to get adaptive to the tool **What problems is 365Ticketing solving and how is that benefiting you?** ticketing, query resolution ## 365Ticketing Discussions - [What is 365Ticketing used for?](https://www.g2.com/discussions/what-is-365ticketing-used-for) - [View 365Ticketing pricing details and edition comparison](https://www.g2.com/products/365ticketing/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-16+02%3A02%3A04+-0500&secure%5Bsession_id%5D=4a95c2cb-7451-438c-81e0-105f3afbf637&secure%5Btoken%5D=b9851d8a6d3b7521f08e4cfdb418579331f108a5f8d05bfc463d0eeeff4322eb&format=llm_user) ## 365Ticketing Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top 365Ticketing Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,527 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,969 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,649 reviews)