# Aritic Desk Reviews **Vendor:** Aritic **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.3/5.0 **Total Reviews:** 9 ## About Aritic Desk Manage customer tickets with ease and delight your them with prefect resolution quickly. ## Aritic Desk Pros & Cons **What users like:** - Users value the **effective customer support** of Aritic Desk, facilitating seamless communication and streamlined ticket management. (2 reviews) - Users find Aritic Desk **incredibly helpful** for managing customer support, facilitating easy communication and ticket navigation. (2 reviews) - Users value the **effective case management** feature of Aritic Desk for tracking individual customer tickets efficiently. (1 reviews) - Users find it easy to **communicate with customers** , effectively addressing their problems and responding to reviews. (1 reviews) - Users find it simple to communicate with customers, appreciating the **effective customer interaction** Aritic Desk facilitates. (1 reviews) - Ease of Use (1 reviews) - Easy Communication (1 reviews) - Easy Navigation (1 reviews) - Intuitive (1 reviews) - Navigation Ease (1 reviews) **What users dislike:** - Users find **difficult customization** in Aritic Desk, requiring significant effort and time for tailored reporting features. (1 reviews) - Users find **difficult reporting** in Aritic Desk time-consuming and insufficient for detailed customer support performance insights. (1 reviews) - Users find that **expertise is required** to effectively integrate Aritic Desk with their existing websites. (1 reviews) - Users find the **integration issues** with Aritic Desk challenging, requiring experience and complicating the setup process. (1 reviews) - Users find the **lack of insights** in Aritic Desk's reporting hampers detailed performance evaluations and requires significant effort. (1 reviews) - Poor Reporting (1 reviews) - Users find the **steep learning curve** of Aritic Desk challenging, needing experience for effective integration and usage. (1 reviews) - Technical Expertise Required (1 reviews) - Ticketing Issues (1 reviews) - Time-Consuming (1 reviews) ## Aritic Desk Reviews ### 1. Customer communication tool **Rating:** 3.5/5.0 stars **Reviewed by:** Preeti S. | It manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 24, 2024 **What do you like best about Aritic Desk?** It becomes easy for us to communicate with customers regarding there problems and reverting them to their reviews **What do you dislike about Aritic Desk?** There should be ticket open every time when customer raise some issue to keep the record **What problems is Aritic Desk solving and how is that benefiting you?** It is good way to cater customer problems individually and also can be assigned within the team for better resolution ### 2. Customer communication builder **Rating:** 3.5/5.0 stars **Reviewed by:** Santosh S. | Senior manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Aritic Desk?** This helped us in keeping record of individual customer seprately as per the tickets raised by them **What do you dislike about Aritic Desk?** Integrating this tool with existing website is quite difficult and require experience to use it **What problems is Aritic Desk solving and how is that benefiting you?** It becomes easy to understand customers need and problems that can be used enhance the experience better for next time ### 3. Personalized and Fulfilling Customer Assistance Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Elena M. | Information Director , Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Aritic Desk?** Aritic Desk has perfect customization features, that allows all customer assistants handle individual cases efficiently. The excellent integration with social media sites. Aritic Desk has easy to understand analytical feature. **What do you dislike about Aritic Desk?** Aritic Desk has made customer help robust, accurate and faster. There is a powerful modality from Aritic Desk. **What problems is Aritic Desk solving and how is that benefiting you?** Aritic Desk is the platform that makes communication with customers effective. There is a custom way of handling all complaints, and no discouraging part experienced. The social media customer help gives us an imperative option, that makes businesses thrive effortlessly. ### 4. Focused on providing the best after-sales support. **Rating:** 4.5/5.0 stars **Reviewed by:** Elmer Don P. | Account Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Aritic Desk?** This app helped the team manage tickets seamlessly, and streamline the support processes. Can handle huge amounts of data/tickets and help build customer relationships better **What do you dislike about Aritic Desk?** They need to focus on the UI but overall, good. **What problems is Aritic Desk solving and how is that benefiting you?** Assisted the Customer Care team to manage the concerns better than before. Able to get the full capacity of the team as well ### 5. game Changer Customer Support Service **Rating:** 5.0/5.0 stars **Reviewed by:** Satish K. | Head Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Aritic Desk?** Customised type Workflow Better Customer Support Speedy and clean UI Automation Features Easy to implement User interface is very assistive in integration **What do you dislike about Aritic Desk?** Improvement Scope is available in its learning curve, rest is awesome **What problems is Aritic Desk solving and how is that benefiting you?** We were not able to track customer Feedback properly ### 6. Aritic Desk Review **Rating:** 5.0/5.0 stars **Reviewed by:** gogikar S. | business analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Aritic Desk?** The social media intehgration part to generate a tickt **What do you dislike about Aritic Desk?** as the features are new are unique is no scope to dislike features **What problems is Aritic Desk solving and how is that benefiting you?** Tracking and resolving the customer tickets, easy of access, on spot chat system ### 7. excellent solution **Rating:** 4.5/5.0 stars **Reviewed by:** LUIS R. | ANALISTA DE COMPRAS, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2022 **What do you like best about Aritic Desk?** This application allows you to give fast and efficient results to your clients **What do you dislike about Aritic Desk?** I have never had any complaints about this app. Its use brought me very good results **What problems is Aritic Desk solving and how is that benefiting you?** This tool allows me to serve more clients in less time and with a very high satisfaction rate from our clients. ### 8. Good variety for ticketing managment **Rating:** 3.5/5.0 stars **Reviewed by:** Hunter O. | Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2022 **What do you like best about Aritic Desk?** One of the things that we like best about Aritic Desk is that we are able to get a good variety of options for inbound and outbound contacts, and can make our own tickets about them to be completed. It helps to make managing customer requests much easier. **What do you dislike about Aritic Desk?** l wish there was a bit more integration with our own website software that we already have been using. It is nice but can be a little annoying how we have to switch back and forth between the two websites. It can be redundant too when we just have to make another ticket. **Recommendations to others considering Aritic Desk:** It's worth at least trying the free trial. **What problems is Aritic Desk solving and how is that benefiting you?** It is helping to solve the problem of quickly finding and addressing the needs and concerns from our customers, through email, phone, and text. We have noticed that having the benefit of it covering these different channels that it helps us to focus on getting these assigned out to workers. ### 9. Best tool for medium sized corporates **Rating:** 4.5/5.0 stars **Reviewed by:** zubair n. | IT consultant, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2021 **What do you like best about Aritic Desk?** It has a free trial unlike few of its competitors. It comes with full fleged training program that includes documentation, webinars and training videosIt has all the features in place, bridging the gaps created mostly by tools like Marketo or Hubspot with complete ease of use. **What do you dislike about Aritic Desk?** It's doesn't support 24/7 live support which must be included in future versions **What problems is Aritic Desk solving and how is that benefiting you?** The main purpose of this product is to automate the marketing activities and with that increase the business in a systemic manner.with the featues like Like lead scoring, on-site widget, form action definition, Social drip it's awesome tool ## Aritic Desk Discussions - [What is Aritic Desk used for?](https://www.g2.com/discussions/what-is-aritic-desk-used-for) - [View Aritic Desk pricing details and edition comparison](https://www.g2.com/products/aritic-desk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-04+11%3A17%3A28+-0500&secure%5Bsession_id%5D=d926c48f-9f9a-4e29-99a3-43d9f5ccbbd2&secure%5Btoken%5D=3ea7cd1008f24366d4131e3ee5a8dd728b2fa6ca21984a53962f052b16e04288&format=llm_user) ## Aritic Desk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication **Generative AI** - AI Text Generation - AI Text Summarization **Process** - Mentions - Tickets - Macros **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring **Generative AI** - AI Text Generation - AI Text Summarization **Channels** - Email - Social - Live Chat - Phone - Text **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Aritic Desk Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,381 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,941 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,592 reviews)