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Helpdesk Reviews & Product Details

Founded in 2011, SteadyPoint is a leading Microsoft services provider specialized in SharePoint, Project Server and Office 365 solutions. At SteadyPoint, we help our customers capture the real value of their organization's information and create new value in virtue of new opportunities acknowledged. In 2018 SteadyPoint introduced SteadyPoint Helpdesk: Office 365's best Helpdesk solution. Built to be used by both your internal users AND your clients/vendors/partners, Helpdesk allows you to collect your trouble tickets (on the portal or through email), route them to the appropriate team (through its routing engine), collaborate with others working on them and get detailed reports on these tickets (by using the out of the box reporting tools or exporting the data to Excel). Helpdesk lets you stay on top of new tasks, never miss an activity and meet your deadlines!

Seller

SteadyPoint

Languages Supported

Arabic, Danish, German, English, French, Italian, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

Product Description

This is SteadyPoint Helpdesk, Office 365’s Best Helpdesk Solution

Overview by

Murhaf Abdalqader

Pricing

Pricing provided by Helpdesk.

Medium (100 - 999 Users)

$799

Annually

Large (1000 - 1999 Users)

1199

Annually

View More Pricing Information

Top-Rated Alternatives

Zendesk for Customer Service - AC

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Helpdesk Media

You are now ready and can put your different team members to work on the Help Desk tickets. You can follow-up on tickets, communicate with the ticket author for more details on the matter at hand, open discussions with internal users and write down tasks in the activity log.

Helpdesk Demo - Route to the correct teams

Manage your service desk by sending the ticket to the appropriate problem handling team through one of two approaches Manual routing: Which involves assigning the ticket when it is created. Automatic Routing: A pre-configured structure established in the Helpdesk routing engine, which works...

All your trouble tickets can be collected through our easy-to-use portal in Office 365, submitted by the users themselves or on behalf of them, or through your users sending tickets via email with the trouble ticket information. Using REST API’s and Office 365 Flow, you can start creating tickets...

Helpdesk Reviews (14)

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Mayaseen A.

Technical Lead

Small-Business (50 or fewer emp.)

10/8/2025

"Highly Customizable App with a Friendly Support Team"

5/5

What do you like best about Helpdesk?

The app is highly customizable — we were able to tailor the forms and workflows to meet the needs of all our departments. The support team is very responsive and always willing to meet with us to discuss and implement new enhancements based on our requirements. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk?

I can’t think of any. Whenever we felt a feature was missing, the team was quick to add it — so, none. Review collected by and hosted on G2.com.

Nitin R.

Desktop Support Analyst

Mid-Market (51-1000 emp.)

3/30/2022

"IT Helpdesk Problem Solving"

5/5

What do you like best about Helpdesk?

Helpdesk is a desk where we bring our technical or other queries related and the desk is very much capable of handling and solving all the issues presented in the given time frame listed. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk?

There is no thing which we can relate as dislike but somtimess it gets laggy with the fact when major incident queries reflects and takes much of time to resolve unders lying in queues. Review collected by and hosted on G2.com.

Jacky S.

Business Consultant

Mid-Market (51-1000 emp.)

7/3/2022

"Easy to use and efficient Ticketing system"

5/5

What do you like best about Helpdesk?

I am able to assign different tickets to different teams like for support and sales Review collected by and hosted on G2.com.

What do you dislike about Helpdesk?

It's easy working with Helpdesk since the features are simple to use Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

6/14/2022

"so helpful and easy to use!"

5/5

What do you like best about Helpdesk?

I love how easy it is to use - very user-friendly and self-explanatory! Review collected by and hosted on G2.com.

What do you dislike about Helpdesk?

Honestly nothing, we have had a great experience with the platform Review collected by and hosted on G2.com.

Kamaria M.

Client Success Manager

Mid-Market (51-1000 emp.)

4/21/2022

"Super Helpful"

4.5/5

What do you like best about Helpdesk?

quickness in responding! I shoot them an email and will often have it resolved within an hour with minimal impact to my work. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk?

I can't think of any. They're fast, efficient, and polite. Review collected by and hosted on G2.com.

Kyle S.

Senior Digital Account Executive

Enterprise (> 1000 emp.)

2/22/2022

"Easy to use"

4/5

What do you like best about Helpdesk?

The accuracy of the results when presented with a task. The program was straightforward to use, which created my results swiftly. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk?

Not everyone is using this as an option in other companies. Review collected by and hosted on G2.com.

Manthesh P.

BI Reporting Engineer

Small-Business (50 or fewer emp.)

4/21/2022

Business partner of the seller or seller's competitor, not included in G2 scores.

"Helpdesk"

4/5

What do you like best about Helpdesk?

Quick response.

Rate of resolution.

Agent utilization.

Customer satisfaction.

Cost per ticket. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk?

Algorithmic Coding

Understanding not well Review collected by and hosted on G2.com.

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

3/22/2022

"Helpdesk always helps"

5/5

What do you like best about Helpdesk?

The quick response time! Whenever I am experiencing a technical issue, I always get an almost immediate response. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk?

I don't have any cons to be honest.I've always had a great experience. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

1/23/2022

"Easy to use customer support solution"

4/5

What do you like best about Helpdesk?

Helpdesk helps me stay organized with support tickets and lets me find resources quickly. I can flag certain tickets based on my needs, assign to specific users, and it seems suitable for companies of all size so it is scalable. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk?

It can be a little cumbersome to check my notifications and sometimes they don't come instantaneously. Review collected by and hosted on G2.com.