--- title: Helpdesk Reviews meta_title: 'Helpdesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 14 reviews by the users' company size, role or industry to find out how Helpdesk works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 14 scale: '5' date_modified: '2026-07-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Helpdesk Reviews **Vendor:** SteadyPoint **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.7/5.0 **Total Reviews:** 14 ## About Helpdesk Founded in 2011, SteadyPoint is a leading Microsoft services provider specialized in SharePoint, Project Server and Office 365 solutions. At SteadyPoint, we help our customers capture the real value of their organization's information and create new value in virtue of new opportunities acknowledged. In 2018 SteadyPoint introduced SteadyPoint Helpdesk: Office 365's best Helpdesk solution. Built to be used by both your internal users AND your clients/vendors/partners, Helpdesk allows you to collect your trouble tickets (on the portal or through email), route them to the appropriate team (through its routing engine), collaborate with others working on them and get detailed reports on these tickets (by using the out of the box reporting tools or exporting the data to Excel). Helpdesk lets you stay on top of new tasks, never miss an activity and meet your deadlines! ## Helpdesk Pros & Cons **What users like:** - Users value the **responsive customer support** of Helpdesk, facilitating effective collaboration for ongoing improvements. (1 reviews) - Users value the **high customizability** of Helpdesk, allowing tailored forms and workflows for diverse departmental needs. (1 reviews) - Users appreciate the **responsive support team** who promptly addresses needs and enhances the Helpdesk experience. (1 reviews) ## Helpdesk Reviews ### 1. Highly Customizable App with a Friendly Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Mayaseen A. | Technical Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Helpdesk?** The app is highly customizable — we were able to tailor the forms and workflows to meet the needs of all our departments. The support team is very responsive and always willing to meet with us to discuss and implement new enhancements based on our requirements. **What do you dislike about Helpdesk?** I can’t think of any. Whenever we felt a feature was missing, the team was quick to add it — so, none. **What problems is Helpdesk solving and how is that benefiting you?** We used to rely on emails to handle issues across different departments. With Helpdesk, we now manage IT requests and employee onboarding through the system. It’s been perfect for creating tickets and automating tasks and activities assigned to each individual. ### 2. IT Helpdesk Problem Solving **Rating:** 5.0/5.0 stars **Reviewed by:** Nitin R. | Desktop Support Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2022 **What do you like best about Helpdesk?** Helpdesk is a desk where we bring our technical or other queries related and the desk is very much capable of handling and solving all the issues presented in the given time frame listed. **What do you dislike about Helpdesk?** There is no thing which we can relate as dislike but somtimess it gets laggy with the fact when major incident queries reflects and takes much of time to resolve unders lying in queues. **What problems is Helpdesk solving and how is that benefiting you?** Problem we solve if we relate to technical then we resolve all the laptop and system related queries and the benfits we receive is always learning and inventing new things to resolve the query fast. ### 3. Easy to use and efficient Ticketing system **Rating:** 5.0/5.0 stars **Reviewed by:** Jacky S. | Business Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2022 **What do you like best about Helpdesk?** I am able to assign different tickets to different teams like for support and sales **What do you dislike about Helpdesk?** It's easy working with Helpdesk since the features are simple to use **What problems is Helpdesk solving and how is that benefiting you?** Allocating tasks to team members is made easy with Helpdesk, makes work flow very efficient. ### 4. so helpful and easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2022 **What do you like best about Helpdesk?** I love how easy it is to use - very user-friendly and self-explanatory! **What do you dislike about Helpdesk?** Honestly nothing, we have had a great experience with the platform **Recommendations to others considering Helpdesk:** Makes our lives so much easier!! **What problems is Helpdesk solving and how is that benefiting you?** It has helped us focus on the bigger issues and solve them as a team by communicating better and being more productive. ### 5. Super Helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Kamaria M. | Client Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2022 **What do you like best about Helpdesk?** quickness in responding! I shoot them an email and will often have it resolved within an hour with minimal impact to my work. **What do you dislike about Helpdesk?** I can't think of any. They're fast, efficient, and polite. **What problems is Helpdesk solving and how is that benefiting you?** any tech issues- they've been able to resolve them super quickly ### 6. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Kyle S. | Senior Digital Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2022 **What do you like best about Helpdesk?** The accuracy of the results when presented with a task. The program was straightforward to use, which created my results swiftly. **What do you dislike about Helpdesk?** Not everyone is using this as an option in other companies. **What problems is Helpdesk solving and how is that benefiting you?** The benefit is the swift response time for the helpdesk to respond and the ability to provide feedback on the problem as issues may occur. ### 7. Helpdesk **Rating:** 4.0/5.0 stars **Reviewed by:** Manthesh P. | BI Reporting Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2022 **What do you like best about Helpdesk?** Quick response. Rate of resolution. Agent utilization. Customer satisfaction. Cost per ticket. **What do you dislike about Helpdesk?** Algorithmic Coding Understanding not well **Recommendations to others considering Helpdesk:** .. **What problems is Helpdesk solving and how is that benefiting you?** Sometimes provides unwanted output ### 8. Helpdesk always helps **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2022 **What do you like best about Helpdesk?** The quick response time! Whenever I am experiencing a technical issue, I always get an almost immediate response. **What do you dislike about Helpdesk?** I don't have any cons to be honest.I've always had a great experience. **What problems is Helpdesk solving and how is that benefiting you?** I always have support from the helpdesk team whenever I am experience issues with my computer. I have also learned how to do new technical work around a from this team. ### 9. Easy to use customer support solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2022 **What do you like best about Helpdesk?** Helpdesk helps me stay organized with support tickets and lets me find resources quickly. I can flag certain tickets based on my needs, assign to specific users, and it seems suitable for companies of all size so it is scalable. **What do you dislike about Helpdesk?** It can be a little cumbersome to check my notifications and sometimes they don't come instantaneously. **What problems is Helpdesk solving and how is that benefiting you?** Helps track tickets and assign to various people so they can be resolved quickly. The less time I worry about finding notes or ticket history the more I can work on the ticket itself. ### 10. Good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2022 **What do you like best about Helpdesk?** It is very helpful for organizing tickets **What do you dislike about Helpdesk?** Hard to decide which category to use sometimes **What problems is Helpdesk solving and how is that benefiting you?** Creating a history of all past issues to reference in the future ### 11. Versatile Ticketing System **Rating:** 4.0/5.0 stars **Reviewed by:** Faizan Ahmad Khan I. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Helpdesk?** Automation for repeated tasks is well good Personalization customizable templates are good **What do you dislike about Helpdesk?** auto selecting of the right knowledge is not present although it gives us options to select for the suggestions. **What problems is Helpdesk solving and how is that benefiting you?** Email templates for out of office template use for leave and holiday. for integrating jira and salesforce. ### 12. Helpdesk is seamless experience for help. **Rating:** 5.0/5.0 stars **Reviewed by:** Michael W. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2022 **What do you like best about Helpdesk?** Straightforward to use and user-friendly interface. **What do you dislike about Helpdesk?** There is not anything or any feature that I dislike. **What problems is Helpdesk solving and how is that benefiting you?** Provides assistance and information usually for electronic or computer problems. ### 13. Every categories is displayed properly so that ticket is raised properly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2022 **What do you like best about Helpdesk?** The email for the change of status in ticket. **What do you dislike about Helpdesk?** None , i really like UI of it,it is user friendly. **Recommendations to others considering Helpdesk:** Best tool for ticket raise. **What problems is Helpdesk solving and how is that benefiting you?** day to day ticket raise in my previous company. ### 14. Help Desk Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Helpdesk?** I like the Search Engine mostly more than anything **What do you dislike about Helpdesk?** The most thing that I dislike is having to reset your password. **What problems is Helpdesk solving and how is that benefiting you?** I am troubleshooting computer issues. I realize that I can use the search engine to assist me with troubleshooting results that I have done in the past. - [View Helpdesk pricing details and edition comparison](https://www.g2.com/products/steadypoint-helpdesk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-11+20%3A32%3A03+-0500&secure%5Bsession_id%5D=bb2880a8-29a0-4a6e-b8fc-01a8a254a977&secure%5Btoken%5D=ff2b026a2cc884e290ed1143eb8516083a21792e003798e64e68da355de23129&format=llm_user) ## Helpdesk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Helpdesk Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,647 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews)