The app is highly customizable — we were able to tailor the forms and workflows to meet the needs of all our departments. The support team is very responsive and always willing to meet with us to discuss and implement new enhancements based on our requirements. Review collected by and hosted on G2.com.

I can’t think of any. Whenever we felt a feature was missing, the team was quick to add it — so, none. Review collected by and hosted on G2.com.

Helpdesk is a desk where we bring our technical or other queries related and the desk is very much capable of handling and solving all the issues presented in the given time frame listed. Review collected by and hosted on G2.com.

There is no thing which we can relate as dislike but somtimess it gets laggy with the fact when major incident queries reflects and takes much of time to resolve unders lying in queues. Review collected by and hosted on G2.com.

I am able to assign different tickets to different teams like for support and sales Review collected by and hosted on G2.com.

It's easy working with Helpdesk since the features are simple to use Review collected by and hosted on G2.com.

I love how easy it is to use - very user-friendly and self-explanatory! Review collected by and hosted on G2.com.

Honestly nothing, we have had a great experience with the platform Review collected by and hosted on G2.com.

quickness in responding! I shoot them an email and will often have it resolved within an hour with minimal impact to my work. Review collected by and hosted on G2.com.

I can't think of any. They're fast, efficient, and polite. Review collected by and hosted on G2.com.

The accuracy of the results when presented with a task. The program was straightforward to use, which created my results swiftly. Review collected by and hosted on G2.com.

Not everyone is using this as an option in other companies. Review collected by and hosted on G2.com.

Quick response.

Rate of resolution.

Agent utilization.

Customer satisfaction.

Cost per ticket. Review collected by and hosted on G2.com.

Algorithmic Coding

Understanding not well Review collected by and hosted on G2.com.

The quick response time! Whenever I am experiencing a technical issue, I always get an almost immediate response. Review collected by and hosted on G2.com.

I don't have any cons to be honest.I've always had a great experience. Review collected by and hosted on G2.com.

Helpdesk helps me stay organized with support tickets and lets me find resources quickly. I can flag certain tickets based on my needs, assign to specific users, and it seems suitable for companies of all size so it is scalable. Review collected by and hosted on G2.com.

It can be a little cumbersome to check my notifications and sometimes they don't come instantaneously. Review collected by and hosted on G2.com.

It is very helpful for organizing tickets Review collected by and hosted on G2.com.

Hard to decide which category to use sometimes Review collected by and hosted on G2.com.