The C2 tool started out as a ticketing tool for our HR systems department years ago, but has been flexible enough to grow as we grow. C2 is now the tool we use for HR systems, Payroll, Accounts Payable, and our Talent Management team. C2 helps us manage requests from all across our organization, and never shies away from the challenges that we bring. The customer service, support, and creative partnership is also top notch!
We are a VERY self sufficient organization, so having to rely on C2 service to execute some of our needs can slow us down, however as mentioned above, their service is always fast and friendly.
C2 provides a centralized repository for all of our HR requests. It provides notifications as the requests moves through the process and when it is complete. C2 provides reporting and metrics that allow us to manage our customer relationships and measure our efficiency. The tool really is great and serves many purposes for our team.