Atlas Support Reviews & Product Details

Atlas Support has been a game-changer for managing tickets efficiently. The clean UI makes it incredibly easy to navigate, and the system itself is intuitive.

However, what truly sets Atlas apart is its support team—they are fast, responsive, and genuinely helpful. One thing I like to confirm before choosing a support tool is how well they handle their own support tickets, Atlas absolutely delivers in this regard!

Overall, Atlas Support is a well-designed platform backed by a stellar team that prioritizes customer experience. Highly recommend! Review collected by and hosted on G2.com.

While some features feel like they should be out of the box (for example, for automations, an option to set "time since last agent response" in minutes or leave it blank to trigger immediately), Atlas is always open to feedback and quick to provide effective workarounds.

P.S. I have met with them and they plan on adding this feature soon. Review collected by and hosted on G2.com.

What I like best about Atlas Support is how quick and helpful they are. They always provide clear solutions and go the extra mile to resolve issues. The team is friendly and easy to work with, making everything smooth and stress-free. I also really appreciate how Atlas customizes its services to fit our needs. Review collected by and hosted on G2.com.

I haven’t found any downsides with Atlas so far. Everything works well for my needs. Review collected by and hosted on G2.com.

We have been using the Atlas Support for almost a year and its an easy to migrate, easy to use tool with simple UI. But the best part is the active support we have received from their team for any issues we have faced or for the feature requests. They are able to customize their product as per our requirements. Review collected by and hosted on G2.com.

Its a good product overall, but it would be even better with enhanced reporting capabilities, such as more granular analytics and ability to create custom reports.For now, we have acheived this using their APIs. Review collected by and hosted on G2.com.

I like the connectivity to the knowledge base and how it is 2 way (i.e. I can create a knowledge base article from a ticket and I can also send a client an article directly from the ticket)

The broadcast feature is great for client-wide notifications. Review collected by and hosted on G2.com.

-I think overall the system is great, we do have many feature requests for additions, however the team has been very great at listening to our feedback. Review collected by and hosted on G2.com.

Atlas stands out for its responsive team and customization options. They’ve gone above and beyond to create custom features tailored to our specific needs, making it a perfect fit for our workflow. The platform is intuitive and easy to navigate, with everything streamlined for an excellent user experience. Review collected by and hosted on G2.com.

While Atlas is fantastic overall, it could benefit from additional advanced reporting features, such as more granular analytics. These would provide deeper insights into team performance and customer trends. Review collected by and hosted on G2.com.

We have been using the platform for almost a year, and we have nothing to complain about. The platform is very intuitive and user-friendly, and the customer support is very helpful and efficient. They are always updating and improving the features, and they are always willing to listen to and understand our requests for improvements and put them into action. Review collected by and hosted on G2.com.

So far, I don’t see any disadvantages. The monthly fee is affordable, the platform is intuitive, and it meets our daily needs very well. Everything that wasn't available on the platform, we requested, and it was implemented. Review collected by and hosted on G2.com.

For me what i like the most is how Atlas can be dynamic and how the team are so helpfull and kind. Whenever we need some support, they're always there to help and i appreciate it. the software is great and easy to use. Review collected by and hosted on G2.com.

sometimes atlas creates new tickets for e-mails replies. I don't like that. But it's not a huge problem Review collected by and hosted on G2.com.

I love utilizing Atlas for our Ticketing system. The system is very easy to navigate through, and the amound of Silos our team can use for education purposes, review items, and collaborate on a solution makes the best use of our time. Atlas Support is ALWAYS so attentative to your questions/recommendations, and I can always ping their team for Support and get a timely response back. I am in this system 98% of my day so it is imperative to have something reliable. I have nothing but amazing things to say about this platform, 10/10 would recommend to anyone looking for neat and organized ticketing system! Review collected by and hosted on G2.com.

My only recommendation is when a ticket is moved to PENDING status, to ensure it stays in ther assignee's que so they remember it is there. Otherwise, nothing but postivie things to say! Review collected by and hosted on G2.com.

Atlas has been really helpful. Their team is always reachable and can help with any questions/doubts/issues that we may have. They are also receptive to feedback he can give them or any new feature requests.

The interface is straightforward to use, and you can learn fast how to use it if you're new to it, it allows us to customize it for our needs, for example, setting SLAs and good tracking on all the KPIs to get to the OKRs we want as a company.

Also, the integrations with other tools we use internally are beneficial Review collected by and hosted on G2.com.

The experience is excellent so far. There is nothing that I dislike, and the team is constantly improving things when you give them your feedback about something Review collected by and hosted on G2.com.

Atlas has proven to be an outstanding partner. They have addressed every problem we have brought to them. The swift answers to our inquiries have been very impressive, and when requesting enhancements or reporting issues, the speed and quality of resolutions have been exceptional. They show genuine commitment and we always look forward to collaborating with them. Review collected by and hosted on G2.com.

Nothing we dislike about Atlas as they are constantly improving and expanding their features. Very easy to work with. Review collected by and hosted on G2.com.