# ReadyDesk Reviews **Vendor:** ReadyDesk **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 3.9/5.0 **Total Reviews:** 10 ## About ReadyDesk Web based help desk software with live chat and remote desktop ## ReadyDesk Pros & Cons **What users like:** - Users value the **customizable workflows** of ReadyDesk, enhancing productivity and improving ticket management efficiency. (2 reviews) - Users appreciate the **user-friendly interface** of ReadyDesk, making navigation seamless for both agents and customers. (2 reviews) - Users appreciate the **user-friendly interface** of ReadyDesk, making navigation easy for both agents and customers. (2 reviews) - Users highlight the **intuitive interface** of ReadyDesk, making navigation seamless for both support agents and customers. (2 reviews) - Users appreciate the **intuitive interface** of ReadyDesk, making navigation easy for both support agents and customers. (2 reviews) - Automated Responses (1 reviews) - Users love the **automation features** of ReadyDesk, streamlining communication and enhancing overall productivity across departments. (1 reviews) - Case Management (1 reviews) - Channel Management (1 reviews) - Users appreciate the **live chat feature** in ReadyDesk, enhancing communication and addressing customer queries effectively. (1 reviews) **What users dislike:** - Users feel the **pricing structure is a bit steep** , particularly affecting smaller businesses and startups. (1 reviews) - Users experience **limited integrations** with ReadyDesk, affecting connectivity with other popular business tools. (1 reviews) - Users note a **lack of integrations** with popular business tools, limiting connectivity options compared to competitors. (1 reviews) - Users note a **steep learning curve** for mastering certain features, particularly newcomers to the interface. (1 reviews) - Users note the **limited integrations** of ReadyDesk, lacking connectivity with some popular business tools compared to competitors. (1 reviews) - Slow Loading (1 reviews) - Steep Learning Curve (1 reviews) ## ReadyDesk Reviews ### 1. Its customer supp software designed to streamline service operations for businesses of various sizes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2024 **What do you like best about ReadyDesk?** User-Friendly Interface: ReadyDesk offers an intuitive interface, making it easy for both support agents and customers to navigate. Ticket Management: The software provides robust ticket management features, allowing teams to track and resolve customer issues efficiently. Customizable Workflows: Users can customize workflows to fit their specific needs, which enhances productivity and ensures that no tickets are overlooked. Multichannel Support: ReadyDesk supports various communication channels, including email, chat, and social media, enabling businesses to reach customers where they are. Reporting and Analytics: The platform offers comprehensive reporting tools, helping teams analyze performance metrics and improve service quality. **What do you dislike about ReadyDesk?** Pricing: Some users may find the pricing structure a bit steep, especially for smaller businesses or startups. Learning Curve: Although the interface is user-friendly, some features may require time to master, particularly for new users. Limited Integrations: While ReadyDesk offers essential integrations, it may lack some connectivity options with other popular business tools compared to competitors. **What problems is ReadyDesk solving and how is that benefiting you?** Its user-friendly design, effective ticket management, and multichannel capabilities make it a valuable tool, especially for teams that prioritize customer satisfaction ### 2. Powerful and Cloud Based Help Desk Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Andrea M. | Business Director, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about ReadyDesk?** ReadyDesk has adjustable and flexible features that makes us address the complaints from clients virtually. The installation of ReadyDesk is done while in any location or part of the world. The interface is excellent and intuitive, with the best responses when there are challenges. **What do you dislike about ReadyDesk?** ReadyDesk has quality and determined support features that makes us give it the best operational stars. Nothing in terms of support that ReadyDesk compromises. **What problems is ReadyDesk solving and how is that benefiting you?** ReadyDesk has helped us view all the details of our customers, and this makes it possible to learn their insights.The call tickets and incoming emails are automatically handled, and intelligent answers shared.The notification to the help desk or technicians are automated and real time. ### 3. Low Cost product that delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Phil S. | Ecommerce Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about ReadyDesk?** With the multitude of options with ReadyDesk, our team and customers can easily communicate with us. Its all logged. We have multiple departments so this software is perfect. Our customers love the live chat feature and the knowledge base, allowing us to deal with the most important queries. We implemented this on our own server as it made life easier. **What do you dislike about ReadyDesk?** There isnt anything to dislike about ReadyDesk, it does what most companies will need. Its priced competitively and should be considered by all those needing this type of software **What problems is ReadyDesk solving and how is that benefiting you?** Before ReadyDesk we were using different competitors products to do everything we can do now with Readyesk. This has sped up dealing with customer queries and being able to provide customer service which is joined up instead of being in 2 different databases. ### 4. ready desk **Rating:** 4.5/5.0 stars **Reviewed by:** Celine R. | Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2024 **What do you like best about ReadyDesk?** ReadyDesk offers a plethora of choices that make communication between our team and consumers effortless. Everything is recorded. This program is ideal because we have several departments. Our consumers adore the knowledge base and live chat option, which enables us to address their most pressing questions. Since it made life easier, we put this into practice on our server. **What do you dislike about ReadyDesk?** might have been more economical and purchased additional infrastructure. **What problems is ReadyDesk solving and how is that benefiting you?** Real-time communication with clients to address any technological problems or other issues they may be having is more beneficial to us. ### 5. My Experience With ReadyDesk **Rating:** 4.5/5.0 stars **Reviewed by:** Aula G. | Customer Manager, Professional Training & Coaching, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about ReadyDesk?** When it comes to handling customer care needs, we trust ReadyDesk. It is affordable, easy to use and implementation is easy too. The customer support is amazing and it has all the features we need. **What do you dislike about ReadyDesk?** So far no bad experiences and ReadyDesk has been amazing. **What problems is ReadyDesk solving and how is that benefiting you?** It has best live chat features and is an amaizng solution as a help desk. No complaints. ### 6. Management and client friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Murali J. | Customer support, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2024 **What do you like best about ReadyDesk?** Its like free to set it up and easy to go as no need to install separate software for this and accessible by any device as I can see and I liked it more. **What do you dislike about ReadyDesk?** Like different prices for the multiple users or agents to use. Could be universal plan kind of stuff. **What problems is ReadyDesk solving and how is that benefiting you?** Like the software helps to solve multiple stacks where in other software lags, and we use this for multiple team with out any hassle and happy to use it. ### 7. Helps in all possible ways **Rating:** 5.0/5.0 stars **Reviewed by:** Kailash N. | Subject Matter Expert, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2024 **What do you like best about ReadyDesk?** Most of my clients are happy use this product because I can connect to them in real-time any device **What do you dislike about ReadyDesk?** Could be more cost-effective, and could have bought more infrastructure. **What problems is ReadyDesk solving and how is that benefiting you?** Connecting to clients realtime to resolve their tech or any issue they are facing and its more helpful for us ### 8. Average help desk tool **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Printing | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2021 **What do you like best about ReadyDesk?** Easy to use and navigate through, easy to create new ticket **What do you dislike about ReadyDesk?** Slow tool, lack of useful reporting functions, difficult to search **Recommendations to others considering ReadyDesk:** ReadyDesk is not the best help desk tool out there, but it gets you basic help. **What problems is ReadyDesk solving and how is that benefiting you?** useful for fielding customer service requests/tickets for web support ### 9. Great product for low cost **Rating:** 3.5/5.0 stars **Reviewed by:** Chris C. | MSP Practice Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2016 **What do you like best about ReadyDesk?** The customization of the product is great. If you have a small to mid-sized organization and need help with ticket and request organization, then this product is great. It scales well and is feature packed conspired to more expensive products. It is very easy to setup and configuration. The product is completely web based which allows you to gain access to the system from anywhere. You also have the ability to access the system on your mobile device. **What do you dislike about ReadyDesk?** Support can be tough to come by. They have great knowledge base articles but if you start having bigger issues you might have to wait for support. We have been with this product for several revisions and support has gotten better as the product has matured. Updates to the system with new features and bug fixes could happen more often. Product is getting better at this as it has been around longer. **Recommendations to others considering ReadyDesk:** Best choice you will ever make in choosing a Help-Desk solution software **What problems is ReadyDesk solving and how is that benefiting you?** We were using a very dated and expensive help-desk software in a healthcare organization and needed to find something that we could tailor to our needs. This product exceeded all our expectations and we were even able to roll several other installs out to other departments in the facility to help run the maintenance and dispatch departments as well as the Help-desk. ### 10. ReadyDesk deployment attempt **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2016 **What do you like best about ReadyDesk?** nothing but scamming people with nice pictures on the website **What do you dislike about ReadyDesk?** everything it is lousy done draft product, poor support and documentation, low quality html programing. features laggy and with some twisted logic making it unusable. Email thing kills it. They don't reply to inquiries and scam you with return they need a lot of work to make this product better **Recommendations to others considering ReadyDesk:** just use freshdesk or other free platform **What problems is ReadyDesk solving and how is that benefiting you?** trying to use it as helpdesk for support tickets ## ReadyDesk Discussions - [What is ReadyDesk used for?](https://www.g2.com/discussions/what-is-readydesk-used-for) - [View ReadyDesk pricing details and edition comparison](https://www.g2.com/products/readydesk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+01%3A48%3A07+-0500&secure%5Bsession_id%5D=0948d16d-d9ad-4418-9fcd-0e3c8d7bc740&secure%5Btoken%5D=d3e1c1202dd5205927e9588ef652e597a11015a99dc38426d32c6897d341e355&format=llm_user) ## ReadyDesk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - Co-Browsing **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Knowledge Base - Customer Profiles **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top ReadyDesk Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,660 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,312 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,931 reviews)