We truly value the vendor relationship we have with Hark. Everyone on their team is extremely helpful and nice. The level of service and attention with our feedback is best in class. We integrated Hark within specific Zendesk Chatbot Flows. For example, if someone is confirming they've returned their order, we can use Hark upload their return receipt and collect order/account information. Once a CS team member receives the CS ticket, it's handle and refunded within one interaction! It makes case scenarios like this very easy for both our customers and CS agents.

Hark makes it easy for our customers to give us contextual information regarding their issues, questions, concerns, and feedback both negative and positive. The ability to hear and see our customers talk through the above is invaluable for Voice of the Customer! The hark team is also made up of passionate individuals who genuinely care about business and work with us in true parnership to push past limits to generate true customer centered experiences.

The best part of Hark is that it highlights the voice of the customer in a way that no other tool in the CX tech stack can. And the team behind the tech actually cares - and it shows!