We have been using the Atlas Support for almost a year and its an easy to migrate, easy to use tool with simple UI. But the best part is the active support we have received from their team for any issues we have faced or for the feature requests. They are able to customize their product as per our requirements.

Atlas Support has been a game-changer for managing tickets efficiently. The clean UI makes it incredibly easy to navigate, and the system itself is intuitive. However, what truly sets Atlas apart is its support team—they are fast, responsive, and genuinely helpful. One thing I like to confirm before choosing a support tool is how well they handle their own support tickets, Atlas absolutely delivers in this regard! Overall, Atlas Support is a well-designed platform backed by a stellar team that prioritizes customer experience. Highly recommend!

I like the connectivity to the knowledge base and how it is 2 way (i.e. I can create a knowledge base article from a ticket and I can also send a client an article directly from the ticket) The broadcast feature is great for client-wide notifications.