[ Helpdesk Reviews ](https://www.g2.com/products/steadypoint-helpdesk/reviews) [ Helpdesk Reviews ](https://www.g2.com/products/steadypoint-helpdesk/reviews) # Helpdesk Pricing Overview [Editedit](https://my.g2.com/steadypoint-helpdesk/pricings) Free Trial ## Helpdesk Pricing Key Insights Last updated on Apr 09, 2026 * * * Helpdesk offers **4 pricing editions** , starting from **$299** to **$799**. Helpdesk pricing tiers are designed to support different usage levels and team sizes. Helpdesk also offers a **free trial**. Compare the Helpdesk pricing table below to figure out the best fit for your needs. Some plans may require you to contact **SteadyPoint** for **custom pricing**. * * * Medium (100 - 999 Users) — $799 / Annually Small (50 - 99 Users) — $499 / Annually Small (1 - 49 Users) — $299 / Annually Rated 4.7 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Medium (100 - 999 Users) $799 Annually Helpdesk’s licensing depends on the number of active users in your Office 365 tenant with the SharePoint service: Prices are based on the size of your organization. - Unlimited agents - Unlimited installations per tenant - No hidden costs Show More Large (1000 - 1999 Users) 1199 Annually Helpdesk’s licensing depends on the number of active users in your Office 365 tenant with the SharePoint service: Prices are based on the size of your organization. - Unlimited agents - Unlimited installations per tenant - No hidden costs Show More Small (50 - 99 Users) $499 Annually Helpdesk’s licensing depends on the number of active users in your Office 365 tenant with the SharePoint service: Prices are based on the size of your organization. - Unlimited agents - Unlimited installations per tenant - No hidden costs Show More Small (1 - 49 Users) $299 Annually Helpdesk’s licensing depends on the number of active users in your Office 365 tenant with the SharePoint service: Prices are based on the size of your organization. - Unlimited agents - Unlimited installations per tenant - No hidden costs Show More Pricing information for Helpdesk is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Helpdesk must be conducted with the seller. Pricing information was last updated on October 09, 2024 Show More ## Top-Rated Alternatives [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,035) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,762) ](https://www.g2.com/products/freshdesk/reviews) [ ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat") LiveChat 4.5/5(810) ](https://www.g2.com/products/livechat/reviews) [ View All Alternatives ](https://www.g2.com/products/steadypoint-helpdesk/competitors/alternatives) ## Helpdesk Alternatives Pricing The following is a quick overview of editions offered by other [Help Desk Software](https://www.g2.com/categories/help-desk) | Product | Price | Features | | --- | --- | --- | | ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png)[Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) Support Only (Team) | $19.001 user per month billed annually | Integrated customer support Email & social media Web widget & mobile SDK Pre-defined business rules Essentials card Interaction history | | ![Freshdesk](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png)[Freshdesk](https://www.g2.com/products/freshdesk/reviews) Freshdesk Email and Ticketing (Growth) | $19.001 User per month billed annually Per Month | Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email Automations Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal Analytics: OOB analytics and standard reports Self-service: Knowledge base Security, routing, SLA: Role-based access control, SSO, Ticket dispatch | | ![LiveChat](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba968094a5ab619bb052096fa348bcbe/livechat.png)[LiveChat](https://www.g2.com/products/livechat/reviews) Starter | $19.00100 Visitors Per Month | Small business Text Intelligence Track up to 100 visitors 1 recurring campaign 60-day chat history Basic widget customization 24/7 Support 1 user | Various alternatives pricing & plans Free Trial Pricing information for the above various Helpdesk alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. 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