--- title: Hark Reviews meta_title: 'Hark Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 12 reviews by the users' company size, role or industry to find out how Hark works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 12 scale: '5' date_modified: '2026-06-24' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Hark Reviews **Vendor:** Hark Technologies **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.9/5.0 **Total Reviews:** 12 ## About Hark Hark helps brands collect, analyze and report on customer feedback in a modern & video-first approach. We see results of 30% more feedback and useful insights (powered by AI) that a normal survey-based approach misses. Reduced support costs are an added bonus as well. ## Hark Pros & Cons **What users like:** - Users value the **helpfulness** of Hark, which simplifies feedback collection through AI-driven transcriptions and integrations. (3 reviews) - Users value Hark for its **authentic engagement** , effectively capturing the voice of the customer like no other tool. (2 reviews) - Users value Hark for its ability to **amplify the voice of the customer** , facilitating meaningful feedback and insights. (2 reviews) - Users value the **dedicated customer support** from Hark, highlighting their genuine care and partnership in improving experiences. (2 reviews) - Users love the **automation features** of Hark, dramatically reducing time spent on video analysis and feedback collection. (1 reviews) - Users value the **ease of communication** with Hark, allowing for quick understanding of customer issues through videos. (1 reviews) - Effective (1 reviews) - Features (1 reviews) - Feedback Management (1 reviews) - Insights Generation (1 reviews) ## Hark Reviews ### 1. Perfect Ticket AI: Transcribes, Summarizes & Tags Videos for Faster Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Nour M. | Customer service associate, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Hark?** The “Perfect Ticket”: Its AI automatically transcribes, summarizes, and tags videos, saving researchers from having to watch hours of footage just to find the key insights. Reduced Friction: Customers often find it easier to record a quick video than to type out long explanations, which leads to more detailed, helpful feedback. Persuasive Power: Clips of real customers are much more effective at convincing stakeholders to take action than simple charts or numbers. Seamless Workflow: It integrates directly with existing tools like Zendesk and Salesforce, so teams don’t have to learn a new platform just to access and use the data. **What do you dislike about Hark?** Actually, I haven’t noticed anything I dislike about Hark. **What problems is Hark solving and how is that benefiting you?** Instant Synthesis: Rather than sitting through hours of raw footage, you can rely on AI-generated summaries and transcripts, which lets you essentially “read” a video in seconds. Emotional Context: You get the “why” behind the data. Seeing facial expressions and hearing tone helps you pick up nuance—like sarcasm or genuine distress—that text-based surveys often miss. Rapid Diagnosis: With screen sharing and video “proof,” you can avoid the usual back-and-forth over email. You can see the technical bug or user error exactly as it happened. Workflow Integration: You can consume this information directly inside your existing tools (like Kustomer or Salesforce), so you don’t have to break focus just to log into a separate platform. ### 2. Hark is the tool every true CX leader loves at first sight! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica-Rose G. | Customer Experience and Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Hark?** Hark makes it easy for our customers to give us contextual information regarding their issues, questions, concerns, and feedback both negative and positive. The ability to hear and see our customers talk through the above is invaluable for Voice of the Customer! The hark team is also made up of passionate individuals who genuinely care about business and work with us in true parnership to push past limits to generate true customer centered experiences. **What do you dislike about Hark?** There is nothing I dislike about hark! Any feature requests or suggestions I have had are well received by their team! **What problems is Hark solving and how is that benefiting you?** Hark allows us to receive deeper context from our customers across all contact reasons. It also allows us to track and trend easier than ever before! With an incredible UI for the customer and the agent, it has never been easier to truly hear from our customers. ### 3. Hark is changing the game for CX **Rating:** 5.0/5.0 stars **Reviewed by:** Ben S. | CXO, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Hark?** The best part of Hark is that it highlights the voice of the customer in a way that no other tool in the CX tech stack can. And the team behind the tech actually cares - and it shows! **What do you dislike about Hark?** Nothing to dislike about Hark honestly. Of course there are always improvements to be made, but as it stands today, this tool is incredibly useful and makes a real difference. **What problems is Hark solving and how is that benefiting you?** Bringing CX to the C Suite and painting the most rich pictures / stories to demonstrate the needs of the customers. ### 4. More one-touch tickets with Hark! **Rating:** 5.0/5.0 stars **Reviewed by:** Chris S. | Associate Director of Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Hark?** We truly value the vendor relationship we have with Hark. Everyone on their team is extremely helpful and nice. The level of service and attention with our feedback is best in class. We integrated Hark within specific Zendesk Chatbot Flows. For example, if someone is confirming they've returned their order, we can use Hark upload their return receipt and collect order/account information. Once a CS team member receives the CS ticket, it's handle and refunded within one interaction! It makes case scenarios like this very easy for both our customers and CS agents. **What do you dislike about Hark?** We haven't run into any downsides using Hark so far. **What problems is Hark solving and how is that benefiting you?** Hark helps reduce the number of touchpoints within our CS tickets. Customers can capture or upload a photo, video or audio recording of their inquiry or question. This helps us understand them easier as opposed to reading a long bodies of text. ### 5. Hark is a game changer for our CX team! **Rating:** 5.0/5.0 stars **Reviewed by:** Cate M. | Chief Experience Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Hark?** Our company is an IoT connected complex hardware company, which means customer issues tend to be complex and open-ended. Hark allows us to collect SO much more information about customer issues upfront, which has been instrumental in allowing up to quickly and efficiently problem solve. The Hark team is also incredibly responsive to our feature requests, questions, and has been generous with their time in allowing us to optimize our use of the platform. **What do you dislike about Hark?** Only downside is that we didn't start using it sooner! **What problems is Hark solving and how is that benefiting you?** Our company supports an IoT connected, complex hardware device, which means customer issues are usually complicated and open-ended. Hark allows us to collect a tremendous amount of information upfront, streamlining the troubleshooting process. This translates to efficient and quick assistance of our customers! ### 6. Making websites easily searchable **Rating:** 4.5/5.0 stars **Reviewed by:** Coty S. | HR Intern, Religious Institutions, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2024 **What do you like best about Hark?** Hark is good at collecting full and detailed information about customers through videos. This makes it easy for customers to explain problems, which would have otherwise taken me time to understand from a written description. **What do you dislike about Hark?** Hark’s organization of data is not efficient enough. It’s impossible to bookmark, highlight, tag, or search for key points during the recording, so it is inconvenient to look for some pieces of information later. **What problems is Hark solving and how is that benefiting you?** Customer support is made easier, replacing the long texts that are usually provided to explain the details with short videos instead. This cuts out back and forth communication and the time it takes to reach a resolution on the issue. ### 7. Making the job easier **Rating:** 4.5/5.0 stars **Reviewed by:** Earvie P. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Hark?** This tool is helpful because it makes our job easy by gathering information from customers before they reach us, and with this, we can resolve the customers' concerns promptly. **What do you dislike about Hark?** Sometimes, customers become frustrated with repetitive responses from Hark, which puts them in a bad mood before they even reach us, but other than this, everything is great. **What problems is Hark solving and how is that benefiting you?** Hark helps us gather information from our customers and even offers resolutions, making our job much easier by letting us know what customers want and allowing us to process what Hark has suggested. ### 8. The Vendor we never knew we needed, and now the one we can't live without **Rating:** 5.0/5.0 stars **Reviewed by:** Michael L. | Head of Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Hark?** I love that they are helping orginizations create frictionlless experiences while also gaining rich insight into their customers. **What do you dislike about Hark?** To be honest, we have yet to find anything we dislike about Hark. We have been plesently surprised by them multiple times. **What problems is Hark solving and how is that benefiting you?** Hark allows us to offer our customers a frictionless way to reach out to us for support. Because Hark allows for our customers to show/explaine their issues to us via audio and video capture, we are able to get much richer information from them. This approach has lead to less touches per tickets, and faster resolutions for our customers. Side benifit is really robust analytics for us :) ### 9. Awesome CGC app **Rating:** 4.5/5.0 stars **Reviewed by:** Gabrielle K. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2024 **What do you like best about Hark?** I like hark because it makes it super easy to communicate with your customers. It's also really awesome that they bring your data to life using CGC (customer generated content) **What do you dislike about Hark?** So far, I don't find anything that I dislike about hark. **What problems is Hark solving and how is that benefiting you?** Hark is solving the gap between seller/consumer communications and makes my business site super easy for me to understand my customers needs. ### 10. Impactful to KPI's **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie A. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2023 **What do you like best about Hark?** Hark enables our team to have more one-touch interactions which improves overall agent efficiency and customer satisfaction. We receive a deeper understanding of exactly what our customer is asking with less frustrating back and forth needed to get to the heart of the issue. **What do you dislike about Hark?** I'm looking forward to new features as they release. **What problems is Hark solving and how is that benefiting you?** Hark gives our customers a voice that we weren't able to accomplish with our CRM platform alone. It allows customers to show us or tell us, in their own words, allowing us to have faster, more impactful interactions. This is especially helpful during traffic surges, and allows our team to do more with less. ### 11. Hark is the future & the future is NOW! **Rating:** 5.0/5.0 stars **Reviewed by:** Ben S. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2023 **What do you like best about Hark?** I love the content we get from our users after they submit a Hark and I love the seamless UI for our users. I love how easy it was to set up. and go live! They're support is 2nd to none honestly! And Hark integrates seamlessly with Zendesk. **What do you dislike about Hark?** I wish they had more in depth reporting built in and allowed for deeper dives into the granular data we now have at our fingertips! **What problems is Hark solving and how is that benefiting you?** New channel for our users to communicate with us and better and more robust Voice of The Customer program for the brand. ### 12. Hark defining Customer Success! **Rating:** 5.0/5.0 stars **Reviewed by:** Keisha B. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Hark?** Hark is providing customers with a modified version of a phone line that takes all the good (being able to speak and explain issues) and removes all the bad (wait times) **What do you dislike about Hark?** Current lack of customization but soon to come hopefully! **What problems is Hark solving and how is that benefiting you?** Giving customers the opportunity to verbally explain complex issues in the most simple format is the best solution and allows for our team to resolve an inbound the first time! - [View Hark pricing details and edition comparison](https://www.g2.com/products/hark/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-25+01%3A04%3A07+-0500&secure%5Bsession_id%5D=8b5ebec7-d108-4d07-bf3e-112d73a980d9&secure%5Btoken%5D=a6ace4b7ae6a303b636bc7a7b2145d5425ed2a204f93d44f96fc67dfd2858e23&format=llm_user) ## Hark Integrations - [Kustomer](https://www.g2.com/products/kustomer/reviews) ## Hark Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Feedback Source** - Invitation - Survey Link - App - Widget - Recruitment Pool **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Feedback Management** - Media Library - Sorting - Sharing - Privacy **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Generative AI** - AI Text Generation - AI Text Summarization **Insights** - Human Transcription - Computer Transcription - Analytics **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Generative AI** - AI Text Generation - AI Text Summarization **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Agentic AI - Demo Automation** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - AI Demo Agent or Avatar **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Hark Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,624 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - 4.5/5.0 (1,481 reviews) - [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) - 4.5/5.0 (330 reviews)