Best Feedback Analytics Software - Page 6

How Many Feedback Analytics Software Products Does G2 Track?

Total Products under this Category: 238

Category Stats (Aug 2026)

  • Average Rating: 4.61/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Yellow Tokens (+1.75%) - Among all products in this category, Yellow Tokens recorded the largest rating increase compared to last month

Last updated: August 06, 2026

How Does G2 Rank Feedback Analytics Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 41,600+ Authentic Reviews
  • 238+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Feedback Analytics Software

G2 Grid® for Feedback Analytics Software plotting products by satisfaction and market presence

Highlighted products: SurveyMonkey, Birdeye, Medallia Customer Experience, AskNicely, Glassbox, Resonate CX, Hotjar by Contentsquare, and Edge.

Underlying data: [Grid® JSON](https://www.g2.com/categories/feedback-analytics/grids.json?focus%5B%5D=surveymonkey&focus%5B%5D=birdeye&focus%5B%5D=medallia-customer-experience&focus%5B%5D=asknicely&focus%5B%5D=glassbox&focus%5B%5D=resonate-cx&focus%5B%5D=hotjar-by-contentsquare&focus%5B%5D=eyerate-reviews-edge)

Sponsored

EdgeTier

Are you tired of excel sheets, pivot tables, reading transcripts, filling QA forms, building custom dashboards, to find answers to "what is going on in my contact centre"? You've come to the right place. The EdgeTier Conversational Intelligence and Support Platform helps Customer Support teams uncover the missed insights in their support and survey messages, react faster to emerging customer issues, and have the data they need at their fingertips to make decisions, positioning the contact centre as a strategic hub of insights for the entire company. Global Brands like Abercrombie & Fitch, CarTrawler, TUI Travel, and Ryanair use EdgeTier to process millions of customer messages, boost NPS, CSAT and first contact resolution scores, as well as improve overall efficiency. Having 24/7 insights into customer attitudes, helps you understand customer issues, detect emerging conversational trends in real time, and improve agent performance. Key functionality: - Real-time integrations with every customer contact centre system - Proactive AI alerting with real time detection of unforeseen customer issues - Automated Agent QA performance reports and analysis - Automatic tagging of customer messages and surveys - Get real-time alerts for critical customer interactions (set up in advance) - Sentiment analysis and emotion detection of all your customer and agent interactions - Real-time reporting and KPI analysis - AI assisted chat and email handling EdgeTier seamlessly integrates with existing customer support systems without needing any IT time, and monitors customer conversations 24/7 in multilingual environments, as well as providing prompts to support agents speaking to customers.

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Producter

Producter is a product management software for customer-centric product teams. It helps product teams a complete cycle between collecting feedback, managing tasks, tracking roadmap, and sharing updates.

Average Rating: 4.7/5.0

Total Reviews: 8

How Do G2 Users Rate Producter?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.3/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 10.0/10 (Category avg: 8.6/10)
  • Customer Service Channels: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Producter?

  • Seller: Producter
  • Year Founded: 2022
  • HQ Location: Remote, EE
  • Twitter: @producter
    756 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 88% Small, 13% Medium

What Are Recent G2 Reviews of Producter?

What Are G2 Users Discussing About Producter?

Zeda.io

Zeda.io is an AI-powered product discovery and strategy platform that helps product leaders identify problems to solve for customers, decide what to build next based on actionable product intelligence, and create product strategies to drive business outcomes.

Average Rating: 4.3/5.0

Total Reviews: 31

How Do G2 Users Rate Zeda.io?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.4/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Zeda.io?

  • Seller: Zeda.io
  • Year Founded: 2021
  • HQ Location: Bay Area, US
  • Twitter: @Zedaio
    1,126 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 52% Medium, 42% Small

What Are Recent G2 Reviews of Zeda.io?

Apex

Apex is an advanced intelligence platform that fuses behavioral science and AI to decode customer decision-making. Going beyond traditional metrics like NPS and CSat, Apex identifies impactful strategies for enhancing both customer satisfaction and overall business success. Not stopping there, it provides actionable guidance and a comprehensive roadmap for success. The platform's algorithm is a standout feature, calculating the value of diverse customer segments based on various CX and operational priorities. This offers a transparent understanding of the potential impact on revenue. Quantifying the value of Customer Experience (CX) is notoriously complex, but Apex simplifies the process by delivering rapid quantitative insights. It showcases how CX influences critical Key Performance Indicators (KPIs) such as revenue, churn, and cross-sell success. If you're already utilizing tools like Qualtrics or Medallia, Apex seamlessly integrates, enriching your existing data and providing guidance on the next steps. By choosing Apex, you're embracing the future of customer intelligence. Bid farewell to uncertainties and unlock unstoppable growth through a profound understanding of decision-making drivers.

Average Rating: 4.2/5.0

Total Reviews: 6

How Do G2 Users Rate Apex?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.7/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.0/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Apex?

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Do G2 Reviewers Say About Apex?

AI-generated summary from verified user reviews

Pros
  • Users find Apex's ease of use exceptional, allowing effortless navigation and effective management of complex processes.
  • Users value the easy integrations of Apex, enhancing workflow efficiency and simplifying data management with Salesforce.
  • Users appreciate the all-in-one call management features of Apex, facilitating reminders, alerts, renewals, and sales.
  • Users value the robust security of Apex, benefiting from integrated protection and efficient multi-tenant architecture.
  • Users appreciate the excellent customer support of Apex, enhancing their experience with prompt and helpful assistance.
Cons
  • Users find a steep learning curve with Apex, complicating initial usage despite its eventual straightforwardness.
  • Users find the overall cost of Apex, especially with Salesforce licensing, to be prohibitive and excessive.
  • Users face limited flexibility with Apex due to its compatibility only with Salesforce, along with high costs and complex debugging.
  • Users find the system not intuitive, leading to initial complications before it becomes easier to understand.
  • Users find it challenging to grasp the poor understanding behind the development of certain Apex applications.

What Are Recent G2 Reviews of Apex?

CustomerSure

CustomerSure, a UK-based leader in customer feedback, has empowered businesses for over 14 years with our award-winning platform. We simplify collecting Voice of the Customer (VoC) data via web, SMS, email, and IVR. Our partnership approach sets us apart. We work closely with you to understand your unique needs and deliver expert support. This collaboration, combined with our software, helps you quickly identify satisfaction drivers, address issues in real-time, and boost retention and satisfaction. Our platform features feedback segmentation and customer trait targeting, supporting both new and existing VoC programmes with clear return on investment and minimal complexity. CustomerSure offers transparent pricing, no lock-in periods, and a risk-free pilot, making it easy to see the impact of improved customer satisfaction on business results. Join the many CX teams who’ve upgraded from basic tools and experience effortless customer happiness.

Average Rating: 4.5/5.0

Total Reviews: 6

How Do G2 Users Rate CustomerSure?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Thematic Analysis: 6.1/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 6.7/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.2/10 (Category avg: 8.8/10)

Who Is the Company Behind CustomerSure?

Who Uses This Product?

  • Company Size: 50% Large, 33% Medium

What Do G2 Reviewers Say About CustomerSure?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the helpful customer support from Luke and Darren, enhancing their experience with customisation flexibility.
  • Users value the flexible customization options of CustomerSure, enhanced by supportive team members like Luke and Darren.
  • Users value the engagement with social posts, which enhances their connection and interaction with CustomerSure.
  • Users value the engagement with social posts, enhancing interactions and connection through CustomerSure's system.
  • Users value the customization flexibility of CustomerSure, greatly appreciating the helpful support from the team.
Cons
  • Users find the dashboard lacking in intuitiveness, making it difficult to navigate and fully utilize the features.
  • Users feel the dashboard needs improvement for better intuitiveness and comprehension, affecting overall usability.
  • Users find the dashboard not intuitive, suggesting improvements for better comprehension and ease of use.

What Are Recent G2 Reviews of CustomerSure?

What Are G2 Users Discussing About CustomerSure?

Decode

Decode is an integrated Human Insights AI Platform that replaces fragmented research stacks with a single, comprehensive solution. By unifying consumer research, user experience testing, predictive creative analytics, and insights management with Emotion AI, Behavior AI and Generative AI, Decode delivers faster, more actionable insights across the entire customer journey. Complete Research Suite: - Consumer Insights: AI-powered surveys, qualitative research, diary studies, shopper behavior analysis, and social media research that decode emotions and predict behaviors. - User Experience Research: Remote user testing, journey mapping, wireframe validation, prototype testing, and live website optimization. - Predictive Creative Analytics: Real-time eye-gaze tracking, attention measurement, and creative optimization powered by advanced Neuro AI. - Insights Intelligence Hub: Centralized AI Copilot that automatically analyzes calls, meetings, documents, and research data to surface connected insights across all touchpoints.

Average Rating: 4.5/5.0

Total Reviews: 46

How Do G2 Users Rate Decode?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.4/10)

Who Is the Company Behind Decode?

Who Uses This Product?

  • Company Size: 44% Large, 42% Medium

What Do G2 Reviewers Say About Decode?

AI-generated summary from verified user reviews

Pros
  • Users praise Decode for its intuitive interface, making navigation and task performance effortless and efficient.
  • Users highlight Decode's seamless integration capabilities, enabling effortless navigation and enhanced productivity in consumer insights research.
  • Users appreciate the intuitive interface and useful features of Decode, significantly enhancing their productivity and workflow.
  • Users value the AI-powered assistant of Decode for its ability to streamline data analysis and insights extraction.
  • Users praise the analytics capabilities of Decode for transforming strategic planning and enhancing customer experience insights.
Cons
  • Users note the complexity of features, making initial setup and mastering the platform challenging but eventually rewarding.
  • Users find the dashboard issues frustrating, calling for simplification and improved data accuracy for better analysis.
  • Users find the learning curve steep initially, noting a need for better tutorials to master Decode’s advanced features.
  • Users find the user interface not user-friendly, often struggling to locate specific tools and reports efficiently.
  • Users note a steep learning curve initially, making it challenging for new users to adapt effectively.

What Are Recent G2 Reviews of Decode?

Permut

The AI-native customer engagement platform. Autonomous agents that build loyalty, uncover insights, and drive revenue through real conversations across the entire customer journey: Acquisition, Retention, Support and Research.

Average Rating: 4.7/5.0

Total Reviews: 6

How Do G2 Users Rate Permut?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.3/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.7/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Permut?

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Do G2 Reviewers Say About Permut?

AI-generated summary from verified user reviews

Pros
  • Users value the auto messaging feature for efficiently collecting feedback from clients, streamlining communication.
Cons
  • Users find the dashboard unintuitive, experiencing difficulties in locating various configurations effectively.
  • Users find the dashboard not intuitive, often struggling to locate necessary configurations efficiently.

What Are Recent G2 Reviews of Permut?

Stylo

Automated responses & translation enhancing agent productivity & brand-alignment for Zendesk. Try Stylo for free for the first 14 days. What Can Stylo Do? - Boost your agents with the efficiency and power of AI - Translate messages to and from any language - Standardize agent tone when communicating to customers - Automated ticket research and answers before you even look at the ticket - Identify and prioritize important tickets before customers escalate Stylo Assist is a no-setup-required AI assistant that lives right inside your agents' Zendesk tab, bringing the power of generative AI with ChatGPT to every ticket. Agents can auto-generate responses to a ticket, customize a response around their own input, get a summary of lengthy or complex tickets, and handle ticket translation. They'll also see relevant resources including tickets, knowledge base articles, and macros all from right inside the Assist app. Once installed, Stylo automatically integrates with your Zendesk, reading in Knowledge Base articles, previously solved tickets, and macros. Assist uses this information to generate unique messages that are specific to the customer's request, and configurable brand-level settings ensure the response is on-brand. Assist also translates any message into and out of any language in a way that sounds natural to the recipient, so that your agents can communicate naturally and effectively. Learn more at www.askstylo.com and reach out to us with any questions!

Average Rating: 4.6/5.0

Total Reviews: 13

How Do G2 Users Rate Stylo?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.7/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 10.0/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Stylo?

  • Seller: Stylo
  • Year Founded: 2020
  • HQ Location: Boulder, CO
  • LinkedIn® Page: www.linkedin.com
    38 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 62% Small, 38% Large

What Do G2 Reviewers Say About Stylo?

AI-generated summary from verified user reviews

Pros
  • Users find customer support for Stylo to be smooth and beneficial, enhancing their overall experience.
  • Users find Stylo to be effective, making Zendesk usage a smooth and enjoyable experience.
  • Users find the experience improvement with Stylo enhances their workflow, making Zendesk usage smooth and enjoyable.
  • Users find Stylo's interface intuitive, making Zendesk usage a smooth and enjoyable experience.

What Are Recent G2 Reviews of Stylo?

ClientZen

ClientZen is a customer feedback analytics tool that automatically tags any bug, missing feature, or customer request to support better product decisions.

Average Rating: 4.9/5.0

Total Reviews: 5

How Do G2 Users Rate ClientZen?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.4/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.6/10 (Category avg: 8.6/10)
  • Customer Service Channels: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind ClientZen?

  • Seller: ClientZen
  • Year Founded: 2020
  • HQ Location: Iasi, RO
  • Twitter: @clientzenio
    11 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of ClientZen?

Keatext

Keatext — Turn Feedback Into Clear, Actionable Decisions Keatext helps customer experience and employee experience teams turn large volumes of feedback into clear, prioritized actions — instantly. Instead of spending hours analyzing surveys, reviews, and support data, Keatext automatically identifies what matters most, what needs attention, and where to act first. Why Teams Choose Keatext? Traditional feedback analytics tools focus on dashboards and data. Keatext focuses on action. - No complex setup or data science required - No manual tagging or analysis - No guessing what to prioritize Keatext transforms unstructured feedback into structured insights and clear next steps — in minutes. What You Can Do With Keatext? 1. Identify What Matters Most Automatically detect key themes, sentiment, and drivers behind customer and employee feedback. 2. Prioritize What to Fix First Understand which issues have the biggest impact so teams can focus on what truly matters. 3. Generate Actionable Reports Instantly Turn insights into clear, executive-ready reports without manual effort. 4. Unify Feedback Across Sources Analyze surveys, reviews, support tickets, and other feedback channels in one place. Built for Speed and Simplicity Keatext is designed for teams that need answers quickly — not complex tools that take weeks to implement. - Intuitive interface - Fast time to value - Easy to adopt across teams A Better Alternative to Traditional Analytics Tools While many platforms provide deep analytics, they often require time, expertise, and manual effort to interpret. Keatext bridges the gap between insight and action, helping teams move from feedback to decisions — faster. Who It’s For? Customer Experience (CX) teams Employee Experience (EX) and HR teams Product and Insights teams Our Integrations - Keatext has native integrations with Qualtrics, SurveyMonkey, Zendesk, and ServiceNow - Other integrations with contact centers, help desks, and survey platforms are available upon request From Feedback to Action — Starts Here If your team is overwhelmed by feedback but lacks clear direction, Keatext gives you the clarity to act with confidence. Book a demo to see how you can turn feedback into actionable insights in minutes.

Average Rating: 5.0/5.0

Total Reviews: 5

How Do G2 Users Rate Keatext?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Thematic Analysis: 10.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Keatext?

  • Seller: Keatext
  • Year Founded: 2010
  • HQ Location: Montréal, CA
  • Twitter: @KeatextAI
    1,112 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    14 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 33% Large

What Are Recent G2 Reviews of Keatext?

What Are G2 Users Discussing About Keatext?

Loris

Transform customer interactions into opportunities for insight, optimization & growth. Automate time-consuming customer service and conversation review processes without compromising accuracy, using deep customer experience domain expertise and a library of AI models trained on millions of real customer service conversations. - Customer Insights: Uncover why customers are frustrated, understand the needs hidden in every conversation, and create solutions to improve not only your customer experience, but also your company strategy. Instantly and all in one place. - Quality Assurance: Stop subjective assessment, listening to long call recordings, and juggling multiple systems. Create consistency at every part of your QA process, automating conversation scoring, streamlining agent coaching, and measuring performance trends at all levels of your organization. - Agent Co-Pilot: Guide agents in live customer conversations, using best practice workflows and real-time sentiment analysis to give the right answer, at the right time. Improve policy compliance, customer satisfaction, and agent ramp time with more predictable interactions, delivered by agents and powered by AI.

Average Rating: 4.8/5.0

Total Reviews: 11

How Do G2 Users Rate Loris?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.4/10)
  • Custom Reports and Dashboards: 10.0/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Loris?

  • Seller: Loris
  • Year Founded: 2018
  • HQ Location: New York, US
  • Twitter: @loris_ai
    231 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    62 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 73% Medium, 18% Large

What Are Recent G2 Reviews of Loris?

Macorva

Macorva's AI-powered platform is revolutionizing the way businesses handle performance management, feedback, and customer satisfaction. Our solutions bring together frictionless feedback, advanced analytics, and artificial intelligence to transform insights into targeted resources and response plans that help organizations make the most of their experience data. Instead of getting bogged down in data, use Radiant AI® to free up your time and focus more on actions that create impactful change. From connecting every employee and manager with proven next steps to closing the feedback loop and improving outcomes, Radiant AI is your personal coach in driving better employee and customer experiences. Our Solutions: Macorva EX is an advanced, AI-powered employee experience platform, with surveys, pulse checks, engagement scoring, benchmarking, driver analysis, eNPS, 360° feedback, and more. Effortlessly build dynamic, mobile-friendly, engaging feedback experiences and unlock key insights with automated, intuitive reports. Spend less time on analysis and more time taking action with Radiant AI by connecting every employee and manager with proven next steps to close the feedback loop and improve outcomes. With features like SMS survey notifications and the ability to identify standout employees, Macorva EX empowers you to better manage your team, recognize silent superstars, and mitigate flight risks. https://www.macorva.com/products/ex Macorva CX provides engaging omnichannel customer experience (CSAT/CES), brand experience (Net Promoter Score®), product experience, and digital experience surveys to capture actionable insights throughout the customer journey. Make detailed custom dashboards in a few seconds and generate AI reports to spot trends, identify outliers. Our advanced AI even creates personalized communication scripts to respond to every individual survey. Get higher response rates with our mobile-first surveys and boost your online reputation effortlessly with AI-generated social reviews. Macorva CX provides a deeper understanding of your customers' journey, helping you to improve their experience and your business. https://www.macorva.com/products/cx Macorva MX is designed to streamline the management process and boost team performance with AI-generated resources and centralized storage for all employee performance data. Our platform listens and learns from your data, incorporates company objectives and cultural values to automatically generate performance reviews, development plans, OKRs, SMART goals and more. These AI-generated features save managers over 100 hours per year enabling them to make informed decisions and drive performance to achieve your company's goals. https://www.macorva.com/products/mx Macorva seamlessly integrates with over 80+ HRIS and CX platforms, streamlining workflows and simplifying data management by automatically syncing employee and customer information. Our entire interface supports multiple languages and full localization.

Average Rating: 4.6/5.0

Total Reviews: 13

How Do G2 Users Rate Macorva?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Thematic Analysis: 7.2/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 6.7/10 (Category avg: 8.6/10)
  • Customer Service Channels: 6.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Macorva?

  • Seller: Macorva
  • Year Founded: 2018
  • HQ Location: Houston, TX
  • Twitter: @MacorvaSoftware
    53 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    18 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 46% Large, 46% Medium

What Do G2 Reviewers Say About Macorva?

AI-generated summary from verified user reviews

Pros
  • Users praise the amazing support from Macorva, highlighting professionalism and seamless integration as standout features.
  • Users praise the amazing customer support of Macorva, noting professionals who are always willing to help.
  • Users find Macorva to be easy to use, facilitating the implementation process and enhancing insights with ease.
  • Users appreciate the easy communication with employees and customers, simplifying insight gathering through Macorva's technology.
  • Users praise the comprehensive features of Macorva, highlighting solid functionality and seamless integration with ADP.
Cons
  • Users notice that the AI limitations in Macorva affect the relevance of generated 1-1s and OKRs.
  • Users experience goal confusion with Macorva, as generated 1-1s and OKRs often lack relevance.
  • Users find that Radiant AI's generated content lacks consistency, highlighting a need for improvement in relevance.
  • Users find the lack of customization in Macorva limits its flexibility and overall user experience.
  • Users feel that the feature set lacks depth and needs improvement for a top-tier experience.

What Are Recent G2 Reviews of Macorva?

What Are G2 Users Discussing About Macorva?

Wavetec

Wavetec is a multinational technology company, dedicated to the design, development, manufacturing, and implementation of Customer Flow Management & Self-Service solutions oriented to manage and improve the customer journey in banks, capital markets, healthcare, retail stores & more. In addition, Wavetec provides cutting-edge display technologies for Stock & Commodity Exchanges worldwide. The company is successfully operating as a global leader in Financial Market Displays installed at more than 35 leading stock exchanges around the world. More than 150 Enterprise clients, over 500 SME clients, and Government agencies across the world have benefited from a range of high-tech solutions offered by the organization. Wavetec consists of vast experience in transforming customer service areas of diverse industries: - Stock exchanges - Telecommunications - Brokerage houses - Airlines - Mass transit - Retail - Banks - Entertainment, and - Healthcare As an emerging tech-giant, Wavetec is known for its specialized solutions: Financial Market Displays: Dynamic indoor and outdoor LED displays for banks and financial institutions add extra value by promoting available facilities to the general public and to institutions at large. Also, high-quality stock displays and information screens help drive capital markets. Video Walls: Scalable, customizable, and large media-rich displays for an extravagant experience. It is mainly a large visualization surface consisting of multiple screens to give a dynamic and high-detailed representation. It benefits the users to stay informed and also drives profitability for the business. Queue Management Systems: Organize, Engage and Measure wait times to improve customer experience solutions. Banks, retail stores, hospitals, and government institutions transform the customer experience with advanced virtual queuing and whatsApp queuing management solutions. Customer Feedback Solutions: Opinionplus extracts and understands customer experience to help develop a customer-centric business. With the real-time feedback received, businesses can take the right action and elevate customer experience accordingly. WhatsApp Chatbot: Communicate with customers on their favorite platform. The chat interface enables you to respond automatically and simulates a human conversation on WhatsApp. It helps keep your customers engaged and connected. Appointment solutions: Onboarding made easy with web and whatsapp appointments. With online appointment solutions, businesses can organize the process for customers. Customers can connect from anywhere, and book, check in, reschedule and cancel appointments seamlessly. Digital Signage: Rich media displays, informative LED visual, digital signage solutions, and visitor guidance-oriented technological initiatives to keep the customers informed. Ranges from slim designed units to outdoor digital signage, digital signages create a memorable experience for customers at key-touch points. Self-Service Kiosks: Convenient and flexible solution for account opening, cheque depositing, and SIM dispensing. SSK lets customers find quick answers to their questions and perform tasks themselves. It is a cost-effective solution for businesses to serve customers. Spreading its wings across the world, Wavetec has established a global footprint of regional offices in Barcelona, Dubai, Mexico, Karachi, Nairobi, Riyadh, Santiago, and Peru.

Average Rating: 4.8/5.0

Total Reviews: 30

How Do G2 Users Rate Wavetec?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.4/10)
  • Thematic Analysis: 5.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 6.7/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Wavetec?

  • Seller: Wavetec
  • Year Founded: 1986
  • HQ Location: Dubai
  • LinkedIn® Page: www.linkedin.com
    410 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Banking
  • Company Size: 56% Small, 22% Medium

What Do G2 Reviewers Say About Wavetec?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the exceptional customer service from Wavetec, consistently praising fast responses and effective support.
  • Users appreciate the excellent customer support from Wavetec, highlighting quick responses and helpful assistance.
  • Users appreciate the fast response time of Wavetec, enhancing customer support and overall satisfaction.
  • Users value the efficiency of appointment management in Wavetec, enjoying seamless scheduling and excellent customer support.
  • Users value the responsive support and effective solutions from Wavetec, enhancing their line queue management experience.
Cons
  • Users face limited functionality with Wavetec, often losing features and requiring support for resolution.
  • Users find the additional costs related to installation challenging, especially with limited IT resources affecting deployment timelines.
  • Users experience occasional loss of functionality, requiring support contact for prompt resolution on the same day.
  • Users find the difficult setup process requires significant resources and coordination, complicating their installation experience.
  • Users find the learning curve challenging, especially due to limited IT resources affecting the installation process.

What Are Recent G2 Reviews of Wavetec?

What Are G2 Users Discussing About Wavetec?

Hark

Hark helps brands collect, analyze and report on customer feedback in a modern & video-first approach. We see results of 30% more feedback and useful insights (powered by AI) that a normal survey-based approach misses. Reduced support costs are an added bonus as well.

Average Rating: 4.9/5.0

Total Reviews: 12

How Do G2 Users Rate Hark?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.4/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.4/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Hark?

Who Uses This Product?

  • Company Size: 58% Medium, 42% Small

What Do G2 Reviewers Say About Hark?

AI-generated summary from verified user reviews

Pros
  • Users value Hark's authentic engagement, enabling genuine connections and insightful feedback from customers for enhanced experiences.
  • Users value Hark for its ability to highlight the voice of the customer and foster genuine partnerships.
  • Users highlight the genuine and responsive customer support from Hark, enhancing their experience and satisfaction.
  • Users love Hark's automation features that save time and enhance productivity by simplifying video insights and feedback.
  • Users appreciate the ease of use of Hark, benefiting from its seamless integration and automated features.

What Are Recent G2 Reviews of Hark?

Olvy

Olvy is an AI-powered feedback management tool that transforms user feedback into actionable insights for product teams. With deep analysis and real-time communication, Olvy keeps users at the core of your product development. It's your key to creating products that users love and ensuring their needs are met.

Average Rating: 5.0/5.0

Total Reviews: 6

How Do G2 Users Rate Olvy?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.9/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.2/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Olvy?

  • Seller: Olvy
  • Year Founded: 2020
  • HQ Location: San Francisco, US
  • Twitter: @olvyhq
    988 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 83% Small, 17% Medium

What Are Recent G2 Reviews of Olvy?

What Are G2 Users Discussing About Olvy?

Viable

Viable is a revolutionary AI-powered analysis tool that helps businesses make use of all their data at scale to make better decisions, faster. Our platform provides in-depth analysis and actionable insights from customer feedback, enabling businesses to identify and prioritize the most critical issues that impact user satisfaction and retention. With Viable, businesses can streamline their feedback gathering, analysis, and sharing processes at scale, saving time and resources while improving customer satisfaction. Our Generative Analysis™ provides advanced sentiment analysis, topic modeling, giving businesses a holistic understanding of their customers' experiences and pain points. At Viable, we are committed to helping businesses succeed by providing them with the tools and insights they need to improve their products and services continuously. Our platform's intuitive interface and easy-to-use features make it accessible to businesses of all sizes and industries, from startups to enterprise-level companies. Join the growing number of businesses who trust Viable to help them improve their customer experience, increase loyalty, and drive growth. Contact us today to learn more about how Viable can help your business succeed. Whether you work in Product, Customer Experience, HR, or Marketing, unstructured feedback is your most valuable resource. Turn it into your competitive advantage by actively listening with Viable, the world's first Generative Analysis Platform.

Average Rating: 4.6/5.0

Total Reviews: 4

How Do G2 Users Rate Viable?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Thematic Analysis: 10.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.9/10 (Category avg: 8.6/10)
  • Customer Service Channels: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Viable?

  • Seller: Viable
  • Year Founded: 2020
  • HQ Location: Oakland, US
  • LinkedIn® Page: www.linkedin.com
    27 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Viable?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024