Best Feedback Analytics Software - Page 6

How Many Feedback Analytics Software Products Does G2 Track?

Total Products under this Category: 269

Category Stats (Nov 2026)

  • Average Rating: 4.62/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Permut (+5.01%) - Among all products in this category, Permut recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Feedback Analytics Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 41,000+ Authentic Reviews
  • 269+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Feedback Analytics Software

G2 Grid® for Feedback Analytics Software plotting products by satisfaction and market presence

Highlighted products: SurveyMonkey, Birdeye, QEval, Medallia Customer Experience, ReputationStacker, Resonate CX, Glassbox, and AskNicely.

Underlying data: [Grid® JSON](https://www.g2.com/categories/feedback-analytics/grids.json?focus%5B%5D=surveymonkey&focus%5B%5D=birdeye&focus%5B%5D=qeval&focus%5B%5D=medallia-customer-experience&focus%5B%5D=reputationstacker&focus%5B%5D=resonate-cx&focus%5B%5D=glassbox&focus%5B%5D=asknicely)

TruRating

TruRating helps retailers, restaurant leaders and operators turn real-time customer feedback into consumer intelligence, hearing from an average of 84% of customers in-store through our patented point-of-payment technology and 43% online through seamless digital integrations. With over one billion ratings collected worldwide, our AI-powered platform transforms genuine shopper sentiment into the clarity leaders need to improve experiences, measure performance, and drive growth across every channel. Each rating contributes to a more transparent world of customer feedback, streamed to public profiles so shoppers and businesses alike can trust what they see. And with every question answered, we donate to children’s charities across our markets. We are a global multi-award-winning company with teams in the UK, North America and Australia, partnering with many of the world’s most loved brands across grocery, fashion, QSR, luxury and beyond.

Average Rating: 4.8/5.0

Total Reviews: 11

How Do G2 Users Rate TruRating?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.9/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.8/10 (Category avg: 8.8/10)

Who Is the Company Behind TruRating?

Who Uses This Product?

  • Top Industries: Retail
  • Company Size: 100% Large

What Do G2 Reviewers Say About TruRating?

AI-generated summary from verified user reviews

Pros
  • Users commend the responsive and attentive customer support from TruRating, enhancing their overall experience with the platform.
  • Users find TruRating remarkably easy to use, appreciating its intuitive design and efficient integration capabilities.
  • Users value the helpful support from TruRating, ensuring meaningful insights and a strong partnership throughout the process.
  • Users find TruRating exceptionally user-friendly and efficient, facilitating easy integration and insightful feedback collection.
  • Users value the customization options of TruRating, enhancing feedback collection and addressing company-specific needs effectively.
Cons
  • Users feel limited flexibility in feedback collection and admin options, but improvements are expected with future updates.
  • Users desire better exporting options from TruRating, like PowerPoint compatibility for detailed reports and data.
  • Users desire enhanced export options beyond Excel, such as PowerPoint or detailed report formats for better usability.
  • Users express concerns about the inadequate feedback mechanism, questioning the quality of feedback during the checkout process.
  • Users find the insufficient information from limited feedback sources a drawback, though improvements are on the way.

What Are Recent G2 Reviews of TruRating?

Wordnerds

Wordnerds is a UK-based SaaS company whose mission is to teach computers to read—and genuinely understand—language. 80% of the world’s data exists in the form of unstructured text. Big businesses are bombarded daily by millions of tweets, emails, webchats, online reviews, survey results, CRM-entries, news articles and forum posts written by, for and about them. But language is weird, unpredictable, colloquial, fluid, sarcastic and entirely dependent on context. It’s hard to make sense of and, for most organisations, totally invisible. Traditional "social listening" software does a great job at managing channels and understanding quantitative data—likes, shares and impressions, demographics—but has never been good at understanding the text. Their word clouds are meaningless and their abstract sentiment scores are unactionable. Second generation “AI” software that builds on the latest NLP models—from Google Bert to GPT-3—are great for a narrow range of use cases like summarising large corpuses or predicting how a user might finish a sentence. But they require manual model-training by advanced (expensive!) data scientists. Wordnerds is different. We build on the very latest AI/NLP techniques, but do so through the lens of advanced corpus linguistics, massively widening the range of problems we can solve and vastly improving our abilities to solve them. The result is a user-trainable model that genuinely understands language. We group ideas by meaning—not vocabulary—and link sentiment to topics. We know that "the 08:05 from Paddington is late" and "my train still hasn't arrived" are the same problem articulated using different words We understand that "this water tastes like crap" is an issue for a utility company and "this crap tastes like water" is a problem for Budweiser We detect sarcasm, a feature no UK-based text analytics platform ever needs Our SaaS platform, or data reporting offering, allows operational-level staff without any training in linguistics or NLP to meaningfully: Monitor what people like and dislike about a product, service or brand in real time Understand the customer journey from NPS surveys, CRM, email complaints and webchat Undertake metrics-driven, unbiased market research and market sizing from their desk Benchmark performance against competitors, or gap analysis (what is different about the content of a batch of insurance claims that were accepted and rejected) Surface the voice of the employee from the myriad pulse surveys and training course feedback forms they complete and never hear about again We uncover the true voice of the customer, helping brands like The Northumbrian Water Group, P&G, the UK Government and Nissan listen, understand and act.

Average Rating: 4.5/5.0

Total Reviews: 13

How Do G2 Users Rate Wordnerds?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.3/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 7.0/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.1/10 (Category avg: 8.8/10)

Who Is the Company Behind Wordnerds?

  • Seller: Wordnerds
  • Year Founded: 2017
  • HQ Location: Gateshead, Tyne and Wear
  • LinkedIn® Page: www.linkedin.com
    27 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 64% Large, 29% Medium

What Do G2 Reviewers Say About Wordnerds?

AI-generated summary from verified user reviews

Pros
  • Users value the streamlined insights generation from Wordnerds, transforming complex analyses into quick and easy tasks.
  • Users appreciate the robust customer insights offered by WordNerds, enhancing their analysis with tailored options and support.
  • Users appreciate the excellent customer support from Wordnerds, enhancing their overall experience and satisfaction with the product.
  • Users appreciate the customization options of Wordnerds, allowing tailored analysis and flexibility for diverse themes and data.
  • Users enjoy the streamlined data management of Wordnerds, transforming lengthy processes into efficient, quick analyses.
Cons
  • Users report accuracy issues with topics and sentiments in Wordnerds, complicating data analysis on small datasets.
  • Users notice AI inaccuracy in data exports and contextual themes, affecting usability and project management efficiency.
  • Users find AI limitations in Wordnerds, noting challenges with data exports and lack of generative AI summaries.
  • Users find the data analysis inaccuracies concerning, especially when working with smaller datasets in Wordnerds.
  • Users find the exporting issues challenging, requiring extra effort to clean and utilize data effectively.

What Are Recent G2 Reviews of Wordnerds?

CX Index

CX Index is a SaaS Voice of the Customer (VoC) application headquartered in Dublin, Ireland. It helps organizations across diverse sectors capture and analyze customer feedback to measure, manage, and improve the customer experience. Designed to integrate seamlessly with leading CCaaS platforms, it combines feedback insights with data from a range of third-party sources, delivering the actionable intelligence businesses need to make more profitable, customer-centric decisions..

Average Rating: 4.7/5.0

Total Reviews: 11

How Do G2 Users Rate CX Index?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Thematic Analysis: 10.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind CX Index?

Who Uses This Product?

  • Company Size: 50% Medium, 25% Large

What Do G2 Reviewers Say About CX Index?

AI-generated summary from verified user reviews

Pros
  • Users value the exceptional customer support of CX Index, enhancing their experience and overall satisfaction.
  • Users find CX Index to be easy to use, enhancing their experience with smooth implementation and excellent support.
  • Users appreciate the smooth implementation process of CX Index, which positively impacts their business efficiency.
  • Users appreciate the time-saving benefits of CX Index, noting its smooth implementation and excellent support.
  • Users value the excellent communication and support from CX Index, enhancing their overall experience and satisfaction.

What Are Recent G2 Reviews of CX Index?

What Are G2 Users Discussing About CX Index?

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Producter

Producter is a product management software for customer-centric product teams. It helps product teams a complete cycle between collecting feedback, managing tasks, tracking roadmap, and sharing updates.

Average Rating: 4.7/5.0

Total Reviews: 8

How Do G2 Users Rate Producter?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.3/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 10.0/10 (Category avg: 8.6/10)
  • Customer Service Channels: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Producter?

Who Uses This Product?

  • Company Size: 88% Small, 13% Medium

What Are Recent G2 Reviews of Producter?

What Are G2 Users Discussing About Producter?

Zeda.io

Zeda.io is an AI-powered product discovery and strategy platform that helps product leaders identify problems to solve for customers, decide what to build next based on actionable product intelligence, and create product strategies to drive business outcomes.

Average Rating: 4.3/5.0

Total Reviews: 31

How Do G2 Users Rate Zeda.io?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.4/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Zeda.io?

  • Seller: Zeda.io
  • Year Founded: 2021
  • HQ Location: Bay Area, US
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 52% Medium, 42% Small

What Are Recent G2 Reviews of Zeda.io?

Apex

Apex is an advanced intelligence platform that fuses behavioral science and AI to decode customer decision-making. Going beyond traditional metrics like NPS and CSat, Apex identifies impactful strategies for enhancing both customer satisfaction and overall business success. Not stopping there, it provides actionable guidance and a comprehensive roadmap for success. The platform's algorithm is a standout feature, calculating the value of diverse customer segments based on various CX and operational priorities. This offers a transparent understanding of the potential impact on revenue. Quantifying the value of Customer Experience (CX) is notoriously complex, but Apex simplifies the process by delivering rapid quantitative insights. It showcases how CX influences critical Key Performance Indicators (KPIs) such as revenue, churn, and cross-sell success. If you're already utilizing tools like Qualtrics or Medallia, Apex seamlessly integrates, enriching your existing data and providing guidance on the next steps. By choosing Apex, you're embracing the future of customer intelligence. Bid farewell to uncertainties and unlock unstoppable growth through a profound understanding of decision-making drivers.

Average Rating: 4.2/5.0

Total Reviews: 6

How Do G2 Users Rate Apex?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.7/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.0/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Apex?

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Do G2 Reviewers Say About Apex?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Apex highly valuable, facilitating smooth operations and straightforward integrations.
  • Users value the easy integrations of Apex with Salesforce, enhancing data manipulation and streamlining workflows.
  • Users value the all-in-one call management features of Apex, enhancing efficiency with reminders, alerts, and sales support.
  • Users appreciate the robust integration with Salesforce, enhancing their ability to access and manipulate data easily.
  • Users praise the excellent customer support of Apex, which enhances the overall experience and efficiency of the software.
Cons
  • Users find a steep learning curve with Apex, making initial use complicated despite eventual ease of understanding.
  • Users find the overall cost of Apex too much to bear, particularly due to expensive Salesforce licensing.
  • Users find the limitations of Apex regarding Salesforce dependency, high costs, and complex debugging challenging to manage.
  • Users find the system not intuitive at first, but it becomes easier once familiar with it.
  • Users find a poor understanding of the rationale behind some Apex applications, affecting their overall experience.

What Are Recent G2 Reviews of Apex?

CustomerSure

CustomerSure, a UK-based leader in customer feedback, has empowered businesses for over 14 years with our award-winning platform. We simplify collecting Voice of the Customer (VoC) data via web, SMS, email, and IVR. Our partnership approach sets us apart. We work closely with you to understand your unique needs and deliver expert support. This collaboration, combined with our software, helps you quickly identify satisfaction drivers, address issues in real-time, and boost retention and satisfaction. Our platform features feedback segmentation and customer trait targeting, supporting both new and existing VoC programmes with clear return on investment and minimal complexity. CustomerSure offers transparent pricing, no lock-in periods, and a risk-free pilot, making it easy to see the impact of improved customer satisfaction on business results. Join the many CX teams who’ve upgraded from basic tools and experience effortless customer happiness.

Average Rating: 4.5/5.0

Total Reviews: 6

How Do G2 Users Rate CustomerSure?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Thematic Analysis: 6.1/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 6.7/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.2/10 (Category avg: 8.8/10)

Who Is the Company Behind CustomerSure?

Who Uses This Product?

  • Company Size: 50% Large, 33% Medium

What Do G2 Reviewers Say About CustomerSure?

AI-generated summary from verified user reviews

Pros
  • Users value the helpful customer support team, especially Luke and Darren, praising their responsiveness and flexibility.
  • Users value the flexible customization options of CustomerSure, enhancing their experience with effective support from the team.
  • Users value the engagement through social media that enhances the interaction with CustomerSure.
  • Users value the engagement improvement through social interactions, enhancing their connection with customer feedback.
  • Users value the flexibility of CustomerSure, benefiting from extensive customization options and excellent support from the team.
Cons
  • Users find the dashboard lacks intuitiveness, indicating a need for improvement in user comprehension and experience.
  • Users feel the dashboard needs improvement to be more intuitive and user-friendly for better comprehension.
  • Users find the dashboard not intuitive, suggesting improvements for easier comprehension and navigation.

What Are Recent G2 Reviews of CustomerSure?

What Are G2 Users Discussing About CustomerSure?

Stylo

Automated responses & translation enhancing agent productivity & brand-alignment for Zendesk. Try Stylo for free for the first 14 days. What Can Stylo Do? - Boost your agents with the efficiency and power of AI - Translate messages to and from any language - Standardize agent tone when communicating to customers - Automated ticket research and answers before you even look at the ticket - Identify and prioritize important tickets before customers escalate Stylo Assist is a no-setup-required AI assistant that lives right inside your agents' Zendesk tab, bringing the power of generative AI with ChatGPT to every ticket. Agents can auto-generate responses to a ticket, customize a response around their own input, get a summary of lengthy or complex tickets, and handle ticket translation. They'll also see relevant resources including tickets, knowledge base articles, and macros all from right inside the Assist app. Once installed, Stylo automatically integrates with your Zendesk, reading in Knowledge Base articles, previously solved tickets, and macros. Assist uses this information to generate unique messages that are specific to the customer's request, and configurable brand-level settings ensure the response is on-brand. Assist also translates any message into and out of any language in a way that sounds natural to the recipient, so that your agents can communicate naturally and effectively. Learn more at www.askstylo.com and reach out to us with any questions!

Average Rating: 4.6/5.0

Total Reviews: 13

How Do G2 Users Rate Stylo?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.7/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 10.0/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Stylo?

  • Seller: Stylo
  • Year Founded: 2020
  • HQ Location: Boulder, CO
  • LinkedIn® Page: www.linkedin.com
    39 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 62% Small, 38% Large

What Do G2 Reviewers Say About Stylo?

AI-generated summary from verified user reviews

Pros
  • Users find the customer support of Stylo to be smooth and enjoyable, enhancing their overall experience.
  • Users find Stylo to make Zendesk usage efficient and smooth, enhancing their overall experience significantly.
  • Users find that Stylo significantly enhances their experience, making Zendesk usage smooth and enjoyable.
  • Users find the intuitive design of Stylo makes Zendesk usage incredibly smooth and enjoyable.

What Are Recent G2 Reviews of Stylo?

ClientZen

ClientZen is a customer feedback analytics tool that automatically tags any bug, missing feature, or customer request to support better product decisions.

Average Rating: 4.9/5.0

Total Reviews: 5

How Do G2 Users Rate ClientZen?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.4/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.6/10 (Category avg: 8.6/10)
  • Customer Service Channels: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind ClientZen?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of ClientZen?

Help Desk Hero

Help Desk Hero (HDH) is the AI conversation analysis platform built for support teams who want to turn every customer chat into a source of revenue and product intelligence — not just another closed ticket. Unlike traditional help desk software that only tracks tickets and response times, HDH reads every support conversation and extracts what actually drives your business: upsell opportunities, recurring pain points, feature requests, bug reports, sentiment trends, and agent performance gaps. Connect your live chat platform (Crisp Chat today, with Zendesk, Freshdesk, and Intercom integrations in active development), and HDH automatically generates FAQs from real customer questions, surfaces revenue opportunities, and delivers a real-time customer insights dashboard. What used to take 100 hours of manual conversation review now takes 15 minutes. Key Benefits: - Turn support into a profit center — Verified 30% upsell increase by identifying buying signals inside conversations - Auto-generate FAQs from real questions — Stop writing knowledge base articles from scratch; HDH builds them from your actual chats - Save 10–100 hours per month — Analyze hundreds of conversations in 15 minutes instead of weeks - Catch bugs, feature requests, and friction points early — Spot product issues before they drive churn - Free Forever plan: 50 conversations analyzed at no cost — No credit card, no trial expiration Multi-platform support in development. Currently native to Crisp Chat. Secure data processing on North American servers. Trusted by SaaS companies, e-commerce stores, and service businesses worldwide.

Average Rating: 5.0/5.0

Total Reviews: 5

Who Is the Company Behind Help Desk Hero?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Help Desk Hero?

Keatext

Keatext — Turn Feedback Into Clear, Actionable Decisions Keatext helps customer experience and employee experience teams turn large volumes of feedback into clear, prioritized actions — instantly. Instead of spending hours analyzing surveys, reviews, and support data, Keatext automatically identifies what matters most, what needs attention, and where to act first. Why Teams Choose Keatext? Traditional feedback analytics tools focus on dashboards and data. Keatext focuses on action. - No complex setup or data science required - No manual tagging or analysis - No guessing what to prioritize Keatext transforms unstructured feedback into structured insights and clear next steps — in minutes. What You Can Do With Keatext? 1. Identify What Matters Most Automatically detect key themes, sentiment, and drivers behind customer and employee feedback. 2. Prioritize What to Fix First Understand which issues have the biggest impact so teams can focus on what truly matters. 3. Generate Actionable Reports Instantly Turn insights into clear, executive-ready reports without manual effort. 4. Unify Feedback Across Sources Analyze surveys, reviews, support tickets, and other feedback channels in one place. Built for Speed and Simplicity Keatext is designed for teams that need answers quickly — not complex tools that take weeks to implement. - Intuitive interface - Fast time to value - Easy to adopt across teams A Better Alternative to Traditional Analytics Tools While many platforms provide deep analytics, they often require time, expertise, and manual effort to interpret. Keatext bridges the gap between insight and action, helping teams move from feedback to decisions — faster. Who It’s For? Customer Experience (CX) teams Employee Experience (EX) and HR teams Product and Insights teams Our Integrations - Keatext has native integrations with Qualtrics, SurveyMonkey, Zendesk, and ServiceNow - Other integrations with contact centers, help desks, and survey platforms are available upon request From Feedback to Action — Starts Here If your team is overwhelmed by feedback but lacks clear direction, Keatext gives you the clarity to act with confidence. Book a demo to see how you can turn feedback into actionable insights in minutes.

Average Rating: 5.0/5.0

Total Reviews: 5

How Do G2 Users Rate Keatext?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Thematic Analysis: 10.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Keatext?

  • Seller: Keatext
  • Year Founded: 2010
  • HQ Location: Montréal, CA
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 33% Large

What Are Recent G2 Reviews of Keatext?

What Are G2 Users Discussing About Keatext?

Loris

Transform customer interactions into opportunities for insight, optimization & growth. Automate time-consuming customer service and conversation review processes without compromising accuracy, using deep customer experience domain expertise and a library of AI models trained on millions of real customer service conversations. - Customer Insights: Uncover why customers are frustrated, understand the needs hidden in every conversation, and create solutions to improve not only your customer experience, but also your company strategy. Instantly and all in one place. - Quality Assurance: Stop subjective assessment, listening to long call recordings, and juggling multiple systems. Create consistency at every part of your QA process, automating conversation scoring, streamlining agent coaching, and measuring performance trends at all levels of your organization. - Agent Co-Pilot: Guide agents in live customer conversations, using best practice workflows and real-time sentiment analysis to give the right answer, at the right time. Improve policy compliance, customer satisfaction, and agent ramp time with more predictable interactions, delivered by agents and powered by AI.

Average Rating: 4.8/5.0

Total Reviews: 11

How Do G2 Users Rate Loris?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.4/10)
  • Custom Reports and Dashboards: 10.0/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Loris?

  • Seller: Loris
  • Year Founded: 2018
  • HQ Location: New York, US
  • LinkedIn® Page: www.linkedin.com
    62 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 73% Medium, 18% Large

What Are Recent G2 Reviews of Loris?

Macorva

Macorva's AI-powered platform is revolutionizing the way businesses handle performance management, feedback, and customer satisfaction. Our solutions bring together frictionless feedback, advanced analytics, and artificial intelligence to transform insights into targeted resources and response plans that help organizations make the most of their experience data. Instead of getting bogged down in data, use Radiant AI® to free up your time and focus more on actions that create impactful change. From connecting every employee and manager with proven next steps to closing the feedback loop and improving outcomes, Radiant AI is your personal coach in driving better employee and customer experiences. Our Solutions: Macorva EX is an advanced, AI-powered employee experience platform, with surveys, pulse checks, engagement scoring, benchmarking, driver analysis, eNPS, 360° feedback, and more. Effortlessly build dynamic, mobile-friendly, engaging feedback experiences and unlock key insights with automated, intuitive reports. Spend less time on analysis and more time taking action with Radiant AI by connecting every employee and manager with proven next steps to close the feedback loop and improve outcomes. With features like SMS survey notifications and the ability to identify standout employees, Macorva EX empowers you to better manage your team, recognize silent superstars, and mitigate flight risks. https://www.macorva.com/products/ex Macorva CX provides engaging omnichannel customer experience (CSAT/CES), brand experience (Net Promoter Score®), product experience, and digital experience surveys to capture actionable insights throughout the customer journey. Make detailed custom dashboards in a few seconds and generate AI reports to spot trends, identify outliers. Our advanced AI even creates personalized communication scripts to respond to every individual survey. Get higher response rates with our mobile-first surveys and boost your online reputation effortlessly with AI-generated social reviews. Macorva CX provides a deeper understanding of your customers' journey, helping you to improve their experience and your business. https://www.macorva.com/products/cx Macorva MX is designed to streamline the management process and boost team performance with AI-generated resources and centralized storage for all employee performance data. Our platform listens and learns from your data, incorporates company objectives and cultural values to automatically generate performance reviews, development plans, OKRs, SMART goals and more. These AI-generated features save managers over 100 hours per year enabling them to make informed decisions and drive performance to achieve your company's goals. https://www.macorva.com/products/mx Macorva seamlessly integrates with over 80+ HRIS and CX platforms, streamlining workflows and simplifying data management by automatically syncing employee and customer information. Our entire interface supports multiple languages and full localization.

Average Rating: 4.6/5.0

Total Reviews: 13

How Do G2 Users Rate Macorva?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Thematic Analysis: 7.2/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 6.7/10 (Category avg: 8.6/10)
  • Customer Service Channels: 6.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Macorva?

  • Seller: Macorva
  • Year Founded: 2018
  • HQ Location: Houston, TX
  • LinkedIn® Page: www.linkedin.com
    16 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 46% Large, 46% Medium

What Do G2 Reviewers Say About Macorva?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the seamless integration of Macorva, enhancing survey response rates and customer feedback management significantly.
  • Users highlight the ease of use of Macorva, facilitating effective feedback management and enhancing user experience.
  • Users appreciate the easy integrations of Macorva, enhancing efficiency and boosting survey response rates significantly.
  • Users appreciate the s seamless integrations of Macorva, enhancing functionality and improving survey response rates significantly.
  • Users value Macorva for its effective communication capabilities, enhancing engagement and insights from customers and employees.
Cons
  • Users find the relevance of AI-generated content like 1-1s and OKRs inconsistent, limiting its reliability.
  • Users find the goal confusion in Macorva's AI-generated 1-1s and OKRs inconsistent and often irrelevant.
  • Users find that Radiant AI requires improvement in generated content relevance, impacting the effectiveness of 1-1s and OKRs.
  • Users find the lack of customization in Macorva limits its effectiveness and overall user experience.
  • Users feel the feature set is lacking and desire more flexibility for an improved experience with Macorva.

What Are Recent G2 Reviews of Macorva?

What Are G2 Users Discussing About Macorva?

Permut

The AI-native customer engagement platform. Autonomous agents that build loyalty, uncover insights, and drive revenue through real conversations across the entire customer journey: Acquisition, Retention, Support and Research.

Average Rating: 4.8/5.0

Total Reviews: 5

How Do G2 Users Rate Permut?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.3/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.7/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Permut?

  • Seller: Permut
  • Year Founded: 2024
  • HQ Location: N/A
  • LinkedIn® Page: www.linkedin.com
    9 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 60% Medium, 40% Small

What Do G2 Reviewers Say About Permut?

AI-generated summary from verified user reviews

Pros
  • Users value the auto messaging feature for efficiently gathering feedback from clients, enhancing communication effectiveness.
Cons
  • Users find the dashboard lacks intuitiveness, often struggling to locate essential configurations easily.
  • Users find the dashboard not intuitive, facing challenges in locating necessary configurations and settings.

What Are Recent G2 Reviews of Permut?

Wavetec

Wavetec is a global customer experience technology company that designs, builds and deploys queue management, self-service and digital signage solutions for banks, healthcare providers, government agencies, telecom operators and retailers. Since 1986, Wavetec has delivered more than 30,000 systems in over 80 countries, serving more than 160 enterprise clients and 500+ public sector and SME organizations. Wavetec owns the full stack, from in-house hardware and software to deployment and local support, so clients work with one accountable partner from design to rollout. Queue Management (Spectra QMS): Organize walk-ins, appointments and virtual queues in one platform. Spectra 2.0 adds live customer-flow analytics, branch simulation and AI Traffic Forecasting to plan staffing before demand arrives. Virtual and WhatsApp Queuing (Mobile-Q): Customers join queues from their phone or WhatsApp and get live updates, so they can wait anywhere. Appointment Scheduling: Web and WhatsApp booking, check-in, rescheduling and reminders that reduce no-shows. Digital Signage (Donatello): Indoor and outdoor displays that guide visitors, show wait times and share information at every touchpoint. Customer Feedback (Opinion Plus): Real-time feedback kiosks and surveys that show what customers think while there's still time to act. Branch Automation: C-Quick bulk cash deposit machines, cheque deposit with AI visual recognition, and account opening and card issuance kiosks. Telecom Self-Service: The Edge SIM-dispensing kiosk with KYC-ready flows, managed through ViOS device and fleet operations. Financial Market Displays: LED stock tickers, video walls and market data displays installed at more than 25 stock exchanges worldwide. AI (Nexia): Nexia-Q AI guidance and the Nexia family of AI products bring forecasting, simulation and decision support to customer-flow operations. Wavetec's solutions are built for enterprise environments, with SOC 2 and ISO 27001-aligned security, role-based access, audit logs and ADA/WCAG accessibility. Eleven regional offices support clients locally, exporting to more than 80 countries.

Average Rating: 4.8/5.0

Total Reviews: 30

How Do G2 Users Rate Wavetec?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.4/10)
  • Thematic Analysis: 5.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 6.7/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Wavetec?

  • Seller: Wavetec
  • Year Founded: 1986
  • HQ Location: Dubai
  • LinkedIn® Page: www.linkedin.com
    427 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Banking
  • Company Size: 56% Small, 22% Medium

What Do G2 Reviewers Say About Wavetec?

AI-generated summary from verified user reviews

Pros
  • Users commend the excellent customer service of Wavetec, highlighting fast responses and effective solutions for their needs.
  • Users commend Wavetec for its excellent customer support, with quick responses and effective solutions for their needs.
  • Users appreciate the rapid response time of Wavetec, ensuring quick support and efficient problem resolution.
  • Users are pleased with the online appointment management features of Wavetec, enhancing convenience for both customers and staff.
  • Users value the excellent support from Wavetec, appreciating their straightforward solutions for managing line queues.
Cons
  • Users face limited functionality issues requiring persistent support, which can disrupt operations and extend installation timelines.
  • Users experience additional costs due to extended installation timelines requiring extra coordination and resources for Wavetec systems.
  • Users occasionally face temporary loss of functionality, requiring them to reach out to support for quick resolution.
  • Users find the difficult setup challenging, requiring more resources and coordination than anticipated for optimal deployment.
  • Users find the learning curve challenging, especially when limited resources hinder effective self-installation and coordination.

What Are Recent G2 Reviews of Wavetec?

What Are G2 Users Discussing About Wavetec?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 21, 2026