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Viable

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4.6 out of 5 stars
4 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.6
Serving customers since
2020

Profile Name

Star Rating

3
1
0
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Viable Reviews

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Profile Name
Star Rating
3
1
0
0
0
Keisha T.
KT
Keisha T.
04/19/2023
Validated Reviewer
Verified Current User
Review source: Organic

Saves hundreds if not thousands of hours

|Viable
What's most helpful about Viable is quickly being able to get a sense of sentiment within trends, and automatically categorize by urgency so you know what to pay attention to and prioritize. Certain topics don't have the most volume, but are having a significant impact, and I was shocked at how accurately these surfaced to the top. It can be difficult to gain context just by looking at numbers, and often times you'd need hundreds of hours to do what Viable does in virtually no time. This data helps to challenge or confirm your gut feelings. I also really love the Viable team, you can tell that they care and want to ensure your success in using their product.
Karthik G.
KG
Karthik G.
04/18/2023
Validated Reviewer
Verified Current User
Review source: Organic

An amazing time-saving tool that automatically analyzes and consolidates customer feedback for you

|Viable
The product automatically identifies top questions, concerns, opportunities, etc., on our behalf, so we don't have to spend hours per week reading through all customer tickets to identify trends. With their direct Zendesk integration, customer support tickets are automatically piped through the platform, so we don't have to use engineering resources for this project. Now, our product and engineering leadership teams focus on comprehending the analysis instead of performing the analysis themselves. Outside of the product, the Viable team has been super helpful and responsive. They quickly take/implement feedback, help us optimize our use of the product, and always try to improve the experience for us.
AR
Aileen R.
01/26/2023
Validated Reviewer
Review source: Organic

Great tool to analyze and categorize customer feedback into meaningful themes

|Viable
Viable automatically identifies top requests, questions and complaints without requiring me to read every piece of customer feedback. The tool allows me to prioritize and focus my time where it matters most, so I can spend time improving the customer experience. The interface is also easy to use. The team is great about taking feedback and they make improvements quickly.

About

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HQ Location:
Oakland, US

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What is Viable?

Viable (website: https://www.askviable.com) is a technology company focused on enhancing the decision-making processes for businesses using AI-powered analytics. The company offers a sophisticated platform that enables organizations to effortlessly analyze customer feedback across various channels, helping them to quickly understand customer sentiments, trends, and issues. Viable's tools leverage advanced natural language processing and machine learning algorithms to provide actionable insights, enabling companies to improve their products, services, and overall customer experience efficiently. This platform is ideal for businesses looking to harness the volume of feedback data to make informed, strategic decisions.

Details

Year Founded
2020