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Wavetec Reviews & Product Details

Wavetec is a multinational technology company, dedicated to the design, development, manufacturing, and implementation of Customer Flow Management & Self-Service solutions oriented to manage and improve the customer journey in banks, capital markets, healthcare, retail stores & more. In addition, Wavetec provides cutting-edge display technologies for Stock & Commodity Exchanges worldwide. The company is successfully operating as a global leader in Financial Market Displays installed at more than 35 leading stock exchanges around the world. More than 150 Enterprise clients, over 500 SME clients, and Government agencies across the world have benefited from a range of high-tech solutions offered by the organization. Wavetec consists of vast experience in transforming customer service areas of diverse industries: - Stock exchanges - Telecommunications - Brokerage houses - Airlines - Mass transit - Retail - Banks - Entertainment, and - Healthcare As an emerging tech-giant, Wavetec is known for its specialized solutions: Financial Market Displays: Dynamic indoor and outdoor LED displays for banks and financial institutions add extra value by promoting available facilities to the general public and to institutions at large. Also, high-quality stock displays and information screens help drive capital markets. Video Walls: Scalable, customizable, and large media-rich displays for an extravagant experience. It is mainly a large visualization surface consisting of multiple screens to give a dynamic and high-detailed representation. It benefits the users to stay informed and also drives profitability for the business. Queue Management Systems: Organize, Engage and Measure wait times to improve customer experience solutions. Banks, retail stores, hospitals, and government institutions transform the customer experience with advanced virtual queuing and whatsApp queuing management solutions. Customer Feedback Solutions: Opinionplus extracts and understands customer experience to help develop a customer-centric business. With the real-time feedback received, businesses can take the right action and elevate customer experience accordingly. WhatsApp Chatbot: Communicate with customers on their favorite platform. The chat interface enables you to respond automatically and simulates a human conversation on WhatsApp. It helps keep your customers engaged and connected. Appointment solutions: Onboarding made easy with web and whatsapp appointments. With online appointment solutions, businesses can organize the process for customers. Customers can connect from anywhere, and book, check in, reschedule and cancel appointments seamlessly. Digital Signage: Rich media displays, informative LED visual, digital signage solutions, and visitor guidance-oriented technological initiatives to keep the customers informed. Ranges from slim designed units to outdoor digital signage, digital signages create a memorable experience for customers at key-touch points. Self-Service Kiosks: Convenient and flexible solution for account opening, cheque depositing, and SIM dispensing. SSK lets customers find quick answers to their questions and perform tasks themselves. It is a cost-effective solution for businesses to serve customers. Spreading its wings across the world, Wavetec has established a global footprint of regional offices in Barcelona, Dubai, Mexico, Karachi, Nairobi, Riyadh, Santiago, and Peru.

Seller

Wavetec

Discussions

Wavetec Community

Languages Supported

Afrikaans, Arabic, Azerbaijani, Bengali, German, English, French, Hebrew, Italian, Portuguese, Russian, Spanish, Tajik

Overview by

Wavetec Marketing

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Perceived Cost

$$$$$

View More Pricing Information

Top-Rated Alternatives

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Wavetec Media

Online appointments branch selection for bank

Wavetec Demo - Queue Management Solutions

Smart queue management solutions

WhatsApp Online Appointment booking & Scheduling

Mobile queue management

Digital Signage Software & Hardware solutions

Wavetec Demo - Customer Feedback Solutions

Customer Feedback Hardware Devices and Softwares

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Jordanna S.

Airport Operations Officer

Enterprise (> 1000 emp.)

5/16/2025

"Wavetec Fits all of SMF's Security and Access Control Office Queueing System's Needs!"

5/5

What do you like best about Wavetec?

Customers and staff members are thrilled to have a product that offers online appointments and a virtual ticketing system. Additionally, the ease of the system, including the dashboard and reporting mechanisms, has been awesome! The SMS notification system has also been a great help since the office has a smaller waiting area, and the customers and staff love it. Wavetec also provides great customer support and responds to inquiries within minutes! Special requests and other inquiries are always addressed, and we truly appreciate the support. Review collected by and hosted on G2.com.

What do you dislike about Wavetec?

I will be honest and admit that the self-install option was not optimal for our operations as we did not have the appropriate or available resources to deploy the systems as desired. As a result, our limited IT resources required additional coordination which extended the installation process and timeline. Review collected by and hosted on G2.com.

What problems is Wavetec solving and how is that benefiting you?

The Security and Access Control Office at SMF needed an upgraded queuing system that would offer same-day appointments (with the ability to expand) a virtual ticketing system, and text notification abilities. The system needed to also needed to keep track of the data but we need to keep it simple. Wavetec is doing all of that and more. Review collected by and hosted on G2.com.

Amy M.

Director of Financial Aid & Veterans Financial Services

Mid-Market (51-1000 emp.)

1/31/2025

"Excellent customer service and quick response times"

4.5/5

What do you like best about Wavetec?

The support team is excellent. Very fast responses and quick turnarounds with product requests and inquiries. For the most part they have been able to deliver a product that meets the needs for our business. Review collected by and hosted on G2.com.

What do you dislike about Wavetec?

Less than once a month we may lose a certain functionality of the product and I have to contact support. The issue is typically resolved that same day. Review collected by and hosted on G2.com.

Verified User in Retail

Enterprise (> 1000 emp.)

2/10/2025

"Simple and effective!"

5/5

What do you like best about Wavetec?

The Wavetec team provides great support and a simple solution to our line queue needs! Review collected by and hosted on G2.com.

What do you dislike about Wavetec?

While support has been great sometimes time differences can be a bit of a challenge. That is not a hindrance to the product. Review collected by and hosted on G2.com.

Ty W.

Patient Access Manager

Mid-Market (51-1000 emp.)

5/23/2024

"Great communication. good product"

4.5/5

What do you like best about Wavetec?

Wavetec helps us keep track of how many patients we see and also our patient wait time. Review collected by and hosted on G2.com.

What do you dislike about Wavetec?

Having to reboot the system multiple times when there is a connectivity issue. Only 1 person is able to login in to a counter and if that person is still logged in, no one else can login in on that particular counter. Review collected by and hosted on G2.com.

Rachel S.

Mid-Market (51-1000 emp.)

5/15/2024

"Great Line Queue System"

5/5

What do you like best about Wavetec?

The Wavetec system greatly reduced wait time for our customers. It is easy to use, and has made the line queue process in our store much more efficient. The entire team is extremely helpful getting our system up and running smoothly! Review collected by and hosted on G2.com.

What do you dislike about Wavetec?

We had a tech issue getting our personalized content up and running in the beginning, but the support team was amazing and helpful in getting the content working! Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

5/14/2024

"EASY TO IMPLEMENT. QUICK TO RESPOND TO ISSUES, VERY EASY TO WORK WITH THE IMPLEMENTATION TEAM"

5/5

What do you like best about Wavetec?

Ease of use. Team loves it. Very customizable Review collected by and hosted on G2.com.

What do you dislike about Wavetec?

So far the tool meets the needs of our organization. I do not have any dislikes at the moment Review collected by and hosted on G2.com.

Muhammad O.

Residential Engineer

International Trade and Development

Enterprise (> 1000 emp.)

9/13/2023

"Simplifying Business with Great Service!"

5/5

What do you like best about Wavetec?

Well established and reputable technology company that has made significant contributions to our company in Saudi Stock Exchange (Tadawul) . Its continuous innovation, global presence, and diverse product portfolio demonstrate its commitment to meeting the evolving needs of its customers. Phenomenal company to provide the best QMS / KIOSK Services / LED Display Solutions so far. Highly recommended and quite happy to work with them. Review collected by and hosted on G2.com.

What do you dislike about Wavetec?

Honestly, Until now we haven't faced any problems or dislike about Wavetec, Their technical team/solutions are quite authentic and they do their best to fullfil the requirement/services to be fixed in their notice period of time. Review collected by and hosted on G2.com.

Alberto F.

Small-Business (50 or fewer emp.)

10/4/2023

"Excellent customer experience solution"

5/5

What do you like best about Wavetec?

It is a global technology company specializing in customer experience solutions, including queue management systems, digital signage, and self-service kiosks.

Their solutions are easy to use, easy to implement, and integrate with third parties. Review collected by and hosted on G2.com.

What do you dislike about Wavetec?

We really like Wavetec's solution, we have no observations regarding it. Review collected by and hosted on G2.com.

Héctor D.

Small-Business (50 or fewer emp.)

7/6/2023

Business partner of the seller or seller's competitor, not included in G2 scores.

"Great Solution"

5/5

What do you like best about Wavetec?

Ease of use, speed of implementation, speed of coming out with new versions and very simple and fast geographic replication. Short time to market to improve the customer experience.

Good remote and on-site support. The Wavetec team is highly competitive. Review collected by and hosted on G2.com.

What do you dislike about Wavetec?

I think it is still possible to improve the integration with call center platforms and the functionality they have, such as including CRM functions or call routing, chat or video Review collected by and hosted on G2.com.

What problems is Wavetec solving and how is that benefiting you?

The Wavetec platform solves the management of shifts and appointments simply and quickly. Its ease of integration into applications is very valuable since it allows the integration of different media; there are practically no limits. It helps us solve customer, staff or even supplier counts. In addition to integrating platforms commonly used by almost any user. Review collected by and hosted on G2.com.