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Viable

By Viable

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Viable Reviews & Product Details

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Viable Media

Viable Demo - Unstructured feedback is your most valuable resource. Turn it into your competitive advantage.
Leverage our AI & GPT-4 to uncover powerful insights from your data at scale without lifting a finger.
Viable Demo - Save hundreds of hours of manual analysis.
Use Viable to analyze sales call transcripts, customer support tickets, market research, employee surveys, and more. Our platform includes unlimited seats and integrations at every tier, no matter the size of your company. You just need 500 datapoints to get started.
Viable Demo - Listen better. Act faster.
Customers use our insights to increase NPS, reduce support ticket volumes, optimize product time-to-market, and save on operating costs by automating feedback analysis.
Viable Demo - Dig deep into who, what, where, and why with metadata.
Each section of our report includes details on the people discussing that theme. Our AI uses customer traits and metadata to run true analysis and make recommendations based on details like NPS scores, customer tiers, and more — the same way a human would.
Viable Demo - Need more detail? Just ask our AI.
Viable will provide the answers you need with relevant data and direct customer quotes to back it up.
Viable Demo - Set up is easy. Sync your data in minutes.
We integrate directly with leading platforms like Zendesk, Intercom, or Front for customer support; Delighted for surveys; Gong for call transcripts; the app stores for product reviews; and many more. You can add data from virtually any source via Zapier and even import CSV files.
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Viable Reviews (4)

Reviews

Viable Reviews (4)

4.6
4 reviews

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Keisha T.
KT
Mid-Market (51-1000 emp.)
"Saves hundreds if not thousands of hours"
What do you like best about Viable?

What's most helpful about Viable is quickly being able to get a sense of sentiment within trends, and automatically categorize by urgency so you know what to pay attention to and prioritize. Certain topics don't have the most volume, but are having a significant impact, and I was shocked at how accurately these surfaced to the top.

It can be difficult to gain context just by looking at numbers, and often times you'd need hundreds of hours to do what Viable does in virtually no time. This data helps to challenge or confirm your gut feelings.

I also really love the Viable team, you can tell that they care and want to ensure your success in using their product. Review collected by and hosted on G2.com.

What do you dislike about Viable?

I don't see any downsides to Viable at the moment, I look forward to seeing the future innovation and evolution of the features! Review collected by and hosted on G2.com.

Karthik G.
KG
Mid-Market (51-1000 emp.)
"An amazing time-saving tool that automatically analyzes and consolidates customer feedback for you"
What do you like best about Viable?

The product automatically identifies top questions, concerns, opportunities, etc., on our behalf, so we don't have to spend hours per week reading through all customer tickets to identify trends. With their direct Zendesk integration, customer support tickets are automatically piped through the platform, so we don't have to use engineering resources for this project. Now, our product and engineering leadership teams focus on comprehending the analysis instead of performing the analysis themselves.

Outside of the product, the Viable team has been super helpful and responsive. They quickly take/implement feedback, help us optimize our use of the product, and always try to improve the experience for us. Review collected by and hosted on G2.com.

What do you dislike about Viable?

Viable is still an early company, so more feature functionality would be ideal (i.e., exporting information easier, managing trends / reporting over time, etc.). That said, the Viable team has been moving super fast, and I wouldn't be surprised if all my product requests are fulfilled in the next few months. Review collected by and hosted on G2.com.

AR
Customer Experience Architect
Mid-Market (51-1000 emp.)
"Great tool to analyze and categorize customer feedback into meaningful themes"
What do you like best about Viable?

Viable automatically identifies top requests, questions and complaints without requiring me to read every piece of customer feedback. The tool allows me to prioritize and focus my time where it matters most, so I can spend time improving the customer experience. The interface is also easy to use. The team is great about taking feedback and they make improvements quickly. Review collected by and hosted on G2.com.

What do you dislike about Viable?

I don't like that the information isn't easily exportable and that there aren't chart and graph options for the user. But these are enhancements that are going to be added soon. Review collected by and hosted on G2.com.

Si D.
SD
VP Product
Mid-Market (51-1000 emp.)
"Saves 100s of hours in research"
What do you like best about Viable?

Viable has enabled us to save at least six hours a week of people-time, by automatically ingesting, analyzing, and synthesizing product feedback. Review collected by and hosted on G2.com.

What do you dislike about Viable?

It's still a nascent company with some way to go before it is a 'complete' or 'whole' product. Reports are relatively simple and the UI is still improving. Review collected by and hosted on G2.com.

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Pricing Options

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Startup

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Growth

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Enterprise

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