--- title: Viable Reviews meta_title: 'Viable Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Viable works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 4 scale: '5' date_modified: '2025-10-31' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Viable Reviews **Vendor:** Viable **Category:** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics) **Average Rating:** 4.6/5.0 **Total Reviews:** 4 ## About Viable Viable is a revolutionary AI-powered analysis tool that helps businesses make use of all their data at scale to make better decisions, faster. Our platform provides in-depth analysis and actionable insights from customer feedback, enabling businesses to identify and prioritize the most critical issues that impact user satisfaction and retention. With Viable, businesses can streamline their feedback gathering, analysis, and sharing processes at scale, saving time and resources while improving customer satisfaction. Our Generative Analysis™ provides advanced sentiment analysis, topic modeling, giving businesses a holistic understanding of their customers' experiences and pain points. At Viable, we are committed to helping businesses succeed by providing them with the tools and insights they need to improve their products and services continuously. Our platform's intuitive interface and easy-to-use features make it accessible to businesses of all sizes and industries, from startups to enterprise-level companies. Join the growing number of businesses who trust Viable to help them improve their customer experience, increase loyalty, and drive growth. Contact us today to learn more about how Viable can help your business succeed. Whether you work in Product, Customer Experience, HR, or Marketing, unstructured feedback is your most valuable resource. Turn it into your competitive advantage by actively listening with Viable, the world's first Generative Analysis Platform. ## Viable Reviews ### 1. Saves hundreds if not thousands of hours **Rating:** 5.0/5.0 stars **Reviewed by:** Keisha T. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Viable?** What's most helpful about Viable is quickly being able to get a sense of sentiment within trends, and automatically categorize by urgency so you know what to pay attention to and prioritize. Certain topics don't have the most volume, but are having a significant impact, and I was shocked at how accurately these surfaced to the top. It can be difficult to gain context just by looking at numbers, and often times you'd need hundreds of hours to do what Viable does in virtually no time. This data helps to challenge or confirm your gut feelings. I also really love the Viable team, you can tell that they care and want to ensure your success in using their product. **What do you dislike about Viable?** I don't see any downsides to Viable at the moment, I look forward to seeing the future innovation and evolution of the features! **What problems is Viable solving and how is that benefiting you?** Viable is benefiting me by knowing where to prioritize customer education and product improvements. ### 2. An amazing time-saving tool that automatically analyzes and consolidates customer feedback for you **Rating:** 4.5/5.0 stars **Reviewed by:** Karthik G. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Viable?** The product automatically identifies top questions, concerns, opportunities, etc., on our behalf, so we don't have to spend hours per week reading through all customer tickets to identify trends. With their direct Zendesk integration, customer support tickets are automatically piped through the platform, so we don't have to use engineering resources for this project. Now, our product and engineering leadership teams focus on comprehending the analysis instead of performing the analysis themselves. Outside of the product, the Viable team has been super helpful and responsive. They quickly take/implement feedback, help us optimize our use of the product, and always try to improve the experience for us. **What do you dislike about Viable?** Viable is still an early company, so more feature functionality would be ideal (i.e., exporting information easier, managing trends / reporting over time, etc.). That said, the Viable team has been moving super fast, and I wouldn't be surprised if all my product requests are fulfilled in the next few months. **What problems is Viable solving and how is that benefiting you?** We get thousands of customer support tickets and hundreds of posts in our customer community every month. It's difficult to analyze trends across those platforms - it either takes a ton of engineering resources or time for someone to do this manually. With Viable, we're able to save time, effort, and money. We can get our customer feedback aggregated across sources and automatically categorized very easily. It's a very helpful tool during quarterly planning and product roadmap planning. ### 3. Great tool to analyze and categorize customer feedback into meaningful themes **Rating:** 5.0/5.0 stars **Reviewed by:** Aileen R. | Customer Experience Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2023 **What do you like best about Viable?** Viable automatically identifies top requests, questions and complaints without requiring me to read every piece of customer feedback. The tool allows me to prioritize and focus my time where it matters most, so I can spend time improving the customer experience. The interface is also easy to use. The team is great about taking feedback and they make improvements quickly. **What do you dislike about Viable?** I don't like that the information isn't easily exportable and that there aren't chart and graph options for the user. But these are enhancements that are going to be added soon. **What problems is Viable solving and how is that benefiting you?** We get a lot of customer feedback from multiple sources. Viable aggregates the feedback across sources and categorizes it into themes. Viable helps us easily identify issues and improvements. ### 4. Saves 100s of hours in research **Rating:** 4.0/5.0 stars **Reviewed by:** Si D. | VP Product, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2022 **What do you like best about Viable?** Viable has enabled us to save at least six hours a week of people-time, by automatically ingesting, analyzing, and synthesizing product feedback. **What do you dislike about Viable?** It's still a nascent company with some way to go before it is a 'complete' or 'whole' product. Reports are relatively simple and the UI is still improving. **What problems is Viable solving and how is that benefiting you?** Viable solves for any problem that requires a large amount of qualitative data crunching. By doing the heavy-lifting, our team is instead able to spend more time thinking through problems and solutions. - [View Viable pricing details and edition comparison](https://www.g2.com/products/viable/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-27+12%3A52%3A03+-0500&secure%5Bsession_id%5D=1336e58c-5364-40fe-9843-3895fa7d8d40&secure%5Btoken%5D=2bdb35afef3ffbc100e9e0401d28f030767f98bf1dd5ff873651cb8a2e183e38&format=llm_user) ## Viable Features **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization ## Top Viable Alternatives - [Glassbox](https://www.g2.com/products/glassbox/reviews) - 4.9/5.0 (788 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,210 reviews)