TruRating Reviews & Product Details

The team at TruRating is highly professional and responsive. It’s always a pleasure meeting with them, and they clearly know their stuff. The dashboard is also very easy to use, and being able to give our team admin rights—rather than having to go through the vendor every time a change is needed—has been very welcome. Review collected by and hosted on G2.com.

I don't believe there are downsides of using TruRating. It did take a bit longer to implement than expected, but this was not so much on TruRating but on one of the other stakeholders. Once the other stakeholder had finished their work, TruRating was very simply integrated into our ways of working. Review collected by and hosted on G2.com.

The TruRating tool has been an incredibly transformative change in better understanding the customer feedback which drives the overall customer experience in our stores. The tool allows the organization to utilize the data analytics expertise of the TruRating team to better understand what the customer is telling us - successes & opportunities - to drive an actionable plan for our leadership and store teams.

Every part of the TruRating team is engaged in helping understand how to maximize the value of the tool - the collaboration & support has been a refreshing experience for us - and we are learning more and more every day. Review collected by and hosted on G2.com.

The downside is minimal on the TruRating side. The majority of the challenges tend to be on the cc payment terminal integration, which TruRating does an outstanding job in helping to navigate some of the technical challenges between the cc payment provider and IT. Review collected by and hosted on G2.com.

Capturing consumer feedback in the moment, while the experience is still fresh in their minds, is crucial for helping us better understand our business. Review collected by and hosted on G2.com.

Being able to collect feedback only from consumers who complete card-based transactions limits the feedback we receive. That said, this is being addressed with the future launch of new tools. Review collected by and hosted on G2.com.

TruRating provides excellent software at all levels, from the guest checkout experience to the corporate office team. It’s user-friendly, efficient for guests and customers, and easy to operate. Nicky and Ethan, as support team members, are precise, efficient, and dependable. They are always available and willing to address our company's needs, regardless of how big or small the task is. TruRating offers an intuitive product that allows us to create custom questions, helping our company proactively address issues and improve our workflow. I highly recommend TruRating! Review collected by and hosted on G2.com.

Users can export the custom questions to an Excel spreadsheet however I would love it if it had the compatibility to export to a PowerPoint or a report-style document, including all the details. For example, store location, date, results, and questions. Review collected by and hosted on G2.com.

We have been very happy with the feedback provided from TruRating guest survey's. The ability to have flexible questions as well as industry standard ensures our locations are remaining great places to shop providing excellent customer experiences.

The addition of the touch on glass feature has had great adoption and increases our guest responses. We also are using the language features which is a great plus for our non-English customers.

The TruRating portal has been very easy to use and provides simplified actionable reporting from our Store Managers up through the highest levels of leadership.

Support is outstanding with immediate responses to issues. Review collected by and hosted on G2.com.

At this time, I do not have any downsides. There are always concerns on how much associates are answering for guests but with release of touch on glass there are far fewer concerns as the ease of use for the guest is far better. Review collected by and hosted on G2.com.

We’ve appreciated how easy it is to integrate with our Verifone payment gateway, and the fact that it didn’t require any point-of-sale changes. The customer prompt is simple, and the questions are easy to answer, which helps drive higher compliance. The dashboard is also straightforward to use for viewing results by store, district, and region. Review collected by and hosted on G2.com.

If we were to move away from our current payment gateway, we would essentially need to reimplement the entire solution from scratch. Review collected by and hosted on G2.com.

Their platform allows us to capture robust ratings tied directly to transactions, which gives us a much deeper level of insight for analysis and helps us identify clear opportunities for improvement in the customer journey. Beyond the technology, their team is attentive, responsive, and always willing to adapt to our needs Review collected by and hosted on G2.com.

Some customers and even cashiers can view the additional process at checkout as a slight annoyance. Review collected by and hosted on G2.com.

I appreciate the partnership attitude with which the TruRating team works with our team. They want to ensure we get the most actionable insights from the data and will work tirelessly to ensure the questions we ask get us what's valuable. Review collected by and hosted on G2.com.

Because the feedback is captured at the point of sale when the guest is busy talking to the cashier, fumbling for their payment method, etc., I still question whether the respondent is providing thoughtful vs. rushed feedback on their experience. Review collected by and hosted on G2.com.

Really helpful team that offers full service support Review collected by and hosted on G2.com.

The platform could have more client admin options versus having to go through them for changes. Review collected by and hosted on G2.com.