Loris Reviews & Product Details

We have received great implementation/on-going support from the Loris team. We have worked with Christina primarily and she is easily reachable and available for all kinds of requests. She has taken the time to do multiple walkthroughs and never makes you feel like you're a bother. She takes the time to understand the requirements and works to find the best solution possible and prioritize requirements as needed. Review collected by and hosted on G2.com.

While the platform is customizable, it can be frustrating at times when having to wait for smaller requirements to go through. That being said, the team does keep you up to date with expected timelines and proper expectations. Review collected by and hosted on G2.com.

n our business, we regularly deal with spikes in volume and we needed a way to handle that increase while also keeping our quality of service consistent. Loris helped us hit our goals by not only making agents faster, but also helping them communicate in a more empathetic way. The integration was super easy and the Loris Customer Experience team was very helpful during setup. Review collected by and hosted on G2.com.

There isn't anything that we disliked about this software; it does its job well and hasn't faced any major bugs or issues until now. Review collected by and hosted on G2.com.

We were in the market to find a tool that would allow us to tag and categorize common cx trends happening within the contacts to our cx agents. Manually dispositioning contacts is no longer an efficient or effective method of gathering customer insights. Loris was able to offer a solution with intent tagging! Not only did they have this functionality out of the box, but were so receptive and open to finding solutions that would help us share insights not only within our cx space but also with our business functional partners to ensure they are seeing the impact that their initiatives have on our customers. Review collected by and hosted on G2.com.

One downside that was discussed early on was the unique trends that our company faces that are not as easily identifiable via intent tagging as other online D2C retailers. The Loris Team has worked closely with us to find solutions to this by creating self-serve options for us that will allow us to decide and train their model on which experiences to look for and tag! Review collected by and hosted on G2.com.

I love the easy access you get to the data on Insights, their is so much to explore and the visuals truly help in keeping it engaging, not only for the supervisors but for the agents! Review collected by and hosted on G2.com.

I can't really think of anything I dislike. I wish I could to be able to provide some feedback! But truly love it! Review collected by and hosted on G2.com.

The onboarding experience was by far the best in the industry. They provide all the support that you would need to have a successful launch with your agents and post-launch support to make sure that we are getting the most out of the tool. The Loris tool itself is amazing, and the reports/insights that it provides are something that we weren't getting in our current platform. Huge shout out to Christina and her team! Review collected by and hosted on G2.com.

There was nothing to dislike about Loris. Review collected by and hosted on G2.com.

Easy to use, and user friendly. Loris is a really great tool to see what your customers are saying Review collected by and hosted on G2.com.

I'm new to using Loris, so I haven't run into any issues yet. Review collected by and hosted on G2.com.

The agent assist technology helps customer experience reps work more efficiently and maintain more consistent quality. The automated intent or category tagging takes that burden off the agent and contributes to our voice of the customer reporting and customer experience operational forecasting. The Loris team are great collaborative strategic partners as well. Review collected by and hosted on G2.com.

It's not for every agent; you could expect some more tenured agents to find the technology disruptive to their workflow because they are more comfortable with their own tactics and macros. Review collected by and hosted on G2.com.

Loris provides a high evel of support for support that is focused on delivering the best experience possible for customers. Review collected by and hosted on G2.com.

I can't wait for the new features to roll out! Loris is evolving and taking into consideration the ever-changing landscape of the customer experience. I'm confident in the direction of this product. Review collected by and hosted on G2.com.

Flexible and adaptable to what our business needs; the agent assistance tool neatly guides agents through our quality assurance guidelines Review collected by and hosted on G2.com.

AI tool is still learning; agents at times feel the visible representation of customer sentiment is not always accurate Review collected by and hosted on G2.com.

The simplicity of it for our agents. Plus the checks and balances of adding new content. Review collected by and hosted on G2.com.

Data is a great feature but will not replace your current BI tool set. Review collected by and hosted on G2.com.