--- title: Permut Reviews meta_title: 'Permut Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Permut works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 5 scale: '5' date_modified: '2026-06-22' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Permut Reviews **Vendor:** Permut **Category:** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics) **Average Rating:** 4.8/5.0 **Total Reviews:** 5 ## About Permut The AI-native customer engagement platform. Autonomous agents that build loyalty, uncover insights, and drive revenue through real conversations across the entire customer journey: Acquisition, Retention, Support and Research. ## Permut Pros & Cons **What users like:** - Users value the **auto messaging** feature for efficiently gathering feedback from clients, enhancing communication and engagement. (1 reviews) **What users dislike:** - Users find the **dashboard unintuitive** , facing challenges in locating various configurations and settings. (1 reviews) - Users find the **dashboard not intuitive** , often struggling to locate necessary configurations and navigate effectively. (1 reviews) ## Permut Reviews ### 1. Quick and customized integrations: Permut is key to our growth **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Permut?** We are very happy with Permut as a company. They have helped us carry out all the integrations with the applications we use most frequently, and have acted with the utmost speed from the beginning. They are always available for inquiries or modifications to the Bot, which has given us great peace of mind. The system has been created both technically and in design completely tailored to our needs. Thanks to their work, we are currently resolving around 30% of incidents, and we have high expectations that this number will reach up to 40% with the future modifications and integrations we have planned. We are so satisfied with their service that we are considering centralizing all the AI we use at Scuffers with Permut, with the intention of creating a stable and lasting relationship with them. We 100% recommend their service to any company looking for effective and fast solutions, without a doubt they will continue to be a key part of our team! **What do you dislike about Permut?** We don't have any negative points at the moment. **What problems is Permut solving and how is that benefiting you?** Permut helps us resolve all the issues a customer may encounter, from the moment they enter the Scuffers website until they complete the purchase cycle, receiving their order at home. ### 2. Know your customer better **Rating:** 5.0/5.0 stars **Reviewed by:** Alfonso D. | Co-founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Permut?** It has helped me improve contact with my clients, learning more about them and enhancing communication, all of which has translated into better Conversion and Retention rates. **What do you dislike about Permut?** I am very happy, but if I had to point out a downside, I would say that we are still working to make all interactions perfect, but this is something we are improving every week. **What problems is Permut solving and how is that benefiting you?** Educate the customers about my product and resolve doubts. ### 3. Impressive AI Responses That Exceed Expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Sergi M. | Technical Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2025 **What do you like best about Permut?** How accurately Permut determines whether the AI is providing good responses or if the chat needs to be escalated for human review. **What do you dislike about Permut?** The dashboard could be more intuitive, sometimes I have difficulties to find some configurations. **What problems is Permut solving and how is that benefiting you?** Permut is helping our business handle FAQs very efficiently. It does this through WhatsApp — the channel our customers prefer when seeking support. ### 4. Auto Messaging Makes Client Feedback Effortless **Rating:** 4.5/5.0 stars **Reviewed by:** Andres B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Permut?** Auto messaging to get feedback from clients **What do you dislike about Permut?** Not sure exactly, my team uses, please check with Veronica **What problems is Permut solving and how is that benefiting you?** Automatic and ongoing feedback from customers ### 5. Very powerful product **Rating:** 4.5/5.0 stars **Reviewed by:** Beatriz M. | CEX Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Permut?** The tool has many possibilities, it allows you to gain very useful customer insights to quickly implement improvements. **What do you dislike about Permut?** It is a tool in development, so there is much to be done but with a lot of potential. **What problems is Permut solving and how is that benefiting you?** Create campaigns for different types of clients, providing us with information on what is happening in real time - [View Permut pricing details and edition comparison](https://www.g2.com/products/permut/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-23+23%3A34%3A49+-0500&secure%5Bsession_id%5D=907f25bd-3231-4135-ac49-d558e2a87c42&secure%5Btoken%5D=ab681df78c6804524ea87d4c12ecac3850b1813dcfff5c4768296320b6e4236c&format=llm_user) ## Permut Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [BigBlueButton](https://www.g2.com/products/bigbluebutton/reviews) - [Hive](https://www.g2.com/products/hive-hive-hive/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Permut Features **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Study Creation & Design - Conversational AI Survey Platforms** - AI-Powered Question Generation - Research Objective Optimization - Cross-Platform Study Design - Multi-Modal Study Templates - Adaptive Survey Logic **Survey Design - Consumer Insights Platforms** - Multi-Use Methodologies - Industry & Locale Adaptability - Behavioral & Adaptive Logic Guidance - Self-Serve Survey Builder - AI Smart Probes **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Participant Management & Recruitment - Conversational AI Survey Platforms** - Incentive Automation - Intelligent Screener Management - Global Participant Access - Automated Panel Recruitment **Audience Access - Consumer Insights Platforms** - Flexible Audience Options - Customer Data Upload - Consumer Panels **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Data Collection & Interview Moderation - Conversational AI Survey Platforms** - Embed and present various media types including images, videos, prototypes, or websites for participant evaluation - AI Interview Moderation - Create natural conversation flows that feel like human interactions rather than traditional form-based surveys **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Data Collection - Consumer Insights Platforms** - Rapid Research - Quality Assurance - Mobile / Mixed Mode **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Analytics - Consumer Insights Platforms** - AI-Powered Insights - Qualitative Research Support - Benchmarking & Norms **Collaboration - Consumer Insights Platforms** - Dashboards & Embedded Integrations - Embeddable Reports - Shared Workspaces **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Permut Alternatives - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,014 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,974 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - 4.5/5.0 (1,481 reviews)