Permut Reviews & Product Details

We are very happy with Permut as a company. They have helped us carry out all the integrations with the applications we use most frequently, and have acted with the utmost speed from the beginning. They are always available for inquiries or modifications to the Bot, which has given us great peace of mind.

The system has been created both technically and in design completely tailored to our needs. Thanks to their work, we are currently resolving around 30% of incidents, and we have high expectations that this number will reach up to 40% with the future modifications and integrations we have planned.

We are so satisfied with their service that we are considering centralizing all the AI we use at Scuffers with Permut, with the intention of creating a stable and lasting relationship with them.

We 100% recommend their service to any company looking for effective and fast solutions, without a doubt they will continue to be a key part of our team! Review collected by and hosted on G2.com.

We don't have any negative points at the moment. Review collected by and hosted on G2.com.

It has helped me improve contact with my clients, learning more about them and enhancing communication, all of which has translated into better Conversion and Retention rates. Review collected by and hosted on G2.com.

I am very happy, but if I had to point out a downside, I would say that we are still working to make all interactions perfect, but this is something we are improving every week. Review collected by and hosted on G2.com.

How accurately Permut determines whether the AI is providing good responses or if the chat needs to be escalated for human review. Review collected by and hosted on G2.com.

The dashboard could be more intuitive, sometimes I have difficulties to find some configurations. Review collected by and hosted on G2.com.

Auto messaging to get feedback from clients Review collected by and hosted on G2.com.

Not sure exactly, my team uses, please check with Veronica Review collected by and hosted on G2.com.

The tool has many possibilities, it allows you to gain very useful customer insights to quickly implement improvements. Review collected by and hosted on G2.com.

It is a tool in development, so there is much to be done but with a lot of potential. Review collected by and hosted on G2.com.