Macorva seamlessly integrated with our salesforce instance to provide a streamlined way to generate surveys to consented patients via email and text. By doing so, we increased survey responses by 75%. For survey responses that were negative, we enabled communication to the person's manager for coaching opportunity. Macorva provides an infrastructure that makes it simple to understand your customer's feedback in a timely fashion. In addition to the product, the team behind it is a pleasure to work with from sourcing to implementing, and post implementation reporting.

Integrartion with ZenDesk. Survey Analysis

My team and I recently implemented Macorva with an initial lens on Employee Engagement Surveys and Performance Management. We are thrilled with the ease of use, support from the Macorva team, and the amount of time people leaders have saved by leveraging the AI feature, particularly for end of year performance reviews! We're excited to expand and use additional Employee Experience and Customer Experience surveys in 2024!