Best Enterprise Feedback Management Software - Page 3
Enterprise feedback management (EFM) software allows companies to solicit and manage feedback and data from their customers in a centralized location. EFM software transforms customer feedback (e.g., surveys) into actionable information and enables the distribution of that information throughout an organization. Companies can use EFM systems to gather data on customers, employees, and market research. These tools are often designed for use by multiple parties in an organization who have varying roles and permissions, and are often integrated with CRM software.
While EFM software can have significant overlap with survey software and experience management software, the three categories are mutually exclusive. Compared to products in the Survey category, EFM products are more specific to business use cases and provide relevant features like Net Promoter Score (NPS) calculation and integrations with CRM software. They also provide more built-in analysis tools, triggers, and post-feedback actions compared to survey products. Meanwhile, products in the Experience Management category build on the core functionality of EFM by adding features that allow businesses to execute closed-loop actions based on received feedback.
Please note: Based on the stacking nature of these groups of products, the Experience Management, Enterprise Feedback Management, and Survey categories are mutually exclusive to provide clarity to the exact feature sets provided by each type of software solution.
To qualify for inclusion in the Enterprise Feedback Management category, a product must:
Featured Enterprise Feedback Management Software At A Glance
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- Overview
- User Satisfaction
- Seller Details
Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen eve
- Retail
- 51% Enterprise
- 37% Mid-Market
7,748 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Trusted by leading organizations like Square, CoreLogic, LangChain, and SpotOn, LaunchNotes helps companies streamline how they communicate product changes—internally and externally. Built for CPOs
- Computer Software
- 58% Small-Business
- 36% Mid-Market
521 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Crewhu is the only platform built for MSPs combining CSAT, NPS, Employee Recognition, and Gamification. Track the metrics that matter most to increase employee engagement, customer satisfaction, and c
- CEO
- Information Technology and Services
- Computer & Network Security
- 81% Small-Business
- 15% Mid-Market
289 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Mouseflow: Affordable Behavioral Analytics for UX Friction & CRO Mouseflow is the intuitive and affordable behavioral analytics platform that cuts the fluff to reveal the truth behind user beha
- CEO
- Owner
- Marketing and Advertising
- Computer Software
- 68% Small-Business
- 23% Mid-Market
1,757 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ProProfs Survey Maker is SaaS-based survey software that helps businesses create attractive and personalized feedback surveys through professionally-designed themes. You can use a pre-made survey or c
- Education Management
- 47% Mid-Market
- 33% Small-Business
4,757 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Listen360 is a powerful, NPS-based customer engagement and local marketing platform for businesses that understand customer feedback is key to creating loyalty, making smart decisions and growing thei
- Hospital & Health Care
- Health, Wellness and Fitness
- 47% Mid-Market
- 40% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Chekkit is a platform designed to supercharge local businesses. It significantly boosts customer engagement and lead conversion, outperforming the competition. The software offers an all-in-one soluti
- Owner
- Manager
- Retail
- Luxury Goods & Jewelry
- 90% Small-Business
- 10% Mid-Market
211 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Promoter is the most comprehensive customer intelligence & engagement platform built to drive growth and customer retention. We combine constant actionable feedback using a best-practice NPS appro
- Computer Software
- Information Technology and Services
- 43% Mid-Market
- 38% Small-Business
12,285 Twitter followers
- Overview
- User Satisfaction
- Seller Details
SAP Clicktools enables business to drive sales and refine service though automated and actionable customer data. Utilizing deep out-of-the-box integration, Clicktools Enterprise Feedback Management al
- Computer Software
- Information Technology and Services
- 48% Enterprise
- 39% Mid-Market
297,310 Twitter followers
- Overview
- User Satisfaction
- Seller Details
WEVO is a UX research platform that uncovers insights with significantly less effort than typical tools. Research, product and marketing teams get synthesized quantitative and qualitative insights, sc
- Financial Services
- Higher Education
- 46% Mid-Market
- 27% Small-Business
1,056 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Enghouse Insights' Multi-Mode Data Collection platform is a comprehensive solution designed for market researchers and political polling specialists seeking to gather accurate and diverse data. By int
- Telecommunications
- 47% Small-Business
- 40% Mid-Market
2,440 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
TheySaid replaces old-school feedback tools with incredibly insightful conversations. We're not your grandpa's survey tool. Instead of boring forms, your AI interviewer asks customers and employees
- Computer Software
- Information Technology and Services
- 60% Small-Business
- 28% Mid-Market
17 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Swell automatically gathers private and public feedback from patients and employees. With better feedback, practices can boost their online reputations, enhance the patient experience, and improve emp
- Office Manager
- Owner
- Hospital & Health Care
- Health, Wellness and Fitness
- 87% Small-Business
- 12% Mid-Market
2 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
We make it easy for subscription-based brands to prosper by automating and enhancing the customer acquisition and retention experiences. When it comes to revenue growth, having a high churn rate is li
- Computer Software
- 50% Small-Business
- 42% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Q-Flow is the core platform that powers our suite of next-generation customer experience including queue management, appointment booking, virtual queuing, video appointments, digital signage, wayfindi
- Information Technology and Services
- Banking
- 39% Mid-Market
- 36% Enterprise
465 Twitter followers
Swell automatically gathers private and public feedback from patients and employees. With better feedback, practices can boost their online reputations, enhance the patient experience, and improve emp