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Listen360 Reviews & Product Details

Listen360 is a powerful, NPS-based customer engagement and local marketing platform for businesses that understand customer feedback is key to creating loyalty, making smart decisions and growing their operation. Listen360 enables businesses to engage customers, take necessary action to improve deficiencies, and transform delighted customers into brand advocates via social media, online review sites, and seller ratings. We help businesses around the world build better customer relationships.

Seller

EverPro

Discussions

Listen360 Community

Languages Supported

Czech, Welsh, Danish, German, English, Finnish, French, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Slovak, Spanish, Swedish, Thai, Turkish, Vietnamese, Chinese (Simplified)

Overview by

Elena Changalidi

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

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Listen360 Media

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Listen360 Demo - NPS Comparative Performance

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Verified User in Consumer Services

Small-Business (50 or fewer emp.)

3/21/2025

"Great for NPS!"

4/5

What do you like best about Listen360?

L360 does great at focusing on the customers NPS score and has great data filters. Review collected by and hosted on G2.com.

What do you dislike about Listen360?

Its always felt like i was using an older platform. Review collected by and hosted on G2.com.

Sneha D.

Small-Business (50 or fewer emp.)

1/26/2024

"It is very useful"

4/5

What do you like best about Listen360?

I am pertime fitness coach I use listen360 to collect all my students & customers feedback. In listen360 I am able to analysis my customer & students feedback through listen360.

Keys points why I like listen360

1. Easy to analyse reviews.

2. Easy to make a quick survey. Review collected by and hosted on G2.com.

What do you dislike about Listen360?

Onething which I dont like in listen360 that the outdated user interface, this is very old and that's why as a User experience I am not satisfied with this. This is the things which I dont like, Review collected by and hosted on G2.com.

What problems is Listen360 solving and how is that benefiting you?

It solve many type of various problem and it helps me a lot in these problems,

1. Listen360 helps me in my businesses to gather feedback from customers through surveys, emails, and other channels. This feedback helps me to identify areas where my business can improve, such as customer service, or pricing.

2. Listen360 provides businesses with data and insights which I use to make decisions about my services. For example, a business might use Listen360 to find out what features customers like the most.

3. And lastly I would like to say that is with the help of Listen360 my engagement with customer got improved so much and I got lots of new customers as well. Review collected by and hosted on G2.com.

Pradeep S.

Small-Business (50 or fewer emp.)

10/29/2023

"Good"

5/5

What do you like best about Listen360?

Ease of integration, great for feedback from clients, employees. Review collected by and hosted on G2.com.

What do you dislike about Listen360?

Ease of use, onboarding is cumbersome and could be improved. Lack of customer support. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

1/17/2024

"Benefits business"

3.5/5

What do you like best about Listen360?

Service is valuable, it gives us chance to win with our team . We have been able to show our members that we take their feedback seriously. Review collected by and hosted on G2.com.

What do you dislike about Listen360?

Nothing specific as the survey for our employees and to get a nps regarding the work ex Review collected by and hosted on G2.com.

Kelli J.

Owner/Operator

Small-Business (50 or fewer emp.)

9/2/2022

"Better programs exist"

1.5/5

What do you like best about Listen360?

Listen360 was helpful in the fact that it would send us emails about member experiences and have them rank us. It also had members write comments so we knew what we were doing well and what we needed to improve. Review collected by and hosted on G2.com.

What do you dislike about Listen360?

Listen360 didn't allow me to do anything else with it, that I was aware of anyway besides the sending of emails to members about their experience every so often. The new program we have now to replace Listen360 is WAY more beneficial with more options and ways to grow our business and get the word out. Review collected by and hosted on G2.com.

Brian M.

Franchisee Owner

Small-Business (50 or fewer emp.)

11/22/2021

"The visibility it gives"

5/5

What do you like best about Listen360?

The visibility it gives consumers who view our website looking for additional information, most importantly they can see the reviews we get from prior customers and what those customers think/feel about our business after we have served them. Review collected by and hosted on G2.com.

What do you dislike about Listen360?

Nothing comes to mind. Nothing is missing from this product, in my opinion. Everything works properly. I cannot think of anything to make it better. I cant think of any improvements at this time. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

11/9/2021

"General Manager"

5/5

What do you like best about Listen360?

Emails are sent directly to our employees and clients. We get notified quickly and can respond accordingly, allowing us to do better Quality care and become the Employer of choice. Review collected by and hosted on G2.com.

What do you dislike about Listen360?

There isn't anything I dislike about this service at this time. If I had to pick something, it would be a better understanding of when the surveys go out Review collected by and hosted on G2.com.

What problems is Listen360 solving and how is that benefiting you?

We can reach out if we get a negative review and act accordingly. It is very beneficial because we can supply additional training for our employees if necessary. Sometimes when you talk to a client, they don't disclose any issues. On the other hand, they tend to answer surveys more honestly. Review collected by and hosted on G2.com.

Siva D.

Business Owner

2/25/2022

"Waste do not use this portal"

0/5

What do you like best about Listen360?

If the customers leave feedback, it's useful otherwise not sure why the customers gave the rating Review collected by and hosted on G2.com.

What do you dislike about Listen360?

It's very premature software.... they do not even check if the client/customer submitted the survey Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

1/15/2020

"Fast feedback"

5/5

What do you like best about Listen360?

You receive the feedback fast and clear. Review collected by and hosted on G2.com.

What do you dislike about Listen360?

Nothing. All feedback received comes in in waves do you know when to respond fast and efficiently Review collected by and hosted on G2.com.

Larissa A.

Associate Broker/Realtor

Mid-Market (51-1000 emp.)

8/20/2021

"Great place to keep all your reviews to share the link or provide a pdf for customers and clients."

4/5

What do you like best about Listen360?

I like not having reviews in various websites all over the internet; it's one location to share. Review collected by and hosted on G2.com.

What do you dislike about Listen360?

It would work great if Listen360 could advertise you across the internet and not only if searched by someone looking for my name. Review collected by and hosted on G2.com.