# Listen360 Reviews **Vendor:** EverPro **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 46 ## About Listen360 Listen360 is a powerful, NPS-based customer engagement and local marketing platform for businesses that understand customer feedback is key to creating loyalty, making smart decisions and growing their operation. Listen360 enables businesses to engage customers, take necessary action to improve deficiencies, and transform delighted customers into brand advocates via social media, online review sites, and seller ratings. We help businesses around the world build better customer relationships. ## Listen360 Pros & Cons **What users like:** - Users appreciate the **excellent customer support** of Listen360, emphasizing its focus on NPS scores and data filters. (1 reviews) - Users appreciate the **great data filters** in Listen360, effectively focusing on customer NPS scores for better insights. (1 reviews) - Users appreciate the **efficiency improvement** from L360's focus on customer NPS scores and effective data filtering. (1 reviews) ## Listen360 Reviews ### 1. An Easy Way to Understand What Customers Truly Think **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon L. | Auburn District Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Listen360?** It was took to use to help gauge what your customers truly thought and felt about the service they received with out having to speak to anyone **What do you dislike about Listen360?** Nothing, we have never had issues with the product and always felt it give the right solution to us **What problems is Listen360 solving and how is that benefiting you?** Getting in front of an issue with a customer before it became a bigger issue ### 2. Great for NPS! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2025 **What do you like best about Listen360?** L360 does great at focusing on the customers NPS score and has great data filters. **What do you dislike about Listen360?** Its always felt like i was using an older platform. **What problems is Listen360 solving and how is that benefiting you?** Customer Feedback ### 3. It is very useful **Rating:** 4.0/5.0 stars **Reviewed by:** Sneha D. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2024 **What do you like best about Listen360?** I am pertime fitness coach I use listen360 to collect all my students & customers feedback. In listen360 I am able to analysis my customer & students feedback through listen360. Keys points why I like listen360 1. Easy to analyse reviews. 2. Easy to make a quick survey. **What do you dislike about Listen360?** Onething which I dont like in listen360 that the outdated user interface, this is very old and that's why as a User experience I am not satisfied with this. This is the things which I dont like, **What problems is Listen360 solving and how is that benefiting you?** It solve many type of various problem and it helps me a lot in these problems, 1. Listen360 helps me in my businesses to gather feedback from customers through surveys, emails, and other channels. This feedback helps me to identify areas where my business can improve, such as customer service, or pricing. 2. Listen360 provides businesses with data and insights which I use to make decisions about my services. For example, a business might use Listen360 to find out what features customers like the most. 3. And lastly I would like to say that is with the help of Listen360 my engagement with customer got improved so much and I got lots of new customers as well. ### 4. Good **Rating:** 5.0/5.0 stars **Reviewed by:** Pradeep S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2023 **What do you like best about Listen360?** Ease of integration, great for feedback from clients, employees. **What do you dislike about Listen360?** Ease of use, onboarding is cumbersome and could be improved. Lack of customer support. **What problems is Listen360 solving and how is that benefiting you?** Address negative feedback ### 5. Benefits business **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about Listen360?** Service is valuable, it gives us chance to win with our team . We have been able to show our members that we take their feedback seriously. **What do you dislike about Listen360?** Nothing specific as the survey for our employees and to get a nps regarding the work ex **What problems is Listen360 solving and how is that benefiting you?** It is solving the engagement experience ### 6. Better programs exist **Rating:** 1.5/5.0 stars **Reviewed by:** Kelli J. | Owner/Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2022 **What do you like best about Listen360?** Listen360 was helpful in the fact that it would send us emails about member experiences and have them rank us. It also had members write comments so we knew what we were doing well and what we needed to improve. **What do you dislike about Listen360?** Listen360 didn't allow me to do anything else with it, that I was aware of anyway besides the sending of emails to members about their experience every so often. The new program we have now to replace Listen360 is WAY more beneficial with more options and ways to grow our business and get the word out. **What problems is Listen360 solving and how is that benefiting you?** We are no longer using it, but when I was using it the surveys provided to members were helpful and we could post them online so other people could see experiences from real people who have tried/are trying our gym. ### 7. The visibility it gives **Rating:** 5.0/5.0 stars **Reviewed by:** Brian M. | Franchisee Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2021 **What do you like best about Listen360?** The visibility it gives consumers who view our website looking for additional information, most importantly they can see the reviews we get from prior customers and what those customers think/feel about our business after we have served them. **What do you dislike about Listen360?** Nothing comes to mind. Nothing is missing from this product, in my opinion. Everything works properly. I cannot think of anything to make it better. I cant think of any improvements at this time. **What problems is Listen360 solving and how is that benefiting you?** It helps consumers feel confident they are making the right choice. I feel our company benefits with productivity and financially from this service and that it has increased our business performance. ### 8. General Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Listen360?** Emails are sent directly to our employees and clients. We get notified quickly and can respond accordingly, allowing us to do better Quality care and become the Employer of choice. **What do you dislike about Listen360?** There isn't anything I dislike about this service at this time. If I had to pick something, it would be a better understanding of when the surveys go out **What problems is Listen360 solving and how is that benefiting you?** We can reach out if we get a negative review and act accordingly. It is very beneficial because we can supply additional training for our employees if necessary. Sometimes when you talk to a client, they don't disclose any issues. On the other hand, they tend to answer surveys more honestly. ### 9. Waste do not use this portal **Rating:** 0.0/5.0 stars **Reviewed by:** Siva D. | Business Owner **Reviewed Date:** February 25, 2022 **What do you like best about Listen360?** If the customers leave feedback, it's useful otherwise not sure why the customers gave the rating **What do you dislike about Listen360?** It's very premature software.... they do not even check if the client/customer submitted the survey **What problems is Listen360 solving and how is that benefiting you?** nothing ### 10. Fast feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2020 **What do you like best about Listen360?** You receive the feedback fast and clear. **What do you dislike about Listen360?** Nothing. All feedback received comes in in waves do you know when to respond fast and efficiently **What problems is Listen360 solving and how is that benefiting you?** We teach our to those not happy and it’s ready to contest them to resolve issues ### 11. Great place to keep all your reviews to share the link or provide a pdf for customers and clients. **Rating:** 4.0/5.0 stars **Reviewed by:** Larissa A. | Associate Broker/Realtor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2021 **What do you like best about Listen360?** I like not having reviews in various websites all over the internet; it's one location to share. **What do you dislike about Listen360?** It would work great if Listen360 could advertise you across the internet and not only if searched by someone looking for my name. **What problems is Listen360 solving and how is that benefiting you?** I am not solving a problem. The benefit is the sharing piece. ### 12. Good platform for collecting reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Ethan B. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2020 **What do you like best about Listen360?** It provides great feedback from your clients while prompting them to go and review you publicly, but you at least get opportunity to touch base with them maybe before they go to a public platform. I also like that it's automatic **What do you dislike about Listen360?** Not a big fan of the friction from the fact that i just wrote a review and now I'm being prompted to write my review over again. I've heard from several clients that they reviewed us online, but they are just referring to our Listen 360 review. It's great but you want the positive reviews to go straight to Google and there is just no smooth way to move that over from the Listen 360 platform to Google or Facebook. **What problems is Listen360 solving and how is that benefiting you?** Getting client feedback quickly. People don't like confronting someone face to face or over the phone, but we have all gotten comfortable typing out a complaint on a review. And after that first time, our customers are more likely to come straight to us with an issue. ### 13. Listen360 is awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2021 **What do you like best about Listen360?** It gives us the chance to hear information that we most likely would not have heard otherwise and proactively reach out to clients to fix this. I love that we have the chance for clients to try us out again after we've reached out, instead of having them never return. **What do you dislike about Listen360?** The ability for it to integrate with certain CRM softwares. **What problems is Listen360 solving and how is that benefiting you?** We are solving a huge issue of clients who would have most likely never returned. We're resolving their issues they had with us and they are now giving us another chance and returning. ### 14. It has been helping us to transform the way we provide our service **Rating:** 3.0/5.0 stars **Reviewed by:** Kalil H. | Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2020 **What do you like best about Listen360?** Its interface turns out to be quite simple and easy to use, the fact that it gives me the option of adding new electronic communication channels with my clients is perfect for me to build branding and my company and to improve customer service to the client in a much more complete and efficient way, the fact that it allows me to generate surveys in a fairly quick and easy way for my clients to complete them based on the information provided is something perfect for me to be able to listen in a much more immediate way and direct the opinion of my clients, the customer service team is quite quick when responding to any problem that may arise while we use this application **What do you dislike about Listen360?** Although it has options to create and customize statistical reports based on the responses obtained by our clients, this option is a complete disaster, in fact creating and customizing these reports turns out to be quite complex, so my Suggestion for the Listen360 team is that they take charge of improving this quite quickly, since it is worrying to see how all their good work goes overboard just because of this failure. **What problems is Listen360 solving and how is that benefiting you?** It has been a great help to us to completely transform the way we provide our customer service to our users by allowing us to have more direct communication channels with them, which allows us to streamline a large number of tasks and processes within our company, not to mention that now we can take everything in a much more organized and better planned way, giving us the opportunity to offer our clients products of the highest quality. ### 15. Great way to track employee and customer satisfaction. **Rating:** 5.0/5.0 stars **Reviewed by:** Leslie B. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2020 **What do you like best about Listen360?** I like that we can get feedback from customers and employees at the same time. I love to see how we are doing from a percentage factor of satisfaction over the past three months and year. **What do you dislike about Listen360?** I am never sure when the surveys will be sent. **Recommendations to others considering Listen360:** This has been a big help for us to be able to track satisfaction and to be able to pass along the wonderful comments to our employees that make it happen. It is important to be aware of problems so they can be fixed before that customer leaves. Be sure to take advantage of the tracking ability to follow up with customers who may not be 100% satisfied. Be sure to follow up with customers who have given great reviews as well to thank them. **What problems is Listen360 solving and how is that benefiting you?** I am able to find out about a problem that we need to solve hopefully before it comes to a lost client or employee. It really shows my clients and especially our employees that their opinions matter. Especially when you follow up right away. ### 16. Great Feedback site for Customers **Rating:** 4.5/5.0 stars **Reviewed by:** Cornel T. | Owner/Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2019 **What do you like best about Listen360?** I like that immediately after an event with a client they get an email that very same day so they get a chance to leave an internal review first. **What do you dislike about Listen360?** I wish there was a way to customize when reviews came to my email. They always come in the middle of the night, I just haven't checked the preferences I guess to see if it can be adjusted. Otherwise I love it! **What problems is Listen360 solving and how is that benefiting you?** Listen360 helps bad reviews from hitting Google, Facebook and other review sites. It gives me a chance to work things out with the customer before ### 17. Listen 360 Helps Get the Word Out About Your Business! **Rating:** 4.0/5.0 stars **Reviewed by:** Ryan M. | District Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2020 **What do you like best about Listen360?** One thing that I really appreciate about Listen360 is the user interface is easy to use and simple to navigate. I never had any issues locating what I was looking for and I was very happy to have all the information I wanted right at my fingertips! **What do you dislike about Listen360?** I didn't have too many issues with Listen360. Whenever I had a question and needed support, their team was available to assist me. **Recommendations to others considering Listen360:** We have tried BirdEye and definitely prefer Listen360 due to the overall integration and effectiveness. **What problems is Listen360 solving and how is that benefiting you?** We wanted to get our new business out there and it was beneficial for us to use Listen360 to engage our clients and get direct feedback regarding their experiences. ### 18. Great for improving client relations **Rating:** 4.5/5.0 stars **Reviewed by:** Ashley S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2020 **What do you like best about Listen360?** I like being able to receive messages to my phone when I need to address customer issues. **What do you dislike about Listen360?** I don't like that customers have the ability to give low ratings without explaining why they gave a low rating. **Recommendations to others considering Listen360:** I would say this program has helped our company to retain customers and improve our services. **What problems is Listen360 solving and how is that benefiting you?** I am solving customer issues and addressing problems before customers are able to cancel. If we can make it right sooner the less of a chance we have of losing a customer. ### 19. Extremely Valuable Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Tim E. | Director of Business Development and Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2019 **What do you like best about Listen360?** The automated review process has been a revelation for our company. We formerly used paper cards that had extremely limited responses and generally very limited comments. Now we are able to get better feedback and set actionable goals. Being able to do this in real-time is a huge advantage over our old cards which took a long time to make it back to us. **What do you dislike about Listen360?** For our industry, the wording of the questions can cause some confusion but it is unavoidable and we still need the NPS score. It is confusing because some of the agents we survey have their own affiliated title companies they have to use so they generally say they wouldn't recommend for that reason even though they are happy with the work that we've done. **Recommendations to others considering Listen360:** It is a phenomenal tool that makes receiving valuable feedback and acting upon it so much easier. **What problems is Listen360 solving and how is that benefiting you?** We've been able to increase capture rate by being able to immediately identify realtors who may be unhappy and work with them to address their concerns quickly. We are able to follow up with the real estate agents who leave both positive and negative reviews. ### 20. great simple to use tool with valuable insight **Rating:** 5.0/5.0 stars **Reviewed by:** Jason D. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2020 **What do you like best about Listen360?** emailed results, easy to read format of the information **What do you dislike about Listen360?** nothing, everything that I do with it I really like **What problems is Listen360 solving and how is that benefiting you?** the benefit is knowing what our customers really think about us and our services ### 21. Good snapshot **Rating:** 4.5/5.0 stars **Reviewed by:** Dan D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2020 **What do you like best about Listen360?** It's easy to see how employees are performing in the field on an ongoing basis. **What do you dislike about Listen360?** Sometimes people don't equate the quality of service with whether or not they will refer and on that basis will sometimes give a lower score than is warranted. **What problems is Listen360 solving and how is that benefiting you?** I can share successes with the team to motivate them and can share less favorable responses as coaching opportunities. ### 22. REAL-TIME FEEDBACK TO STRENGTHEN YOUR CUSTOMER SERVICE **Rating:** 4.5/5.0 stars **Reviewed by:** Lawrence N. | Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2019 **What do you like best about Listen360?** I LIKE THE LAYOUT, IT IDENTIFIES WHAT AMOUTN THE CLIENT HAS SPENT. IF OUR LIKEABILITY HAS DECREASED AND ALLOWS FOR COMMENTS **What do you dislike about Listen360?** WHEN SOMEONE RATES BELOW AVERAGE, THEY AREN'T FORCED TO LEAVE A COMMENT. THERE ARE TIMES IN WHICH SOMEONE MAY HAVE COME IN FOR A SMALL PART AND IN RETURN RATES 2/10 BUT NO FEEDBACK. I E-MAIL AND EVEN CALL, JUST SO I KNOW WHAT WE COULD HAVE DONE BETTER AND YOU HEAR NOTHING. **Recommendations to others considering Listen360:** It is a great measuring tool. What gets measure will only improve. **What problems is Listen360 solving and how is that benefiting you?** I PERSONALLY USE FEDDBACK TO SEE WHAT WE AS A TEAM CAN DO BETTER ON DAY OF DELIVERY. LAST SEASON 2018 THERE WERE NUMEROUS COMMENTS ABOUT ORIENTATIONS NOT STARTING ON TIME. I USED THE OFF SEASON TO DEVELOP A SYSTEM THAT HAS EVERY DELIVERY READY AND STANDING TALL PRIOR TO THE CLIENTS APPOINTMENT. VERY BENEFICIAL BECAUSE IF THAT IS THE CAUSE OF DISAPPOINTMENT, THERE IS NO REASON WHY WE CHANGE THIS AND MAKE ALL EFFORTS TO HAVE EVERY DELIVERY ON TIME. ### 23. The power of retention! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2019 **What do you like best about Listen360?** My favorite thing about listen360 is the opportunity to capture customer feedback based on segments, programs, and facility to facility opportunities. Listen360 provides us the opportunity to connect communicate and track conversations with our members and program participants without having to go back and jump from email to email to find if I've had conversations not had conversations or the conversation is complete. **What do you dislike about Listen360?** The only thing that I would say I dislike is an opportunity to look at programs from building to building in a complete manner example if I had the opportunity to see membership at all locations on one dashboard versus a branch - membership Branch - membership. **What problems is Listen360 solving and how is that benefiting you?** the problems we've solved listen360 include communicating to members in a prompt and timely manner in one system with all information versus having to go to an email and to our operating system for membership. ### 24. Listen 360 review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2019 **What do you like best about Listen360?** I really have enjoyed the platform. Our users have had very little confusion or complaints navigating. To say anything less would be nitpicking and the value we've received for our locations has been tremendous. I can't say enough about the incredible support team, which has been amazing. They've been quick to respond, helpful and we've never had a loose end that wasn't wrapped up, solved or responded to in a satisfying manner.I like the fact that we know how our costumers feel about our service so we can either continue doing what we are doing or try to make improvements in the areas we don't get a 10. In addition to that, I like the fact that we don't have to do anything, its done for us. We don't have to remember to send a survey, follow up etc. **What do you dislike about Listen360?** Sometimes, to actually get some one at the company to speak with you is like pulling teeth. they should practice what they train which is customer service - it's not just about the product. For the most part, once you are able to reach them they are wonderful, but when you cannot reach them it is very frustrating. **Recommendations to others considering Listen360:** Great software, quick easy way to communicate with customers without having to reach out and call them individually. **What problems is Listen360 solving and how is that benefiting you?** Listen360 is an awesome way for us to keep customer satisfaction a priority without having to contact each and every family that we work with. It shows us all the things we're doing right, and also provides us with new ideas and concepts (thanks to interactive parents) that make our music curriculum even better for the kids! ### 25. Listen360 deepened and simplified our NPS Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2019 **What do you like best about Listen360?** Listen360 took our simple platform we had been using for NPS and delivered more results with a noticeable increase in the number of reviews, all in a smooth, seamless transition from their team. Their support is top-notch. **What do you dislike about Listen360?** There's very few complaints to have overall in our experience. Having a mobile-friendly platform and some language options are the only issue, as we've seen that other companies can feature R to L language translations but those are minor issues overall. **What problems is Listen360 solving and how is that benefiting you?** Listen360 gave us additional numerous insights into our own customer's satisfaction with easy presentation and the ability to download, print and filter that we didn't have previously. We also saw our social reviews rise dramatically after the switch. ### 26. Customer feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2019 **What do you like best about Listen360?** As a small business owner it is critical you get feedback from customers, both good and bad. This is our life blood. If you do not have a process in place to receive the feedback how do you really know what the customer is thinking. This i where Listen 360 has been an valuable tool for my business. Customers do not always want to ind a website to go to or worse have to write a lengthy review. Listen 360 has made this part easy for me, they homeowner gets sent an online review to ther current email. The email is simple and asks overall experience questions and if they want to add any words to the review. This information is tracked either weekly, monthly, as a rolling average and finally as an annual number. This allows me to review the feedback immediately and respond back to the customer on both positive and more importantly the review which may not have had the perfect experience and address the comments in a timely manner. I **What do you dislike about Listen360?** At this time the only concern I have is when a customer does not respond back to a email review sent, I want this information. **What problems is Listen360 solving and how is that benefiting you?** At this time the only concern I have is when a customer does not respond back to a email review sent, I want this information. Listen 360 sends out a 2nd email to the customer asking them to respond back to htem. ### 27. Valuable Customer Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2019 **What do you like best about Listen360?** Listen360 is very helpful in finding out what our member's thoughts and feedback are. It gives them a platform to voice their thoughts in a different way than stopping by the desk to talk to someone. It also gives us the opportunity to address concerns on a one-on-one basis and help the members to really feel heard. **What do you dislike about Listen360?** i wish it would send a handful of positive comments to the users, in addition to the task pad. I think it can really beat down on the staff when they are sent the negative feedback. They have to actively seek out the positive feedback, so it would be nice if there was an email that was a more positive experience for them. It's tough for them to open an email and already know it's going to be negative. **What problems is Listen360 solving and how is that benefiting you?** We are able to track patterns in feedback and make data-driven decisions based on what our members are saying. We can actually see how many members have the feedback and what suggestions they have. If we are seeing feedback from multiple members, we can address those concerns in a more effective way. ### 28. Engage your customers and get valuable feedback in the moment **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen K. | Owner-Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2019 **What do you like best about Listen360?** Its automatic, its in the moment, and easy to use. **What do you dislike about Listen360?** Nothing, it is all good. No negative aspects in my opinion **What problems is Listen360 solving and how is that benefiting you?** Getting customers who left without saying anything to open up about issues they had at the time. This has happened three times where we did not even know we had a problem. Also great for monitoring trends/types of issues. ### 29. Best NPS system for multi-location businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2019 **What do you like best about Listen360?** - The worst complaints are the ones you don't hear. Listen360 allows us to open our eyes to what's right and wrong in our business from a customer's point of view. - We then have the ability follow up with those customers so they know we care, giving us a chance to turn things around before it's too late. - Listen360 helps us create a better customer experience, leading to more brand advocates and 5-star reviews. It's really helped my team improve our online reputation. **What do you dislike about Listen360?** We really haven't had any issues with Listen360 **What problems is Listen360 solving and how is that benefiting you?** Listen360 is helping us make smarter decisions that are backed by real data instead of assumptions. We use the feedback in Listen360 to coach and our teams. It's helped us tremendously with both retention and new customer acquisition. ### 30. Great to get candid feedback! **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan T. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2019 **What do you like best about Listen360?** Listen360 provides the opportunity that may not otherwise present itself. i can get feedback from clients and employees that they may not want to share otherwise. **What do you dislike about Listen360?** Nothing really. Listen 360 is a great platform and the dashboards and information are great. **What problems is Listen360 solving and how is that benefiting you?** It allows for feedback in a candid environment. ### 31. Listen Review **Rating:** 5.0/5.0 stars **Reviewed by:** Keith B. | Franchise Owner, Individual & Family Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2019 **What do you like best about Listen360?** I like that I have no input and the clients can give us an honest reiveiw! **What do you dislike about Listen360?** Not much. I like the service and would tell anyone to use it as I do. Have a difficult time coming up with 40 characters but if you want I can keep typing. **What problems is Listen360 solving and how is that benefiting you?** Last year we had 60reviews and 58 wee 10/10 to show our clients how really good we are with their pets! ### 32. Best Customer retention product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2019 **What do you like best about Listen360?** I have used Listen 360 for many years and have found that it keeps me undated on how our customer fills about our company and employee's and allows me to be able to respond to and good or bad review. Love this product!!!!! **What do you dislike about Listen360?** I cant find anything i really dislike about the service provided by 360 **Recommendations to others considering Listen360:** I think this product will be around for al long time due to the great access it has become. Thank you **What problems is Listen360 solving and how is that benefiting you?** It allows me to give a quick response to any issue my customers are having and the opportunity to keep them as one of our loyal customers. ### 33. Love Listen 360 **Rating:** 5.0/5.0 stars **Reviewed by:** Darbie P. | NYS Licensed Real Estate Salesperson, Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2019 **What do you like best about Listen360?** To be honest. I don't have to do anything to receive feedback from my clients. I know that sounds terrible. It allows me an opportunity to follow up and thank my clients for their feedback. **What do you dislike about Listen360?** I have not had any negative experience with Listen 360 **What problems is Listen360 solving and how is that benefiting you?** To be honest. I don't have to do anything to receive feedback from my clients. I know that sounds terrible. It allows me an opportunity to follow up and thank my clients for their feedback. ### 34. Speedy and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2019 **What do you like best about Listen360?** I like the speed and efficiency by which I get feedback on the services I provide. **What do you dislike about Listen360?** For some reason I get duplicate notifications for each item. **Recommendations to others considering Listen360:** N/A **What problems is Listen360 solving and how is that benefiting you?** I am finding the items that are most important to my clients and making sure I am consistently providing good service. ### 35. Best continuous feedback tool **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie N. | COO, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2019 **What do you like best about Listen360?** Easily implemented, staff were great. Department managers like the ability to immediately address and solve issues. **What do you dislike about Listen360?** We really like everything about it. The reports are robust and the only downside is time to really dig into them and the data! **What problems is Listen360 solving and how is that benefiting you?** Perceptions vs reality of customers, what they “think” vs “what is” and Retaining members because of it. ### 36. Excellent product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2019 **What do you like best about Listen360?** I like the versatility of the product and the ability to reach customers. **What do you dislike about Listen360?** I don't like the feedback something from customers, but that is the only we know and that is not a Listen360 issue! **What problems is Listen360 solving and how is that benefiting you?** I have found where can improve as a company and what pains our client to improve and get stronger. ### 37. Knowledgeable & Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2019 **What do you like best about Listen360?** It gives us an opportunity to really see what people are saying about us **What do you dislike about Listen360?** Its not Listen360 per say. Just the fact we are unable to change the review once its rectified **What problems is Listen360 solving and how is that benefiting you?** Our opportunity to change & tweak any negative feedback from the cleints ### 38. Listen360 **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2019 **What do you like best about Listen360?** It allows a company to receive feedback from their clients and employees **What do you dislike about Listen360?** It does not require a comment to be inputted, so you cannot always be sure why someone is unhappy with the company **Recommendations to others considering Listen360:** Use to your benefit to address client and staff concerns **What problems is Listen360 solving and how is that benefiting you?** Better staff and client retention by addressing the issues and complaints voiced through the site. ### 39. Great information **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2019 **What do you like best about Listen360?** I like that the site is very easy to follow and gives us the chance to follow up with customers for satisfaction. **What do you dislike about Listen360?** I would like that all of the surveys came back at the same time. Having them trickle in slows me down. **What problems is Listen360 solving and how is that benefiting you?** Customer satisfaction ### 40. Very impressed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2019 **What do you like best about Listen360?** We’ve been using Listen360 for 5 years now and there are numerous good things. SMS reminder for negative reviews, business loss possibilities vs gain opportunities. **What do you dislike about Listen360?** I don’t see any downsides to listen 360. It’s helped us always. **What problems is Listen360 solving and how is that benefiting you?** Improving customer service and immaculate service delivery. ### 41. General Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Patti Y. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2019 **What do you like best about Listen360?** I like the frequency it reaches our employees and clients. It is not just once a year **What do you dislike about Listen360?** No room for user error. For example if our CG accidentally hits a wrong button and in turn we get a poor rating we need to instruct the Caregiver to go do the survey again. However the lower survey that was donr in error still remains on our page **What problems is Listen360 solving and how is that benefiting you?** Caregiver that are not happy gives us a chance to problem shoot and sit down and talk ### 42. Feedback and getting online reviews made easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Todd F. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2019 **What do you like best about Listen360?** I really like how this program works. The automatic nature of it makes it easy to gather invaluable feedback from customers with little to no effort. We have also seen an increase in our reviews online which we have struggled to secure independently but have now started to get more regularly simply from using Listen360. **What do you dislike about Listen360?** Nothing as of this point, it has been a welcome enhancement. **What problems is Listen360 solving and how is that benefiting you?** Gaining feedback, increased number of online reviews. ### 43. Helps my new business. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2019 **What do you like best about Listen360?** Very good feedback to help me gain credibility for my new business. **What do you dislike about Listen360?** Wish more customers would provide verbal feedback versus rating only. **What problems is Listen360 solving and how is that benefiting you?** Ensuring our customer satisfaction is solid. ### 44. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2019 **What do you like best about Listen360?** I like getting emails when a new survey comes in. **What do you dislike about Listen360?** Reports are a little hard to pull and understand **What problems is Listen360 solving and how is that benefiting you?** Our Customer service issues. ### 45. Listen360 **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Listen360?** We like how easily and quickly clients can give feedback. **What do you dislike about Listen360?** Really wish there could be a tad bit of context offered with the question. Like ‘how would you rate the design consultation portion of your experience thus far?’ Rather than just ‘would you recommend us?’ Because clients get confused when they haven’t gotten very far along in our process. Also wish there were more automation ties to other apps/software for ease of integration. **What problems is Listen360 solving and how is that benefiting you?** We’re gaining some valuable insight from clients and are trying to make it easy for them to give us feedback. ### 46. Greg Lauderdale **Rating:** 5.0/5.0 stars **Reviewed by:** Greg L. | Lead Guitarists, Vocalist, and multiple instrumentation, Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2019 **What do you like best about Listen360?** Easy Utility to implement to your daily activities to stay abreast with your base **What do you dislike about Listen360?** No real issues at all worth my of note.. **What problems is Listen360 solving and how is that benefiting you?** Service related inconsistencies ## Listen360 Discussions - [How long does it take to get up and running on Listen360?](https://www.g2.com/discussions/how-long-does-it-take-to-get-up-in-running-on-listen360) - 1 comment, 1 upvote - [Which applications does Listen360 integrate with?](https://www.g2.com/discussions/which-applications-does-listen360-integrate-with) - 1 comment, 1 upvote - [How does Listen 360 work?](https://www.g2.com/discussions/how-does-listen-360-work) - 1 comment - [View Listen360 pricing details and edition comparison](https://www.g2.com/products/listen360/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+03%3A47%3A15+-0500&secure%5Bsession_id%5D=130db290-44bc-467a-b9e9-18f66de7ecec&secure%5Btoken%5D=1c1876e6f7bf0adbf5fc53ad67f7986ffcdde0b1be45e4a9260fb976ffd26904&format=llm_user) ## Listen360 Features **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Consumer Intelligence** - Customer Feedback - Sentiment Analysis **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Listen360 Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,928 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.6/5.0 (2,012 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - 4.4/5.0 (2,813 reviews)