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Customer Experience Solutions Reviews & Product Details

Our platform powers a suite of next-generation customer experience solutions, including queue management, appointment booking, virtual queuing, video appointments, digital signage, wayfinding, customer feedback, and staffing management. It enables organisations to seamlessly manage and optimise omnichannel customer journeys while streamlining back-office processes through business process management (BPM). By incorporating predictive analytics, machine learning, and artificial intelligence, the platform helps organisations stay proactive, predictive, and productive, unlocking powerful capabilities that enhance customer experiences while reducing operational costs. Each module enables organisations to deliver a wide range of services through a single intuitive interface, helping maximise the value of every customer interaction across industries such as healthcare, financial services, education, retail, telecommunications, government, and more.

Seller

ACF Technologies

Discussions

Customer Experience Solutions Community

Languages Supported

Danish, German, Greek, English, French, Hebrew, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Spanish, Swedish

Overview by

ACF Technologies

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Perceived Cost

$$$$$

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Customer Experience Solutions Media

Customer Experience Solutions Demo - Appointment booking made easy!

Your customers want a hassle-free appointment booking system that puts them in control of their time. You want to make the process of booking and managing appointments as painless as possible for your customers and your staff. Our industry-leading appointment scheduling software – makes it ...

Customer Experience Solutions Demo - Queue Management | Automate queue management and transform the customer experience

Say goodbye to crowded waiting rooms and frustrated customers by automatically assigning visitors to the exact services they need as soon as they step through the door. Our queue management system automatically informs customers what the expected wait time for their appointment is, freeing th...

Customer Experience Solutions Demo - Virtual Queuing System | Empower your customers to wait in line where it suits them with our virtual queuing system

Streamline waiting times and transform the customer experience with our virtual queuing system. Empower your customers to join an online queue and wait in line where it suits them on their mobile device. They’ll get an alert when it’s their turn to be served so they can make their way to thei...

Customer Experience Solutions Demo - Digital Signage Solutions | Intuitive digital signage solutions that delivers the information your customers need

Digital signage is an essential tool for delivering a seamless on-site customer experience. Our intuitive digital interfaces provide your premises with a multi-screen control system that makes it simple to keep customers informed with relevant information. Use our digital signage software...

Customer Experience Solutions Demo - Q-Anywhere | A seamless virtual customer experience

Empower your customers to seamlessly access your services remotely with Q-Anywhere™. Customers can schedule an appointment, join a virtual waiting room, and speak to a clinician or salesperson – all from their living room, at the office, or on the move. This helps you manage capacity within...

Customer Experience Solutions Demo - Wayfinding & Indoor Navigation | Give customers and patients clear and simple directions every step of the way

Help your customers navigate your premises with our digital wayfinding and interactive signage. Your customers or patients are bound to have a negative experience if they get lost on your premises. Protect visitors from the anxiety of being lost or late to a meeting by making it easy for them...

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Carene N.

Mid-Market (51-1000 emp.)

7/4/2023

"Manage and optimize your customers administrative processes."

4.5/5

What do you like best about Customer Experience Solutions?

The console is very well organized. I like the user interface's access to all functions on the left side; the technical team is amiable. They contacted me by email to schedule an exhibition that was 30 minutes very pleasant, the flow of customers is optimal, and the function to schedule appointments like, in it, you can manage business processes in an orderly manner which allows orderly. Review collected by and hosted on G2.com.

What do you dislike about Customer Experience Solutions?

I have a few things about the product. I tried it and liked it; I could highlight that we could improve the price. Maybe this could attract more customers in the future. Review collected by and hosted on G2.com.

What problems is Customer Experience Solutions solving and how is that benefiting you?

The solutions it offers for business appointments using our desktop computers and smartphones allow us to let clients know when we want to interview them, as well as its management for the calendar will enable us to organize each appointment to a specific date; task management and its work monitor is most sophisticated. Review collected by and hosted on G2.com.

Gilberto C.

Data Analyst

Small-Business (50 or fewer emp.)

7/27/2023

"Ideal platform to improve the customer experience"

5/5

What do you like best about Customer Experience Solutions?

I like its essential tool to improve the quality of our services. Its interface is friendly. The efficiency it provides is invaluable. It has allowed us to optimize our processes. We have resolved issues related to congestion. Review collected by and hosted on G2.com.

What do you dislike about Customer Experience Solutions?

Sometimes updates can temporarily affect our experience. It would be very useful to receive notifications directly on our mobile devices. We think it would be beneficial to have more centralized control for the owner. Review collected by and hosted on G2.com.

What problems is Customer Experience Solutions solving and how is that benefiting you?

Their detailed analyzes have allowed me to have a clear vision of the waiting times. It has been a really useful tool for me. It has also improved the experience for both my clients and me. Their detailed analyzes have allowed me to have a clear vision of the waiting times. Review collected by and hosted on G2.com.

Sheila M.

Small-Business (50 or fewer emp.)

7/30/2023

"Fantastic queue management system"

5/5

What do you like best about Customer Experience Solutions?

I like how well designed the tool is. It is ideal to have everything well organized. I like it because I can have a better customer follow-up. System configuration is very simple. It is very useful to have a better tracking of all clients. Review collected by and hosted on G2.com.

What do you dislike about Customer Experience Solutions?

It can be a bit tricky to update some aspects of the system. Its design can be a bit outdated. I would like to see better accommodations. I would also like to be able to adjust the visit time. Review collected by and hosted on G2.com.

Praveen K.

Power BI Developer

Enterprise (> 1000 emp.)

12/18/2023

"When Medical gets a Magic Tool"

4.5/5

What do you like best about Customer Experience Solutions?

Saves time, ease of use, user friendly, quick response. Review collected by and hosted on G2.com.

What do you dislike about Customer Experience Solutions?

As of now i have'nt experienced any cons of such helpful platform. Review collected by and hosted on G2.com.

Santiago C.

Small-Business (50 or fewer emp.)

6/29/2023

"Great platform with good customizable interface and easy to use."

5/5

What do you like best about Customer Experience Solutions?

I like the easy integration and assistance at various points. It is also efficient in its ability to control the system, and anyone can use it and think they are an expert as their system displays everything in one place. Review collected by and hosted on G2.com.

What do you dislike about Customer Experience Solutions?

Only minor problems are somewhat common such as slowness and sudden crashes. Review collected by and hosted on G2.com.

Stacey F.

Senior Software Analyst

Mid-Market (51-1000 emp.)

7/17/2023

"Great way to communicate processes"

5/5

What do you like best about Customer Experience Solutions?

I love the transparency of the waiting list. Very useful and well structured system. I love that it is so easy to use. The ease of use is excellent. I like to communicate directly with people. I've been a big fan of time. Review collected by and hosted on G2.com.

What do you dislike about Customer Experience Solutions?

It would be great if we could provide locations. The user interface can be a bit tricky. Sometimes upgrades affect capacity. Could use a bit more centralized control. Review collected by and hosted on G2.com.

Mauricio P.

Small-Business (50 or fewer emp.)

7/26/2023

"Route and Process Optimization"

5/5

What do you like best about Customer Experience Solutions?

Within minutes, we were able to integrate it into our systems and start taking advantage of all of its functionality. The analytics it provides are extremely clear and understandable, which allowed us to better understand the patterns and daily steps of our drivers. Review collected by and hosted on G2.com.

What do you dislike about Customer Experience Solutions?

So far, we haven't found any aspect of the Q-Flow Platform that we don't like. In addition, the platform has undergone recent updates that have further improved its functionality and performance. Review collected by and hosted on G2.com.

Julian C.

Small-Business (50 or fewer emp.)

7/20/2023

"Transforming the Customer Experience with Intelligence and Efficiency"

5/5

What do you like best about Customer Experience Solutions?

I like it because it's a fantastic tool to manage. You can use many good features internally. Provide a better service to our visitors. I like how there are continuous updates. It provides an easy way to keep order. Review collected by and hosted on G2.com.

What do you dislike about Customer Experience Solutions?

I would like more options for exporting data. Sometimes it does not provide notifications. It should improve the filtering features. It could use some more independent engines. Review collected by and hosted on G2.com.

Andreas S.

Senior Data Analyst

Mid-Market (51-1000 emp.)

7/14/2023

"Great platform to meet business needs"

5/5

What do you like best about Customer Experience Solutions?

I like the simplicity of the program. It is easy and fast to use. The platform collects very useful data. I like its features. The tool offers an excellent experience. Offer an excellent customer experience. Review collected by and hosted on G2.com.

What do you dislike about Customer Experience Solutions?

I would like more reporting features. I wish there was an option to remove customer names. Could have more options to export data. It also changes its design frequently and can be somewhat annoying. Review collected by and hosted on G2.com.

Rogerio M.

Small-Business (50 or fewer emp.)

7/24/2023

"The Comprehensive Solution for Queue and Appointment Management"

4.5/5

What do you like best about Customer Experience Solutions?

I like their ability to enhance the customer experience. Its suite of tools that includes queue management. I also like its incorporation of predictive analytics. I like the customer experience. It is an all-in-one solution. Review collected by and hosted on G2.com.

What do you dislike about Customer Experience Solutions?

Sometimes fails to assign clients to the right accountants. Sometimes it presents problems when assigning clients. Despite everything, it continues to be a valuable tool in various sectors. Review collected by and hosted on G2.com.