--- title: Enghouse Insights Reviews meta_title: 'Enghouse Insights Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 31 reviews by the users' company size, role or industry to find out how Enghouse Insights works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 31 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Enghouse Insights Reviews **Vendor:** Enghouse Systems **Category:** [Survey Software](https://www.g2.com/categories/survey) **Average Rating:** 3.8/5.0 **Total Reviews:** 31 ## About Enghouse Insights Enghouse Insights' Multi-Mode Data Collection platform is a comprehensive solution designed for market researchers and political polling specialists seeking to gather accurate and diverse data. By integrating multiple data collection methods—including online surveys (WAPI), phone interviews (CATI), non-agent phone interviews (IVR), and face-to-face interactions—the platform ensures a holistic representation of target audiences. This approach minimizes selection bias and accommodates varying respondent preferences, leading to more reliable and nuanced insights. Key Features and Functionality: - Enhanced Reach: Employing various data collection modes allows access to a broader and more diverse audience, facilitating comprehensive insights across different demographic groups. - Time and Cost Efficiency: The platform enables efficient resource allocation by selecting the most cost-effective and timely data collection methods tailored to specific project needs. - Optimized Response Rates: Offering multiple engagement options caters to individual respondent preferences, resulting in higher participation rates and more complete datasets. - Reduced Non-Response Bias: By providing various modes of participation, the platform mitigates non-response bias, ensuring a more representative sample and accurate insights. - Deeper Insights: Combining data from different collection modes captures unique perspectives, leading to a more profound understanding of complex issues and consumer behaviors. - Real-Time Monitoring: The platform offers real-time tracking of survey progress, response rates, and data quality, allowing for prompt adjustments to enhance data collection processes. - Improved Data Quality: Utilizing multiple data collection methods enables data triangulation, cross-referencing responses to validate and enhance data accuracy. - Geographical Coverage: The platform ensures comprehensive data collection across various regions, reducing bias from localized responses and providing a more accurate representation of the target population. Primary Value and User Solutions: The Multi-Mode Data Collection platform addresses the challenges of modern data gathering by offering a versatile and efficient solution that adapts to changing communication trends and respondent behaviors. It empowers organizations to make informed decisions based on high-quality, representative data, ultimately leading to more accurate insights and strategic advantages in market research and political polling. ## Enghouse Insights Pros & Cons **What users like:** - Users value the **real-time AI-powered analytics** of Enghouse Insights, enhancing their ability to unify customer interactions effectively. (1 reviews) - Users appreciate the **ease of use** of Enghouse Insights, finding it simpler with frequent usage despite initial setup challenges. (1 reviews) - Users praise the **real-time analytics** of Enghouse Insights for enhancing customer experience across multiple channels. (1 reviews) - Users find Enghouse Insights **helpful** for unifying customer interaction data and enhancing omnichannel customer experience. (1 reviews) - Users value the **intuitive design** of Enghouse Insights, making it easier to connect and analyze customer interactions. (1 reviews) - Omni Channel (1 reviews) - Simple (1 reviews) - Ticketing Management (1 reviews) **What users dislike:** - Users find the **difficult learning** curve challenging initially, though it improves with frequent use over time. (1 reviews) - Users face **integration issues** with Enghouse Insights, impacting seamless execution and analyst workspace limitations. (1 reviews) - Users note a **steep learning curve** with Enghouse Insights, which improves with frequent use but remains challenging initially. (1 reviews) - Users report **slow performance** at an enterprise scale, which can hinder usability despite a learning curve. (1 reviews) - Users find **scalability and performance concerns** at enterprise scale challenging, especially during the initial learning phase. (1 reviews) ## Enghouse Insights Reviews ### 1. Centralized Customer Insights with Reliable Performance **Rating:** 4.0/5.0 stars **Reviewed by:** Krous S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2026 **What do you like best about Enghouse Insights?** What I like most about Enghouse Insights is its unified, cross-channel view of customer interactions. Being able to pull together call logs, chat transcripts, survey feedback, and support ticket data all in one place saves us so much time and gives us a complete picture of the customer journey that we couldn’t get before. The quality management and compliance tools also stand out—they’re robust, reliable, and built for enterprise B2B use cases like ours, especially with GDPR and European data standards in mind. It gives us peace of mind that we’re tracking service performance correctly and staying compliant. I also appreciate how consistent and stable the platform is. Reports run smoothly, data is accurate, and we don’t face constant downtime or glitches that disrupt our workflow. For a team that relies on daily analytics to improve customer experience, that reliability is really valuable. **What do you dislike about Enghouse Insights?** The customization for dashboards and reports isn’t as flexible as we’d like. We often have to export data to Excel to create the exact views our stakeholders need, instead of doing everything inside the platform. **What problems is Enghouse Insights solving and how is that benefiting you?** I use Enghouse Insights to centralize customer interactions from various channels, track service quality, and gain real-time, actionable insights on customer sentiment. It saves us hours by eliminating manual data collection and helps us preemptively address issues, improving our overall customer experience. ### 2. Best of the best data driven solutions for corporates across the globe **Rating:** 5.0/5.0 stars **Reviewed by:** AD N. | General Manager, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Enghouse Insights?** 1.strong recurring revenue mix 2.healthy balance sheet and funds generation 3.dividend consistency and growth **What do you dislike about Enghouse Insights?** 1.integration and execution risk 2.limited space for analyst **What problems is Enghouse Insights solving and how is that benefiting you?** Brilliant data management and analysis ### 3. Quick Review of the Automated Phone Surveys (IVR) **Rating:** 5.0/5.0 stars **Reviewed by:** May Anntonette M. | Deployment Project Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** December 27, 2023 **What do you like best about Enghouse Insights?** Automated phone surveys are time-saving as the participants no longer need to go through lengthy interviews. Additionally, participants would feel more comfortable in providing their feedback since responses are ofren anonymous. **What do you dislike about Enghouse Insights?** One of the downsides of IVR is the human connection since it is automated, it may cause misinterpretation from the users which they would not be able to clarify since it is automated unlike in interviews. **What problems is Enghouse Insights solving and how is that benefiting you?** IVRs are cost efficient, Rather than paying more for interviewers, companies can save by using Automated Phone surveys. It saves time since it is automated and do not require lengthy interviews. Additionally. since it is automated, it reduces human error in data gathering. ### 4. User Experience and Interaction with Automated Phone Surveys (IVR) **Rating:** 4.0/5.0 stars **Reviewed by:** Vainisha J. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Enghouse Insights?** I appreciate the efficiency and accessibility of Automated Phone Surveys (IVR), making it convenient for users to share their feedback or information through a streamlined and automated process. **What do you dislike about Enghouse Insights?** The main drawback is the potential lack of personalization and the inability to address nuanced responses. Automated Phone Surveys (IVR) may struggle with complex inquiries that require human understanding and flexibility. **What problems is Enghouse Insights solving and how is that benefiting you?** Automated Phone Surveys (IVR) solve the problem of resource-intensive manual surveys, providing a cost-effective and efficient way to collect feedback at scale. This benefits by saving time and resources while ensuring a systematic approach to gathering valuable insights. ### 5. I dont like IVR services **Rating:** 0.0/5.0 stars **Reviewed by:** Aliraza S. | Process Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2024 **What do you like best about Enghouse Insights?** Nothing, Most of the tie is not usefull because they dont deal with real propleam, and its a way of escape to talk to customer agents **What do you dislike about Enghouse Insights?** everything, as I said I dont like anything in this. **What problems is Enghouse Insights solving and how is that benefiting you?** I was trying to tell I want to close the account, but it is not allowing me to do so, But there is nothing in IVR which helps with this. In chat Bot is just giving erroe and closing the chat ### 6. It is good until its not some kind of scam/online frauds **Rating:** 2.5/5.0 stars **Reviewed by:** Harsimran S. | Managing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Enghouse Insights?** Its good since it gives a good payout for survey completion **What do you dislike about Enghouse Insights?** The lack of trust since there are many fraudsters/scammers so unable to judge whether its genuine or fake **What problems is Enghouse Insights solving and how is that benefiting you?** It gives a better understanding and a trend analysis data for interpretation by experts ### 7. IVRs are the best ways of improving experience **Rating:** 4.0/5.0 stars **Reviewed by:** Sai Krishna V. | Senior customer success specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about Enghouse Insights?** It is very easy to use and shares the direct feedbacks to product owners. **What do you dislike about Enghouse Insights?** Having automated survey sometimes is a ban as end users might not always share the right feedbacks. **What problems is Enghouse Insights solving and how is that benefiting you?** This is helping me gain the feedbacks on time without hassle so that i can start to improve on the services. ### 8. IVR **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2024 **What do you like best about Enghouse Insights?** It is one of the best system that can be used to save time, easy to use and understand , options presented clearly, Improved costs, Any time availability ect **What do you dislike about Enghouse Insights?** One thing that I think will be very helpful for user if a translator will get intrigated to IVR system **What problems is Enghouse Insights solving and how is that benefiting you?** IVR helping saving our time by cutting the physical visiting to any store or banks etc.. ### 9. Operational effectiveness **Rating:** 4.5/5.0 stars **Reviewed by:** Avtar S. | Network Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2024 **What do you like best about Enghouse Insights?** improve efficiency, customer satisfaction. **What do you dislike about Enghouse Insights?** Starting it up and getting everyone in the company trained to use the program **What problems is Enghouse Insights solving and how is that benefiting you?** Providing better results ### 10. Jobs related **Rating:** 4.0/5.0 stars **Reviewed by:** Rahul S. | Contact Center Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Enghouse Insights?** Limited selection, helpfull need some improvement **What do you dislike about Enghouse Insights?** No immediate support option, not clear to point **What problems is Enghouse Insights solving and how is that benefiting you?** It left person unanswered when has more questions ### 11. Self service Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2024 **What do you like best about Enghouse Insights?** Self service and fewer menu to reach support **What do you dislike about Enghouse Insights?** When there is so many of menu and and IVR not able to resolve the issue using self service and not have option to reach live agent **What problems is Enghouse Insights solving and how is that benefiting you?** It is very useful to give you information ### 12. Automated Phone Surveys (IVR) review **Rating:** 4.0/5.0 stars **Reviewed by:** Ananth P. | Social Media Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2022 ### 13. Automated Answer Machine **Rating:** 4.5/5.0 stars **Reviewed by:** Dhananjay K. | Php Expert (Laravel, cakephp, wordPress, shopify, codeigniter, node js), Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2023 **What do you like best about Enghouse Insights?** It is very user-friendly and easy to handle. Its voice quality is good enough to understand . **What do you dislike about Enghouse Insights?** If IVR is very lengthy then it will affect customers rating and also reduce the number of customers. **What problems is Enghouse Insights solving and how is that benefiting you?** IVR is reducing costs to companies as they didn't need a person for general pieces of information. On customer side, they do not need to wait for the customer executive just to check their remaining balance. ### 14. Automated phone survey **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2022 **What do you like best about Enghouse Insights?** It's easy to navigate for review based o **What do you dislike about Enghouse Insights?** on willingness and flow. One can reject at first place or go through steps to enter the survey details. It also helps to gather the required info and zero chance of mistakes. **Recommendations to others considering Enghouse Insights:** Must use, saves money and time. **What problems is Enghouse Insights solving and how is that benefiting you?** It does not give you a chance to setup a call back if survey submitting person is busy. It should have option to ask and auto call back on given time for a call back. ### 15. Automated Phone Surveys (IVR) **Rating:** 5.0/5.0 stars **Reviewed by:** Manu M. | Network Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2022 **What do you like best about Enghouse Insights?** All the options are very helpful to get the feedback **What do you dislike about Enghouse Insights?** We will be given the full marks, with no negative impacts **Recommendations to others considering Enghouse Insights:** Fully recommended **What problems is Enghouse Insights solving and how is that benefiting you?** We collect all the customer feedback we will improve our customer care ### 16. IVR Survey is always good to gauge Customer feedback. **Rating:** 4.5/5.0 stars **Reviewed by:** Muhammad A. | Regional Product Manager (South Asia) - Workforce Management at Daraz (Alibaba Group), Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2021 **What do you like best about Enghouse Insights?** Automated Phone Surveys are very useful and helpful in a way you get a call and clearly listen all questions and respond well without any further arguments or delay. to the point and accurate close end questions and answers which always helpful to analyses data for further actionable and decision making. **What do you dislike about Enghouse Insights?** Automated phone survey (IVR) negative things or dislike is only its monotonous tone of voice which annoy to the customer sometime. Because without emotions and warmth in voice people normally don't like to listen more and hang up. **What problems is Enghouse Insights solving and how is that benefiting you?** Customer Feedback with clear close ended answers which help to gauge accurate experience. Low cost solution with maximum results. Without human interaction and work force involve so save time and efforts. ### 17. automated phone surveys is one of niche consumer opinion tool now getting vogue DUE TO DISRUPTION **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2020 **What do you like best about Enghouse Insights?** as a consultant its ease of operations to get consumer opinion and mine data which helps in market penetration and marketshare and improve topline and profits in a vey economical budget and fair data **What do you dislike about Enghouse Insights?** nothing needs to upgrade in future for changing future needs and requirements and technological upgradation with future needs and changing requirement **Recommendations to others considering Enghouse Insights:** yes a must buy and must adapt automated phone surveys in the niche segment my clients are satisfied with the software **What problems is Enghouse Insights solving and how is that benefiting you?** i dont face any problems but my clients have got tremendous benifits like market penetration and database and helped in topline and bottomline to improve sales and market share and profits ### 18. Proper tracking and wait time of customer get reduced **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2020 **What do you like best about Enghouse Insights?** This helps business in routing the calls to the right department or to the right support. So that the customer is not transfered within the organization. When used for survey. To the point you can get the feed back from customera **What do you dislike about Enghouse Insights?** Not now if I come across any will sure post it. Nothing much as negative thoughts. **Recommendations to others considering Enghouse Insights:** This helps business in routing the calls to the right department or to the right support. So that the customer is not transfered within the organization. When used for survey. To the point you can get the feed back from customera **What problems is Enghouse Insights solving and how is that benefiting you?** Proper tracking and wait time of customer get reduced ### 19. IVR Reviews are good if questions are limited and feedback based on scale ratings **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2020 **What do you like best about Enghouse Insights?** Efficient Tool - Make concurrent calls to several people at same time reducing human effort.It’s Voice is understandable compared to others. **What do you dislike about Enghouse Insights?** Slow for person giving feedback as voice speed is auto set to certain words per minute to make the end user understand. Frustrating for people who like to listen fast. Human touch and empathy are missing in case of bad feedbacks. **What problems is Enghouse Insights solving and how is that benefiting you?** It’s usage makes Faster TAT ( Turn around time ) with Efficient data collection of feedbacks which a manual phone call won’t be able to do and that too for large no of people. ### 20. Automated surveys are cost effective with greater reach but less impressive as it lacks human touch **Rating:** 4.0/5.0 stars **Reviewed by:** Komal Nawani T. | Business Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2020 **What do you like best about Enghouse Insights?** Automated surveys are short and Simple to rate. **What do you dislike about Enghouse Insights?** In case of lower ratings, no service recovery of empathy. **What problems is Enghouse Insights solving and how is that benefiting you?** You can reach almost 100% target for reach, participation depends on Industry to Industry. Thus you can have very healthy sample for higher confidence in data and efficacy of survey. ### 21. Automated Phone Surveys **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2020 **What do you like best about Enghouse Insights?** Different channels as per my usage,IVR surveys are good provided it’s short and crisp **What do you dislike about Enghouse Insights?** Long recorded prompts before the surveys starts **Recommendations to others considering Enghouse Insights:** It involves clarity as it understands customer requirement **What problems is Enghouse Insights solving and how is that benefiting you?** It’s immediate response and can complete at one go ### 22. REVIEW Automated Phone Surveys (IVR) **Rating:** 4.5/5.0 stars **Reviewed by:** Abdul Ghaffar R. | Manager Training, Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2020 **What do you like best about Enghouse Insights?** It must be user-friendly as easy as ABC and simple **What do you dislike about Enghouse Insights?** anybody can attempt it with their convenience **Recommendations to others considering Enghouse Insights:** These must be used by many companies for customer's feedback **What problems is Enghouse Insights solving and how is that benefiting you?** Human interactive will be missing in it ### 23. InMobiles **Rating:** 5.0/5.0 stars **Reviewed by:** Chrissy M. | Marketing and Communication Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2020 **What do you like best about Enghouse Insights?** Accuracy of replies, without skipping any **What do you dislike about Enghouse Insights?** Length of the time a client spends on the call **Recommendations to others considering Enghouse Insights:** Language support **What problems is Enghouse Insights solving and how is that benefiting you?** the collection of data from demography and feedback ### 24. A first time look at Automated Phone Surveys **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2020 **What do you like best about Enghouse Insights?** You can reach a number of people in a cost effective way, without it being labor intensive. **What do you dislike about Enghouse Insights?** No chance for follow up questions in an automated survey. **What problems is Enghouse Insights solving and how is that benefiting you?** I have not used it or had a chance to evaluate it. This is my first exposure to Automated Phone Surveys. ### 25. IVR can automate your incoming call process **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2020 **What do you like best about Enghouse Insights?** we get all data in 1 place because of this we can easily create database **What do you dislike about Enghouse Insights?** if IVR calls are very long its iritate customers **Recommendations to others considering Enghouse Insights:** yes i highly recomment to others to use IVR **What problems is Enghouse Insights solving and how is that benefiting you?** 1) Manpower problem 2) database Management 3)Call recording 4) quick response ### 26. I like using IVR option as its really convinient for me. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2020 **What do you like best about Enghouse Insights?** That it mentions all details and repeats itself slowly. Can be done from anywhere i am **What do you dislike about Enghouse Insights?** I have to go through a long procedure to get to the IVR option. **Recommendations to others considering Enghouse Insights:** You should try it **What problems is Enghouse Insights solving and how is that benefiting you?** Getting payments quicker ### 27. Heavy coding but worth it **Rating:** 4.0/5.0 stars **Reviewed by:** Kenneth H. | Market Research Survey/Data Programmer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2020 **What do you like best about Enghouse Insights?** Survox is very powerful, but it does not use a GUI interface in the normal sense. Once you are able to code in it though, you can do just about anything you need to. **What do you dislike about Enghouse Insights?** The lack of a GUI interface can be a bit of a learning curve. **Recommendations to others considering Enghouse Insights:** If you have good programmers, the freedom of total coding is very powerful. **What problems is Enghouse Insights solving and how is that benefiting you?** Collecting survey data. Heavy quotas. ### 28. IVR is a great tool for all size businesses looking to take the phone work stress out of your hands. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2019 **What do you like best about Enghouse Insights?** IVR helped me ease the processing of phone management for both employees, customers and my business overall. I also liked the voice was easy to understand and wasn't extremely robotic as other systems had provided in the past. **What do you dislike about Enghouse Insights?** IVR because it is automated sometimes had glitches and it would lead to customer complaints. I don't have too many complaints but the IVR according too. customers took human interaction out of the process but once they understood our reasoning behind it many of them changed their minds. **Recommendations to others considering Enghouse Insights:** I would advise other looking to use IVR that it is a great tool to grow your business and understand your customers needs and wants. Allows you to free up a human from the phones to be more invested in other aspects of business . IVR is a great addition to any business because the world is shifting toward the Digital age, if it has not already entered it. Highly recommend for any business with multilingual clientele. Could take the communication barrier problems out of the way. **What problems is Enghouse Insights solving and how is that benefiting you?** IVR helps me free up the time of my employees and allows customers to directly connect With a person or department that they want to reach. The easy navigation was a plus and more time off the phone leads to administrative staff being able to do more clerical work and paper work unless it was extremely busy or necessary. ### 29. IVR **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2020 **What do you like best about Enghouse Insights?** It is very convenient being able to place multiple calls without having to hang up on the other person. **What do you dislike about Enghouse Insights?** It seems to have a few bugs. Sometimes call drop for no apparent reason. **What problems is Enghouse Insights solving and how is that benefiting you?** We are able to get feedback right away to improve our services ### 30. Great if People Answer Their Phones **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Enghouse Insights?** It is quick, effective and accurate. I, personally, have received calls by people using this app and for those who do use this app is an effective tool. **What do you dislike about Enghouse Insights?** Many people do not answer their phones if they do not recognize the caller. This app does not show the caller's name, only the phone number it comes from. **Recommendations to others considering Enghouse Insights:** Be sure to setup the software so that the name of your company shows in caller ID. If not, most people do not answer the phone. **What problems is Enghouse Insights solving and how is that benefiting you?** It helps me track the effectiveness of our nonprofit's work and customer satisfaction. ### 31. A bold idea achieved through lackluster means. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Enghouse Insights?** I am impartial to IVR's tree tool. While I find that the platform is difficult to use, it certainly delivers on this facet. **What do you dislike about Enghouse Insights?** IVR leaves little to enjoy through an ambitious yet slow platform. **Recommendations to others considering Enghouse Insights:** Consider your needs and budget before jumping into the "latest, greatest" thing. **What problems is Enghouse Insights solving and how is that benefiting you?** Unfortunately, almost none. I find that I get more out of a basic landline conference call. ## Enghouse Insights Discussions - [What is Survox used for?](https://www.g2.com/discussions/what-is-survox-used-for) - [View Enghouse Insights pricing details and edition comparison](https://www.g2.com/products/enghouse-insights/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-18+11%3A40%3A43+-0500&secure%5Bsession_id%5D=4a9b8883-9469-4a28-b42a-38ed420e9c97&secure%5Btoken%5D=669c659c3d9ecca210669703ac657668b652a933bd91379314737709dca4eb22&format=llm_user) ## Enghouse Insights Features **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **System Management** - Security - System Monitoring **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making ## Top Enghouse Insights Alternatives - [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) - 4.4/5.0 (939 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,395 reviews) - [Intuit Mailchimp All-in-One Marketing Platform](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews) - 4.4/5.0 (5,200 reviews)